A good enough hotel. I think it's normal for my stars. Among the advantages are a large bathroom, good breakfasts and inexpensive coffee, a cooler on the floor, a safe, Wi-Fi.
Of the cons, it's a little dark in the room, there is no tea, kettle and coffee (but probably this is standard for all three stars).
The staff at both the cafe and the reception is friendly.
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Алина Евстигнеева
Level 6 Local Expert
May 14
Convenient location.
There is a beautiful mosque nearby, and the American Consulate is a 10-minute walk away.
The hotel has an excellent restaurant and bar, everything is fresh and delicious.
Attentive, helpful staff,
BUT!!! there are problems with ventilation, it is very stuffy and the smell is specific.
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юрий ш.
Level 4 Local Expert
May 9
Good rooms for every taste and the price tag too. A restaurant and a 24-hour bar. The prices are reasonable, the menu is varied, there are many national dishes. The breakfast is a buffet, there is a lot of everything and it is delicious. Breakfast is included in the price. Standard single room with a large bed. I liked everything.
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Игорь
Level 7 Local Expert
December 11, 2023
A good hotel, new, clean, friendly staff, speak Russian. It is located within walking distance from the Hazaret Sultan Mosque (I strongly recommend to see it, it is amazing), the President Park, the Palace of Peace and Accord, the National Museum. The hotel accepts MIR cards, add 10% for conversion. In other places, it is better to have tenge. There are a couple of exchangers nearby. Who goes to the US Embassy, convenient location, walking in a straight line for 10 minutes. The hotel has a 24-hour bar where you can have a snack. The restaurant has a good buffet in the morning, not rich, but, in principle, the whole set is there. But! For lunch and especially for dinner, if you eat well and sit down, do not count on it. It's a real disaster. The kitchen is three-star and the main thing is a very poor menu. Yes, it's still okay! According to the menu, the waiter warns right away, this, this and this are not there, there is only this. And tea and sugar in bags, like in a railway carriage. For a restaurant, it generally sucks! It's even amazing, what's so difficult about it? Brew it in a kettle, put sugar on the table, no one steals it now.
Yandex taxi and Uber work without problems, prices, even taking into account conversion, are about the same as in Russia.
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Сергей З.
Level 30 Local Expert
April 3
A good hotel in Astana. Convenient location, you can go to any area of the city. The price is above average. It's comfortable inside. Not a bad breakfast. If you are willing to pay, it is a normal option in this part of the city
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Сергей Никифоров
Level 6 Local Expert
April 24
A good hotel, it's cheaper to pay for breakfast when booking.The staff is very friendly and helpful. I liked the bed very much. There is a small minus, the air conditioner does not always cope, I would like it to be cooler.
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Сергей М
Level 10 Local Expert
June 7
Ibis Astana is another hotel from this chain where I stayed. As it was written in one of my previous reviews, these hotels are a good value for money for me, and if there is an Ibis in a particular city, I always try to stay in it. Ibis in Astana was no exception, and I made the right choice. In terms of quality and conditions, this hotel was in no way inferior to other Ibises - the rooms have comfortable beds, a safe, slippers, a dental kit, and a water cooler on the floor. But the difference of this particular hotel can be called the building itself, which consisted of 15 floors, and from the upper floors the whole city is at a glance. As for the location, on the one hand it will be far to the city center (Nurzhol Boulevard) on foot, but on the other hand, attractions such as the beautiful Hazret Sultan Mosque, the Palace of Independence, the Palace of Peace and Accord, as well as the Presidential Park are located not far from the hotel. The breakfasts at the hotel are standard, without frills, but you will not stay hungry. I was especially impressed by homemade pies, sometimes with onions and eggs, then with potatoes, in general, the taste of childhood, like my grandmother's.
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Даниял мырза
Level 16 Local Expert
March 31
A nice, comfortable hotel. I lived here in winter. Heat. Very convenient location.
Friendly staff, very atmospheric lobby.
The sofas are soft and comfortable.
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Алена Шупакова
Level 10 Local Expert
July 8
Three stars. Very convenient location. Linen does not change, cosmetics and towels do not change daily, otherwise everyone tries almost to "5". Clean, good breakfasts. Staying for a couple of days is a very good option
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виктория .
Level 2 Local Expert
April 1
A wonderful hotel! we lived for 3 days, came and cleaned, everything is very comfortable, beautiful, everything is side by side. I will always remember the crazy view from the window, a large window sill where you can sit, reasonable prices at the bar and delicious food!
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Yulia Demina
Level 8 Local Expert
February 17
Ibis is a good network, I often stay in them around the world. Astana is no exception.
Not a bad room, a panoramic window, which made it cool in the room. It's -28 outside, I turned on the air conditioner for heating, it got warmer.
I didn't take breakfast.
