Air Serbia
145 reviews
July 23, 2024
NEVER buy tickets from this airline if you read that everything was fine for someone-this is extremely rare, almost impossible!!!
6.06 I flew from St. Petersburg to Rome, the plane took off an hour later from St. Petersburg, no one waited for us in Belgrade-they rebooked the flight the very next day 13:30!!!!!!!
Today, my sister is flying from St. Petersburg to Vienna, the Serbian plane took off from St. Petersburg 3.5 hours late!!!!!!!!!!!
And of course, the next connecting morning flight has already left!!!!!!
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5
1
May 13, 2024
I communicated with this airline via email airserbia.psarussia@aviareps.com (Russian representative office). I was interested in flying with animals, there were many questions. After reading the reviews on Yandex, I thought I was writing into the void and no one would answer me. However, surprisingly, they responded very promptly and to the point. The first time, the answer came literally within 5 minutes. The second time I wrote at 10 pm, in the morning at 9.00 the answer was already in my mail.
I am writing a review specifically to the support service, because we eventually chose another airline for the flight. Nevertheless, the communication with Air Serbia left a pleasant impression.
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5
6
April 8
Constant flight delays, when paying for a pre-selected seat, they give you a boarding pass for another cheaper one and shrug that everything is already occupied, a complete mess
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July 2, 2024
I flew to Belgrade with this airline for the new year in January 2024, I have never experienced such negative emotions from the attitude towards me as a passenger, dependent in a certain sense on the decency of this company, although I have flown a lot!!!! Flights both there and back were delayed. On the return trip, they forced me to send hand luggage, a small suitcase, which I received soaked through upon arrival in Moscow - the things in the suitcase were wet. And if there was an objective reason and the captain apologized for the delay and explained its reason, then the flight back was delayed without explaining any reasons, the Russians were taken to some separate room, taking away the water bought in duty free and kept us there for more than 2 hours, there were no toilets!!! When the landing finally began, there was no water in the plane and the toilet - there was nothing to wash your hands with!! And there were no towels! The captain of the ship did not consider it necessary to apologize for such a long delay and provide her with an explanation! And all this despite the fact that the airline has determined the price of its tickets, to put it mildly, not objective!! If possible, it is better to fly with a transfer and other airlines. The Serbian airline does not care about its passengers!!
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8
November 7, 2024
This is a company that constantly loses my luggage on connecting flights, if you have a short transfer, expect that your suitcase will not arrive to you on time...
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1
November 30, 2024
The planes are flying almost on time. The cost of the flight is not the lowest, but in flight, except for a dry loaf and 200 grams of water, you will not be offered anything.
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1
December 26, 2023
In November and December, there was a flight on the Kazan-Belgrade - Amsterdam route and back. Everything was fine: with minimal delays, very attentive and helpful staff, a soft landing in bad weather. I wish you all a Happy New Year! Good luck and prosperity to Serbia and their airline!
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4
3
August 4, 2024
After reading negative reviews about this vehicle, we were ready for anything, but we were lucky , we flew to Belgrade , there were no delays there and back, about 30 minutes , taking into account the landing, they were invisible , they provide a bottle of water and a sandwich, you can buy hot for extra money , the Russian crew does not talking
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3
1
September 18, 2024
In general, everything is fine, but when departing from Pulkovo via Belgrade to Tivat, be prepared that you will not be given a second boarding pass, but you will have to look for it in Belgrade at the counter where two airline employees will shout your names and hand them out an hour before departure.
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1
December 22, 2023
If you have a lot of free time, you are not in a hurry and have a good financial cushion, then feel free to choose this airline!
The Podgorica-Belgrade-Istanbul-Moscow route.
Our evening flight from Podgorica was cancelled at the last moment. The reason is there is no plane!!! New tickets for the morning flight of the next day were automatically sent to the e-mail. However, the new morning flight also did not take place on time, the plane took off with a severe delay. As a result, Air Serbia twice disrupted the transfer to Istanbul. The scheduled arrival time at Istanbul Airport is 22.09 at 03:20 a.m.; the actual time is 22.09 at 18:20 p.m. Due to the negligence of Air Serbia, our tickets for a transfer in Istanbul for a flight from Pobeda Airlines were also burned twice, and the transfer from Moscow to our hometown was canceled without compensation. The amount of damage amounted to a six-digit figure in rubles.
Compensation 1. for the cancellation; 2. for the delay of the flight, Air Serbia refused to pay.
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25
3
January 6
I was driving close to the end of registration and was terribly worried, and the company called me and said they were waiting. It was incredibly supportive.
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March 1, 2024
It's terrible! It's a pity that I didn't read the reviews earlier. St. Petersburg-Belgrade-Paris and back in 2 days. Not a single flight out of 4 was dispatched on time. There were always delays.
