We had a vacation with our family in March 2024.
A good hotel, everything is always very clean, cozy, wonderful and friendly staff.
They are well fed at breakfasts, lunches and dinners.
Now about the cons:
- location, the hotel is very remote from everything in general in Dubai, on the other hand, where we looked when we booked it)))
- free drinks only at breakfast (juices, water, coffee, tea). At other meals, you will be given a glass of water and that's it. If you want something else, pay (the next point is about the cost)
- of course, the hotel is very far from everything in the world and there is generally no infrastructure and possible options to have a snack or buy something, so the local guys decided to earn a little money. Everything on site (cafes, services, coffee, shop, etc.) is three to four times more expensive than in the city,
- please keep in mind that the hotel positions itself as eco-friendly, healthy and all such a healthy lifestyle theme, respectively, there is no alcohol in the hotel at all, in principle, neither for money, smoking is only prohibited in specially designated areas, on balconies
- a small beach.
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олег горнев
Level 7 Local Expert
July 22
The hotel is quite good from the middle segment. Location from the airport 40 min. The territory is very clean, the staff is friendly and helpful. There is nothing noisy and extreme about entertainment. The on-site swimming pool is refreshing. The whole hotel is in it. The sea temperature is higher than the air temperature. If for a short period of time, then the best option. we took everything included so as not to worry. The food is varied, you will find it to your taste. Do not forget about the tourist fee at the entrance of 88 dirhams. It is better to come immediately with the local currency. The location from hangouts and shopping malls is minimal. 25 dirhams taxi ride. We came to visit the aura pool. We calculated the entire route.
There are many additional spa destinations on the territory. For a fee.
There is a restaurant , gym, elevator.
In the Emirates for the 5th time. The most important thing is that the conduits and showers are working everywhere.
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Руслан Имамов
Level 7 Local Expert
April 16
A super hotel.
The staff is super friendly and helpful. There was a heavy downpour today, the whole of Dubai was flooded, as was our room. We were on the 2nd floor. The room was replaced without question with a better one without any questions.
The food is very tasty, the cuisine is different every day.(I was struck by the wood-burning oven in which pizza was cooked)
The rooms are clean, the beach is clean, everything here is super clean and comfortable.
If you are eating with your family and children, then you can't think of a better hotel. A separate children's pool. A children's room with babysitters.
In short, to say that it's super, to say nothing.
A huge plus is that you can not smoke on site and there are no alcoholic beverages.
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Людмила
Level 6 Local Expert
May 17
I recommend this hotel, the location, the staff, the design is quite consistent with 5*, a varied buffet, a compact beach, sea bathing are the components of a healthy and relaxing holiday. The convenient location of the hotel in relation to restaurants, theaters, museums, shopping malls makes your evenings not boring.
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Кирилл Р.
Level 5 Local Expert
January 8
I was thrilled to visit the gallery restaurant! Beautiful interior, mosaics, paintings and exclusive interior items create a unique atmosphere. I really liked the Greek cuisine, especially the dishes with individual serving - these are real Instagram positions! The chef came out and cooked the dishes right in front of our eyes, it was very impressive. The manager Manos is very sociable and hospitable, always wondering if everything is fine with us. I would also like to mention the hostess girls who helped book the right bed. You can also book beds on the beach or by the pool, it is very convenient. But the most interesting thing is the ice show in the pool! They throw 500 kg of ice on Saturday, it's incredibly cool! I will definitely come back to this restaurant gallery again!
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Елена Федотова
Level 10 Local Expert
August 8
I liked.
The staff is friendly, not annoying, clean, everything was cleaned everywhere, the food was varied, there were enough sun beds for everyone. There was a free shuttle service to the Mall.
A cozy, peaceful hotel. There are no noisy parties here. There is a construction site nearby, we were afraid that it would infuriate, but we forgot about it altogether, because we did not hear any noise.
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Marina
Level 5 Local Expert
May 20
Everything is great, starting from clean and spacious rooms, ending with the beach and pools. Attentive staff, live music in the evenings, a good buffet with a large selection of various dishes from all over the world.
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Татьяна Ионова
Level 17 Local Expert
November 30, 2023
Excellent hotel, location on a Palm tree. The service is beyond praise. Special thanks to Nazgul - she always helped in solving any issue. Healthy lifestyle nutrition and Detox cocktails. NO ALCOHOL! A pool with cool water, cleanliness all around. The rooms are spacious and bright. I recommend it! There is a supermarket next to the hotel - we bought ice cream, fruit, headphones.
