ExpressBus
74 reviews
November 16, 2024
Once you got to the feedback page of this company, then you got there))
Basic:
1. These are not regular flights, i.e. you will be queuing with regular cars, and not as a regular bus. There is no priority. Only if the driver somehow fits in, then it will probably pass as a regular bus. The ticket states that this is a transfer. And the ticket does not specify the place, type of transport and place of departure.
2. If you paid for a ticket for a month of travel and wished to hand it over immediately, then you lose 25%. And this is if there is more than 3 days left before the trip. Less than 3 days, 40% loss.
After reading the latest reviews, you can conclude that the carrier has problems with the place of departure and there is a high probability that the flight may be canceled.
I will not advertise other aggregators of transportation services here, but there are no penalties for refusing a trip.
The only bright place is communication with the call center, a correct conversation without unnecessary emotions.
See original · Русский
July 12, 2024
It's just disgusting. Flight on July 11, 2024 from Vilnius to Minsk. There are no phones in the e-ticket at ALL. And the place of arrival is indicated by a friendly one near the Dorors store. We arrived to meet them in advance, although there was no hope that they would arrive earlier than the specified time. After roasting in the sun for half an hour and sensing something was wrong, we decided to call. It turned out that they had been arriving at the bus station nearby since some July. We ran there, but there were no signs of the bus near the indicated platform by the dispatcher, as well as our passenger, who was out of touch (the German SIM card did not work). After another call with the dispatcher, she reports that she cannot reach the driver, but an hour ago he was somewhere in the territory of the Republic of Belarus. As a result, a tearful teenage passenger without communication found kind people who gave us a call from their Russian number to inform us that we had been waiting for an hour with huge luggage on platform 15 of the bus station, since the driver arrived on time, lingering only for 15 minutes (this is the only positive moment for the entire trip for the passenger that the driver was friendly and agreed quickly at the border). But as the dispatcher does not know at all that the driver has already arrived and takes us to platform 11 instead of 15 (and the bus station is not so small and there is just a mountain of buses and minibuses, and it is just very crowded). In short, there are so many nerves for a newly arrived teenager who has not been to his homeland for two years simply because of the lack of organization of the company and disregard for his customers. I will never recommend this company
See original · Русский
July 19, 2023
I have used the services of this company 3 times. The first 2 times were excellent. I recommended it to all my friends. The drivers are nimble. Everything is clear, fast, understandable. BUT I was on the flight 30.06.23 at 15.00 to Minsk. It was something not adequate. For some reason, the driver went through a distant customs office, which automatically extended the road by an hour. But that's not the worst part. And by the decision of the driver, we were standing in a common queue with cars!!!! How's that?? Why and why? It was the first time. The bus is parked with cars. As a result, + 3 more hours. If such a driver had taken me to the airport in Vilnius, then I would definitely have been late. Now I'm wondering if it's worth contacting this company. If he gets caught again?...... This is some kind of misunderstanding, not the driver
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3
January 29, 2024
Good afternoon! On 01/28/2024, a minibus Mins-Vilnius (airport), MERCEDES-BENZ AT 0011-7 was ordered, arriving at the specified address; Minsk, 22 Vokzalnaya Str. the minibus did not arrive. After calling the driver at the number indicated on the ticket, she asked why there was still no minibus? I was told that the boarding address had changed. When I asked why no one reported anything? I just replied, an SMS was sent to you. There was no text message. I asked if you were confused by the fact that you don't have enough passengers and what should I do now, he replied buy a new ticket, no one will follow you. It's just terrible, I don't recommend this company at all. When buying a ticket, there is one departure address, and in fact another, while no one reports anything. As a result, the money was gone and I had to book a new ticket, it's good that the departure time of the plane was with a margin, otherwise I would have been late for the plane. The horror of such transportation. This company is not even worth one star.
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2
January 23, 2024
I often travel from Vilnius to Minsk and this time everything went well!
