Alfa-Bank
193 reviews
July 12
07.07.2024. I made an application at the branch to receive a card. It was served by a very young guy, obviously not interested in his job. I offered only one package for the card, I didn't really explain anything, I had to pull everything out. But this is nonsense, roughly speaking, he took my passport to write the address for sending the card, checked - everything fits.
The day came for allegedly receiving the card itself, and in the morning there was an incomprehensible "cancellation" in the mail. I called support, they sent me to the belpost office. Belpochta told me to check the mailbox, then followed the reverse chain.
And it turned out that, when making a card, our consultant wrote the address incorrectly, for some reason not specifying the building of the house. And the house is just huge!
As a result, time is wasted, the card is canceled, and the bills will not wait.
Thanks only to the support staff, who were very responsive and attentive. As a result, the card was re-ordered.
But the sediment remained terribly unpleasant.
See original · Русский
November 15
I can't reach Alfa-Bank. Waiting too long for a call to find out the necessary information. The fact is that my husband took loans from them on my mobile phone, on his mobile phone and on his mother's mobile phone. A robot called me today and said that I have to pay 62 rubles today. After a long half-hour wait, I got an answer. I said that a robot called my mobile phone from Alfa-Bank and said that I needed to pay 62 rubles today. I explained that the borrower is my husband, so let them call his phone, and what do I have to do with it? Why should I call? I am not a customer of Alfa-Bank, please do not call me on my mobile. What a branch of the bank. Why do this, what kind of a freaking system is this? And today, from Alfa-Bank, the robot called my mother-in-law's landline phone, and what does she have to do with the bank, she is not a customer of Alfa-Bank like me? Why are they calling her too? Her phone number was not listed in the loan agreement. She has nothing to do with them at all. The easiest way is to find another bank, but do not contact here anymore. The disgusting attitude of a specialist when making a phone call, a rude employee. Please deal with this problem. I no longer have the strength to tolerate such an attitude and I do not have the strength to tolerate the robot's calls to my phone and please do not send payment notifications to my Viber.
See original · Русский
November 12
There are constant problems with ATMs, it works only for depositing, then only for withdrawing, then it does not work at all. When I issued the card a few years ago, the registration data was entered incorrectly, although they were copied from the passport, after a while I addressed a certain issue and at the same time asked to change the incorrect data, as a result, two addresses are now entered, the incorrect one was never deleted. It is impossible to change this information through the application, when I reissue the card, I have to manually enter everything.
See original · Русский
August 1
Fierce queues. Just the maximum tin. You will never guess the right time. The department is as busy as possible. Today I waited 1h 40m in line for the simplest operation. And I've been there more than once over the years. Half of the specialists are missing, then only one of the three cash registers is working. It really, really sucks. If you still need to do something here, plan two hours of free time, it's a tin. And it doesn't matter if you come in the morning, in the afternoon, in the evening, a working day or something else - there are so many people that there is nowhere to fall.
See original · Русский
1
April 4
We opened an account for a legal entity. We are located in Molodechno, there are no branches in our city. To open an account, you need to go to Minsk. Have arrived. They opened an account and left. We arrived in Molodechno and we cannot replenish our account in order to use the replenishment terminal. You need to go back to the branch in Minsk and open a special card for replenishment. Is it really impossible to make instructions for the specialist according to which he works, so that he immediately opens everything?Initially it is clear that the legal entity will deposit the proceeds to the account, will replenish it. How could we know that you can't top up your account without a special access card? Before that, we used the services of another bank and replenished our bank details without any problems.
See original · Русский
3
September 11
Even in the daytime, there are just crowds of people, there are not enough employees. Is this how a "modern and sophisticated bank" looks? It took more than an hour to withdraw money from the account! I think we need to pay attention to this!!!!
See original · Русский
July 17
The department is very overloaded, and therefore the level of service is like in a rural post office. In general, the same can be said about the entire Alpha in Rb - the trend is obvious.
See original · Русский
1
October 15
There are two cash desks, one just hangs for 10 minutes after the customer, the second serves 5 minutes for one customer. Each visit to this branch for a simple currency exchange lasts 30-50 minutes.
See original · Русский
August 12
The slowest branch that exists in this network is to put money and make an extract to sit for 3 hours
There is 1 cash register at work, the second one goes on break, from queue to queue
See original · Русский
1
September 13
This is terrible!!!!!! To change money, you have to sit for 50 minutes , is that how I'm sorry????? Make one cash register for the exchange, and not redirect everyone to the windows!!!!!
