Bank Vtb

Rating 4.1
602 ratings
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153 reviews

Level 15 Local Expert
December 29, 2024
The central office is a relatively new, large building. All the main head offices are here. The entire list of services provided by the bank. The location is convenient, parking is a problem. The staff is polite, friendly, and professional. Consultations, services - everything is fine. Well done,
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Level 3 Local Expert
September 17, 2024
A terrible bank, I started using it because my mortgage was transferred there. This is the most visited support service of all where I had to contact (you can listen to my online call, where your "specialist" told me to solve the problem on my own and hung up on me!) And the problem is this: without warning, you changed the code in the application and on the site just by card number!!!! It used to be possible by the bill! But you did what was convenient for you and didn't warn me!!! Now I can't log in to the app and use the money! I called and said that being 9a abroad and lying in the hospital, I needed money to pay for medicines, you PROMISED that I would be contacted within 5 days, a MONTH passed, No one contacted me and in the end you sent me to solve problems myself, although these are beyond the answers: We can't do anything, we can just write a comment on the application, we don't know anything about it, but You have to come to the settlement (straight from the hospital from another country!!!) There were a lot of things I HAD to do! I am shocked, moreover, this bank does not allow you to sell a mortgage apartment with a mortgage from another bank + keep in mind! I am so shocked by the bank's attitude towards customers that there are not enough units!
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Level 4 Local Expert
September 12, 2024
I have not been serviced for a year. I have been getting 8 rubles for the service for a whole year now . I paid it off after 2 months, I was counted 6 rubles again . Without using the bank, they will still charge you for nothing. They can't close it on the phone. And I was leaving and the debt is dripping. I do not recommend this bank, then you will not get rid of it and will constantly pay. I have not used the card since 2023. And I am constantly being charged arrears
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Level 4 Local Expert
September 25, 2024
I bought a large amount of euros to pay at another bank... It turned out that some of the bills were mildewed... Other banks did not accept them... They refused to exchange euros for other banknotes... I had to get into the money and change it with a loss of money ... Carefully check the money when buying an exchange in this bank. I will never go to this bank again.
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Level 4 Local Expert
September 24, 2024
The girls quickly and professionally solved my wishlist. Thank you very much. Greetings from a customer from Germany 👋
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Level 12 Local Expert
December 29, 2024
Polite and responsive specialists in the department of work with legal entities, as well as with individuals. They helped me and answered all my questions in detail.
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Level 14 Local Expert
January 21, 2024
A very large branch, 3 cash desks, a lot of specialists. The service is fast enough. The waiting area is not very large, but there are several sofas. It's not a very convenient staircase, but in general the department is the largest in the city.
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Level 10 Local Expert
November 14, 2024
You work disgustingly. We cannot arrange an installment plan for 2 days. We will send all the necessary documents by e-mail, only 0. Your operators say they have not received anything. Please learn how to work so as not to fool people's heads
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Level 3 Local Expert
November 6, 2024
The loan was repaid ahead of schedule. Now we receive SMS messages about the payment. The amount of 9.92 was set in the personal account. When requesting debt, they write that the SERVICE is NOT AVAILABLE. In short, you need to personally go and figure it out.
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Level 4 Local Expert
October 24, 2024
Polite employees, if there was a need for clarification, helped us understand without emotion politely
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Level 2 Local Expert
May 19, 2024
There are actually no advantages, the card works every other time, at gas stations and in the store. I did not use the card for 3 months, a fine came, although the money was on the balance ... I highly do not recommend this bank, there are many other more loyal banks.
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Level 2 Local Expert
May 15, 2024
I would like to thank VTB employee Karina for her clear, fast, competent and courteous service. Good luck with your work!
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Level 2 Local Expert
October 2, 2023
I would like to express my gratitude to the employee of the bank Ekaterina in the city of Zhitkovichi, Gomel region. Polite, understanding person. Always friendly. It's very nice when there are such people in the world.
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Level 7 Local Expert
May 8, 2023
Excellent location, courteous staff, clean lobby, convenient electronic queue, sofas are available where you can wait your turn. It's nice to be a customer of this bank. There are also 2 ATMs, one of them is a recycler
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Level 12 Local Expert
June 15, 2023
A good bank. Not far from home. Friendly attitude towards customers. They will always prompt, explain and advise. And it won't be long to wait, because the staff works clearly and quickly, they know their job. Thank you for being there.