The car is clean, the drivers are polite, they drove as carefully as possible, and they also raise the mood with their jokes, which is very important on a long road.
I put 5 out of 5, thanks for the comfort on the road!
See original · Русский
2
February 7, 2024
I used the services 2 times.
I was very unhappy.
For the first time I went from Minsk to Vilnius. The driver did not immediately turn on the air conditioner (it was about 32 degrees outside), moreover! Before departure, when all the passengers were in the vehicle, he went out for 10-15 minutes, closing all the doors and windows. In such a stuffy room, I felt sick due to lack of air.
All the passengers were outraged. During the trip, the air conditioner worked very poorly and there was nothing to breathe.
It was very difficult in the vehicle, the very rear seats not only lacked cold air, but there was practically no oxygen at all. I was very unhappy with the trip and in any case I will tell everyone about your company.
See original · Русский
2
September 21, 2024
If possible, avoid this company. We have booked seats for Vilnius. We arrived at the specified place, as indicated on the ticket, opposite the door (the description has already alerted, since there is such a store on both sides of the station). We are standing at the 6th train station, with our luggage, with purchased plane tickets from Vilnius. Our bus is not there, the driver is not answering the phone! And the dispatcher, you see, ended his working day at 21. Although there are flights for 22-30 and 23-30. How you can leave customers without at least some support and the opportunity to clarify at least some information is not clear. Everyone was worried, nervous. We were about to leave, as the bus was delayed for 20 minutes. Fortunately, there was a traffic jam at the exit from the friendly. And while we were standing in it, we noticed our bus coming in. There is no explanation or apology from the driver. Terrible attitude towards customers! Take care of your nerves and have a good attitude towards people and companies. Fortunately, not all companies like this one!
See original · Русский
December 17, 2023
Vilnius Airport- Minsk, December 17, 2023. Yes, the driver has the necessary professional skills and is able to communicate with passengers. But to the information on the Expressbus carrier's website, it should be indicated that the carrier's minibus does not have any privileges of public transport when passing the border - all buses pass, cars pass - and this minibus stands far to the side and waits for some kind of signal. Probably from the sky. That is, if you risk driving it, be prepared for a lot of questions in your head like: why did three buses, 20 cars, trucks pass... and you stand there and nervously (don't) smoke. I make a note for myself: no private carriers - a large passenger one is better. No one will give you a guarantee, but with Express Buses they are several times lower
See original · Русский
November 23, 2023
We were traveling from Vilnius to Minsk on 19.11.2023 on a flight across Lithuania for 15 hours. The minibus is full - 21 people were put in the car. One passenger was sitting on a reclining seat, which completely blocked the exit. The car is uncomfortable, the distance between the seats is so small that it is impossible to recline the backrest even by a couple of cm, since the legs of the neighbor do not give, there was always a heavy smell of fuel in the cabin. There are also questions with the trunk, since some of the luggage was asked to be taken to the salon, and this is completely inconvenient, since it is possible to place them only under the seat, and there the stove works so hard that if there are products in the bags, they can deteriorate. And the most important problem is that when you travel with this carrier, the bus or minibus has the status of "Registered", which means that in the territory of the Republic of Belarus it must pass all regular buses that arrive at least once an hour, or even more often, the driver cannot solve the problem. Passengers went to the head of the border guards shift several times themselves, to which the chief said that we would not help you in any way, negotiate with regular buses so that they would let you through. The passengers from our minibus tried to negotiate with the regular ones, the drivers said they would let them through, but when they were allowed to go, the buses passed and, of course, did not let them through. After another scandal, we were allowed to pass after 7 hours at the border (namely the Republic of Belarus). The inspection of our bus took no more than an hour .The company cannot be reached by any phone numbers listed on the website (they say that the working day is over), or by the phone that was specified directly in the minibus (the phones are different). The conclusion that the shift supervisor told us that it was necessary to travel by scheduled, since it was possible to stand for a day by registered, said this seriously, he did not want to make concessions, he said that he could not help us, since the priority was with scheduled.
