Motorland
881 review
December 6, 2024
Everything is organized well, but be prepared that not everything may suit you and you will have to come back to return the purchased goods. Delivery is not always lucky for you.
See original · Русский
March 11, 2024
I advise you never to contact this company in your life. The score is 0. In my case, I applied for an engine replacement. I chose a contract engine with the manager, everything seems to be OK. They said that if I change to their service station, there will be an extended warranty for 2 months. I think it's good. And now the X-hour has come. I drove the car and left it, they said the replacement would take 3 days, maybe a little more, as a result, they could not change the engine for almost a month. In the end, the replacement was mastered and I came to get the car. Everything seems to be OK, I say where I want to pick up my old engine and they take my engine out completely disassembled, all pulleys, belts, fuel frame, etc. are removed. I say what it is and where the spare parts are from it. The answer struck me- If something does not fit, we remove it from your engine and put it on contract and it all happens without your consent. Well, I think the main thing is that everything is fine with the new one. I say, then let's take the spare parts removed from the contract engine and they took out the box to me, they say everything is in the box. I picked up the car in the evening after work and made the fatal mistake of not looking at what was in this box. The next day, I began to disassemble the box and found that there was nothing except the belt filters and a pair of nozzles. I called the service station, they told me that the shift that changed the engine on the weekend should be dialed in three days. Three days have passed, I dial and they tell me that yes, we forgot to give you another box where all the spare parts are. In order for me not to ride to them in Minsk, and I do not live in Minsk, I will come for an oil change in 2000 thousand km. they will give everything away. During this time, problems began, the car starts normally, then it is impossible to start, the thrust disappears, the oil burns, and when unscrewing the filler neck oil, the strongest gases go that the wheel can be inflated. I drove 2000 thousand. I call and say they say so and so. In response, they said that the person who took us for repairs on vacation. As a result, we agreed that another person would take me in. I drive the car and forget about it again for a long time, pretending that we were doing something. It's time to pick up X again. I arrived, the car is parked on the street. I'm telling me there would be spare parts to pick up that they didn't give away. They took out the box, I looked at it on the spot, but not all the spare parts. I say where the others are, to which they answer - the person who took the car will come out of vacation and will find and give it back, as a result, the spare parts were not given. They said you should have looked right away. In general, I pick up the car, but the problems are still the same. I bring it back and leave it. The car was at the service station for a week. They call and say that everything is working fine so far. I arrived and they tell me if you are not satisfied with something, you can find a hundred in Minsk, go there to get a paper that something is wrong, then come back and we will solve it, we cannot eliminate these problems ourselves. I'm talking under the contract if you can't fix the problems, there is an option to replace the motor. And I went to the sales department. I told the situation there, the guys who are sitting agreed that a replacement is needed here. We picked up a new engine and agreed when to bring the car for replacement. The next day, a call that the replacement was refused, saying that video evidence was needed that the car would not start and was operating in emergency mode. I've been shooting and sending videos of the problem for a week. result: The person who refused to replace abruptly left somewhere and no one will change without his consent. So the warranty period is gone. Now I have a car with problems, my disassembled engine, and minus about 8000 bel. rub. For replacing the engine. PEOPLE, AVOID THIS COMPANY!!!! I will never turn to you again in my life. Have a nice day!!!!!
See original · Русский
6
November 14, 2024
I ordered a spare part, brought it home, washed it (almost all the marks with which they mark the bolts were washed off because they were painted with oil and dirt)I put it on the car, it turned out not to be in it, I wanted to return it, they did not return it
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1
July 16, 2024
They sell used spare parts with the possibility of a refund. Fast and convenient at good prices. I returned the airbag without any problems.
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1
November 3, 2024
Maybe I was lucky, but they have the best prices, excellent quality of used parts. Polite and competent service.
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June 27, 2023
Very good organization, modern approach, convenient location.
I was just pleasantly surprised!
Not like before, I came to garages or hangars for spare parts, where every second seller behaved like a king with the maximum level of pathos and cretinism.
Everything is neat and cultured here, there is a place of rest, an electronic queue, a toilet. In general, it's nice to make purchases, + everything is official. Of the minor disadvantages, the waiting time can be noted.