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Level 10 Local Expert
July 12, 2024
The worst bank, incompetent employees, both in the call center and in the branches of the bank. It's like we are loyal to our customers and cherish them, but in fact, it's just empty words.
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Level 7 Local Expert
September 17, 2024
They debited yuan from my account, and now they want me to disclose a trade secret. Or the payment won't go away.
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Level 10 Local Expert
June 10, 2024
They gave a loan in 1 day. I took a decent amount. No one checked income and expenses. I came, they gave me a badge and go for a walk. Shocked!! And I'm pleasantly surprised.
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Level 16 Local Expert
May 5, 2023
In 2019, I received two Turtle installment cards from VTB Bank (Belarus) in Brest. I have received more than seven refusals to my requests for loan debt restructuring. I'm already confused about counting. The advantage of the bank is that it does not spare paper and time of specialists for correspondence with clients, although it gives, as I believe, unjustified refusals. Due to the appeals, my overdrafts were immediately closed. Now I can't use Turtles as installment cards. I have a second disability group, the cost of an apartment is 85 rubles. I do not advise you to apply to this bank for a loan!!! He can take the last of your property from you through bailiffs if you are unable to repay loans on time. I have already received such threats. In February 2022, I had to repay 330 Belarusian rubles of debt on two installment cards. Since this bank does not make any concessions, I complained about it to the National Bank. In the reply, it was written that VTB Bank had provided me with the opportunity to restructure my debt several times, but this was not the case. Cynical lies! This loan situation has really bothered me. I wish I had never applied to this bank. And I don't advise you either. Share the information with your family and friends. I think this bank is acting in bad faith towards me. It can do the same to you. Now I have a very difficult financial situation, I haven't even had bread for weeks. Because there is no money for it at all. And this is despite the fact that VTB (Belarus) provided me with a deferral on credit cards of the installment plan "Turtle". I have applied several times for a loan for dental prosthetics. In fact, this request was not considered. I asked to reduce the load on current loans in order to get a new one, but they did not go to the meeting. I also can't get loans from other banks, because the loan load already exceeds 50 percent. I advise you not to take out loans at all, especially in VTB bank (Belarus) — this is bondage, I advise you not to turn into a slave. P.S. The last time I applied to the bank to reduce my credit burden, but I was only given a deferral of the principal debt for three months, the amounts to be paid will be large, if you don't pay anything at all. I was also recently denied an overdraft to a Turtle installment card, my third in a row. I need to replace seven teeth, but I do not know, firstly, the exact amount, because there is no money for a 3D image, and I also need to remove the root of the tooth, because it is inflamed. I have applied to this bank for sponsorship free of charge, the issue will be considered.
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Level 4 Local Expert
May 27, 2024
The queue at the cash register (only 1 works) for currency exchange is constantly huge. It's a long time to wait, there's no point, it's better to go to another place in the area.
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Level 4 Local Expert
July 9, 2023
Great staff! Girls, everything was explained in an accessible way, in normal human language). Very convenient.Cash registers and registration.
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Level 18 Local Expert
December 28, 2022
A great bank! Always friendly staff, many thanks to the head of customer service Victoria, helped in a controversial issue and everything was resolved, I advise you to contact this bank!!!
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Level 3 Local Expert
July 1, 2024
I wanted to open a VTB card. It's good for you, but, a cumulative VTB account! I was so tired of this advertisement that I changed my mind!
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Level 7 Local Expert
June 17, 2023
A great office, always fast, but there is also a large flow of people. If a difficult situation arises, the head of the office will always help to help or clarify the problem - if I'm not mistaken, his name is Elena
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Level 6 Local Expert
November 27, 2024
I am glad that there are rarely long queues
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Level 4 Local Expert
November 10, 2024
Employees ++++, always meet the wishes of the client
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Level 8 Local Expert
February 20, 2022
A good location, a bus stop and a metro station nearby, the office is clean and spacious, friendly staff, good credit products, deposit rates are quite often with good conditions. There were several installments, and in the future I plan to continue cooperation with the bank.
