Laguna
145 reviews
November 1
RATING 0 OUT OF 10 ordered and paid for a bed with delivery on 21.10 ,they called from collcentra and said delivery was up to 10 days (they did not say that 10 working days)On October 30, on the 9th day, I contacted support to understand where my order is and when it will be delivered, to which they answer that delivery is up to 10 (WORKING DAYS)what I was not told about ,there was a discussion where I realized that there was no point arguing with incompetent employees who did not know how to work with clients,I think I'll wait okay ,today is 01.11 ,9 working days (11 days from the date of payment ),I turn to what they tell me that today is unlikely and that the 10th day of delivery (WORKING) it's Monday 04.11 (14 DAYS from the date of payment ), to which my fifth point explodes and I dial directly into the online store , where they tell me that if I arrive myself and on Asanalieva Street , I will be able to receive my order , but delivery to me will probably be organized today , after which I start with to say in a raised tone that this is absurd , it turns out that the CLIENT is to blame for paying for delivery and the entire regulations of this organization say that the client is wrong in any case , then I ask them ( do you have your own delivery service ?Or hired ) The answer is hired.
Do not use this service if you respect yourself and your time, and in the end I will add .
IT WILL REACH LUKASHENKA ON MONDAY!)
I am attaching a photo
See original · Русский
1
September 27
There are no complaints about the sellers. There are questions about the work of the service center of this manufacturer. When unpacking, it turned out that they did not put a high-quality part. In order to replace it under warranty, you need to go to the SC to file a claim. It is open until 18:00. There is an option to register in the store: it is open until 20:00. The store took copies of the contract, receipt, and other documents. Then the photo of the part was sent to Viber. 14 days for consideration! The product has been waiting for about 2 months. Okay, the OTC missed a low-quality part, but replacing it shouldn't be so problematic...
See original · Русский
1
July 23
I bought a fan in your store today. At the checkout, the employee did not like the fact that I chose the product meticulously and looked at almost every detail. Mockingly, the employee asked me why I didn't look inside the product itself, didn't study its interior.
The consumer has the right to a free choice of goods! Why is this right being exercised in your store with such claims?! It's not clear.
As a result, I do not want to buy anything in the store at the address: Minsk, Kuibyshev str., 40.
See original · Русский
9
1
July 24
The staff is terrible.
Young homely comrades
Especially the tall guy with glasses.
He pretends to be some kind of boss.
He crossed his arms, walked around the store in an important way, to a simple question about furniture, pointed his finger at the cash register and said there are sellers there.
And he came there himself and got into my conversation with the seller.
It's terrible.
I didn't want to give a sales receipt, which is needed for reporting.
The product did not want to open and check the completeness on the spot.
In short, I do not advise anyone to go to this store.
See original · Русский
7
November 10
The only store that has a full or normal assortment. To watch it live, you need to go here. Everything that is closer is some kind of beggarly , where only mattresses and blankets are. A popular store, therefore, it is impossible to expand so that you can see the goods in other closer stores
See original · Русский
September 6
I bought a mattress and regretted it a lot. My nerves were not calm. I ordered and paid for it, it was said that I would have it within a week. It's been a week since he's been gone. Called. They said they should have told me that it was 10 days. 10 days have passed . they brought it on the 13th day. I called the movers, paid them for their work, lifted them to the 15th floor and began to open it. From the batch shell . as a result, it is all torn in a circle . I called them their answer, fill out the warranty online and wait for a response. . Time is spent. nerves are spent, money is spent. I won't contact them anymore. A terrible office.
See original · Русский
1
November 4
18.10 I ordered a bed, made a 100% prepayment. The store staff said that the production time is up to 14 days. Today 04.11 there is still no bed. The contract states that the production period can be extended up to 60 days. I wanted to call the store to find out the approximate production time, but it is impossible to get through. I've been calling for 3 days on the two phones listed on the website, but to no avail.
An unpleasant situation. The service is disgusting.