See original · Русский
1
April 12, 2024
I arrived for the first time to refuel the air conditioner, they said it was not possible, you need to make an appointment or dial in half an hour, because they will prepare the equipment in advance, etc. I chose another day, I dial, they tell me that it is impossible for them to do so in 30 minutes, you can make an appointment,I signed up for 04/12/2024,time 11:30
I drove 40 km from the service station, I arrive, I say I have an appointment at 11:30, they tell me there is no record, they started to issue documents, the employee went to the masters and they say you need to wait at least 40 minutes ...
That's such a cool record they have
I do not recommend it, moreover, they did not inform me that the masters are busy, and we will not be able to accept for my time ...
So they also assured that this does not happen, that if at 11:30, then you will be accepted
Horns and hooves
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3
May 19, 2024
Everything is fine, they suggested on the phone which one would be better, offered a good price and in an hour it was possible to pick it up. The check was clean, in good condition, the card was accepted for payment, a check and a guarantee were given. In general, I recommend it.
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3
February 17, 2024
Great office. While waiting for an order, you can have a snack and drink a cup of coffee. Pleasant service and, importantly, smart managers who work with orders. And this is important. ) they suggested the best way. Thanks for what
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2
September 12, 2024
Great. There are no problems with the refund, if anything. But if you order a spare part right on the spot, you will have to wait half a day. It is better to order in advance through their website
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1
September 15, 2024
The rating is "0", do not be lazy, read the full review, save more than 2 hours of time and nerves). I highly recommend that no one contact this company. Yesterday, on the bumper buy website, I chose one of the most expensive mechanical boxes, sold at Motorland. I called the manager, I did not receive answers to all questions about the box, except that the VIP number should be suitable. And the questions were: direct or reverse squeeze, hydraulic. clutch or not, thin shaft or not. Well, anyway, I think I'll come and take a look at the place. Since the service station where the manual transmission was installed was closed in 3 hours, and I had to drive to Motorland in 12 minutes, I decided that I would make it in time. In this regard, I asked the manager to prepare for the issue as soon as possible, the answer was "good". I also made a request for this spare part by phone. What was my surprise upon arrival at Motorland, no one was in a hurry and was not even going to get into the situation, the faces of the employees, without exception, are dissatisfied with life, they dryly throw the phrases "wait" at questions and requests, or even pretend that you are not addressing them. Here's the truth about the company's service and customer focus. As a result, my ticket was 274 and it was in the gate called expected for a very long time, more than 30 minutes. Coupons numbered 275-290 were already issued during this period). Then what is the point of queuing for coupons?) Further, you wait for a long time at each stage and can't even ask anything, much less speed up the process. You wait in line to place an order, then to move it, then wait until the girl at the counter sends your ticket to the checkout, and then you wait at the checkout in a live queue of the same dissatisfied and tired of the "senseless and unjustified expectation" of Motorland customers. Okay, back to the story, after a long time of drinking with queues at each stage, I got in line at the checkout. And here the most interesting thing is, after standing in a queue of several people, the cashier gave the wrong change to the person in front of me. According to him, he gave her 100 rubles, the spare part cost about 30 rubles, and she gave him the change from 50 rubles. The cashier is unhappy, he says, we will recalculate the cash register, recalculates the cash register and bingo, "there is a Prize on the reel", there is not enough 100 rubles in the cash register. Then the analysis and clarification begins, and everything is in such a tone, as if the client himself is somehow guilty of this). Next, the cashier informs this poor guy that the cameras are not working). While the trial was going on, the queue grew to 20 people) and I remind you, these people have already stood in line at each of the stages (placing an order, waiting to be moved, inspection, referral to the cashier). To the remark on my part that the cashier can continue working because this will not affect the minus at the checkout, because all the checks are getting through, I receive a response from the cashier of the "rural store" saying I will not and wait. Then the queue starts to get indignant and a man from the queue comes up and says "should I wait with a three-month-old baby too?". As a result, with great incredible difficulty, the entire dissatisfied queue of 20 people managed to break the will of the cashier. It didn't end there). I go back with the check to the disgruntled employee at the pick-up counter, go into the warehouse and they tell me to drive up to ramp 1. I run after the car, drive up, get out of the car and watch the picture. The box is lying on a pallet, not packed, and an employee of the company stands and calmly says with a grin: "take it away." I'm asking, don't you download it? The answer is no. I ask again several times, maybe the person was joking, but no. As a result, we somehow managed to persuade him to load the box together. Thanks to him for that. Of course, I was late with the delivery of the box to the service station, now I have to wait for the car until Monday evening, since there is also an entry. This company has a high rating, which indicates that the reviews are inflated and in large volume. Read the negative reviews, and everything will fall into place, the service is completely absent, the company's management does not care about this. For 20 years of applying to various showdowns in Minsk, this is the worst place where the client is not respected, ignored, and rudeness is allowed in communication. I will leave a photo for confirmation). By the way, while I was at the pick-up point, I did not see a single person who would be in a good mood, all customers, without exception, are negative, and now I understand why.P.s. An amazing fact, today I wrote to Viber Motorland asking if they would pack the manual transmission and download it if I purchase it. The answer is yes, standing ovation)))))).