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Влад Яриков
Level 15 Local Expert
July 26
The hotel is small, but it has its own beach and this is a plus. The food is very tasty at the hotel, we took everything inclusive (it's a pity that the hotel is without alcohol) and ate with pleasure, even gained 3 kilos))
The rooms are spacious, the cleaning is good, the staff as a whole is very ok.
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Dgdyhssc
Level 8 Local Expert
June 26
A good hotel for its price. It's nice that there are buses to the city, a very tasty restaurant. The pool is pleasant in its temperature for February. Beautiful panorama of the Palm Tree
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Ева Иванова
Level 6 Local Expert
June 20
There is a loud construction site nearby. Not very comfortable
It takes a long time to get to the shopping center too
The hotel is not bad
But it did not work out to have a normal rest at sea, as we arrived at the river, because apparently artificial shores
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Yulia Romanovich
Level 6 Local Expert
February 13, 2023
We really liked everything ! The food is delicious , the selection is large , fresh vegetables , fruits , fish , seafood ! It is noticeable that the quality of the products is high . Thank you very much for the kitchen .
The hotel , the rooms , the beach - everything is clean and tidy . Pleasant smells, soft pastel.
The staff is very friendly and helpful .
Of the minuses , the only thing is that the hotel is far from the city center ( you can 't get a taxi every day . But who doesn 't need parties and city walks - perfect . I think the hotel deserves a high rating . Thank you very much 😊
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Анна Д
Level 6 Local Expert
August 2
A great hotel with friendly staff and beautiful views. The room is cleaned regularly. Meals were not ordered at the hotel if at the hotel restaurant. I recommend
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Татьяна Долгирева
Level 4 Local Expert
April 17
A 5-star hotel does not pull! Linen and towels are grey! The food is not tasty, one bird is made of meat, there was beef once in 10 days! The beach is not bad, there are nets from predators, we swam calmly! I would not recommend this place!
The hotel does not pull for 5! The underwear is not white, but gray! And the food is not very good! The meat was poultry and beef once in 10 days!
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Александр Любушкин
Level 4 Local Expert
September 6
Nice hotel, but small enough. In general, it is easy to get to any point in Dubai! I advise you, very good food)
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Vladislava Maslo
Level 7 Local Expert
June 9, 2023
If you are tired of the hustle and bustle of the city and want to reboot, then you are definitely in The Retreat Palm Dubai MGallery by Sofitel
Very polite and attentive staff. Always in touch with you, solve any questions. When visiting, they give a compliment in the form of a cushioned bracelet and treat with a vitamin shot.
INCREDIBLY delicious, fresh and healthy food prepared for every taste. Every day themed dinners: Mediterranean, Mexican, Arabic, French, etc. and so on.
It is important that there is no alcohol in the hotel and it is not welcome.
There are not many people in the hotel. Well, or so it seems because of the features of the hotel.
Beach. Very clean, always combed, entering the sea is pleasant and not traumatic. Tides and tides live their own lives) Sometimes the water is knee-deep near the grid, but this is temporary.
The views deserve special attention. It's very unusual to swim in the sea and look at the skyscrapers of Dubai Marina. Very beautiful!
To the center 40 minutes by taxi. Nakhil Mall Shopping Center is 10 minutes away. Very convenient.
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Riana Ushurbakieva
Level 2 Local Expert
August 13
Friendly staff , though few Russian-speaking staff , delicious breakfast , clean room
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Диана Ч.
Level 6 Local Expert
October 13, 2023
Well, what can I say. This hotel is definitely not 5 stars. 4!!!
As for food, there is, but the choice is small. And the hotel itself is very small. Nowhere to walk. There is a construction site nearby. So if you choose a room with a view of the city, you will hear the noise of construction in the morning. At the end of the rest, they also started making tiles next to the pool. Very unpleasant and noisy.
We were supposed to go to another emirate to another hotel, but the tour operator Pegasus really let us down and we got here. Very sorry for the day for the spoiled rest.
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Абдурахимов Хуснитдин
Level 2 Local Expert
June 9
Before breakfast, lunch, dinner, every time they check which number you are from.
Even if everything is included!
If you order tea, you will pay $ 7
You need to buy drinking water at the beach.
