Mak.by
371 review
August 29
an excellent institution, they do everything quickly and tasty, good price, a diverse selection of food and drinks, you can sit down to eat inside, you can take it to take away. the only thing that is not like in all macs is that there are no electronic cash registers for self-ordering, but this is generally not a problem
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1
July 28
A fast food restaurant where you can have a snack. The restaurant is located in the city center with a drive. There is a patio where you can eat outside. The restaurant is not big, but there is enough space. There is a children's lunch with a toy for kids. There are desserts, soft drinks. There are a lot of people during rush hours, the service is fast.
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3
November 9
With the arrival of Victory Restaurants, the quality of service has dropped to almost zero. The only thing left is the courtesy of the staff, but here's the attentiveness... In absolutely all Macs, both ordinary employees and so-called "administrators" work on the dump. Here you will not be easily deformed by the order (it is difficult to go through the list and collect it), here they will quietly forget about your order (it is difficult for the "ADMINISTRATOR" to make sure that all orders are collected gradually). The food here is also of the lowest quality. It is enough to remove the bun of your burger from above and see one stale and therefore terribly salty cucumber and a strip of ketchup, and they don't even put onions anymore, the potatoes are sluggish without leaving the cash register, as they say. In general, the lower quality of employees is faced with the lower quality of the purchased ingredients multiplied by the greed of Victoria restaurants and it turns out such a PITALOVO as mac buy. They have a business with a margin of 200-500% for various positions.
It's better to go to Burger King, because at least the taste of the burger remains there, and not the meat buns like in mac bye.
P.S. You can not crucify in the answer that customers and their opinions are supposedly important to you. We all know that only profit is important to your parent company, and customers are just intermediaries who bring it in. If customers were important, there would be a different quality in accordance with the price, or at least adequate prices for pitalovo. If clients were important, they would select administrators normally, and not Petka has been working for 5 years, let's make him an administrator. Well, the feedback would be normal, and not typical unsubscriptions "oh, write us an email, we'll figure it out (we'll put your appeal on the back burner and write a typical response "work has been done to eliminate the causes", and in the reviews people will think that we don't give a damn).
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1
December 13
Yesterday 12.12 we visited the institution. Ordered via Mac Drive. There was an order by coupons and a couple of items separately. 2 times I had to approach the girl in the window to return the money because all the positions that were on coupons were punched as separate positions and of course the amount came out 10 rubles more expensive. Moreover, we have clarified several times that we have a coupon, here you keep your mobile. After two approaches, the mood is not very good, okay, we are all human. We're going home. The kids are asking for a cheeseburger. Look in the bag, but there are none there. Neither one nor the other. We make a circle, come back. Naturally, the potatoes are already cold, and the burgers are too. We parked the car and went to a fast food cafe, because there was no desire to deal with the McDrive operator. The receptionist replaced the entire order, was polite, and apologized. There are no problems here, but the mood was already spoiled after 3 times, so they left a complaint. At most 6 tables were occupied in the cafe. There were only 2 orders on the scoreboard, there was not a single minion from the delivery. The workers walked on the light. Are you relaxed? By the way, while we were standing, 2 people have already filed a complaint about their order. We were given a new one, we are about to leave and another girl comes up with a check. There's something wrong with the order again. The staff had a retrograde mercury yesterday, or it turned out to be such a shift, I don't know... You have to deal with it now. The time was about 21.00. I wanted to put one star, but only for the administrator and his politeness and courtesy added one more.
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November 27
We tried Belarusian McDonald's. It's delicious when you want to eat. Compared with burgers of the Russian Federation, there is a difference, but it is also delicious with its own nuances. We liked it and ate enough.
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September 10
Unfortunately, McDonalds standards have also been lost with the loss of the franchise. Only a couple of guests of the institution observe chaos in the checkout area, chaos in the kitchen. The standard order from the breakfast menu is going to take a very long time, employees explain this with a large volume of delivery orders, cashiers intercept ready meals from each other, periodic questions from the kitchen: "ah... Do you still need to cook?”. As a result, I didn't wait for my order, I didn't want to let the staff take my time anymore.