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1
December 29, 2023
I am traveling with this company on the Minsk-Vilnius route. I happened to ride in the back row, where there are 4 seats, on which it is impossible for adults to sit in any way. And it's not even about comfort and the opportunity to sleep on the road, there's just the inability to straighten your shoulders and lean on the back of your seat. I have to sit sideways. Transporting people over long distances (taking into account the time spent in line at the border) with such transport is some kind of mockery!
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1
November 3, 2023
Very convenient booking, excellent prices. I can't say anything bad about the drivers. We haven't seen them. We booked tickets for the return trip from Warsaw Modlin Minsk airport in advance. We had a rest in Spain. An SMS comes, sorry, here's your money for tickets. We cannot perform the specified flight. It reads between the lines. As you want, so get there. We don't care about that. This is if without a mat. Thank you for the excellent service.
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September 18, 2023
Disgusting behavior of the driver. Rudeness from the first minute of the trip. After a 15-minute delay in leaving Druzhnaya, when all the passengers are in place, and the driver is just standing on the street, and the phrase "Let's go already", the driver just got mad and said "I'll arrange for you to cross the border. You'll remember me later," Which I did very diligently and demonstratively. He stood in line at the border for cars and said: "Who needs to go faster - go to the border guards yourself and clarify all questions."That's how we went, we ourselves clarified which lane to take, whether it was possible to drive through, and so on. And he sat and took offense at the whole wide world and he was in a bad mood. As a result, most of the passengers just got out after passing the belor.borders and moved to other carriers. I have a question for the management: is it necessary to take into account the mood of the driver when buying tickets for your flights? Or can you only sell tickets and collect money, but you are not responsible for the adequacy of your drivers? disgusting! I won't go myself anymore and I don't advise others.
See original · Русский
3
October 10, 2023
I was traveling Minsk-Vilnius on October 9, 2023.
Over the years, the service has become periodically terrible. Confused the place of departure. The driver behaved rudely. The dispatcher hid the name of the driver and the contacts of the head of the company. The car is old, not everything is functioning.
This is the attitude, despite the fact that we are regular customers, the family has been using their services for several years. For the sake of objectivity, it's worth noting that I'm not sure that their competitors are any better.
I reported everything to the company, but for sure nothing will be to blame, as well as improvements. If you have not understood for many years what the service should be in Europe.
See original · Русский
2
January 16, 2024
I used express bus services twice to travel to Vilnius and back. Twice the departure time was changed without explanation. For the second time, the boarding place in Vilnius was also changed three hours before departure and additionally the departure time.
Thank you, keep this service for yourself. I don't want to pay money for this.
See original · Русский
1
1
July 3, 2023
Disgusting company: there is no service, drivers are recruited without any requirements.
In the last month (there were 4 border crossings with the company) faced with a number of problems:
1) Drivers violate the rules for the import of alcohol, do not know the norm. The driver tried to smuggle several liters of alcohol. We faced the fact that the entire bus was deployed at the Belarusian border and we had to return to neutral territory and queue again to pass the Belarusian border.
2) Drivers do not try to speed up the process of crossing the border, do not choose more successful checkpoints, do not monitor the congestion of points.
3) Drivers are late, deviate from the schedule and at the same time neither the dispatcher nor the driver report the delay.
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1
August 30, 2023
The service is disgusting! We were traveling from Minsk to Vilnius at the end of August with the driver Eduard. The minibus is small, all seats are sold out. The suitcases didn't fit into the trunk and were standing in the aisle. The seats were broken, my seat was not delayed, and the front seat was broken and I had to hold a heavy man on my lap all the way. The air conditioner did not work, and the passenger's head was blown out of the hatch, they had to close it and drive in the heat, outside + 30. I do not recommend it.
See original · Русский
1
February 6, 2023
I used the services of this carrier. I liked everything, the bus is clean and comfortable. The driver was polite, helped to load things. It is convenient that you can pay with a card.We were satisfied with the trip.