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Анна Соло
Level 7 Local Expert
August 21
Nice hotel, friendly staff. There were at the end of July, when there was very strong humidity and the temperature felt like +56. The pool saved
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Михаил
Level 12 Local Expert
April 14, 2023
We were on New Year's holidays in 2023. Not a bad guest, good food, cleaning, too. The staff is quite attentive. Like many (judging by the reviews), there was a sooooooo long settlement, although I filled in all the data beforehand. Finally, they also distinguished themselves. They gave (for money, of course) a dirty (to be exact, a dirty) car, both outside and inside, for a trip to the airport. It was even somehow a shame to get out of it, and also with the hotel logo. They made a direct anti-advertisement for themselves.
The location is for an amateur, there is nothing nearby, but no one canceled UBER either)) The beach is small, but there are always places, a lot of water rides are offered. In general, we are satisfied. You can go again. Still, it's not for nothing that I sent them an angry letter for a taxi. General Manager himself apologized and asked to contact him in advance at the next check-in)
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Ольга П.
Level 5 Local Expert
April 3, 2023
We were on spring break with two children. I really liked it! The hotel is clean, the territory is well maintained. The staff is friendly, the chef meets the requests of the children, cooks very tasty! We will be happy to come back again.
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Инна Г.
Level 2 Local Expert
May 15, 2023
A wonderful hotel! Excellent service! Very good staff! Muskan is a very good specialist at the hotel! Friendly and sweet girl, helps in everything! I recommend contacting her on any issue.
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Наталья Сапронова
Level 4 Local Expert
October 20, 2022
Now we are resting in this hotel. The main thing: a small area, but everything you need is there. The sea is fenced with a net from jellyfish, the net is all torn, jellyfish swim and sting people very much and painfully. The rooms are good, technological, modern, the view from the rooms is good from almost all. The food is excellent, thanks to the hotel for the desserts, they are divine. The waiters pour coffee at breakfast, you can ask 10 times and wait a long time. There is no alcohol in the hotel, take it from the duty-free who needs it, or you can buy it at a nearby hotel on the beach. The bus to the city runs at 10 am only. By taxi to Dubai Mall 80 dirhams, to Emirates Mall 40 dirhams. Divide by 3.6 and get the price in dollars. The hotel is quiet, there is not even music. There are activities, but they apparently take place in closed settlements, since nothing is seen or heard on the street. In the evening there was no program, we listened to music and a saxophone from a nearby hotel. Room 114 with a gorgeous terrace, if anything) 😉
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Katy_chili
Level 6 Local Expert
June 18
A good separation! Location , service, food, cleanliness. I recommend.
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Мила Ц.
Level 8 Local Expert
February 10
A great place to relax. Friendly staff, beautiful beach and swimming pool. Cleanliness in the rooms.
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Елена
Level 7 Local Expert
October 21, 2022
A great hotel for a quiet family holiday. Delicious healthy food, high-class service, a separate beach, which is constantly cleaned of algae and other debris. In the pool, the water is cool, in extreme heat, there is a Russian-speaking staff.
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Артём Романенко
Level 9 Local Expert
May 19
The average hotel is nothing special, one Ala carte restaurant of the advantages is that the location of the hotel is on a palm tree
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Ольга Ш.
Level 9 Local Expert
December 29, 2023
Excellent, clean, sparsely populated hotel, with friendly staff and attentive service
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Eлена Т.
Level 9 Local Expert
September 21, 2022
I had a rest in early September at this hotel for a week. The overall impression of the hotel is good, a beautiful view of the palm tree and Atlantis, a nice beach, the room was cleaned well, the food is delicious, varied. I didn't like the drinks service. It is not convenient that there is no self-service regarding drinks of coffee, tea, juices, water. Sometimes it is impossible to wait for the waiter and order drinks. When checking in, they first asked for a deposit, but said that there was no way to leave a deposit, then they took the usual fee upon check-in. I would like to come back here again if the drinks service changed.
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эдуард добрынин
Level 5 Local Expert
July 7
I always choose Jumeirah. Great hotel and good service!
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Александр Евгеньевич
Level 5 Local Expert
July 3
A wonderful hotel, but there is one drawback. If you want to walk until nightfall, you can only return by taxi…
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Ульяна Г.
