The bank's support service is absolutely non-existent! The ATM froze and did not issue the card back when withdrawing cash (the card was from another bank) after 20 calls to the support service, no one answered. The day after this incident, 5 more attempts were made to reach the bank. The expectation and attitude towards the customers was revealing!

See original · Русский

Виктория Канаева

Level 3 Local Expert

Excellent service, special thanks to the economist Ksenia Volkova! I quickly helped in solving the issues!

See original · Русский

Роман Л.

Level 2 Local Expert

06/14/2025 when trying to withdraw money from the ATM of Belgazprombank, located at Fanipol,Komsomolskaya, 19, the ATM accepted the card and froze. After waiting for five minutes, it was decided to contact customer support to solve the problem of an ATM operating incorrectly. After another 15 minutes, we managed to break through a clumsily working (or clumsily made by far from the smartest people) virtual assistant to a live operator. After the essence of the problem was outlined, the operator said that she did not have the opportunity to remotely restart the ATM, and the technical support specialists had a day off. The operator also said that the ATM can either issue the card back (?!!) or leave it inside itself. To the question "What if the ATM issues a card when I'm not around, and a stranger takes the card?..", the girl operator replied that the ATM is equipped with a surveillance camera (mmm..what a comfort that is), and if someone else takes my card away, I can write a statement to the police later. Awesome opportunity! And if the ATM nobly deigns to leave the card inside, the specialists will remove it on Monday, after which I will be able to pick it up on Monday. Also, the cameraman suggested pressing the mysterious red button (?!!!!) to restart the ATM... Let's summarize - while the Chinese landed on the far side of the moon, in the era of the development of robots and artificial intelligence, Belgazprombank does not have the ability (or desire?) arrange a remote restart of the ATM. Also, Belgazprombank does not consider it necessary to ensure that technical specialists are on duty on weekends to promptly solve the problem. All this indicates a low level of technical competence, as well as low customer orientation.

See original · Русский