Air Serbia
145 reviews
July 15, 2023
Our flight is Istanbul-Belgrade -Barcelona. Istanbul- Belgrade was delayed for 3 hours and we missed the next flight. We were settled after a certain wait in an excellent hotel with full board. They took it and brought it. They left a day later. Thanks!
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July 9, 2023
06.07.23 I was flying Barcelona-Belgrade(5h)- Istanbul, the luggage was checked out to Istanbul, as a result, it remained in Belgrade. I wrote a statement at Istanbul airport, day 3, silence… No information. I'm flying to Moscow in 2 days. Who has faced the same situation? Did they send your luggage to Moscow? Please give feedback so that there is at least some understanding. TG: daria_vaskova
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November 13, 2022
I flew business class from Belgrade to Milan. Very good service. Boarding takes place without standing before boarding the plane. Business sits in front. Then everyone else.
Then I flew from Belgrade to Moscow. There's a big difference. After checking passports on boarding, people are pickled in the waiting room. Boarding is common economy and business. Obvious disrespect for the Russian "brothers" And the rest:I love Serbia and the Serbs. Michael
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July 19, 2024
They never boarded a plane on time and did not fly away. Waiting at the gate for 30 minutes after the invitation. Bullying.
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July 25, 2023
Flights depart with delays. The service on board is unfriendly. But that's not the worst part. Upon arrival at the destination (Moscow-Belgrade-Stuttgart) I didn't get my luggage. The flight was on July 12, today is July 25, there is no information from the airline, despite all the appeals. Comrades in misfortune, has anyone's luggage been returned?
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July 6, 2022
Good afternoon!During the flight to Serbia, I had to call the hotline several times and communicate with the operators:I can't convey my impressions, they are very pleasant, responsive, listen carefully and immediately offer the best solution to the issue, it was that I got to a Serbian-speaking operator and after my request, they asked me to wait and they will call you back!and a few minutes later, a Russian-speaking operator called and we very quickly resolved the issue of the ticket (mostly I called because of an error on my part in the ticket and with a request to reschedule the flight), believe me, I was
pleasantly impressed by communicating with such wonderful operators as Alexandra Babich, Maya and Natalia (their surnames unfortunately I forgot ((
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March 27, 2024
The boards are age-related, they are not infrequently late for departure, but everyone tries very hard to ensure that you have comfort during the flight, an extremely friendly crew.
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August 6, 2024
There are very frequent delays and the planes are old, but now there is almost no choice
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June 8, 2023
Terrible airline. There were 2 flights. During one, I got on an overbooking and instead of a direct flight of 3 hours, I flew 10 hours through Turkey. And on the return flight, they lost me altogether and couldn't put me on the plane.. and I was waiting for the airline to figure out how to take me away on another flight.. It's just tin..
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5
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January 11, 2024
The plane was delayed for 5 hours, did not have time for a connecting flight. On the same day, they offered to fly not by direct flight, but by another connection through another city without a hotel and food.
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4
July 24, 2023
Terrible airline!
I was flying in transit through Serbia, both flights were delayed, in one direction, in the opposite direction!!!
Departure from Moscow at 2:10, eventually left at 5:00.
Well, the connecting flight was also delayed.
The planes are about to fall apart.
I'm attaching a photo, it's terrible.
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October 16, 2024
The rating is 1.4. Yes, I agree! Constant overbooking. Be careful!
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1
October 26, 2022
Good afternoon.
The airline lost luggage on the connecting flight.There was no warning to passengers about an additional landing in Zagreb. One of the two lost suitcases was found in Rome. With a broken lid. The second suitcase was not found, despite assurances from the Belgrade office that they personally loaded the suitcase on the Rome flight. The letter about the loss was written at the Rome airport. The wife was not even offered a taxi or luggage delivery, which is prescribed in the rules of the company itself. I want to believe that the second suitcase with the necessary things for the child will be found.I believe that the company's representatives will apologize and compensate for the costs of independent trips from Rome and back to the hotel.
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April 13
Very expensive, flight delays are common
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July 29, 2024
The worst airline I've ever used. Systematic flight delays. There is zero service.
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1
December 2, 2024
They are constantly late and do not feed
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1
January 22, 2024
Great company, everyone was flying for a transfer, and the flight was delayed for an hour and a half, as a result, even those who did not even count flew away)
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October 24, 2022
The airline is a horror. The flight from Sochi was delayed more. less than an hour. Transit passengers stood at 7 a.m. to receive a boarding pass in Belgrade. A sleepy madam was serving. As a result, all flights from Belgrade were delayed. The luggage did not arrive in Rome. Agents in Europe cannot be reached. Unsubscriptions are received for a request to search for luggage. 10 days without clothes and medicines in a foreign country. The representative office in Moscow cannot help in any way, except to give a phone number and an e-mail in Belgrade, to which a formal auto-reply about receipt arrives. Dear Airline employees, you forgot that tourists return home on your own flights, and you will still have to meet and answer for your carelessness and irresponsibility.
