Hyundai Premium, Astana Motors
315 reviews
October 26, 2024
Good service
December 16, 2024
A chic center, the staff is so competent and hospitable that I decided to buy from the thought of looking and chose the most beautiful model.The purchase was made at the level of a big holiday and of course the staff was at the highest level, Thank you very much, you are the best in the country
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September 15, 2024
I was at this car dealership in the winter of 2024. I had a dent in the roof and I came to find out how much the repair would cost. They held me for an hour and a half, then they said that they needed to buy a new roof and quite by chance "you're lucky, we just have one left." The roof cost 2M tenge, the dent was funny, almost imperceptible. I asked why it needed to be changed, the argument was: the roof rack was damaged there (although the dent was funny, I repeat). I immediately imagined that changing the roof is not only expensive, but also a technically difficult procedure (not every master can handle it). I doubted it and went to the nearest service station. The dent was fixed in a few hours for 120K with a 1-year warranty.
If it's Hyundai, it's definitely not Premium Al Farabi, it's not at all professional and unscrupulous.
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November 17, 2024
Great location, but everything is very slow, both from sellers and in the service.
Please explain why non-original accessories, discs, etc. are sold in the Hyundai branded premium salon, which is made at the factory in Almaty?
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August 18, 2024
Overall, a pleasant dealer, with responsive and enterprising managers. Special respect to Tansholpan, the manager who led us to the purchase.
But unfortunately the service is not responsive and does not seek to solve the problem.
They don't solve the problem on a brand new car. Just brushing it off like, well, that's it.... It saddened me.
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1
July 14, 2024
Well-trained staff does their job. There are no questions about the quality, but the work services are a little expensive.
Also, it was unpleasant when some maintenance and replacement work was carried out during the passage without prior approval. I just had to pay, but then I didn't go there for 2 years
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December 8, 2024
A great place for car service and waiting. It's cozy and beautiful. Plus, while the car is being serviced, they are treated to free coffee, etc.
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November 4, 2024
Everything is great! Friendly and professional staff. The entire model range is on the test. And the architecture and the views from the panoramic windows are just a sight to behold!
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October 14, 2024
The staff is extremely polite, but the process of putting the car into service is delayed, it seems that there are not enough resources to serve everyone.
I will add a review, I came again a week later, all the processes went perfectly! Thanks!
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April 5, 2024
A good car dealership, pleasant consultants, I would also like to emphasize the manager Stanislav. The service is at a high level, everything is explained and accompanied completely before delivery. I am happy with the purchase of a car! Keep it up guys!
Other Hyundai center branches would also try to serve customers the way they do here...
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1
January 29, 2024
I like the location of the car center! Its customer orientation, the quality of service, as well as the amenities created for visitors are noticeable. I like the staff with a neat office look, each of which is distinguished by external beauty, and their competence only adds solidity to the level of the entire car center.
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November 15, 2024
Of all the Hyundai centers in Almaty, the most civilized service and service,
Consultants are as informed as possible
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December 21, 2023
I do not know at what level the service, prices for spare parts, etc.
But I visited this institution, as there was an advertising campaign for new cars at 2.4% per annum.
But not everything turned out to be so sweet and smooth in fact, it turns out that you will need to deposit 50% of the cost of the car and this interest rate is only for two years, but that's not all, cars for the promotion are only in top-end configurations and they cost more by 1500,000 tenge than those that can be bought for cash. By the way, there were a lot of people, first you stand in line to the manager of the car dealership, then to the manager of the national bank. There are a lot of pitfalls and "divorces" that no one talks about in advertising, maybe it is, but only in very small print.
It's sad, of course.....
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July 6, 2024
The salon only knows how to sell well. The customer service is at a minus 5 level. Spare parts have been waiting for months. The customer is forgotten as soon as you leave the salon. I do not recommend using the word at all
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1
September 20, 2024
One of the worst dealerships. Managers either don't fit or will find a lot of reasons for you to get rid of him sooner. Most of the questions are answered - I'll call right now, there's no manager, it's a day off, and so on
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August 27, 2024
A good salon, a large selection of cars, polite managers. It was quite crowded during my visit.
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October 3, 2024
We bought a car in this car center, good service, managers Albert and Erbol helped with the selection and design
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October 26, 2023
A great salon - girls at the entrance, managers in the hall - everyone is trying. Everything is fast and convenient. Limited coffee confused - marketing nonsense(. I was pleased with the purchase - Eldar is well done. Let's see how the warranty service will take place.
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November 8, 2024
An excellent car dealership professionals work in the salon, I advise everyone to choose this car dealership from all Hyundai car dealerships
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October 4, 2023
All the staff are just great ✊ met on 5 + very polite . I want to say a huge thank you to manager Maxim, a very competent employee helped us choose a car and we bought a Hyundai Tuksan car thank you very much ✊✊✊ come to Hyundai Premium Al Farabi and competent specialists will help you with the purchase of a car ✊✊✊✊✊✊
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1
December 27, 2023
The atmosphere is warm, the staff is friendly, children are treated with sweets. There were technical difficulties in the registration process, but this does not apply to employees. It was also not a pleasant moment, the car was released with an almost empty tank, after 2 km the tracks stalled. There is a dissection for this.
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September 4, 2024
Cool car dealership. MANAGER ALDIYAR IS A VERY COOL EMPLOYEE. I WISH HIM PROSPERITY AND WELL-BEING!!!
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September 8, 2023
I did THAT 1 on my car bought in the salon, everything is clean, friendly staff, coffee and tea were offered, the only wish is to work a little faster, at any service station in the city they will change the oil and filter in half an hour, I think two hours is too much))).