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1
September 10, 2024
Once I stood in line for spare parts for about two hours!!!! And the parts were unusable... Sometimes there are good quality parts, but this is rare....
See original · Русский
April 3, 2024
All the negative reviews about the service time are absolutely true, the management has not decided anything about it. BUT besides the lost time, you can get a negative result and the feeling that you are being held for a fool.
It was necessary to buy two chrome-plated bumper cilia and the glass of one fog lamp. The found ad sold "Front bumper for Toyota RAV4, 2014" (photo attached). And since the necessary items were available and the price was adequate, the order was made. The condition of the bumper can be estimated from the photo and description in the ad. On the phone, the manager once again reminded that the quality of the product "as in the photo" does not correspond to reality, that "The spare parts are separated: the fog lamp ...". It was decided to evaluate upon receipt and then decide on the appropriateness of the purchase. Apart from the waiting time for the delivery of the goods, the next "pleasant bonus" turned out to be that the second fog light was removed from the bumper, and the cost of this happiness became 170 rubles, because previously it generally cost 220. If this price was listed on the websites, I wouldn't even consider it.
The Customer Service Quality Control Service was involved in resolving the conflict, which promised to listen to all conversations with managers about preliminary clarification of the condition and availability of elements on the bumper. The next day, a service employee called back and tried to continue the company's apparently well-established policy of hanging noodles. We agreed that in order to resolve the conflict, they would agree on a downward price for me. The joy was short-lived. Now, for 105 rubles, the company is ready to sell only the central part of the radiator grille with an emblem and two chrome.the elements on the black grilles (the fasteners of which are also broken) - without a bumper. Much later, this miracle was removed from the ads with a price of 34 rubles. No one offered me such a price.
Why does the Motorland company, represented by its employees, treat its customers and their time so indifferently? Why, in order to see what is actually for sale, you need to stand in line for two hours and find out that the price also does not match, as well as the package of goods? Would Motorland employees like to stand in line for two hours after coming to the store for a chicken and find out that these are only its wings and the cost is already twice as expensive? They should not care what to buy and at what price. That's how they treat their customers.
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5
1
June 24, 2024
I wanted to buy a radiator grille. There were 3 of them on the site - one with a photo and two without. By phone, the manager assured that everything is without defects and you can choose any one on the spot. It's a little far from me - 22 km, but I went the next day. On the spot, it turned out that there was only one grate and that one with a crack. I had to go to another company, another + 35 km
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2
July 21, 2024
The staff is good, they will always help if a spare part does not fit, try to offer a replacement, in general, the impression is good
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1
August 29, 2024
First, you go through a quest with a keyboard change in order to be able to dial +, when dialing a number to receive a coupon, then you wait for 30 minutes, but a certain plus is the price of some spare parts.
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November 6, 2024
Such a showdown. You wait for hours in the store, they laugh at the store outside the door. Also, the spare parts do not match the photos in terms of what is not damaged in the photo, they are already taking out the garbage.
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December 3, 2024
I put the four rather out of spite)
Everything is fine. It's civilized. It is clear that it does not matter. Even the snorts of the staff, kind of something)
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September 13, 2024
Good afternoon. I would like to thank the MotorLand team for their friendly attitude towards customers.