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October 6
The most exciting and cozy poppy in the whole city! The most favorite place to choke on burgers with potatoes.
I've been coming here since I was a kid.
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September 22
Mac is mac, everything is standard here, at the proper level. The place is neat, clean, the service is good, and the food is the same as in all establishments of this type.
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1
September 29
In this institution, as in any other, there is a real pandemonium of visitors, which creates certain difficulties, as if at a busy intersection during rush hour. The menu, as elsewhere, is striking in its diversity, like an artist's palette filled with bright colors.
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November 17
The food is delicious and fast, as for the pleasant service, sometimes they forget to put sugar, ice, a stick or a straw, but when they apply, they immediately give out what is missing, and apologize. The only thing is that periodically when you come in the morning you can see people without a place of residence, this is the only minus in this institution
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September 4
It's all good. Almost nothing has changed. The service is fast. The staff is polite and courteous. I'm happy with everything.
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September 21
It's just hell
There is no terminal, there are 2-3 people in the kitchen during rush hour. I am sure that the question is not for the staff, but for the "1550 + bonus"!!!
Managers are just standing around and not working.
I will add about the order:
Potatoes are worse than in the KFS, buns for buns have probably been lying in the air for a day. The worst point.
21.09.2024, ~23:00
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November 17
It's nice to see Mac transformed like this. Polite staff, a toilet by code is a great idea, just like in Europe.
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1
November 11
We visited after the opening, there were not many visitors, we received the order quickly, there is a lot of space and seating inside, four terminals for ordering.
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December 15
On 12/14/2024, I managed to stop by and place an order at Mac drive, we stood for 40 minutes, the cars in the back couldn't stand it anymore and drove around. Not only did we spend a lot of time, but we also received the order cold. I understand everything, there are different situations, but at least we would have warned you about possible delays at the order stage.
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December 2
The reconstruction has definitely benefited the restaurant. Now this place fully meets the expectations of a visitor vacationing in the center of our capital. Keep it up Мак.by
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August 11
A very strange point. It's like I got into the early 2000s. There are no self-order kiosks, no order numbers. You place an order at the cashier, and then you stand and wait for it to be assembled and its composition will be shouted at the whole hall so that you understand that it is yours. I would say nostalgia - but more of an inconvenience.
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August 2
Fast, delicious
The only thing is, there are no parking spaces to eat, because of this it is a little inconvenient
And so everything is super)
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July 11
Maximum disrespect to the guests, you stand in line for 15 minutes to be told "my shift is over, go to another cashier", you go to another cashier, and the terminal does not work there. In the end, she just left without ordering anything
Just ruined the mood
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June 1
Ordered 2 menus
The order was accepted at 7.04
We waited for 30 minutes
At the same time, the guys from the kitchen were giggling
The girl at the checkout asks how long the order is in
The guy from the kitchen answers her
hahahahah 50 minutes (he was just joking )
There are 5 people in the kitchen
One walks around doesn't know what to do
He moves the trash back and forth for the entire 30 minutes of waiting
Others neigh like horses
A couple of guests
And orders are given half an hour
I understand there may be different freelance situations
But at least you'll give me a warning.
They say guys will have to wait
And then for breakfast at McDonald's 30 minutes is that much, as a result, the fresh roll stank of vinegar
I thought it seemed
But no, my friend confirmed it.
Terrible food
Terrible service
Questions (answered 2 times ) How long to wait
The response was 2-3 minutes
As a result, the girl from the cash register went to the kitchen
And everyone arranged a consultation on how to give these unfortunate 2 mac menus
And lo and behold 30 minutes of waiting
The coffee and potatoes are cold
And we got our fresh roll
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1
November 8
I've been going to the mac at this address since childhood, and on November 7, for the first time, I just went to the mac after all the name changes. I don't remember how it was before, but yesterday we were very well fed, thank you very much))☺️💛
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1
June 18
An ordinary Belarusian McDuck. I bought a vanilla milkshake, I wanted a large glass, but in Belarus there is no such capacity, the maximum glass size is 400ml (average). You can pay with the mir card, I have Tinkoff, I tried to pay with the mir Ozone bank card, but it does not work in this country. Also, you will not be able to use free Wi-Fi if you have a Russian telecom operator.