It is uncritical, but unpleasant that I was not notified at check-in about the amount of the surcharge for early check-in.
I arrived at 8.00 a.m. and asked to check in if there was a room available. I settled in without any problems, I happily went to bed after a night flight, and with Atra I found a much larger amount of write-off. The cost of a room per day is 5,400 rubles, an additional 3,100rubles were charged, although usually no more than 50% of the cost of a night's stay.
Of course, I slept well, but I took this move as a trick of the receptionist. Unpleasant.
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5
Алексей Сверчков
Level 8 Local Expert
October 22, 2023
A decent inexpensive hotel. A good location, there is a pizzeria nearby, a grocery store, there is a place to walk. The rooms are arranged according to the principle of minimalism. No frills. At the same time, the linen is clean, the bathroom is clean. There is not enough refrigerator in the room. But this is to talk about excesses.
Breakfast on the principle of "buffet", again not rich, but enough.
I will return to this hotel on occasion.
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сергей Ша.
Level 11 Local Expert
May 23
Staying at the hotel for four days left only Positive impressions for our spouse. I will list these +++++:the room is bright, fresh (in terms of renovation), the breakfast is varied, plentiful, delicious (cereals, potatoes, fruits, yoghurts, juices, cuts, etc.); clean, friendly staff at all levels. Thank you.
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Надежда Юсупова
Level 11 Local Expert
November 4, 2023
The hotel is very conveniently located, within walking distance of shops, cafes. The hotel staff is responsive, polite. The room is standard, normal, although there is not enough furniture (in my opinion) and the floor creaks very much (apparently this is a problem in many rooms, judging by other reviews), it's a little annoying. There is a safe in the room. There is a water cooler on the floor, and a decanter in the room, which is also very good. Breakfast is a buffet.
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Иван Белявин
Level 7 Local Expert
June 14
A magnificent museum, it was a pity that it was limited in time, so I would have spent much more time there. Several floors of various expositions of both modern interactive and classic exhibits. I advise you to visit.
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Tatiana Budnik
Level 4 Local Expert
October 9, 2023
The hotel is located in a very good location, you can walk to Independence Square and the House of Peace and Harmony. But it's not far to the golden columns either (only go across the river on the bridge, 30-40 minutes). There are various shops and shopping centers nearby.
The hotel has everything for a comfortable stay: shower, Internet, restaurant (not expensive), breakfast for every taste, Friendly girls at the reception. The elevators are big, there is no jostling.
The only negative for me personally is the general air conditioning system (windows do not open). I love the fresh air from the window, even in winter.
But then I was told that there are houses nearby that are heated with coal in winter and there is an incredible smog. Therefore, such a system is certainly good. Well, the safety from falling out of the window is justified.
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Марина Будзинская
Level 6 Local Expert
April 21
Nice hotel, clean. It is located next to the American Consulate. It is convenient for those who apply for visas. Good breakfasts. You can also eat inexpensively during the day.
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Александр Жуков
Level 9 Local Expert
March 13
Excellent hotel, I really liked it, good buffet, quite reasonable price for accommodation, convenient location, close to many buses, 40 minutes to the airport. Very friendly staff! Thank them very much!
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Serg
Level 14 Local Expert
March 5
Standard rooms. No frills. Clean, tidy, pleasant, comfortable. Breakfast, like dinner, does not shine with variety, but it is delicious. For breakfast, you can order a varied omelette or scrambled eggs with something. The price is adequate.
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Яна
Level 7 Local Expert
March 12
It is quite an excellent hotel, it was in winter, warm rooms, good breakfast. Extensive reception area. Good conference rooms. A worthy representative of the Ibis. There is an infrastructure nearby - not far from the center.
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Иван Неважно
Level 9 Local Expert
May 13
Hello everyone, I will not say that the service is at its best, well, three, pulls, a little expensive, I mean, the price is quality, the rooms are spacious, not very cozy, cleaning is also three, if there is nothing to choose from, then it will do, I liked the restaurant in the hotel, service, prices, everything is good I advise you!
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Наталья Сафронова
Level 3 Local Expert
May 23
Excellent service, excellent location - the main places can be reached easily and comfortably. There is a nice buffet bar in the lobby, open from morning to night.
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Alexander S.
Level 4 Local Expert
January 9
My name is Alexander. During my stay at the IBIS hotel, I was pleasantly impressed by the work of the staff. Starting from the first minute at the reception, the receptionist was very warmly welcomed and promptly checked into the room. She told me everything and explained it in great detail.
I would like to express my special gratitude to the team of the hotel restaurant. High professionalism, quality of service, efficiency and, of course, amazing cuisine-left unforgettable impressions and good memories of the Ibis hotel! Now I know exactly which hotel I will choose next time - only
Ibis! thank you very much!