See original · Русский
October 11
5 people queue at the exchanger for about an hour. For some reason, dubious bearded men are allowed in without waiting in line. Each time, the desire to abandon this bank is growing
See original · Русский
January 3
The department is so-so, the queues are frenzied at any time of the day. It affects the fact that the bank is popular in itself, but the way the staff work shocks me. Last year, he spent two hours waiting in line, while employees moved freely around the room, as if at home. The poor consultant at the front desk went around all the clients and apologized for the long wait, absurd 🤡
And today I had a chance to visit the cash register, because your wonderful ATMs spit out my dollars, as if I were slipping them some kind of old junk, and this despite the fact that the bill is even without creases, not to mention more serious damage. According to the classics, I wait in line for a considerable amount of time, for the first time in my life I go to the Alfa-Bank cash desk — and for the first 10 seconds the employee behind the glass diligently pretends that she is deaf. I put the phone to the terminal, thinking that this is necessary — she, barely holding back her laughter, asks me what I need. Then, with the air of a queen, he says to give the dollars first, after which he informs that, it turns out, the phone terminals at the cash desks do not accept. And I only have a virtual card, but according to the passport, the employee also refuses to put money in, because "he won't give me anything"! Let me remind you that I am at the cash desk of a full-fledged bank branch, where there is a service for replenishing an account without a card. She sent me to some specialist, but I guess I just had to take another coupon for the above service, sit in another kilometer queue and then (perhaps) this employee would deign to put my unfortunate dollars into the account. I did not do this for lack of time. As a result, there is no money on the card, but there is cash that your ATMs stubbornly refuse to accept for a completely unclear reason. How do you explain this misunderstanding?
See original · Русский
4
February 12
Topping up your own current account in BYN for 2 rubles is some kind of relic of the past. There are a lot of people in the department on weekends, but a vending machine with coffee is installed to while away the time in the queue.... But there is a narrow corner, which is generally not bad. The service is polite but unhurried.
See original · Русский
1
October 26, 2023
Many thanks to personal manager Alexandra Drozdovich for help and support in solving non-standard issues and tasks. I was pleasantly surprised by the service provided
See original · Русский
September 21, 2022
Хочу выразить огромную благодарность за отличную работу специалисту отделения Альфа банк ул.Притыцкого ,97 Дроздович Александре! Оперативно решила мою проблему с банковской картой вашего банка, грамотно проконсультировала.Очень приятно обращаться к специалисту, который является профессионалом своего дела! Огромное человеческое спасибо и слова благодарности вашей сотруднице Александре!!!
1
August 12
Giant queues for a couple of hours at the checkout, since only one works, there is no currency smaller than $ 100
See original · Русский
1
April 28, 2023
Хорошее отделение. Очереди в вечер вторника нормальные. Всё по талонам(даже касса), поэтому толкучки нету. Есть удобные диванчики, быстрый Wi-Fi, зарядки для телефонов, вода и т.д.. Поэтому ждать комфортно. Счёт и карточку мне сделали за минут 7, очень быстро. Рекомендую❤
December 22, 2023
The department has become terrible. Maybe it's time to put someone behind the cash register? I have been waiting for 30 minutes for the last two months to change the currency. One cash register is open, and that initially serves customers with other operations. Previously, I had already managed to do everything in 10 minutes, all the cash registers were working
See original · Русский
1
August 10
I sat in a huge queue to open an account , as a result, they issued an account not even in my last name
See original · Русский
August 27
The cashier refused service. The staff of the department and the head of the department are cunning against the client.
See original · Русский
1
March 15
Today we contacted this branch to make a secure payment, which the bank's employees carried out very quickly, the whole process took about 40 minutes!!!
The employees are very polite and pleasant!
We were very pleased with everything! Thank you very much!
See original · Русский
January 28
Competent specialists are ready to help quickly. The queues were a little upset, it's better to come in the daytime.
See original · Русский
November 24, 2023
Everything is always very slow!!! To get to the ticket office in the queue, you need to sit for more than 40 minutes! No matter what part of the day you come to this department! Whereas half of the employees are just hanging around the department
See original · Русский
July 1
A terrible separation. There are only two cash registers. The ATM does not accept $100.
See original · Русский
June 27
Good specialists and a convenient department
See original · Русский
January 3
Naturally, there are expectations (a lively place), difficult issues, but they are resolved very quickly if you contact the manager Victoria!, who clearly, quickly and professionally solves them-clicks like nuts, try it, I did not expect, but this is a sensitive, responsive girl.
See original · Русский
January 25
It's just tin, there are a lot of jobs, but 2 are working, there is only one cash register at all🤯 The queues are wild, no matter what time you enter.
The second star is for the water cooler :/
See original · Русский
2
February 28
Why is there only one cash register open all the time? There are a lot of people in the evening, but if I don't come, one ticket office is open
See original · Русский
July 19, 2022
Замечательное отделение. Были в субботу вечером и в понедельник с утра, очередей не было от слова совсем. А специалист Александра помогла оперативно и четко решить проблему, которую в отделении на Победителей, 5 не могли решить 2 дня и 2 личных приезда. Спасибо за помощь!)