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1
July 13
Of course, innovations are needed, the workload (overload) of the staff working with multiple loads is noticeable, a large number of people immediately create an increased load and more expectations. It is necessary to invent robot assistants.
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January 4
I go with my family to this poppy every New year (on the 2nd-3rd) when we go from the Christmas tree, because it's not my neighborhood. This year I decided that I would not come here anymore. The fact that there are no self-ordering panels is fine, even 20 years ago I did not complain about it here), I consider it for lamp and authentic service). I decided to wash my hands - so the homeless man decided to arrange a washroom in the toilet... I laid out the coins, it's worth not going in my underpants (after me, 2 more wanted to go in, but also changed their minds). The doors to the tube are open, the code from the receipt is not needed. The heat is not very big these days in the evening, but the cashiers are messing up. Both last times, half of the order is given away, the second is asked to wait. Someone has already eaten everything in 10-15 minutes, and you are still being fried. This is for a fast food restaurant... Adults were served coffee and juice, and the New Year's coke was forgotten for the child, although the cashier clarified the size of the cola, they had to strain the queue and pay for the cola separately. The cashier forgot to put a straw for the juice - another trip to the checkout... In general, I don't want to come here anymore until the modernization is carried out.
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1
June 2
It's a good place, it's a pity, there is no terminal for ordering not at the checkout, but the guys quickly accept and collect orders, the city center, it's convenient to go in for a snack, meet and even wait out the rain
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1
August 13
The waiting time is long, I have already changed my mind 100 times while waiting for the order. It was delivered in 40 minutes! Although I was 3 on the list and I only had 2 Cokes! There are a lot of places, but half of them are located in bad places. The only thing that tastes good there is cola.
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2
September 11, 2023
Pleasant, very polite staff, the same delicious food (cherry pie and milkshake are in my heart forever). The service is unexpectedly fast. But it's crowded, yes. Although this is not surprising, based on the location.
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1
August 22
Potatoes are just poison. It's dirty, the toilet is terrible, everything is broken. There is a combination lock in the toilet and there is a special toilet attendant who enters the code. Maybe the law was repealed that you can go to the toilet in any place except the bank, pharmacy and something else?
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November 13, 2023
Poppy on the city rampart, it's a classic of the genre, it's always delicious and pleasant, you wait at the checkout for food and everything is fine)) there are only warm memories about him, only older people will understand that we carried there 10 years ago in bottles with under bonaqua)))
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4
January 3
From all the mac bai is the best everything is fresh, everything is delicious, everything is collected and served quickly after the order, in the southwest I stopped there earlier or the cook was bad, but it was not possible to eat there, then the loaf crumbles, then the meat smells, you can walk safely on it.
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1
April 27
I came to mac.by I made an order and stood for 10 minutes waiting for my order (the scoreboard and order numbers in the restaurant were missing). After 10 minutes of waiting, I went to my seat, took off my jacket and went back to the checkout to wait for the order. Another 10 minutes passed, I went to the checkout and asked when my order would be ready, to which they replied that I had already picked it up. The manager came up and started talking rudely to me, saying that I had already taken the order and came to fraudulently pick it up again. She threatened to look at the cameras. As a result, I was given the order, as it came to the complaint book, the manager immediately became kinder, began to apologize and push the blame onto young inexperienced employees, although she accused me of stealing. I was very dissatisfied with the service, and the evening was ruined. Why is it only in your restaurant that the "customer is always wrong"??
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1
June 11
It's strange somehow, but there weren't many people on Friday at all, I went to order three times, and I didn't have a long wait.
It is now comfortable to sit outside with a Poppy, but there are a lot of pigeons ready to get into their mouths. I like to order coffee and a cheeseburger, ice cream sprinkled with chocolate, well, it's not tasty at all.
