Belaruski Narodny Bank
78 reviews
July 16
I have been working with BNB for more than two years now and I am quite satisfied, everything is clear and professional. According to the tariffs, many services are more profitable than in other banks.
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July 19
I am writing a review for the second time. Apparently they are being deleted…
There is always one cash register. During rush hour, at lunch, and in the evening, when people want to have surgery on their lunch break or after work. I appeal to the management of the department, could you adjust the breaks at the ticket offices? So many negative reviews, and you still have no action!
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February 22
The service is of disgusting quality, the criteria for selecting the currency that the bank accepts are terrible, although all the currency was officially purchased from banks and did not cause quality. I had to spend time and use the services of another bank, which had no problems.
A separate impression of the speed of service: six people waited in line for currency exchange operations for 45 minutes.
To summarize what has been said: this is not one ball, but a minus one, if you value your time, nerves, money - you should not visit this bank
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3
August 13
I was in this department only once, not in my area. It's quite normal, there's a queue, but it's going fast.
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1
August 9
The service organization is terrible, the queues are huge. To withdraw money from an account using a QR code, you need to spend 2 HOURS in a queue!!!!!
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February 9, 2023
A terrible bank branch. One of the advantages of the bank is the exchange rate at the level. All the rest of the cons, I hope specifically for the department. According to the facts. If you want to make the simplest exchange operation, you will have to wait in line for at least an hour, from the same waiting, late and annoyed people. Some can't stand it and leave, some start climbing out of line with fights - employees condone this and serve such customers. At the same time, 1 cash register can afford to quietly close for lunch- well, the time is the same, I don't care about the queue, apparently it's just on a regular basis and employees are used to it and it's commonplace. When trying to leave a review in the feedback book, employees start arguing and being rude (time has passed, but there is still no response - even a standard unsubscribe). 5 free managers are sitting and looking at this mess. And they say that the authorities are aware and cannot do anything. When it comes to the cashier's turn, he begins to find fault with one bill, refuses to change it and cannot answer the simplest question, going into conflict and wasting time without offering exits (for information, mtbank accepted the bill without problems)
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10
October 27, 2023
Everything is ok with the services, but the execution time of these services is just a nightmare! There are only 2 ticket offices in such a pass-through place... Although this is a bnb-bank disease in general - even if you go to the head office, even in titan - calculate at best for 40 minutes and ad infinitum
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August 26
In general, it's good, but if there is 1 more window, it will be super!
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May 19, 2023
There are only two ticket offices, one of which is closed periodically. A lot of people are waiting in line at the checkout while economists are sitting and bored. So today at 3 p.m. on Friday, I sat for 40 minutes to carry out a basic cash operation. And this is not the first time this has happened on a weekday afternoon. It's scary to imagine what happens during rush hour. It is necessary to change the leadership of this department, which is unable to organize the work of its unit
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4
February 15, 2023
I'm sitting in the queue of this bank right now. Nerves are on edge. 3 administrators are sitting in windows and climbing into phones, doing nothing, the queue is huge, 2 cash desks are working super slowly, there are about 15 people in front of me, it's at least an hour, judging by the situation. I'm in a hurry, I'm very angry.
Also, right in front of my eyes, a girl turned to one of the administrators for a simple question, how best to pay for something, she could not give an answer and called another. The head of the bank, is this how it should be? My first and last time here
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9
March 2, 2023
I have nothing against the bank, but queues are something. I thought this was a one-time promotion some time ago, but today I became convinced that this is the norm.
Almost two hours in line. In the 21st century, Carl!
There is a cash terminal, but it is only for legal entities and I did not see a single person near it.
Today I discovered a new entertainment.
You can register at the cashier through the application, but as in a polyclinic. No sooner than a day later.
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9
August 20
Convenient schedule, I have time to run in after work.
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August 30, 2022
This is the first time I am writing a review! The most terrible bank!!!The ticket was taken at 18.06, it feels like they are only creating a kind of work!!! At 6.45 pm, a bank employee said that the bank closes in 15 minutes, the queue is long, the terminal continued to give people coupons, people were standing and wasting their time! I had an important payment that I couldn't pay as a result, a waste of time! I was more outraged that a bank employee told me that I had to calculate MY time, like I would make it or not!!! So, dear employees of the bank at 104 Dzerzhinsky Street, YOU count your time to serve customers. Then turn off the terminal in advance so that people do not take coupons and do not waste their time in the queue!!!