See original · Русский
1
July 23
Divorce scheme from Ami-Furniture:
The sellers convince you to make a 100% prepayment, promising that the furniture will stay for two weeks.
A month later, they throw up their hands pointing to the contract where it is prescribed a maximum of 60 working days (this is 3 months!)
, the head says that she cannot influence in any way.
For 3 months, they earn money on your money and scroll and pull to the last.
An ingenious scheme! We know about dozens of such cases, there are probably hundreds of them across the country.
We are currently suing them.
Don't get caught and stay away from this network!
See original · Русский
5
2
December 7
Good afternoon, everyone! I bought a mattress on Thursday at Sukhorevskaya! So the girls insisted that I order delivery and they will bring it faster than pickup and they will definitely bring it the next day! And we talked 3 days later ! Super service! Thank you very much for your promptness!
See original · Русский
August 27
The staff was nice, one girl was smiling, but no one showed interest, it seemed that they were all on salaries and they didn't give a damn about sales, to put it mildly. The product we needed (sofa-ottoman) was on display, but it was impossible to buy it, and it was also impossible to order it. Three stars, in every sense.
See original · Русский
1
September 11
The service is at the bottom, they called to clarify the availability, they said there is, come. We arrived only with a stand-up copy in stock... Also, in refusal, they say you did not call- this is generally beyond arrogance, the benefit of the source of the calls is. The soul barely works in the body... Horror...
See original · Русский
1
November 14, 2023
It was necessary to have 2 beds for children. Having previously selected the models, I called and consulted, the sales consultant announced that these velour-coated beds are made to order, the average production time is 10 working days, but it may be less and more. Since I ordered with delivery (Minsk), I was told that the deadline is likely to be more than 10 days. I assumed that it was no longer 10, but max 20. Paid in full via ERIP. It takes 10 working days, I'm trying to find out the status of the order, and I get an answer - there is no information from the manufacturer. I'm trying to clarify the terms, and then they tell me about the contract of the PUBLIC OFFER, which, after making the payment, I agreed with it, and according to it, the delivery time can be UP to 40 WORKING DAYS, which is 2.5 months...I called back after 15 working days - there is no information...I asked for the contacts of the managers, asked the question why the sales consultants do not announce deadlines, received the answer - it was necessary to read the contract of the offer, the sellers do not owe you anything...People who plan to order through the online store BE VIGILANT - THE DELIVERY TIME OF THE GOODS IS UP TO 40 WORKING DAYS!!!
See original · Русский
17
January 11
We ordered a sofa here. I really liked the attitude of the sales consultant. The impression of the order was slightly spoiled by the inability to order pillows from another fabric (fabric is available). The question arose - why??? The patterns are there, the desired fabric is available, but they are sewn only from the same as the upholstery of the sofa itself.
Now I'm waiting for a sofa with plain pillows :((
I hope that the quality will be at the same level
See original · Русский
1
1
October 10, 2023
A large store with a huge assortment of goods, many samples of furniture, interior items and other household goods, convenient location, Parking nearby.
See original · Русский
1
November 19
A great store, lots of inexpensive furniture and all sorts of necessities!
See original · Русский
December 23, 2023
I really liked the store. Big. A huge selection of everything. In particular, we went to buy New Year's toys-under the Christmas tree.
I would take a specific place to the cons, they won't take the car right away.
In general, the norms.
See original · Русский
May 26
A wide range of high-quality products at a good price. I like the weekly promotional offers.
See original · Русский
2
November 14, 2023
We bought a mattress pad, but it did not fit in size, when they brought it to hand over, they began to tell us that this product is non-refundable (at the same time, no one warned about it when buying), then they still accepted it. They paid with a card, and they wanted to make a refund by mail, they asked for an iban (to transfer to a card account, it takes several days of time), in the end they did it with grief in half, but the sediment remained, very incompetent people work and do not know how to make a refund to a card. Urgently check employees for aptitude.
