Rixos The Palm Dubai Hotel & Suites
269 reviews
May 13, 2022
Luxury hotel, good location. We had a rest in May 22. The staff is very client-oriented. We arrived early in the morning and Nazgul immediately took us to breakfast while they were making out the room, and she was always interested in our wishes. I was glad that there were a lot of Russian-speaking guys in the service. When checking in, the shower did not work well in the room, Anastasia helped us and on the same day they changed to another equivalent number. Excellent and varied nutrition. There is everything!!! We haven't tried everything in a week. There is a lot of choice of alcoholic beverages, as well as fresh juices, fruits and ice cream on the beach. I was very pleased with the choice of fresh meat products and fish in the restaurant, which could be shown and immediately cooked on the grill. Guys go to the beach and bring drinks. We visited three Ala-card restaurants by appointment. I liked Italian the most. Everything is clean and beautiful. The sea is great. The reception staff is attentive and helpful. The hotel provided free tickets to the Atlantis Water Park. In general, the rest was five days. Many thanks to the management and staff of the hotel! Let's come back again!
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5
2
October 7, 2022
Our stay was wonderful at this hotel thanks to the service and all the staff. The kids' club is great. Very attentive staff responsibly watched over our children. They were constantly entertained, played games. A huge help to parents who also go to rest.
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3
December 25, 2023
A very good hotel, I recommend visiting it, the most interesting thing is that it is located on an artificial island. We have already been there and in this hotel in another hotel on the same island in the form of a palm tree
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3
January 20
The only all-inclusive hotel , decent food, good kids club , good service but the rooms are shabby
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3
April 16
That's great! From location to service and sports events. There is a small fly in the ointment - tired rooms.
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August 8, 2023
Turkey in Dubai. Excellent service, delicious food, wonderful rooms, an ideal kids' club. For Dubai, with its prices, it is also super-value for money.
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February 2
Everything is great, I recommend it to everyone, cleanliness,100%food, rooms are spacious, everyone is friendly
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March 11, 2023
A good hotel, the territory is not too large, but quite diverse. The service is on top. It's good to relax with children, the food is varied, the alcohol is good. Includes a visit to the water park
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1
December 7, 2023
The best place I've been able to visit. The service is just 5+! Very tasty food, super friendly staff, great room, pool and sea always with free sun beds at any time of the day. High-quality alcohol and cocktails.
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March 9, 2023
Everything is great, just super. The food, service, accommodation are all top-notch.Beach bomb. The staff is well done, everything is quickly cleaned and brought. We will definitely come back again.
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3
September 24, 2023
Cozy, all inclusive, comfortable. Private, if that's interesting. Go to the city from the farthest end of the palm tree. I like it there!
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3
June 28, 2022
Nice hotel. They are fed properly. The service is on top! We were pleased with free tickets to the water park with a transfer. Of the minuses: the sea and swimming pools are "closed" early, the mini water park in the children's center did not work ((By the way, the children's center itself works perfectly! The children tried to get there before they had finished their lunch. Special thanks to the team of the children's center: Denis, Karina, Katya, Madina and Nastya.
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3
1
April 14, 2023
I recommend a hotel with a pure heart, a cool beach, service, cuisine. The number of rooms is not the first freshness, but very decent , a lot of entertainment for children.
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March 31, 2023
We have been to the hotel twice (December 2022, February 2023).
The most important thing you need to know about this hotel is that you will not get a luxury vacation, which you expect for such money and with the name Rixos.
The only (and certainly) big plus of the hotel is a children's club.
The rooms are outdated, they are cleaned very poorly (the table near the bed has not been wiped once in a week).
When checking in on the first day, they requested a replacement room, because in the 1st building (where the main reception is) the rooms are even more tired than in the 2nd.
The food is the same every day, there is zero variety. Plus, she's pretty mediocre.
Another small plus in the piggy bank is the staff: female assistants and employees of the bar by the far pool.
Summarizing all of the above, it would be a great hotel if it cost 100k a week, and not as much as it costs now.
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3
March 7, 2023
There are a lot of reviews about Rixos The Palm Dubai, and it's not easy to add something else to the useful information already available in them. But I really want to share my impressions.
And the impressions came out mixed. We (a family with two children) arrived in Dubai in the afternoon, and got to the hotel only about six o'clock in the evening. And no one greeted us with welcome drinks anymore, which is a shame. The whole check-in process took about an hour, of which we waited in the lobby for almost half an hour until the room was prepared, or something else. Considering that the room was guaranteed to be ready for lunch, it is completely unclear what we were hatching. The children, tired from the road, who were not even given a drink, did not appreciate it. It was also necessary to make a deposit for accommodation, in the amount of 500 dirhams, which, again, took some time. If the hotel operates on the AI system, then, probably, you can not take a deposit. Also, the local tourist tax is paid additionally upon eviction, although it is not at all clear what prevents it from being immediately included in the cost of living, as the vast majority of hotels around the planet do.