January 20
There is nowhere to sit in the department, and there are only 1 people at the tables, but two help to receive electronic coupons 🤝
See original · Русский
June 22, 2023
Не считаю возможным фотосъёмку клиентов без их на то согласия, меня просто поставили перед фактом, я даже возразить не успела. В других банках до этого обслуживалась и такого не происходило, буду узнавать у работодателя возможно ли открыть зарплатный счёт в другом банке. По ответу банка видеофиксация может использоваться но:
1. на момент оформления я ещё не являлась клиентом банка
2. Если бы работник банка меня предупредил я бы отказалась от услуг банка
3. Фиксация личного присутствия бы не потребовалась если бы не было сбоя в работе приложения банка.
Я потратила пол дня на дорогу и унизительную "фиксацию" не хватало шкалы роста на заднем фоне
3
September 14
Two ATMs, no money in any of them
See original · Русский
September 1
I do not recommend taking out a loan from this bank.
See original · Русский
August 1, 2022
получилось так, что нужно снять валюту с карты. в банкомате валюты нет.
в отделении всего 2 кассы, работала только одна, но и та ушла на технический перерыв,
вторую кассу при этом никто не открывает. администратора в зале нет, вопрос решали с закатыванием глаз и фразами о том, что все перерывы согласованы с нацбанком.
рассчитывала потратить в банке 10 минут, вместо этого ждала почти 40 в огромной очереди ._.
4
September 1, 2022
Ужасное обслуживание. Сначала просидела 20 минут в очереди, решила один вопрос. Для решение другого сказали что нужно в другое окно и что вызовут по моему номеру, просидев ещё 30 минут мой номер так и не назвали, взяда другой талон. Ещё 20 минут в очереди, вызвали по новому талону. Чтобы узнать что крайний час я впустую потратила время, ибо с моим вопросом мне помочь не могут👍
2
August 2, 2022
Отличный банк. Удобно расположен. Персонал вежлив и обходителен. Очень комфортно если придется подождать
June 27
Politely and quickly
See original · Русский
July 24, 2023
Из 3х касс работает 1 на протяжении часа. Не рекомендую сюда идти за банковскими услугами в целях экономии своего времени
1
December 22, 2021
Отличное отделение. Всегда все быстро, четко. Еще там достаточно просторно и почти всегда есть место где сесть, пока находишься в очереди.
January 25
Out of 10 employees' jobs, only 3 work, people sit in queues for hours. Terribly
See original · Русский
1
January 8, 2022
Условия классные, по отношению других банков. КОПИЛКА есть, супер. Теперь собираю на отдых. Спасибо за идею. Кстати и сотрудники банка знающие своё дело, после общения, только хорошие эмоции. Так держать!!!
1
January 25
The queues are very long , it 's sad .
There is no cash at the ATM after the holidays
See original · Русский
March 26, 2023
Хороший банк и отделение в частности, всегда решал адекватно все свои вопросы. Помогали, чем могли 🙂
January 26, 2022
Часто приходится пользоваться данным отделением. Но сделайте вы что-нибудь с очередями. Сидят за столами несколько операторов, которые с виду ничего не делают, а только занимают место со столами. Добавьте кассы, и добавленный банкомат в предбаннике никак не решил проблему, скорее только усугубил ситуацию, люди толпятся, нервничают и в это время еще приходит уборщица и начинает мыть полы(
1
July 22, 2022
16.00
1 касса
час ожидание
рядом сидят 4 специалиста, которые НИЧЕГО не делают, у них нет посетителей
организация рабочего процесса на высоте
кстати, приложение тоже ПЛОХОЕ
* большие буквы читайте, как ненормативную лексику
2
January 20, 2022
Довольно быстрое обслуживание. Консультанты очень доходчиво объясняют и помогают выбрать максимально выгодные условия и варианты
September 5, 2022
Хорошее отделение!
Отдельное спасибо за бесплатную воду в кулере, в летнюю жару, когда ждёшь своей очереди, очень спасает!
June 13, 2023
Удачное месторасположение отделения. Не хватает немного парковки.
January 12, 2022
задача : поменять несколько евро и положить на счет. казалось бы что может быть проще? день уже не получается. то у них "техничесуий перерыв на кассе в пол часа (это после получасового ожидания), То "у нас 6 человек ожидают на кассе, время ожидания 40-50 минут". Так вот, если вы не безработный пенсионер - этот филиал не для вас.
пы.сы. в технобанке в грине напротив поменял за 2 минуты. и курс был лучше
3
May 1, 2022
Оьслуживание для Prime Line работает как будто не работает, берешь талончик к специалисту на "по записи", говоришь, что VIP, специалист переключает в кассу.
Какой-то сложный путь, вместо выбора в меню автомата с талончиками "VIP касса"/"VIP специалист".