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10
May 9
The slowest bank in Belarus! If you want to waste a lot of time for nothing, go to this bank
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1
February 4, 2023
In short: managers are sitting and doing nothing, at the same time there is a queue at two cash desks for at least an hour, and so on constantly. Question: how many higher educations does the head of the department need to get in order to open more cash desks instead of managers? Without an answer, I think.... One point for a really good course.
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6
November 8, 2022
terrible service organization. this has been observed for several months and in more than one bank branch. there are always some questions about the possibility of conducting a transaction, although I have been doing the same operation for six months at the checkout.
even with a moderate number of people, you have to wait at least an hour. I will make a choice in favor of another banking institution
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6
June 14
Chudovshchino is slowly served at the ticket office, one cash register is constantly closed. I spent 1 hour and 20 minutes in a queue of 10 people. The most respectable bank and branch in Minsk
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1
December 12, 2022
I can't judge the processing speed of all transactions, but everything that concerns cash transactions goes very fast, I haven't seen queues of more than 5-8 people. The disadvantage is the frequent lack of currency at the ATM.
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4
January 6, 2023
It's been awfully long! The ticket offices work one at a time and very slowly, the queues are constantly huge! The staff is absolutely not competent, they cannot give answers to simple questions! I do not recommend this branch
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4
August 4, 2022
I didn't find it right away. But the entrance is convenient, the room is sufficient, the service is fast. Polite and qualified staff.
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2
July 22
It was necessary to transfer money abroad, and this bank offered the most favorable conditions.
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September 5, 2022
Very very slowly.
Customers take coupons and leave without waiting. There are a lot of "dead souls", there were 40 people in front of me. The waiting system has been running for a very long time.
In total, I got to the checkout in 1 hour and 8 minutes…
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3
November 26, 2021
A disgusting approach in the work of the branch: the only cash register works, to which clients from the bank's specialists are sent primarily to individuals and legal entities, and the whole queue at the cash desk just sits for half an hour and waits until the next break of the cash register, when it stops servicing, and new people who take a service ticket from a specialist go straight without queuing to the cashier.
Please adjust the number of your cashier employees and change the approach to priority service for individuals being redirected from specialists.
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10
December 2, 2022
A terrible bank, the first time I see this, there is only one cash register, at least it could still be done
People have been sitting for 2 hours and waiting
All workers are slow, I assure you, this is a terrible bank that I have visited
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2
October 24, 2021
Do not contact everything in a poor way, for example, to transfer funds from your card of this bank, you will have to enter your own card number, expiration date and Siwi code for the first time I see this when the card is linked and you still need to enter everything manually, besides to see your number you need to log in to your card since the card is virtual, rewrite everything to a piece of paper and then go in and make a payment is provided for the antediluvian copy function, but it does not work in the iPhone
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10
August 23, 2021
I am writing a bad review for the first time. A terrible separation. I came an hour before closing, a huge queue, stuffy, only one (!) window for individuals works. Despite the fact that there were at least 8 people in the queue before me. At exactly 19:00 they said that they were stopping work, and everyone like me could go through the forest, it turns out? Thanks to this department for your time, don't set foot here anymore. Either increase the number of operators, or warn them at least an hour in advance that a person may not receive service. This is an incredibly unpleasant and insulting situation.
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9
September 24, 2022
Excellent bank branch. I took a ticket to earlyone at 11:30 and was called at about the same time. Employee Alina helped in opening an account and issuing cards. Thank her very much.
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2
October 28, 2022
Unfortunately, there will be no good reviews here! The organization of the department's work is simply terrible! Avoid this place, if possible, do not waste your time!
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6
April 26, 2022
The level of service is to put down the amount and put a seal. We are not set up to resolve issues. There is a question, figure it out for yourself and only then go to this department. No one will explain or help you. Losing customers
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4
4
September 24, 2021
There is a maximum of banking services in a small area. The staff is friendly. Although sometimes interns are trained directly on clients and this is a little longer than the usual service time. And it looks "undignified" for the bank… You immediately think about the competence of employees and how to trust them😊
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2
4
May 5, 2023
Terrible queues at the cash desks that are not working. Finally, change your work schedule. One thing is on the map, another in life.
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1
August 2, 2021
There is only one for the entire department !the employee serves individuals, i.e. if a person enters into some kind of contract, then the average time is 20-30 minutes. And the rest of the employees are just sitting. Maybe it's worth dividing the responsibilities based on the needs of the customers? There is no desire to come to this bank, because with 100% probability you will have to spend more than one hour of time
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5
1
April 11
Rude staff. There are only 2 cash desks for customer service. Very slow service.