We lived in a TWO BEDROOM FAMILY SUITE, in the third building, which, I read somewhere, is also called family. The building is not real, empty, uninhabited. When you enter the building, it feels like you are moving into a new apartment after the first renovation. There is no energy. There is a lot of space, but it is not filled with anything. This also applies to the number. It is big, probably even huge (250 sq.m.). But also empty. It's hard to put into words, you need to feel it. There is no alcohol in the mini bars. It seems to be nothing terrible, but for a hotel that declares to itself that it is "the only one in Dubai operating on the UAI system", it looks somewhat strange. Some kind of not real UAI. If the price were one and a half times lower, I would forgive, but the price is not lower.
The Internet in the room is 19/16 Mbit - not the fastest, but quite sufficient. From Russian channels there are: TNT, Russian music box, Euro news, Cartoon, TVN. In winter, the climate control does not work and it was cool in the evenings. There are no complaints about the cleaning of the room and its equipment (bathrobes, slippers, safe, ironing board with iron, washing accessories, etc.), everything is on the level.
Of the buffets, we liked Turquoise more, located near our building. A La Turca, in the main building, although it even has a small children's playroom, looks simpler. A pair of accent accessories will definitely not hurt him. From a la carte restaurants, we visited the seafood Aqua and the Italian L'Olivo. I liked both of them on the menu. According to the interior, L'Olivo, again, resembled a large dining room. I'm sorry, I can't do anything about my own feelings! If someone does not agree, I ask you to write them off on the subjectivity of perception of the surrounding world. In general, a good interior designer will not hurt the Rixos The Palm Dubai hotel.
In general, the food is at quite a decent level, it is difficult to wish for something else besides what is offered. A large selection of drinks, including alcoholic. I counted 9 types of one beer. According to his wife, there is also a chic cocktail menu. Here it is, I hope they won't block it: https://qr.mydigimenu.com/08bf386a-1fc3-4118-9262-55cb12f5f2a7
Of the paid services, I was surprised by the cost of a hookah: "shisha" at a price from 150 to 350 AED (this is 100 of our American dollars, however). For a world where no one drinks, but everyone smokes, the price tag is not the most humane. A week later, for example, I ordered a hookah in the Maldives for $ 40, with all taxes there, in a very decent hotel.
The children liked the Rixy Club, there are no complaints here. Games, activities – not bad. The children were even taken somewhere to cook real Japanese rolls. I tried it, I liked it. Almost all employees of the club are Russian-speaking.
I also liked the work of personal assistants. We had Victoria and Nazgul. They sent us various useful information via WhatsApp and answered our questions. Also, the girls in shifts, from 7.00 to 23.00, with some absences, were almost always at the workplace at the entrance to the building. We had few questions, mainly about transfers, which we organized through the concierge service of the hotel, but all of them were promptly resolved.
Speaking of transfers. If anyone is interested, then a Lexus ride to Burj Khalifa and back cost us 360 dirhams. The driver was polite, gave us his business card, kept in touch with us and took us back to the hotel at a convenient time for us. We went to the Motiongate amusement park for 620 dirhams, on GMC Yukon. It was possible to go for 570, in the same Lexus. But we chose additional comfort.
The hotel offers a free shuttle service and a visit to the water park at the Atlantis Hotel, which is a five-minute drive away. Rixos doesn't have its own "Land of Legends" in Dubai, but the guys keep the brand, well done. And there is also a free transfer to the Mall of the Emirates, and this may be useful to someone.
In general, I repeat, all my feelings were mixed up in this hotel. I am not ready to recommend it if you are going to Dubai for a real "luxury" persistently, but I will not blaspheme and dislike.
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6
February 24
4th with 2 children! In January, it's not super hot!! The hotel is certainly a bit old! But overall everything is fine!
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April 7, 2023
A great place to relax. The service and atmosphere are designed to maximize the pleasure of your vacation. I really liked everything. Thanks!
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1
April 2, 2023
Lovely hotel. A little far away, but quiet and peaceful. The room is spacious, there were problems with the shower, they were immediately eliminated on the call. The staff is very helpful.
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4
December 7, 2023
I liked it, very friendly staff, comfortable, delicious, satisfying, good at your place!!!