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Ольга Балицкая
Level 2 Local Expert
April 18
Friendly staff. They try to create cleanliness in the rooms. The hotel is quiet and there is no noise. I'm staying here on a business trip. Convenient parking.
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Вера
Level 2 Local Expert
November 17, 2023
I really liked the hotel. The room is cozy. Comfortable bed. The TV is working. The choice of programs. The breakfasts are wonderful. A large selection of hot dishes. Very good coffee machine. The coffee is wonderful. The staff is polite. Everything is clean and tidy. Thank you. I had a great rest.
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2
Акжигит Балыкбаев
Level 7 Local Expert
August 20
Average, did not like compared to other hotels, I can put a clean three. There is no water, coffee, tea, ironing areas are separate, you need to go somewhere else, the rooms are cramped, the TV is small, and the range of breakfasts is small. He didn't like it very much.
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Alexander Radionov
Level 21 Local Expert
March 19
The hotel has become better..
Not the same yet, but the breakfasts have been made better, porridge is still one without a choice, eggs are already fried fresh to choose from, juice is still not very good, coffee is normal..
The tiles are loose on the walls, and water drips somewhere in the tank all night.. there is a bulging coating on the bar, creaking floors..
On the very approach to the hotel, the sidewalk was laid, and so on, the assessment was increased
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Баян Исмаилова
Level 10 Local Expert
August 30
We stayed at this hotel, I was on a business trip, the staff was polite, the bed was immediately replaced, at my request,because for some reason it was crumpled, the dining room was cozy, the food was good, generally not expensive,everyone was satisfied.
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Анжела Хавилова
Level 5 Local Expert
March 25
At the moment, my mother and son are staying at this
hotel.It was from 03/24/24
that there was no water at all for half a day, then at the end of the day they gave ice water.03/25.24 the water is cold .I understand it would be summer, but now it's cold, day and night accommodation in the hotel is not cheap,
no one is going to fix the problem.Mom is not a few years old, she has already caught a cold, the cooler on the floor is broken.Is this a tactic :people pay a lot of money for living and now they need to somehow survive in such conditions. Mom should not worry, especially since there is a sad reason to be in your hotel, and it is also overshadowed by the fact that being in a room without a normal water supply.There is no kettle in the room.Nonsense!I'm disappointed.
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Маргарита Жиглей
Level 7 Local Expert
February 17
I stayed at the hotel for 5 days. The room is a standard single room. These days there were severe frosts and the room was fresh, but a warm blanket saved (I only slept in the hotel) The room was clean, the cleaning was carried out carefully, the girls at the reception helped to solve all issues as much as possible. The breakfast is quite edible. Maybe the hotel managers should consider the availability of business cards for guides. But a guidebook and a map were offered.
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Алексей Ковальчук
Level 13 Local Expert
August 2
A good chain hotel. With a set of clear and well-executed quality standards. Unearthly parking. Friendly staff.
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Наталья Рычкова
Level 7 Local Expert
July 9
We lived in a room on the 10th floor. There are glasses in the room, a cooler on the floor. Good breakfasts, cold and hot water. Slippers, towels. A half-hour walk through the park and across the bridge to the Beiterek Tower. Nearby there are shops, a currency exchange office, a pizzeria opposite across the street, a fairly large parking lot
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Лариса Кузнецова
Level 2 Local Expert
December 22, 2023
If you are traveling to be interviewed at the US Embassy, I recommend the Ibis hotel in Astana, a 10-15-minute walk to the American Embassy. The hotel is clean, comfortable, the hotel staff is very friendly, they will always answer any questions!There are several exchangers nearby. The hotel accepts Mir cards for payment. Many thanks to all the staff - wonderful people, wonderful country! Thanks!
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Вова Д.
Level 11 Local Expert
May 4
a good hotel, a comfortable room, comfortable beds, only they don't pour water, you have to build it yourself -vibe. the food is delicious, the food is just a bomb
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Евгений Р.
Level 3 Local Expert
September 14
A great hotel is just super, everything is at the highest level, the restaurant is delicious, the staff is good, clean
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Александр
Level 9 Local Expert
February 15, 2023
Жил в номере стандарт. Расположение хорошее, левый берег, недалеко крупные ТД, разнообразные кафе и рестораны, музей. Парковка небольшая, может есть еще одна, не увидел. В номере все просто, чисто. Но есть нюансы. Окна не открыть, кондер шумит немного. Воду ставят, чайника нет. Самое неприятное - пол жутко скрипел. Полагаю внизу не было слышно, но ощущение не очень. Зато был хороший вид из окна. Завтрак понравился, достаточно разнообразный. Персонал учтивый. Заселили быстро. Остальным не пользовался, сказать ничего не могу. В целом считаю приемлемый вариант за эти деньги.
