Murat taskan ve emir yerlikaya are really pleasant and friendly - during the dinner Murat did everything to make a great impression and he succeed in it. The hotel and staff in general are very cute and attentive, so if I have a possibility to return to this hotel once, I'll do it. Thank you Club Sera. From Russia with love 💕

F V

Level 7 Local Expert

Outdated garbage! Horrible customer service, dusty furniture, entertainment is awful. I guess this was the spot 100 years ago. Not it's just an overpriced corpse. If they don't like you, they call security. Drinks are decent. Not much to do but drink. But kids are running around everywhere- no entertainment for children . Very annoying. The front desk doesn't know how to manage people. Yelling and rude. I started recording and they stopped. I checked out with my family, rented an apartment hotel and lived by the water. We purchased our bottle at the liquor store, ate at restaurants and entertained ourselves by meeting real people. Sera doesn't allow guest to the lobby so it's frustrating and confined. - like in a prison

Жасулан Дауылбаев

Level 5 Local Expert

Good