I took Business Class tickets in the hope of comfortably spending the night flight. As a result, Business class in this airline is an ordinary low-cost economy airline, where they just feed.
Gentlemen, business is primarily a comfortable flight in which you can either relax after hard work or work on board. Not "free grub."
A 65-year-old hysterical flight attendant is generally a separate attraction.
I'm still writing a review, sitting on the last delay. Let's see what they do with the luggage.
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12
2
January 5
I flew to Belgrade for New Year's Eve. We had a great flight. Without pitching . A snack is a sandwich and water.
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September 23, 2024
I flew with this airline Moscow-Belgrade-Frankfurt. The suitcase was left in Belgrade… I've been waiting for the third day. Nothing is clear. I read the reviews and realized that this is the norm for them. Tickets are super expensive! I wished a hundred times that I had flown through Turkey. I wanted to save time and now… And the company doesn't even read reviews here. No apologies.
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2
August 7, 2024
The worst airline, we flew Budapest-Belgrade-Moscow in June 24. The flight was delayed, which is why we missed the flight to Moscow, we were given tickets for the next flight with departure in a day. According to my claim for the delay, compensation was appointed, but so far the money has not been paid. The service is terrible, I do not recommend flying them. Ruined the whole vacation experience.
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3
1
July 2, 2024
I flew Moscow - Belgrade - Zurich
The application gives out as the fastest ticket, in fact, everything is a lie. The departure from 2:50 was postponed to 7:50. We missed the transfer, then the current for the evening flight. As a result, the journey took 24 hours.
The return trip is a little better, the delay of the first flight is 3 hours, we are still waiting for boarding on the second one).
It is better to pay a little extra and fly with adequate companies.
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4
2
July 4, 2024
Hello!
The worst airline I've ever flown. They refused to check in for a flight at the airport due to the lack of a visa to Montenegro, a country with which there is an officially visa-free regime. I have received an official document from the Embassy of Montenegro on visa-free travel, I will file a lawsuit. The vacation is completely ruined. The money for the paid hotel cannot be refunded,
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8
August 15, 2024
A terrible airline in transit, as in the market, they intend to do everything so that people would be late for the flight, not only that the plane was delayed for an hour.I've never seen such trash before.the worst airline would not have given more than one star.
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4
1
April 28, 2024
The airline is striving to take the place of the most inadequate low-cost airline with unreasonably inflated prices for flights to Moscow and terrible staff. On boarding, they are forced to hand over suitcases, which, according to all parameters (size, weight), go into hand luggage. Arguments that medicines and a laptop are in the suitcase are ignored. The approach is this: if you don't give up, they take you off the flight. They brazenly take advantage of the temporary lack of options for those who fly to Russia.
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8
1
October 6, 2024
Everything is fine! We flew back and forth. The crews are friendly. The airport in Belgrade is better organized than in Kazan.
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1
October 6, 2024
I had to take a return ticket with the Serbs, as the shameful Armenian fly one simply canceled the flight. The cost without luggage is 67 thousand one way, of course much more expensive, but the fastest option. The transfer in 50 minutes was confusing, especially considering the flight delay of an hour. But upon arrival, 20 minutes later we were at the new gate, where they were waiting for us. Everything is fast and convenient, despite the inspection before boarding. From Milan to Belgrade by airbus 319. With cookies and water). There is already a sandwich from Belgrade to Moscow). In both cases, it's a funny business with a curtain and almost the same interior layout. There is no Wi-Fi, as well as other entertainment. The flight attendants are still cute. And the chairs are terrible, rigid and practically do not recline. My back goes numb at the moment. Nevertheless, for the sake of a quick flight, you can be patient.
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1
November 9, 2024
We flew, with a transfer! Everything is clear without delay, a standard airline!
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1
July 13, 2024
Disgusting! Unreasonably high prices, they charge for every extra 400-500 grams, there is no support for passengers with young children, flights are delayed. In general, if it is possible to fly with another airline, it is better to use another option
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4
December 12, 2024
Everything was fine. I read different reviews, but we liked it. in time, with comfort!
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November 29, 2024
The flight attendants are very polite but the breakfasts are very meager and modest. ,
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December 5, 2023
A normal company. As for the pilots, it was very strange, because this is the first company that I admire precisely because of how smoothly the pilots take off and land. I used to wait for landing with a sinking heart, the impact of the landing gear on the ground is very frightening, and the pilots of this company are able to land in such a way that you don't even notice that you are already on the ground. I always thank them in my mind! Excellent pilots, serious and experienced
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9
2
September 15, 2024
Owners of carts with emirates prices)))) the service is worse than that of the cheapest African low-cost airline)))) if it is possible not to fly this desk, it is better not to fly.