I applied to this store for the first time on 09/12/2024. When I went to the terminal to take a service ticket, I didn't even have time to figure out how the manager quickly approached me and suggested what needed to be done. Inviting me to the workplace, he accepted my order for a Lambda probe. He showed everything, told about the defects and sent them for assembly.
Everything went quickly, starting from accepting the order, providing it for inspection and payment.
Thank you.
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October 17, 2024
The driver was late, refused to enter the office and hand over a spare part weighing 2 kg to another person. The masters create a problem out of the blue. The service is below the baseboard, alas.
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2
December 15, 2024
The part didn't fit. We called, we returned the spare part, we got our money back. Everything is fast, clear and understandable. Thank you. I recommend.
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2
August 27, 2023
An excellent office for the sale of used spare parts in Minsk. I liked the organization of the sales process. Everything is organized, it is immediately clear that customer orientation is on top. They give you a choice of several spare parts. What is the cost of the sales office itself, an electronic queue, waiting places, a good-quality cafe inside. Free delivery in the city. I really liked it! Guys, I recommend it!
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1
November 15, 2024
Everything is fine, I am impressed and surprised. That we can have it like this already! Thanks to Alexander and all the employees!
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1
1
May 11, 2024
There were no questions when ordering by phone.
On the issue, when trying to check the rail, they forbade removing the dust cover, referring to the fact that it is factory (no, not factory) and dirt and so on will get there. although it was removed from one side.
But most of all I liked the "teamwork", they sent me to the contact center for all inconvenient questions.
When you call the contact center again, they said that you can check it, take it off without any problems…
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4
September 29, 2023
I was looking for a starter for Zafira. I tried 5 pcs . from different sellers. They sell non-working ones or offer the wrong thing. Here they picked up my sample and offered two to choose from at once. One from Saab, the second I don't remember from what, but not from Opel, but also like mine. Both are in good condition. I took it from Saab, it fit perfectly. Installed. Very pleased. Thanks to the consultant. The attitude towards customers is very good. From now on, I will apply primarily only to Motorland. By the way, the prices are also better than where, considering the quality. I recommend. Just make an order in advance by phone according to the article, until you arrive the order will be ready. There are a lot of people. Electronic queue, everything is civil and fast.
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1
2
December 23, 2024
You can find any part on the car, a good place, and the staff will serve you quickly.
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July 11, 2024
Very polite staff, found a spare part on the website, threw it in the basket, called back in a couple of minutes, everything was clarified and you can pick it up within an hour.
I bought from them five times - everything is fine, 2 weeks for a refund. There is a service station, you can put the s/h right on the spot.
I recommend it!
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August 20, 2024
Excellent disassembly of a well-maintained site. What I chose and got did not fit, I passed it in the selection will help
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December 7, 2024
I bought a throttle valve for Opel Astra H. It turned out to be working. The office is wonderful, the service is fast. And the schedule is also great
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April 9, 2024
In principle, everything is well organized, reasonable, there are consultants, a refund is provided if a defect is detected during installation. There is parking for customers and even a buffet for those who have a snack from the road.
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1
March 12, 2024
As in Sberbank) quickly and clearly) the cashier only behaves rudely, not culturally treating customers, but in general a great place)
Managers are very helpful when choosing spare parts
I hope the review will pass moderation now?)
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July 14, 2023
There is a fairly large selection of spare parts, there are specialists for consultation and selection of spare parts, the service is good, but some spare parts have to wait a long time, although there are not very many customers at the moment, the wait can reach up to 1.5 hours, but the service is excellent) I wish success to the staff and development, as well as optimize logistics from the warehouse to the client.
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August 3, 2024
I would add employees.It takes a very long time to move parts from the warehouse to the pick-up point.Although both the warehouse and the pick-up point are nearby)).
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September 4, 2024
Everything is clear and fast. Polite staff. There is a waiting area and a cafe.