See original · Русский
3
3
January 29
I bought a bed and a mattress in Ami, there are no complaints, I paid 100% in the store, they said the delivery dispatcher would contact me within 5-7 days. They called two days later, asked when it was convenient, they brought it exactly on time, right up to the entrance, delivery to the entrance is free. Everything is very polite and fast. Thanks!
See original · Русский
1
January 12
Ami, in every house, furniture at a decent price. Shares, stocks and shares... I recommend this store to everyone. Comfort and peace in every home...
See original · Русский
1
May 28, 2023
A good store has a very large area, a lot of goods are on display, everything can be viewed, touched, sat, a pleasant price, sensible consultants.
See original · Русский
November 19, 2022
The staff is nice and helpful. They help with the choice of furniture by expressing their own opinion, and not a cold set of scripted phrases for the sake of selling products.
Very affordable prices are absolutely for everyone. A convenient calculation system.
But the delivery service is of course so-so)
Although this organization does not relate to Ami in any way
See original
3
October 3, 2023
We bought a bed in ami furniture, and were shocked , from our side the payment was made on time as expected , which cannot be said about the delivery , delayed the bed, apologized well, everything is OK , on the appointed day of delivery , the guys brought it late , not very polite men in delivery , unpacked and surprise mastering (metal base ) not from our bed , I had to write a statement and wait for a long time . I don't advise anyone
See original · Русский
4
November 20
It's an awfully long wait, there are a lot of people, no one serves, as if no one is interested in sales
See original · Русский
November 15, 2023
Ordered a table, with delivery. We drove for a month. A defect was found during assembly. Waiting again. For consideration of the minute case, the factory left itself 2 weeks and conscientiously walked the October holidays, another huge question is how quickly the damaged part will be replaced. Because of this, the renovation of the room was delayed.
NOT A FOOT IN THE STORE!
The only bright spot is the staff of the store on Mayakovsky 154 in Minsk.
See original · Русский
1
October 17, 2023
A large store. Prices are not high, there are often discounts. The quality of the product corresponds to the price. Do not expect something supernatural. The price-quality ratio is normal.
See original · Русский
June 16, 2022
The store is large, hence the choice too. In addition to blankets /blankets, pillows for sleeping and decorative, curtains, toys and interior items, you can find cabinets, sofas, computer tables and armchairs, chairs, stools, armchairs, single and double beds, mattresses, an attic bed and bunk beds and much more. The employees are polite, they will always help with the choice, but at the same time they do not "stick" as in some other places... A lot of things have already been bought here. A nice price tag, especially for stocks, although some things turned out to be much worse in quality than expected (and what the consultant praised), apparently no luck(.
A huge disadvantage is the lack of a toilet in the store. Choosing furniture and its design when buying is a long process. And if suddenly it "feels like it" - blame yourself. The toilet is for staff only, all employees say that they do not have a key, and you need to run to all points of the parking mall and beg to open the door.
See original
January 19
A good range of goods. Consultants on the floor will always help, they are guided by the product and promotions.
See original · Русский
1
November 5
The store is good, but everything they sell there is of poor quality
See original · Русский
November 17, 2023
24.10 I ordered a wardrobe through the online store. Payment immediately. The consultant clarified that the delivery is 5-10 working days, but possibly more. Today is 17.11, and I still don't have a closet. 14.11 the call center replied that the cabinet was already loaded and left...Now I will only buy according to the availability in the store, it's terrible to wait so long
See original · Русский
February 25
I do not advise ordering furniture in this store, if you want it to be "here and now", it is a waste of time, in the hope that in 7-10 days the order will be in stock.
See original · Русский
2
2
November 15
The quality of the goods, the staff, the waiting time for the order with 100% payment, all this suggests that this office called "Horns and hooves"
Is just terrible, I do not advise anyone to contact this sharaga!!!