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1
December 25, 2024
The worst airline company has always been late for the last 10 years, one is more than zero.000000
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1
October 19, 2023
I flew from Moscow to Valencia in October .Scared of reviews.But in vain.The plane in Moscow was delayed for 1 hour 35 minutes. There were no complaints about the service on board.The girls are friendly.The docking in Belgrade was supposed to be 1 hour..Worried.It turned out in vain.An airline employee met me at the ramp.There were about 20
of us on connecting flights to Vienna and Valencia .I quickly went through all the formalities and escorted us to the plane, which was waiting for us with passengers on board.The luggage arrived at the destination on time, safe and sound Thanks to the airline and its employees.I will be happy to fly with you in the future
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7
2
August 1, 2023
The company is very strange. The tickets are very overpriced! The service is so-so! But the main thing is that it is not possible to cancel the ticket and refund the money on the website! It is necessary to get through on the phone, which is busy all the time!! You've been calling for hours! I use the company, but with great displeasure.. there is simply no alternative. If it were possible, I would never fly with this company at all..
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11
2
January 23, 2024
Thank you for flying! Thanks to you, I can visit my mother-in-law. It's a pity, of course, that there are constant flight delays and just terrible prices for direct flights to Moscow, but at least they are there. Friendly service.
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2
1
November 25, 2023
Hello! Yesterday we flew from Milan to Belgrade flight ju 545 at 20:30! Not only was the flight delayed for 50 minutes, but for some reason the far from skinny steward (boy) didn't like us! First, he asked us to put our backpack under the seat, to the question of why it was ours, because someone else's backpacks were lying on the shelf and even packages did not answer!!! And then when they started handing out water and snacks, he just ignored us, okay we are, but our neighbor was in shock))))) suffered for nothing)
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10
5
August 4, 2023
The airline is really terrible. The flight was Istanbul-Belgrade-Barcelona and then back. At first, we faced rudeness at the registration in Istanbul, a young man and a girl sat and violently discussed us in an unpleasant way, but without thinking that the language was more or less understandable. Then Belgrade junction 50 min, of course we were late. But then the most interesting thing was that they gave us tickets and said wait for the flight not at 6.10 but at 17.50, but that's okay, then the most interesting thing was the cleaner at the airport told us to go look at the luggage and we went thinking about walking around the city. And what we saw was that all the luggage was unloaded onto the tape, they were not going to transfer it to another plane, then we saw rooms where all the luggage that was not taken from the tapes was lying around and 2 people were raking it. BUT that's not the end, we go to the check-in desk, and our luggage is not accepted, they say according to the program in Barcelona, for about 40 minutes they figured out how it happened, but they accepted and he arrived.
We checked our luggage back to Belgrade at Barcelona airport, where it was picked up, handed over again and then picked up in Istanbul. you can fly with a service of 0 points and joints for at least 5 hours. Luggage at each point can be picked up and handed over again. And our Aeroflot is waiting for admission to Europe or Turks Airlines, but it is much more expensive.
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18
4
December 12, 2023
On October 5, 2023, we flew on an Istanbul - Belgrade flight, after reading the reviews, we were very worried that they would lose their luggage or overbooking. But everything went fine, check-in was on time, the flight was not delayed, the luggage was in place, the flight was 1.5 hours - everyone was brought water and cookies. Minus: overpriced tickets.
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2
3
June 30, 2023
Hello! Now it is difficult to fly from Russia to Europe, many fly through Belgrade with the help of Air Serbia. I want to warn everyone who decides to fly with them. Our luggage was lost during the flight, we have been waiting for it for the 3rd day, the airline did not even apologize, they talk rudely on the phone, they feed empty promises. We did not expect such an attitude. The plane is very crowded, there is no business class. Formally, it seems to be there, but there is no point in overpaying - it does not differ from the economy class. Unfriendly flight attendants, poor service, the pilot took off abruptly and landed clumsily - the plane jumped up. Choose Turks or other companies better. I don't advise anyone.
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27
15
July 23, 2023
If you don't have enough negative action in your life, welcome aboard Serbian airlines, they will try to make sure that you remember these flights for the rest of your life.
So: we flew on June 26 from Milan to Belgrade, from Belgrade to Moscow. From the connecting flight, there is a 1-hour wait. Everything would have been fine if the plane had not been delayed for an hour and a half in Milan, we missed the flight from Belgrade to Moscow. The office is extremely uncommunicative staff, the conversation is conducted reluctantly. They said that they could not fly from Belgrade to Moscow - there were no free seats on other planes, they offered to fly to Istanbul from there with a voucher to take a plane to Moscow. After a day of flights, our luggage is lost- where is it? Is unknown. The Serbs do not even respond to a written complaint!