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1
1
September 11, 2024
The prices do not all correspond to the quality that is offered. That is, the price of a used spare part is overestimated, but the quality is not good
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1
June 26, 2024
I stopped by for the first time and was disappointed, I saw two engine cushions on the Ford Focus 2 on the website, the manager said they were good, without defects. In fact, one hydro support is all in oil and leaked, the second is all rubber in deep cracks and on the way.
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2
January 19, 2024
An excellent company for used spare parts. After ordering on the website, they immediately contacted me, explained everything, told me. After an hour, the item could be picked up. Convenient location, you pick up in a warm electronic queue, there is time to inspect, check everything, no one is in a hurry and two weeks to check. Everything is great, the work has been set up very well. Keep it up
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1
May 9, 2024
Unfortunately, we did not find the necessary spare parts for our car.
We booked the spare part in advance, came to pick it up, and they tell us we need to consult right away. We went for a consultation, and they tell us why a consultation if you ordered a spare part in advance? In general, we went for nothing... Probably we were just unlucky)))
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1
March 5, 2024
I bought spare parts for official cars several times at very good prices. Friendly staff. I will continue to contact you. I want to wish the company success!)
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August 24, 2023
Everything is fine, parking is convenient. The only caveat is if you buy some interior elements, they will not be presentable. Because they are taken with the same dirty gloves that 5 minutes ago they touched dirty oiled pieces of iron.. when handing over the goods to the buyer, green paint is applied abundantly.. like a guarantee or xs why is that. Their purchase documents are only a receipt for payment. In order to issue an invoice, you need to warn in advance. The product is packaged in a film if requested.
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August 6, 2024
A good store, and especially the staff. Always ready to help the customer.
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June 5, 2024
Quite a large assortment of spare parts, although they are in a difficult place for me, but we will omit this. The main thing is that I found the s/h I needed
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2
November 23, 2023
It's great that there is such a service in Belarus, there is no need to search for unpleasant shops, they will help in the selection, there is an electronic queue in the store and it's beautiful there, there is a minicafe
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1
September 15, 2024
I found moldings for an Amerekan cue ball for a sweet price, much lower than in the market. I recommend it!
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December 7, 2023
The object is located behind the MKAD, the passage is intuitive, there have never been problems with parking, modern logistics and service with a convenient increase in SMS about the readiness of the goods to receive. It is comfortable inside (electronic queue, coffee, waiting areas, toilet)
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February 16, 2024
A large spare parts store, a slightly unusual system with an electronic queue, but it greatly optimizes the work! I picked up my order very quickly (10 minutes), the only thing that would not hurt to put not the 1st person at the pick-up counter, for the whole queue)
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1
November 18, 2023
Excellent warehouse, polite and competent managers. Everything is fast, high-quality and at good prices. One word WELL DONE! The warehouse is a 10-minute walk from the house.
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June 19, 2024
A very long wait for an order. They promised to disassemble the engine to the pole in two hours, they called in 5. At the reception, the ticket is waiting for 40 minutes, after payment I wait another 40 until they deign to ship the engine. I will not change the review until the issue of shipment is resolved. I have spent about 4 hours here in the last day.
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4
October 10, 2023
The guys are not competent in their work.
I was sold a spare part that didn't fit. It is not necessary to say that I myself saw what I bought.
In my opinion, if I turned to professionals in my field, then the specialist had to pick up something that would certainly fit. Otherwise, it is not a specialist and not a professional organization.
Well, the cherry on the cake:
You are given 14 days to check the spare part, and are informed that you will be able to return or exchange it. BUT they forget to say that it will not work through a courier, for this you will have to spend 2-3 hours and go to the other end of the city (in my case) to Malinovka.
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3
October 26, 2023
I used the services of this seller twice. The first time I served about 2 hours, the second about half an hour. The last time a lock was purchased that was installed in the car door, closed and does not open. I called the consultant, outlined the situation, received the answer "I don't know" to all questions, call our service station, I call the service station, I get an answer the rate of an hour is 80 rubles, but this does not guarantee that you will be refunded for the item. A vicious circle. The door is closed because of the purchased lock, in order to open it, you need to break the lock, of course they will not return the money for the broken one, but you can also pay ONE HUNDRED of them. With the clarification "If the competence of our electrician is enough." I am an auto electrician myself and work for a service station.
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5
2