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August 15, 2024
Absolutely not premium. They promised to arrange it quickly, since they are premium with their PSC, we do not need to go anywhere and they will receive up to the numbers themselves. And in fact, they sent us to the car dealerships. A notary does not always happen either. Plus, if your manager suddenly has a day off, you will get a car only when he goes to work. I bought a car set from them, they slipped a defective one (they put it in front of me to another buyer, he asked to replace it, but I completely forgot and did not double-check).
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December 10, 2023
I stopped by for maintenance. Recording by phone is convenient, taking into account the initial online application. The car was accepted at the appointed time. I was upset by one free cup of coffee or tea. I won't drink more than two anyway, but the restriction is very strange. Status SMS messages arrive with a significant delay. Inside, you can comfortably wait for the car. When issuing a car, the minus was given the keys and sent to look for a car in the parking lot, although there is a special area, but there was no car there, subject to availability.
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July 3, 2024
Sales managers Albert and Alvi bomba , do everything clearly and presentably , happy with the purchase , Hyundai top
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August 21, 2024
The building is cool in summer and warm in winter, there is tea, coffee, etc. Convenient location, clean, polite staff will explain and show you.
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October 22, 2024
Great service, the staff are polite professionals in their field.
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1
October 26, 2023
Good afternoon. Terrible service during maintenance. I made an appointment in advance for 15:00. I arrived at 14:55 at THAT-0, they took me to the manager at the reception, she wrote down my details and the car and sent it to another manager at number 3. He had a client. Having finished with him, another client approached him and asked him to give out a car after THAT, as he was in a hurry somewhere. Already at 15:17 I am still sitting and waiting for the manager to finish issuing the car. If there is a live queue, then they record it by time. No organization. I would have been warned that I had to arrive an hour in advance, I would have arrived by 14:00 to go through all the bureaucratic procedures. It's already 15:20!!!
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1
September 26, 2024
The staff did well!Manager Stanislav is just great!I was in touch from the beginning of the deal to the end!everything is at the highest level!
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February 23, 2024
Great specialists, friendly and lovely staff, convenient parking, excellent staff and bank branches! I recommend it
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July 3, 2023
The best salon, conveniently located, there is always a place to park, coffee is served, there is a water dispenser. Friendly to everyone, you can sit comfortably while waiting for a car, etc.
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December 4, 2024
I was a good afto solon today, I liked the little car, if he would give me this car, I would work as a curer on this car.
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1
March 21, 2024
I got a call on Saturday from the Hyundai reception on Al Farabi and was told that the replacement part had arrived and a replacement was scheduled for March 21 at 12:30. I arrived and an employee named Rifat in the service department said that the replacement part had not arrived. Deal with the reception, who called you says. So he left with nothing. Horror. The staff does not know what and how.
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1
August 30, 2024
Pushers, promises, forgetfulness. An asterisk for the security guard in the parking lot, I won't even put an archer for the rest
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1
February 2, 2024
I bought a car here, only pleasant memories, they served me well, the car was given a clean one, they put it on the numbers themselves, in short, just pay the money and everyone around you is running) not 5 stars, because the prices for service are too high.
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February 24, 2024
When you drive by and look at him - he is very handsome, handsome! But once there, the picture changes dramatically. The quality of the work is low. The attitude towards customers is arrogant. The test drive was not performed, although there was a preliminary recording. In general, I bought a new car, just not in this salon and not of this brand))) good luck to everyone!
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September 17, 2022
I have been serviced since the beginning of the car purchase. I have been serviced regularly, as required by the technical regulations for maintenance. The service is carried out at a high professional level, always greeted in a friendly manner, in the most comfortable environment. You can drink coffee (kindly offered by the company for free), as well as have a snack, which is very useful in our fast-paced time, and watch on the screen how your car is serviced in a special room in a soft leather armchair. And especially scrupulous owners can be allowed into the repair area after giving them the necessary instructions.
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January 17, 2024
I've been sitting in the exhibition car for 11 minutes now.No one even came up, I'm sitting in front of the managers.The guys are just playing with phones, laughing and going about their business, it's strange to hear a checkmate in a similar institution for their client.Apparently, selling a car is not their direct job.And the Ionic is a good car.I looked at the reviews on YouTube while I was waiting for someone to come up)
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1
September 12, 2024
Polite and competent managers.everything is explained in an accessible way
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April 18, 2023
A comfortable office. Everything is in one place - consultants, a bank at once, and you can immediately sign up for a test drive. Comfortably. Comfortable. Parking is free and large. A large selection of cars! I recommend
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November 23, 2024
A terrible car dealership, if I were Smagulov, I would disperse all employees. They don't know how to work, they give out a car for two days
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September 8, 2024
We bought a car through trade in, as a result, we could not pick up more than a week, neither an old car nor a new one, I do not recommend
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October 1, 2024
I bought a car only because this center is located in the city center. I didn't even look at other salons because they are very far away. The salon itself is very neat. The service is excellent. There are no problems. I recommend.
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November 29, 2024
The receptionist Dmitry is negligent about his duties, begins to move only after constant reminders
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April 6, 2024
Convenient location in the city. Good staff, reasonable prices for a car. I recommend it to you.
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June 3, 2023
Thanks to the whole team of the car dealership, special thanks to the manager Yerbol. The car purchase procedure went as well as possible. The free coffee is incomparable. Thank you for thinking to try on the Bayonne polices that fit perfectly into the I20. I hope all 5 of them will go well.
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1
December 12, 2024
The receptionists can not cope with a large number of customers, change the oil in the engine for more than three hours
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March 15, 2024
We bought the car half a year ago, it turned out to be defective and the salon does not admit its guilt, the factory defect is a crack on the brake disc.The salon does not change or recognize it.How can you be so negligent.They also want to sell one disc for 80 thousand!
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1
August 6, 2024
Competent, polite staff,clean,beautiful
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