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Level 12 Local Expert
November 10, 2023
If I need to go to the bank, I just come here. It's beautiful, clean, somehow humanly or something. Thank you for being there
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Level 3 Local Expert
August 6, 2023
They give me consent to the processing of personal data by some organizations, it is not entirely clear what they have to do with my operation. What are these organizations or data for? The operator cannot explain anything. Everything is strange.
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Level 9 Local Expert
May 28, 2023
I really like the ATM, which is located indoors. Friendly staff. Purity. There is a place where you can comfortably wait for your room.
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Level 5 Local Expert
December 6, 2022
I've been using your turtle card for less than a year and a half, and I call you every month because you always have "everything automatically" and by mistake. The maintenance of the card that I do not use was issued by mistake. The loan, not the installment plan, was issued by mistake. They consulted me 3 times on the same issue, also mistakenly. Does your support service also work "on the machine"? I ask where I can complain, and he repeated the same thing to me six times: "the system exposes everything automatically." I didn't ask for this information. I advise everyone, if you are going to use their services, be careful and double-check everything several times, otherwise you will overpay from A to Z! I paid the installments for 2 months, and for 3 more I just had a headache because of them and every month there was a new catch, and there was simply no consultation.
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Level 14 Local Expert
December 9, 2023
Quickly. High quality. A very positive impression of the staff.
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Level 15 Local Expert
May 14, 2022
If it were possible to put minus stars, I would put minus all stars, this concerns VTB in Moscow. The situation was as follows: in the morning I came to the bank, I was given a voucher for an operation to pay for services and... When I came to the cashier, I submitted the payment details, the cashier typed all this stuff, it turns out that I can't pay with another bank card. Thanks to the cashier, she suggested where the nearest ATM is. The story didn't end there! Having run to that ATM, which stands behind seven locks and is intended only for employees of the institution where it is located, I still managed to withdraw money from the card. And so I, already with money in my hands, return to the same VTB bank and analyze that there is no announcement anywhere in the bank that the cards of other banks are not serviced by them. When I saw the administrator again, I asked the question: "Where is the announcement in your bank that the cards of other banks are not serviced?" Maybe I just didn't see him?! To which the answer was received: "We do not have such an announcement." I asked to call the administration, but it was not in place. The girl called somewhere and didn't find anyone at all (it's in the bank! 10 a.m.!) Then I told them to prepare a book of comments for me, and unfortunately the same administration has it, which is not in place. The administrator did not ask me to go to the cashier using my previous ticket, I took a new one. After standing in the next queue to pay for services, the administrator begins to show me that, nevertheless, there is an announcement at the cash desks (!) that they do not work with cards from other banks. Going into the first vacant cash register, somewhere at the level of the abdomen, away from the payment window, in small print, she shows me some kind of list of something there... Attention! Upon entering the cashier of any bank, the client must immediately read all the information on the stands (in small print in particular), and then decide whether it is possible for him to make a payment or not. Imagine that these are elderly or disabled people! When we left the cash register, I no longer asked for the book of "good deeds", I just demanded. Imagine that! She was immediately found! But the administration of the bank has not been found! She's lost! Or maybe it doesn't exist?!
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Level 10 Local Expert
June 12, 2023
The work with clients is not built at all. There are some queues in the evening, the specialists are not competent. I am very disappointed in this bank. I don't even understand how it can be the leading bank of Russia. The village hall of the sample of 1989 (although I do not remember this time)))
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Level 13 Local Expert
August 23, 2023
The queue was large, practically did not move. The employees were smoking outside. I waited 15 minutes, I didn't wait, only one person passed. There was only one employee at the cash register. Three of them were outside
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Level 4 Local Expert
February 28, 2024
Very polite staff, everything was done at the highest level
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Level 7 Local Expert
July 10, 2023
Is the commission 30p just to change a Belarusian bill? Are people adequate at all? Although the question is rhetorical. And if you need to change 30p, will the bank just take the money? Don't set foot here anymore! The shame is complete VTB
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Level 9 Local Expert
May 23, 2023
Excellent service right at the entrance, the girls explained for 15 minutes how to use the package of services and cards, left on a positive note and made a decision in favor of the bank.
