I sent my parents on a tour, they put me in a room where the engine is rattling on the roof, which is extremely problematic to sleep, they demanded 40 bucks a paw to move into a normal room, which means it's there, but my parents are principled. The tez tour guide does not actually solve the problem. But everything is freezing, come at 10 a.m., then at 12, then at 14, then tomorrow come at 10 a.m. In short, spend the rest, all the days and maybe the last night you'll get a good night's sleep. Here is the guide's contact. I hope Yandex doesn't cut it out of the review, MAHMOUD +2 0111-00 59 984 . Now I continue to send messages to the agent, but for 3 nights they can't move, the parents don't get enough sleep. If the tez tour helps to solve the problem, I will definitely update the review, write how it ended, and if nothing changes, I will also write after. update. The guide helped, as I understood it, they were resettled for the 4th or 5th night. In general, you need to knock on all the bells so that at least something works, both from below and above.

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Владимир С.

Level 3 Local Expert

I booked a tour during the early booking period to Turkey and made an advance payment. After 7 months, they will send a notice of cancellation of the tour. They used my money for 7 months and ruined my vacation plans. I will not contact this travel agency anymore.

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А Александрович

Level 8 Local Expert

A 14-night tour to Hurghada at the 5* Desert Rose Resort hotel, we bought on the first day of early booking and the day before departure we receive such a letter from the travel agent (Urgent notification for your tour has arrived: Application 22915456 / 137491449 We inform you that due to the termination of cooperation, the DESERT ROSE RESORT HURGHADA hotel will not be able to receive your tourists. We suggest that your tourists consider relocation to Option 1. *SUNNY DAYS EL PALACIO RESORT & SPA 4** (Standard Lagoon/Pool View) *with a refund of $1,324 upon request.* https://www.tez-tour.com/hotel.html?id=41845 Option *2. AMWAJ BEACH CLUB ABU SOMA 4** (Standard room) * with a refund of $1,216 upon request.* https://www.tez-tour.com/hotel.html?id=157296 *As compensation, we offer tourists one free excursion to choose from: a boat trip or a Safari* *Also, regardless of the chosen hotel for relocation, from the above, Tez Tour Company offers compensation in the amount of $ 250 /person.* Please provide this information to your tourists, discuss the proposed options and inform them about the decision made on the application.) The travel agent requested to take the decision immediately today. I will not describe here the full range of emotions that we experienced, I will just say that the mood before the vacation was simply destroyed. When we arrived to sort it out, it turned out that the proposed hotels would not be able to accept us, and the promised provisions were also just empty words. In the end, the tour operator advised that the tickets would not be lost to fly like this, and use the "booking" on the spot. And only after warning that a statement to the prosecutor's office would be written tomorrow, the tour operator miraculously (JUST FOR US) solved the "issue" and said fly. There are still a lot of wild details in this story, but in conclusion, I will only say that at the hotel we met several more people with the same stories from the Belarusian representative office of Teztur, and Representatives of Teztur in Egypt apologized and said that they had not heard anything like that and assumed that we just almost became victims of the usual scheme of fraud. Representatives of the hotel have also not heard anything about the termination of cooperation with the tour operator.

See original · Русский

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