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1
August 26, 2021
The service is excellent. Out of 5 working windows , two girls somehow serve , then she stopped serving , as a result , one window out of 5 worked !!! Someone is talking on the phone , someone is sitting whispering and giggling, getting up and going to smoke as anyone wants. How can you work like this?!? There are no consultants . It's terrible! Disgusting!
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7
October 8, 2020
The most disgusting bank with the most terrible service! Due to technical nuances, my card was blocked without my knowledge, then they called and offered to replace it with a new one with home delivery. I agreed, but I didn't get the card. I contacted the bank branch to clarify the situation, I was again offered to make a card within three days. It was September 24th. A week later, without waiting for an SMS about the card's readiness, I called the service. The answer was "we don't know what's the matter, but you're waiting." Today, on October 8, I was told that my card was not even sent for production!!
Plus, you can withdraw money without an impressive commission only at their ATMs, of which there are a couple of pieces and only in Minsk.
I DON'T ADVISE ANYONE.
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10
January 6, 2023
Very competent staff.
Everything was done quickly and all questions were answered
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1
July 1, 2020
We recently switched to BNB-Bank service. There were always nuances where they were serviced before - international payments were expensive, and then there were also constant commissions from third banks. We even had a fight with our manager – what's the use? As a result, we decided to look for an alternative. And then the manager Pavel came to us and it turned out that you can pay less for transfers to Germany. I didn't want to change the bank, and Pavel suggested considering an individual tariff for us - in the end, we decided to try and got 20 euros without additional fees. It turned out that the bank can make an individual route and third banks do not charge a commission at all. They also opened an account for us without paying for the package. Now he is trying to persuade me to a new salary project – it turned out that here you can also transfer wages without commission. In general, you should not be afraid to change – especially if you are appreciated as a client and they meet you halfway!
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1
6
May 25, 2022
Everything is not as simple and good as it initially seems, plus you also have to stand in line.
There is no way to view Money Back in your personal account
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2
1
May 15, 2023
That's how everyone does it slowly! It's a horror, they're devouring time!
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1
September 22, 2020
Hello!
Please have an introductory conversation, "how to communicate with customers correctly" with Nadezhda Yanushkevich (cashier)! The bank is located at: ave. Dzerzhinsky, 104, building 2.
I'll start with the fact that I was in your bank for the first time! I had to pay income tax and the Federal Tax Service as a legal entity. I went to the electronic queue machine and clicked "Legal entities"- "Payments". I repeat, since the first time, I did not know that I had to click on "cash register operations" right away. I had a coupon I115, in front of me was a P116, which was already serviced at the ticket office No. 1. Ticket office No. 2 was on the phone. Ticket office No. 1 has been vacated. Two cash desks are empty, I'm standing alone and I don't understand why they don't call me. I decided to approach a specialist at the table and ask if such a room is being serviced now, since some banks serve legal entities until 16.00. I was at 17.35. After that, the specialist dialed the cashier, as I understand it, and asked - "is there such a number, why don't you call, you need to call." And then my number finally appears, I come up and here, instead of saying at least hello, they tell me "WHAT ARE YOU COMPLAINING ABOUT" and then for another 2 minutes they express a monologue on how to use the electronic queue machine correctly!!!
Now I complained!!!
I never wrote bad reviews, but this case Just pissed me off!!!
22/09/2020
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8
2
July 28, 2022
Good bank, fast service, pleasant staff. (But there are not enough workers)
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1
4
January 12, 2023
Competent staff, good course, user-friendly application, everything is fine
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November 8, 2022
Terrible service. I do not recommend using the services of this bank or getting a card for myself to anyone.
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3
August 16, 2022
It takes an hour to make a regular replenishment of a virtual card. There is only one cash register
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2
August 20, 2021
You can stand in line for a single specialist for hours and never wait for anything. Such a disregard for customers still needs to be looked for.
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7
June 25, 2022
I've been there twice. But I didn't put any money on the card. Queues of 40+ people. Waiting from 1.5 hours…
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2
1
February 24, 2023
Terrible queues. I will never come to this department again.
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1
September 1, 2021
There are a lot of employees, two customers, and the waiting time is 20+ minutes. Comparing with 4 other banks, I can say that this is the first such "high-speed" one.
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5
May 13, 2022
The staff were polite, but I couldn't find the ticket counter right away.
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2
1
September 26, 2022
There are eternal queues at the checkout, 1 window is open, specialists work very slowly. In general, it is a problem to replenish the account, the bank does not have the infrastructure.
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1