Level 6 Local Expert
January 20, 2023
I rested here for 4 days. I liked everything very much. Delicious breakfast. The beach is clean, the staff is good and of high quality. Room cleaning is good. The rooms are great.
A lot of birds- but it didn't bother me.
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Балакин Александр
Level 5 Local Expert
October 30, 2023
Super everything!!! From slippers to the sea!!! Great stay in a great hotel!!! There is only one minus - a construction site at the entrance, but this is a temporary phenomenon. October 2023
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Дмитрий Шалыгин
Level 21 Local Expert
December 1, 2022
1) the level of service was not even close to the Sofitel, there are retreat nameplates everywhere, so the hotel is the same.
2) check-in - 3 hours , at 5 pm in the end ? We have a family: my daughter is 2 years old - I tell them in plain text - provide a room where I can change my daughter - as a result, after shouting that the child should be washed after a 5-hour flight and 2 hours of waiting (you understand what she had in a diaper), they changed her in the luggage room, for luggage Karl!!!!, and with us, another guest shouted louder than an elephant that he booked a month ago, and has been waiting for 3 hours (they have a one-year-old child in a stroller), meet more guests on the beach - they checked in the day before - also through the ass, 2.5 hours - they have 3.5 daughter.
3) about food - apparently the representatives of the operator of friends are asking for feedback, so that at least someone settled in, there is nothing to eat - a joke was born - if you want to lose weight on vacation - I'll show you where (a small choice, and as if to taste, they cook better in roadside cafes, about the fact that a fitness hotel is bullshit)
4) the beach - it lacks cleanliness, and the care equipment, then - fenced with a pipe for vacationers ? Where are the aesthetic buoys, well, as if the feeling of a frog (change the name to a pioneer camp), not only children bathe
5) he is scanty, the operator has the 5th marked - assholes and babblers.
6) nearby construction sites.on the left and on the right side.
7) deluxe seaview is a room for a construction site with the sea.
8) I will go to the representatives of the tour operator to change the hotel, for my money to spend a week of time on a hotel in which everything is so through the ass - it's better then to go to Sochi.
9) I forgot about the children's pool, inflate a large inflatable one - you will get a children's hotel in the Palm sofitel retreat (5 ke as they call themselves)
10) about the mini bar, surprised from the reception - there is water and Pepsi, but you don't drink them, they are paid. More precisely , if you drink , you will pay ( settled on ultra all inclusive )
11) have you read about the caring and responsive staff, guys, are you sure you're writing about this hotel?
I think that's enough
There would be an opportunity to put a minus 5 stars- I would put, and so 1 (count, how was it at school)
If and who to send here (Nastya, I'm another Sofitel, who is nearby, I meant)
the photos from the description 90% added by the hotel apparently only make sense? You can't buy all the reviews, there will be more the same as mine.
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Михаил Федоренко
Level 22 Local Expert
March 10, 2023
Excellent and professional work of the staff, starting with a meeting at the entrance upon arrival. Well done, they work well. Good location, not a bad beach, not a deep stretch of sea. Work on the menu, it's on the 3rd.
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Юлия П.
Level 8 Local Expert
July 19, 2023
Very nice hotel
Quality of services, service, convenience, cleanliness, food, Parking, security, location - everything is at the proper level 👌
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Миша Журавлёв
Level 3 Local Expert
July 24, 2022
Everything is fine, I rested here for a week, the hotel is gorgeous, thanks to the staff , the room cleaning is very high quality, thanks to Manoj and the guys from the beach with Henry in particular, all the staff is very responsive
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Диана А.
Level 5 Local Expert
February 16
Everything is at the highest level, especially the staff, very friendly 👍
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Кирилл Аникин
Level 8 Local Expert
July 20, 2022
I was on vacation for 10 days! Everything is super! The hotel is cool! The service is at the highest level! Everything is great, the pool is very clean. Huge respect to the staff especially Niraj
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Alexander M.
Level 19 Local Expert
October 27, 2023
This hotel is located on the farthest branch of the Palm Jumeirah. The hotel declares its new concept of Wellness, which is expressed, for example, in the fact that the hotel is a dry law. There are no alcoholic beverages in the bar, in the restaurant, or in the minibar in the room. But there is a huge amount of confectionery everywhere: buns, croissants, cookies, cakes and sweet soda. In general, everything that is necessary for a healthy lifestyle. At breakfast, you have to wait in line to get into the restaurant. The private beach is tiny, and there are no free sunbeds on it during the day. If there is still a free sunbed, then the umbrella will not open over it, since it is broken. And it's only $300 per day for one (breakfast is not included). Breakfast costs about $40.