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3
December 8, 2023
I really liked everything , the service, the food and the weather , the staff is especially attentive🥰🥰🥰👍
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February 1
A nice little Arab, but the rooms are terribly old, and the shower fell on my leg as a gift, well, it's not bad really.there are many restaurants, a shuttle service, although it is a long way from the center of Dubai
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3
1
May 17
We had a rest in August 2022. The hotel is nice, the beach, the bay is clean. There is no organization for the issuance of beach towels. 20-30 minutes, or even longer, you wait for an employee to come up and ask what is needed, you can not wait. You can't wait for drinks on the beach either. The work of the beach staff is worse than in 3-star hotels. The service is like in Turkey, they won't move without tips, there is no Emirati hospitality.
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October 6
An ideal hotel for a family holiday.
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February 6
A great hotel for children!!!!The food is varied, the bay is super,,,there are a lot of pools!!!
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April 27, 2023
Damn, how cool it was here, the rooms are the best, especially the drinks, the buffet food, the beach is so beautiful, I recommend this place to everyone.
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3
April 29, 2023
If you are not confused by a slightly tired interior and difficulties with trips to the center (long and expensive), then the rest of the hotel is the standard of service, quality of food and drinks (including alcohol), a set of services and relaxation. Prosperity to the hotel, good luck to everyone!
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3
June 14, 2023
The hotel is good, the rooms are cleaned twice a day, the buffet, the choice of food is great.The pool is super, the sea and the beach are not very, located in the bay.
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October 4
A very nice hotel from rixos where I have been is one of the best
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March 26, 2023
A very comfortable and cozy hotel. Nice staff. Everything is great. Delicious food. Thank you for your hospitality!
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3
April 13
Excellent territory, food, swimming pools, children's entertainment
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September 8, 2023
Everything is super! Attentive, polite staff. A good number of rooms. Fantastic food.
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April 28
Great
Everything is included
Relax sunbathe swim
Everything is super
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May 22, 2021
Amazing Response! The restaurant near the family building is just super for kids . There is everything - a children's menu, super staff, everything is delicious and of high quality. Special thanks to the manager of Aktobe - The girl speaks Russian, is always ready to help with the choice for the kids! The pools are just super ! A special family recreation area! Kids club! Rest Is A Pleasure!
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3
June 5, 2023
Nice, quiet hotel on the outer ring of the Palm Jumeirah.. It's boring, there is no entertainment program. There is no convenient access to the beach restaurant from the side of the building.
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February 26, 2023
We were here in January 2022. A very beautiful all-inclusive hotel, a decent hotel meets its stars. Attentive staff, beautiful territory
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1
March 26, 2023
Everything is great for children if you don't go anywhere, the rooms are extremely mediocre, if you don't have time to have dinner - only room service (with a limited menu and inflated prices (food is the same as in the canteen, only for money and not small)
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1
August 31
Not enough space but very stylish
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2
July 31, 2023
They want to cut money from tourists and carry out renovation!
I do not recommend going with the children now!!
Repairs are underway, respectively, the constant stench of acetone and other LCP)
The hotel has become much worse, in everything: food, **battered ** rooms, terrible crumpled mattresses, which they call a Premium room, with dirty floors, corresponds to 3 stars, in their Turkish understanding, not 5! Has been here since 2014, heaven and earth!!!
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6
1
February 21, 2023
The hotel is not bad, the food is right for 5, but there is not enough seafood, the service is good, the rooms are tired. Children are fine , there is a club with animators .
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1
January 31, 2023
A very chic hotel, with good service, staff, The best of the staff was Javid, and of course coach Katya, Marianna, Yaroslav and Shah.
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3
January 19
Nice hotel, no comments.
It's cozy, they play with children, the service is good
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3
June 7
Everything is as always on 5. I love the Rixos network❤
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April 15, 2023
A wonderful family hotel! Not big- but very cozy, nice rooms, great restaurants
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2
December 19, 2023
Mega chic hotel!!! Service 5++++
Not very new)) but you can also find advantages in this
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August 13, 2023
Positive: high-class service, spacious rooms, sand beach,
Rixos is how it should be . Level up !
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May 3, 2023
A wonderful five-star hotel. There is almost everything your heart desires, but there are rixos and better, (for example in Antalya)
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1
August 20
The hotel does not meet the stated level and its price, the sea is covered in algae (August 2024), the room stock is very tired, renovation is required, the service is so-so.
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1
November 20, 2023
Excellent hotel , also special thanks to patisserie/ reshani, cristy
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3
April 18, 2023
Everything was great. A good selection of dishes and drinks. Various interesting activities and good rooms
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1
March 2, 2023
We really like coming here!!! The rooms are good, the food is super, the kids have fun! Thanks to the staff.
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