At prices it is not expensive, up to 15 rubles you can eat a hearty meal.
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August 31
Delicious food, fast service, kind and polite staff, I love mac.Buy
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1
June 2
They serve for a very long time, employees are fussing, someone is being trained in parallel, while more than 10 people are standing in one cash register. There are no racks for self-ordering, no plates with numbers, no electronic scoreboard with the order number, instead, employees shout at the whole establishment "Who ordered the cheeseburger". The toilet did not open according to the code, the employee conjured over it for several minutes and lo and behold! - I was able to wash my hands.
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3
1
August 12
To be honest, I can only evaluate superficially , because I couldn't get in , parking is only for five cars, employees are not being chased away from other places in a friendly manner.
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July 8
The place is cool, they do not spare sauces, it is very tasty, I recommend a pie with potatoes 💛👍
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1
October 9, 2023
all payment methods work, the menu is updated, cleanly tasty and reliable, as always - I spent a great few hours there for coffee and grandiose plans :)))
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1
December 6
The Belarusian poppy is delicious. Qualitative. From rustic potatoes to beef and pork burgers. In Russia, it's all disgusting.
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August 2, 2023
The standard poppy, although as standard, differs from the original name, and from the delicious and the point too. When I tried to find my favorite Royal Deluxe, now Grand de luxe, there, the local employees did not recognize either. I tried to explain what it consists of, they gave me something similar, but still not the same) and everything is standard, as in any other restaurant in the chain.
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2
December 14
Fast and tasty, I always come here and advise everyone!
The new ice cream is just a blast!!!
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August 1
An inconvenient way of issuing orders, which is not warned about. The first time it was not clear at all how to pick up the order, we just stood aside to wait, and no one even called out to come back.
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August 12
We waited for the order for 20 minutes, despite the fact that there were few people, rude staff, too loud music, it was impossible to talk, the tables were dirty, the drinks were very diluted with water,
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1
April 19
The most backward mac of all currently existing, and this is not an insult, the lack of self-service cash desks and even banal order numbers, you stupidly collect an order on the spot. But it would only be okay, it used to be like this in all macs, I was more struck by the absent-mindedness of the staff, there was an elementary order of coffee and a pie, coffee was made immediately, and I waited 10 minutes for the pie, during which time I managed to count 5 pies that were given to people who ordered AFTER my order, of course two some of them were on the drive, but the fact itself. It's just beastly.
P.s. sugar for coffee, by the way, was not reported, a trifle, but unpleasant.
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4
November 22
An excellent fast food restaurant, in the morning for breakfast on the way to work is a very convenient option. Unexpectedly impressed by the flat, it turned out to be quite pleasant.
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August 10, 2023
It's a good place to sit after the train. It is open from the very early morning, even with a morning menu in the form of breakfasts and various drinks. The potatoes are really delicious, which is to be expected. The staff is friendly and the order kiosks are open. Very spacious, lots of tables. You can pick up the order yourself, and they will bring it to you. From the railway station within walking distance, I recommend
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April 25
We came from St. Petersburg to see the city, tried the local McDuck, disgusting taste, small burgers, high price. This is compared to St. Petersburg, only the name has changed, and everything else remains the same, apparently everything is not good here. I do not recommend a local McDuck
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1
April 30
One of the establishments of the famous chain, they cook quickly and tasty, sometimes I came here when there was little time for lunch. The only thing is, there can be a lot of people at lunchtime.
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June 27
Long. It is not usual for cashiers to collect orders themselves. It's probably not anywhere anymore. The smell of a taulet is inside. You shouldn't go there on purpose. If it's on the way, then fine.
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1
November 1, 2023
Very tasty. There are no terminals, but they work quickly and politely at the checkout. They let me in with a corgi dog, brought a bowl of water. Clear. There is an outdoor veranda. We came several times, we are satisfied.
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March 27
I don't know if I was lucky or always like this, but I was pleasantly surprised: I chose, paid, and voila: not a second of waiting for the order in front of my eyes! Fast, clean and the taste is on top! Thanks!
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1