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Вадим К.
Level 4 Local Expert
January 10, 2022
We lived in this hotel from 01 to 08 January 2022. Booked through Booking.
First the positive (because there is not much of it):
- great breakfast;
- the sea is nearby.
And now, what didn't you like:
1. Upon check-in at the hotel, they demanded to pay 3,000 derham (60,000 rubles) deposit for possible damage to the property of the hotel. The website doesn't say anything about it. They promised to return it on departure, it's been 2 days since we've been in Russia, and they don't return the money.
2. The website says "we speak your language", but of all the hotel staff, this is 1 person at the reception. We saw him 2 times.
3. The number was positioned for us as Business +, in fact it is a common Standard. In Russian hotels, the lowest category.
4. Everything is paid in the room, tea, coffee, cookies, water, etc. Actually, for 50,000 rubles a day, you could do it all for free. When leaving, they took 800 rubles for a pack of cookies where there were 4 cookies. Tiny thieves.
5. Once I posted a Do Not disturb sign on the door for 2 hours. After that, they did not clean for 3 days. The cleaners are Hindus, terribly lazy. Only when I started complaining at the reception did the cleaning.
6. Towels on the beach are given out for painting! I've never seen anything like it.
7. The iron in the room is probably old, and of course the cheapest. Instead of steam, it "spits" gray-black water. If you decide to stroke white things, you can irrevocably spoil them. Naturally, no one will reimburse you for anything.
8. When checking out of the hotel at 12.00, they started calling every 5 minutes.with a request to vacate the room. Usually given within 1-2 hours extra. There's not a minute here, check out and that's it.
There are still negative aspects, but they are smaller.
In general, I strongly advise you not to book this hotel!
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Влад в.
Level 5 Local Expert
August 26
Nice hotel, great option
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Оксана Лисина
Level 6 Local Expert
November 1, 2023
Very nice hotel, great location and excellent service
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Роман Б
Level 12 Local Expert
July 20, 2023
Not a bad hotel with very nice clean rooms, a lot of children, but you can stay away from them)). The restaurant is so-so, but you can last for a few days. The beach is clean, but you can swim normally only in the morning, then shallow because of the low tide.
The manager at the reception was very helpful in all matters.
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София Магомедова
Level 6 Local Expert
May 11, 2022
I stayed at the hotel with my husband from 01.05 to 08.05, booked through a tour agency. After booking, I decided to read the reviews and was a little scared, but as a result: they did not take any deposit from us (which they write about in the reviews below), the room was always cleaned during the time, in the morning (at about 10:00), leaving for breakfast, I pressed the button at the door to the room that the room could be cleaned and coming back to the room at (12-13h) the room has already been cleaned. Always leave a lot of water in the room (drinking). there is no alcohol in the hotel, which means there are no drunks and there are no women with low social responsibility (which are full in other hotels). The food at the hotel is surprisingly very tasty, I advise you to take breakfast and dinner, since food is expensive in the city and not everywhere it is delicious for a European person. The beach is very clean, the sea is also clean, there are a lot of grouse, by the way, on the coast where few people can observe small crabs). And of course very nice, polite and understanding staff. In general, we were satisfied with the hotel)
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Галина Дёмина
Level 2 Local Expert
May 31, 2021
The hotel is good, the food is excellent, the rooms are very clean, cozy. The bay is unusually clean, the water is warm, the territory, although small, is clean. The beach is constantly cleaned, the sun beds are comfortable. I recommend it especially with small and children. Yash nd rahul.
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Павел Шокарев
Level 8 Local Expert
July 16, 2023
A nice hotel in a quiet location on a palm tree, the beach is of course small, the breakfasts are on the level, for a relaxing holiday, you won't go far on foot, just a taxi.
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Инкогнито 6047
Level 5 Local Expert
March 21, 2023
In October there were jellyfish... huge and terrible... you can't enter the sea. The hotel is non-alcoholic... even for money, you can't buy a glass of wine.. the food is acceptable... that's it
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Инкогнито 0871
Level 7 Local Expert
November 11, 2023
Everything is fine, the beach is great but the food is terrible. And so everything is new