See original · Русский
May 12, 2023
I have a big question about delivery. lifting to the 6th floor of the bed.... 35 delivery. They announced 197 rubles to us on the phone. Delivery is everything. The center of Minsk. How can I write it mildly?? And not fat? We paid 100% more than 2 weeks ago, today the delivery generally did what we wanted. I definitely don't want to talk to them on the phone anymore. Shoe prints are visible on the boxes, I don't know inside. The bed has not been assembled yet.In short, I was disappointed!
See original · Русский
6
December 25, 2023
There are 3 cashiers with one cash register for the entire store, and the staff is sitting at the tables. Nonsense, management is not worried about its employees. The service is very slow.
See original · Русский
July 12
A large store .Almost everything is there
See original · Русский
April 19
Very good store,great selection,reasonable prices
See original · Русский
October 9, 2023
Some sort of poorer sorting was in October! The floor of the plaid store! One third of the store is a cardboard house and 15 sofas!
Aaaaaah for sure!
I completely forgot.....
500 vases and 500 lamps of the same type are available!
See original · Русский
September 23, 2022
Today, 09/23/22 at the Green shopping center in Chizhovka on the ground floor, they bought a sofa + a floor lamp + small things. The service is AT ZERO!!! For the purchase of more than 700 bel. rubles, and payment immediately (without installments or credit), I think it would be possible to at least hear "thank you for the purchase", even a package for small things was not offered - it's all at the checkout. The consultant couldn't tell me anything good about the sofa in the hall, I got acquainted with the site well (I wanted to confirm the information, but here a completely incompetent "specialist"). But, of course, the girl at the checkout was more surprised. Delivery- it is worth mentioning separately, purchase via the website- 20p, through the store- 30p, everything is only up to the entrance!
I'm trying to negotiate: the first floor, only four steps- the answer is: a separate surcharge! We bought from you for the first and DEFINITELY the last time, even if the quality of the product turns out to be excellent. Learn from the 21st Century store!!! We haven't delivered the sofa we bought from you yet, and I'm already disappointed! Dear friends, learn from the 21st century store of politeness, responsiveness and just humanity!!!!
See original
9
3
December 26, 2023
A big store, everything seems to be there, but there is a new payment at the checkout. You can stand in line for quite a long time
See original · Русский
2
November 14, 2021
The smartest store in the chain. The whole team is sociable. He will help, explain, tell and show. Friendly and smiling, looking at her masks)))))). The male administrator will explain all the details and tell you how best to do it. Thank you very much. 🥳🥳🥰🥰🥰
See original
2
September 27
A very large exhibition hall.
See original · Русский
1
July 15
Disgusting quality. Money is wasted(((
See original · Русский
September 23, 2023
-1, for the lack of payment by bank transfer, nowadays it is impossible to order and pay by bank transfer, the Ministry of Trade, KGC interestingly know about this!? Sellers say the director's whim.
See original · Русский
August 27, 2023
I looked at their kitchen, but when I arrived there by car they were not allowed to park (they said a pass only by check), what nonsense, fortunately there is a choice in Minsk, I went to another store
See original · Русский
3
June 3, 2022
Great store, great service, very pleasant and courteous staff. Marianne is an excellent specialist, thanks to her she bought a sofa and a wardrobe and was very pleased!
See original
1
1
March 6
Products = 10
Store employees = 0
The immutable rule of mathematics is 10 X 0 = 0
See original · Русский
3
May 22, 2022
large selection, frequent discounts. I will add to the review, half a year later: I really love this store because of the constant discounts, and especially this branch (large, VERY FRIENDLY SELLERS, always help with the choice). If you decide to buy something, then only here, although there are other stores of this chain much nearby.
See original
February 13
Not the whole range. It is better to go straight to the big shops of Ami.
See original · Русский
December 20, 2023
We ordered a closet. We paid 35 rubles for delivery + 40 rubles for lifting (freight elevator). As a result, they brought a broken panel
See original · Русский
February 8, 2023
I never thought that you could buy a gift for a child in a furniture store, but there are soft toys, tablets, and drawing kits here.
See original · Русский