I was flying with a child and we had to go to Yaroslavl from Moscow, so from fatigue, stress - the child was just sick for 4.5 hours without ceasing.
More than a week has passed, there is no information about the luggage, the Serbs do not get in touch.
Yesterday, July 22nd, we received our luggage.
What you should know:
The Serbs open all the luggage and break the locks. They have it written all the way in the documents, and no one will reimburse you for your luggage.
I will write the second important point.
Because we had to fly to Istanbul and from there to Moscow, but not to Sheremetyevo, but to Vnukovo there was a flight. And I filled out the customs declaration on the loss of luggage in Vnukovo. In order for your luggage to be delivered to Sheremetyevo, you will have to drive to Vnukovo again. Delivering a suitcase to you with apologies?! Yes, what is it about, they do not have this option!!!
Therefore, fill out all declarations in duplicate, both for hand luggage, what is with you, and for lost luggage, and ask to put seals and assign a number.
Well, and most importantly - never choose this company!!!
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28
2
July 3, 2024
Disgusting!!!!!! Endless delays, disorganized transfer in Belgrade, lack of help! Also for such money!
If possible, NEVER fly them.
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4
January 17, 2024
The company God forbid ...
"airserbia airlines-quickly and without nerves"
4 flight rescheduling
They gave me a hotel, but they kicked me out of it
The boarding board in Belgrade is written by an inadequate person
Thank God we didn't lose the luggage, if this can be attributed to the advantages)
I'm wondering, is there a 0 to put or a minus star here?
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9
1
October 4, 2024
If it were possible to put 0, I would put it! Incompetent illiterate employees were not allowed on the flight because they thought something was wrong!
This is the first time I've come across such a thing. Having dual citizenship, I was told that I could not fly because the ending of the surname is different. Apparently they are not aware that the surname is inclined differently for everyone.
500 euros in the trash for tickets, no compensation, and stupid unsubscriptions that we don't owe you anything and the company has the right not to let you on the flight!
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2
1
April 25, 2024
Everything is extremely poorly organized. It's a very long time, huge queues. If you decide to fly with this company, come to the airport strongly in advance....
I flew on 04/25/24 Paris-Belgrade-Moscow
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3
1
July 22, 2024
The most terrible airline, the flight delay is a total of 16 hours, I sincerely do not recommend anyone to buy tickets through this airline
Save your nerves and time... and money
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4
January 7, 2024
On January 6, there was a flight on the route Moscow-Belgrade-Ljubljana. I was very worried that there would be flight delays, loss of luggage, etc., since I had read reviews. We were lucky - both flights passed without a time shift, the luggage also flew :)
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2
3
September 16, 2023
A disgusting airline. I was flying Istanbul / Belgrade / Barcelona, both flights were delayed and of course the suitcase was not sent. I arrived at the airport in Barcelona the next day and found my luggage in a pile of luggage on the tape of another flight from Belgrade. Return flight Barcelona/Belgrade/ Istanbul is all the same, lost luggage has not yet been found. In Barcelona, the plane was not allowed to take off for more than 1.5 hours, everyone was sitting on the plane. There were technical problems from Belgrade to Istanbul and we were not allowed off the plane for more than an hour. The rest is ruined!
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9
1
September 4, 2023
The worst airline, with a ticket, was not put on the plane. They offered a flight via Istanbul. If Serbian relatives had not contributed, I would have had to fly a direct flight for 4 days.. As a result, the rey was changed 24 hours later, with active pressure. The flight was delayed for 2 hours, and the plane almost crashed during takeoff and landing. Serbian Airlines is now a complete taboo!
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14
1
January 6
Tickets were sold, flights were canceled, and now I can't get a refund.
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1
July 24, 2023
I flew with two children on June 20 from Sochi to Pula via Belgrade by this airline.It was not the first time we flew to her and last year we worked much better.They lost the suitcase and haven't returned it for more than a month!!!I write and call, all to no avail.We receive unsubscriptions and e-mail responses.No apologies, nothing.awful.
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6
1
November 5, 2024
Excellent airline, had no problems
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October 1, 2023
I took tickets on the company's website.Which is amazing! I got through to the company's office without any problems.Everything was told in detail.I found out about transit, etc.What does not apply to the purchase of a ticket and Airserbia flights. Nevertheless, they helped with the answers.
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4
4
August 22, 2023
Quickly. Good service. Polite. Instant confirmation of the animal. If you ask correctly, you can get a discount
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2
6
August 18, 2024
Good airline, large hand luggage. Drinks and cookies are provided along the way
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