See original · Русский
1
January 23, 2024
I used the company's services in order to get to the airport in Vilnius. The trip left only positive impressions. Everything was completed on time and without any problems.
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2
February 11, 2023
Yesterday, on 10.02, I booked the Vilnius Minsk bus for 21.40. Payment by card did not pass, but immediately a message came to Viber from the dispatcher, saying we see the reservation, but you can pay in cash to the driver 70 rubles or 30 euros. It's an interesting course, but okay. In the note to the reservation, I really asked you to stay and wait for me for 5-10 minutes, since I was traveling by train from Kaunas. In correspondence with the dispatcher, I repeated the request twice. I wrote to the driver on Viber, called him - without an answer. Naturally, there was no minibus when I ran to the Panorama Hotel at 21.50 (departure at 21.40)Zero response to requests, zero response to messages. In the morning, a message arrives from the dispatcher, the working day is from 9.00 to 21.00. And??? So they could have answered right away that they couldn't wait. Why give the driver's number if he doesn't answer. I want to attach screenshots of the correspondence. And by the way, I recommend using regular buses Minsktrans, Toks, Ecolines, minibuses do not have any privileges, they stand in a common queue with cars and the passage of the border is delayed indefinitely
See original · Русский
2
December 24, 2023
I constantly use the transfer through this company and I must say that the drivers are great, they help with luggage (especially for ladies) and organizationally for all passengers.
See original · Русский
February 14, 2024
On 30.01.24, I ordered a seat on the Vilnius - Minsk bus. 2 weeks later, 4 days before departure, a notification arrives that the flight has been canceled.. That's the first experience. So, I don't recommend it - they are unreliable..
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1
February 12, 2024
Excellent service and professional staff! And Sergey and Maxim are Professionals with a capital letter!
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2
February 15, 2023
I bought transfers to Warsaw airport and back, both transfers were canceled. The cancellation of one of them was reported in just 3 days and we had to quickly look for a new one. As a result, it turned out to buy the last place for a transfer from another company and the trip to the airport turned out to be fun, all night in the back row of the bus with strangers propping each other up. All this could have been avoided if I had immediately contacted another company. And then the company can say something like "but you got your money back," but it's not about them at all: 1. People have plans, purchased flight tickets and BOTH transfers are canceled. 2. You charge people for services that you cannot provide. I am very sorry that I contacted this office
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3
January 23, 2024
I liked everything very much. The staff is friendly and friendly. I will contact you here again.
See original · Русский
2
February 20, 2023
In general, OK, I drove to Vilnius in the morning, the minibus is full, like a herring in a jar.
We arrived with a delay of only an hour, given the situation at the border, quite on time.
-2 star just for the fact that I was squeezed in the last seat between 3 dense men , they had nowhere to go like me , and even the seat in front of us was constantly being laid out and the lady was practically lying on my lap!
See original · Русский
1
November 14, 2022
The worst transfer we've ever taken. I have never encountered such an irresponsible attitude from a driver.
VOLKSWAGEN CRAFTER AH3051-7.
The driver is +37067813257.
And so in order: we went by minibus Minsk-Vilnius-Minsk. A message was sent in two directions the day before departure about the replacement of transport. So you won't get any comfortable Mercedes.
On the way back, we arrived at the minibus first, loaded up and there were still 15 minutes left before departure. We asked the driver if we could go to the McDonald's to use the toilet, to which he gave the go-ahead. And then the most interesting thing began. We return 5 minutes later - there is no minibus. Check-out 14:15, 14:05 we are standing alone and do not understand what is happening. At 14:09, I already call the driver, but the phone is unavailable. (it's good that I have a Lithuanian SIM card, and many people get on the transfer without communication). I call the office in Minsk, they can't contact the driver there either. Not to mention the fact that the driver did not call us before leaving. Our things left without us. We call a taxi and go to the next stop of the minibus-the airport. We drive behind the barrier and see how the minibus leaves. The dispatcher has been in touch with me all this time. A taxi is chasing a minibus around the city, the dispatcher says that the driver is in the parking lot at the airport. Meanwhile, we catch up and I hear the dispatcher asking the minibus to stop. And you know what? The driver is laughing in our face! No apologies, no explanations - he laughs sincerely.