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15
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October 13, 2024
Of course, 1 for such a paradise in the 21st century, that's how you'll stand in line.
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2
December 3, 2023
Fast and good service! And in general, pleasant prices and a fast direct flight♥️
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3
November 2, 2022
There was a non-trivial task - to exchange tickets with my wife, provided that there were no tickets for flights anymore. All this was greatly complicated by our lack of knowledge of Serbian and English. An employee of the company explained very, very, very long and patiently with two "pieces of wood" (with us) and finally the issue was resolved.
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August 16, 2023
Our flight from Belgrade to Milan was cancelled on Aug 6, 2023 after 2 hours of waiting. That day, two more flights from Belgrade to Europe were canceled, and I had to run to buy other expensive tickets. There is little hope for a refund.
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May 26, 2023
We took off without delay, the luggage was given out almost instantly, the breakfast was small, but edible. Tickets are expensive, but thank you that at least they fly
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August 19, 2022
Disgusting company, just awful! We Bought A Ticket From New York To St. Petersburg_New York via Belgrade, they sent tickets, flight information, then information about the flight delay, and then-at the check-in desk in New York!!!!Stupidly announced that my ticket was cancelled!!!!!!!!!!!!!!!!!!!The tickets were bought 2 months in advance, the money was not refunded, I was simply thrown out of the airport-no one explained anything on the spot!!!!!!!!!!This is at the airport, where the airline representatives are not aware of what is happening at all. As a result, they did not fly away!!!!!!!!!!!!!!!The money has not been returned, they do not respond to requests. The flight took place
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August 14, 2023
If you want to ruin your vacation. Welcome to Serbian Airlines. Your luggage will be lost with a 100% probability. The loss of luggage is not an exception here, but the rule!!!
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10
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March 11, 2024
Moscow Belgrade 11.03.24 the flight has been delayed for 17 hours, the airline is simply unavailable in any form
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4
September 3, 2023
Unreasonably expensive tickets, airplane service-a micro bottle of water and a sandwich, no coffee or tea is offered for that kind of money.
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March 29, 2024
It is convenient to buy tickets in cash. It's inconvenient that it's closed on Sundays.
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2
October 18, 2022
Terrible company.
We sold Istanbul-Kazan tickets with a 45-minute transfer.
The plane in Istanbul was delayed for an hour, well at least the second plane in Belgrade was delayed too and barely made it to the flight
The luggage did not arrive
The food is terrible, chips and water
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4
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September 17, 2023
They don't care about customers to such an extent that they are definitely leaders in this. The worst thing in Serbia is Air Serbia.
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5
1
September 18, 2023
Slow but friendly service. The interior is clean and fresh.
Stupid covid partitions make it difficult to communicate normally with the person behind it.
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1
March 22, 2023
I want to thank AirSerbia Airline for the excellent service, there was a delay in the Belgrade - Sochi flight, due to the weather conditions in Sochi, the airline came out of the situation with dignity and respect for its passengers, snacks and water were offered to us at the airport, then an organized transfer to the hotel, and there full board for the duration of the stay. Thank you for the excellent service, I will always choose your airline if possible.
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April 19, 2024
They did not refund the money for the ticket, I do not recommend this company.
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4
July 13, 2024
Terrible airlines, lost luggage
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November 24, 2024
Everything is OK
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September 6, 2024
Tin, not a carrier…
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1
May 16, 2023
Disgusting company. Don't mess with her. They sell 2 tickets for 1 seat. It's a nightmare.
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April 24, 2024
Responsive staff
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1
November 20, 2023
They are in no hurry, prices are going through the roof for flights
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1
December 14, 2023
Tickets are more expensive via agrigators online
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April 17, 2023
A terrible company, a connecting flight of 7 hours and the luggage did not arrive. How can this be???
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November 7, 2022
Do not contact this airline, because they canceled the flight, as a result, we were left without money and without new tickets. The "fraternal" airline apparently decided to fuck Russians, the hotline phones from Russia are disconnected and removed from the site, they do not respond to mail
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8
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May 9, 2023
Nice office, attentive staff.
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October 8, 2023
A great airline
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September 2, 2024
A good airport
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