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Level 12 Local Expert
June 17, 2022
It is simply UNREALISTIC to get advice on messengers and other communication channels. In the chat, Viber is thrown at each other and there is no answer to the question, just contact the department .... By phone 3091515 it also makes no sense to call since there is no help and the answer is contact the department. When calling the Grodno branch on the 5th (fifth) !!!!!! day (Monday to Friday) it was not possible to get through to a specialist at 715516. The number 750746 is not relevant at all. Hoping for luck, I called 716922 (number 716931 is not relevant) where it was sent... to contact 3091515 or 715516. The circle has closed. Moreover, the woman on the other end of the line, at the end of our conversation, behaved in a manner incomprehensible to me (neighed like a horse). But the most interesting thing is that the question is trivial, which is that do I need to pre-order the amount of cash to withdraw from the virtual card of VTB Bank Belarus? From all these points, the top officials of the bank, the overall impression of the bank as a whole is being adjusted. It is a pity that the bank (bank employees) do not value the client's time and exalt themselves above all, while they do not realize that having lost one, the second client with a large wallet, he (and) may be out of work.
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Level 11 Local Expert
May 8, 2023
The service is above average, but only from consultants. I've been at the checkout for ages, and I haven't been able to complete all the actions that I needed. I recommend other banks.
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Level 9 Local Expert
August 15, 2023
Turtles are working at the checkout. I stood in line for twenty minutes, even though there was one person in front of me. But some VIP clients were passed in front of me out of turn
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Level 3 Local Expert
July 25, 2023
What kind of service is this?I haven't been able to get through for two days.I ordered a callback, silence.I will never contact this bank again!One negative.
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Level 10 Local Expert
November 21, 2022
A good attitude towards customers is a short recovery time, the staff is polite and intelligent, there is an ATM and an information kiosk, but money cannot be transferred from card to card in it, and Internet banking is better than an ATM
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Level 18 Local Expert
August 24, 2023
On 08/24/2023, there is one cash register for currency exchange. There are at least 5 people in the queue, the waiting time is from 25 minutes. A big minus for you!
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Level 11 Local Expert
February 24, 2023
Nice staff. They explain everything that interests you. They help in the correct preparation of documents. Well done
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Level 20 Local Expert
April 19, 2022
Amazingly fast service, specialists do not work so fast in Moscow. Although Minsk residents can be called specialists, not Muscovites☹️ In Minsk, you need to pay with a Mir card, if you change money in banks, it is very expensive☝🏻
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Level 5 Local Expert
October 26, 2021
Good afternoon! I would like to tell you about this miracle Vtb bank and how this bank skillfully deceives people. The Turtle card was issued in this bank. Payments were always paid without questions for more than one month and a year. But there was a difficulty in paying in the form of job loss. We applied to the bank in early October with an application for a temporary postponement of payments. The application was reviewed and given a delay of 3 months. But they said that the deferral on payments will start from next month, that is, from November. And in October, you will need to pay the payment and at the same time the card line will not be closed. And after payment in October, it will still be possible to use this renewable line. And since November, of course not. Since the card will not be replenished due to deferred payments. But as soon as we paid the current payment in October, the next day the line was closed and it was no longer possible to use it. But at the same time, there was still a whole week before November and the start date of the deferred payment agreement. The conclusion is that the bank simply cheated. They said one thing and did another. Therefore, people need to think more than once before applying to such a bank. This is how people are deceived in the Vtb Bank branch on 119 Derzhinsky Ave. and the bank branch on ave. Independence, 168 /2. I think that other departments also do the same to people. Since allegedly the decision, as they say in the bank branch, is made by the main office. And in the branch of this bank, specialists cannot even accurately inform people about any issue that arises.
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Level 9 Local Expert
April 23, 2023
They were treated as a legal entity. A pleasant, competent consultant. All issues have been resolved.
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Level 8 Local Expert
March 10, 2022
It's just a scam yesterday I made a monthly payment and the SMS about the receipt of money did not come, I tried to contact the bank's specialists today, you wait for a call for 30- 20 minutes to connect with a specialist and as soon as the time comes, the call is reset. In five attempts, they never answered the call and then they will say the money has not been received and you have overdue payment. Therefore, it's a pity to put 1 star, it's just lakhotronschiki and not a bank. They only charge money from the phone for a call and do nothing else.
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Level 14 Local Expert
July 25, 2024
A good bank
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