Let me remind you that we are not late!
The places that we occupied with the bag were of course occupied by other people, but it was no longer so important. The passengers said that the driver said "there are no two? Well, okay, let's go." HOW???
How can such a person transport people? Responsibility 0! When we were driving in that direction, we were constantly being counted and were afraid to forget, there was never any roll call.
Only negative impressions from the trip, and certainly we will never go with this company again.
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1
July 10, 2022
I went to Vilnius with my mother recently. It was nice that we quickly found seats (we asked for two nearby), a very pleasant operator answered all my 394782 questions) There was a slight concern about how they would take me, after all, the first time we went by bus abroad, but the driver got caught 10/10, just thank him so much, it was the smoothest driving in my life))
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December 27, 2023
I do not recommend it. The schedule on the website does not match. Immediately after booking, you receive a message about a change in the departure time. After that, no one answers my questions.
See original · Русский
1
July 31, 2022
Mislead the bus in the name, as there is a small minibus. The vehicle was packed, with an absolutely non-standard landing, which the driver did not touch at all, although he was obliged to, especially in the event of a conflict situation. There was a family with a child, who took seats in the front row, while four adults were like sprats in a jar on the last one. If a family with a child sat in the last seats, everyone would sit quietly, since the child takes up very little space. Because of the tyranny of one family, four people felt terrible discomfort. The driver also turned off the air conditioner and it was unbearable in the cabin. In addition, he can be said that he tried in every possible way to drive faster, negotiated at the border, was polite, but still had to transfer to a regular bus to get there faster right at the border. There was no smell of any 5 p.m. arrivals, as stated. It was possible to stand there until dark.
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1
January 23, 2024
I was very satisfied with the service! Comfortable and hassle-free! I recommend it!!!
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2
November 15, 2022
A good transport company . Friendly and responsive drivers who know their business! The trip was good and comfortable. Thank you very much! I will contact you again.
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August 27, 2023
Thank you so much for the transfer! Everything is organized wonderfully!
Thanks especially to the driver Dmitry!
See original · Русский
September 6, 2022
13.08 flight at 12.00 departure from Minsk. The bus broke down halfway before reaching the Minsk-Vilnius border. The driver was stalling for an hour, although he could immediately call an additional bus. Which was not done. 48 people were left in the middle of the field, without communication, without the opportunity to get to the border! No online chat has responded to all requests to send a new bus! I had to catch a passing vehicle and get there by myself. It's terrible! I missed the plane, and of course the rest of the transport. How much money was lost.... I do not recommend this company to anyone! I will file complaints with the company and demand a refund!
08/20/2022 According to the claim filed in connection with the current situation, the company's employees reimbursed the damage in full.
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3
July 22, 2023
IT'S A DISGUSTING BUS.
It is more comfortable to go to Vilnius by bike, because due to the barely working air conditioner, the chance of getting heat stroke is the same there and there. Only there will be more legroom on the bike.
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2
September 20, 2022
On August 10, I bought tickets for myself and my wife Minsk-Vilnius-Minsk for September 30 and October 9. On September 19, Lithuania prohibits entry with a Russian passport under the tourist Schengen. On September 19, I am writing to your telegram chat about the refund of the ticket price, to which the operator offers to withhold 25% of the ticket to Vilnius and 5% of the ticket to Minsk, they refuse to refund the full cost. It seems like a small thing, but it's unpleasant. Your transportation agreement on the website allows you to return the full cost for a good reason.
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2
March 8, 2023
Hello! I bought a ticket for the Vilnius-Minsk route, the ticket was sent by e-mail, the minibus number was indicated, the driver's phone number in triplicate, as a result, the minibus did not arrive, none of the rooms are out of the access zone!!!! This is the first time I've encountered this!!!
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November 7, 2023
I will NEVER use the services of this carrier again! Disgusting attitude towards passengers. When trying to settle the issue, they cheat and deceive.
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1
November 16, 2022
A disgusting office that takes advantage of the situation with borders and just cuts the loot. Not waiting for a passenger at the airport for 20 minutes at night is a common thing due to flight delays and the opportunity to leave.(the driver is a stupid boor. I was warned and promised to wait!) Buses are inconvenient, there is never a Wi-Fi connection. Negative reviews are blocked on your site.
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September 19, 2023
Minsk-Vilnius went there and back. The driver is good. Attentive. Everything went fine. I don't know the driver's name, but he was balding.
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July 23, 2023
Flights are cancelled and rescheduled. I tried to go to or from the airport in Moscow several times. It only happened once. And then, with an inconvenient transfer for me.
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December 15, 2022
Everything was 5 points from Minsk to Vilnius, but there were questions back. In the letter, the wrong landing place was sent to the post office near Mr. Panorama. According to the driver, they have been taking away from the Panorama for a long time, and not against it... You can go to dutifry at the border, even if you are lucky enough to mark a taxi.
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August 6, 2023
A good deal. But it is difficult to be (they are in the parking lot) but the best idea for traveling. I am very happy.
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January 11, 2023
A very polite team. The car park is at the highest level. I constantly drive cars of this company and always with comfort!
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August 15, 2022
I do not recommend cooperating with this office! We were supposed to leave Minsk for Vilnius with them at 5:30 on 14.08, 6 people gathered at the bus stop. The bus didn't come! Neither the driver at the stated number in the SMS, nor the dispatcher on duty did not answer the calls. Fortunately, we were able to leave with another company. We found out that 1.5 hours later the driver got in touch and 3 hours after the scheduled time, took the remaining guys.
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July 30, 2022
Thanks to the driver who drove us on 30.07 departure from Minsk to Vilnius at 3 am. He did everything to get us through customs as quickly as possible, told us where to go while we were waiting for the plane. Thank you very much
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July 17, 2022
We went to St. Petersburg on July 11. We specially bought tickets a month in advance in order to secure for us those places that will be comfortable for us. As a result, we arrive at the place of departure, and the attendant names completely different places that were at the very end of the bus and combined with other people. It was disgusting to drive. The air conditioner was blowing from behind and there was no way to recline the chair. And we left back to Minsk on July 16, and within a day, as prescribed by the company's rules, we had to send a message where information about the place and time of departure would be indicated. As a result, we did not receive any message (we should have sent it in Viber). I had to turn on roaming myself and call the company and ask about departure. And the most interesting thing is that the departure was postponed an hour earlier. That is, if we hadn't called ourselves, no one would have notified us about the departure time shift. We will no longer contact this company. The dreadful residue remained.
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July 7, 2022
The bus driver was very helpful. He helped the women with their luggage, although this is not part of his duties. He talked about some of the sights of Belarus. Maintained a pleasant atmosphere during the trip. The road was fast and comfortable
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September 5, 2022
The bus broke down on the way.
The dispatcher replied that a new one would be sent in about 3 hours.
Missing the plane is our problem.
The fact that the bus broke down is not the fault of the Express Bus, it is the equipment and the money will not be returned.
I do not recommend contacting you... unreliable carrier
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August 24, 2021
I was traveling from Vilnius to Minsk with the driver Andrey, a very polite man, helped with the bags, clarified some questions about crossing the border, in general, it is immediately clear that he is a professional and a master of his craft. The bus was also very comfortable, we reached Minsk in just 4 hours. I really liked the service, and I plan to continue traveling with you in the future.
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July 7, 2022
Thanks to our driver.I arrived in advance, helped to load things, and we had a bunch of suitcases!A Mercedes was coming and there were only 7 of us.Comfortable and calm!in general, the trip was a success!
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