2
Andrew Sapozhnikoff
Level 9 Local Expert
July 21
Overall, it's not bad. A small minus is that the air conditioner often did not work. Overall, the hotel is good, Accor standards are respected. Breakfast is not bad. A normal Lobby bar
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Ольга Царева
Level 3 Local Expert
November 9, 2023
We arrived at the hotel at about 8 am. We stopped for a day. The hotel is clean, the elevators are clean, there is no smell of tobacco.
Very nice girls at the reception.
We checked in ahead of time with payment of 50% of the cost per day. The room is small, most likely designed for one person. There is no smell of tobacco, indeed there is no smoking in the room. The bed linen and towels are clean, which is very important to me. The shower, sink and toilet are clean. Of course, you can find fault with the cleanliness of the shower, if you wish.
Pros: the hotel has a storage room, in case you left the room by time, but there is still a lot of time before the plane. You can leave your things and take a walk around the city or just go somewhere on business.
An employee promptly came on a call from a hotel employee to our question that we could not open the door.
Cons: The room has an interior door to the next room. High audibility of what is being said in neighboring rooms.
There is no outlet in the shower room.
In general, it's good, I recommend it for one or two people.
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Юрий Клеймёнов
Level 7 Local Expert
February 7
The hotel is convenient for a short business trip. The room was Premium, for 4 nights, with breakfast. The room is very hot, the windows do not open, the air conditioner is shared (it is impossible to adjust the temperature in the room!). There is no small table, there was no refrigerator, until this issue was resolved with the reception. The room is clean, the towels were cleaned and changed daily, upon request (no complaints to the maids, well done) the bed is large and comfortable. The breakfasts are weak, there is no variety of vegetables and slicing. The bar is open around the clock, a good choice. The reception staff is adequate and very responsive! There are many shops and eateries nearby.
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Адель
Level 5 Local Expert
September 4, 2023
Отличная гостиница. Обслуживающий персонал вежливый, доброжелательный. Кухня отличная! В номере чисто. Расположена в удобном месте. Вся инфраструктура рядом! Обязательно вернусь в вашу гостиницу! Удачи, процветания 💐
Darya
Level 7 Local Expert
September 14
For $80 per night, there is no shoe spoon and coat hangers in the room, as well as bathrobes. Not enough towels. I understand the concept of the absence of bottled water in principle, but to get water from the cooler, you need to go out into the corridor, and for this you need to get dressed.
The breakfasts are delicious, the staff is friendly.
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Татьяна Баранова
Level 11 Local Expert
December 12, 2023
Great location. A cozy, clean, warm room in winter. Delicious cuisine.The cooler is on the floor. Near transport,shopping center,near the center. Friendly staff. I recommend it
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Ирина
Level 20 Local Expert
July 8
A good hotel, we stayed online in another city, so we already knew that the room would be clean, fairly new and bright.
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Сергей
Level 9 Local Expert
May 10, 2023
Отличная гостиница! Приехали на 4 ночи. Расположение гостиницы в городе очень удобное. Все достойно. Приняли хорошо. Сервис на уровне. Завтрак вкусный. Капучино в баре отличный. Если приеду ещё раз в Астану, поселюсь здесь же. Все рядом. И достопримечательности и покушать и погулять.
3
Алёна П
Level 8 Local Expert
April 11
A 3-star hotel.. The room is small, the window opens 10cm, and in some rooms it does not open at all. When checking in, there was a terrible smell of cigarettes in the toilet. On the plus side, they clean every day, everything is clean everywhere, and the staff is polite.
The breakfast was monotonous, after a week I didn't want any of the offered, it was the same every day.
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Ирина Беляева
Level 4 Local Expert
August 18
Clear. Convenient location. The staff is friendly. The food is delicious in the hotel restaurant.
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Ольга Сафонова
Level 8 Local Expert
September 24, 2023
Прочитала много отрицательных отзывов перед поездкой, поэтому сомневалась. Это сетевая гостиница. До этого были с мужем в такой в Калининграде, Риге и теперь в Астане. Мне все нравится! Чисто, удобно. В номере:телефон, телевизор, сейф, стол, графин, стаканы, шкаф. Полотенца, фен, тапочки, мыло, шампунь, зубная паста и щетка. Магнитный ключ. И, как всегда, изумительная постель. Я проживал на 10 этаже с видом на мечеть и Американское посольство, до которого 7-10 минут пешком. Замечательные лифты. Есть бар, ресторан. Вкусная, всегда свежая еда. Можно питаться как по расписанию в определённые часы(шведский стол). Так и заказать что-то себе лично, а можно заказать по телефону в номер. На ресепшене приятные девушки, готовые всегда помочь.
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Михаил Корецкий
Level 5 Local Expert
April 29
A nice, well-located hotel. Clean, cozy, delicious breakfast (buffet).
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Татьяна
Level 6 Local Expert
November 2, 2023
We came to Astana for only 4 days. Before choosing, I read a lot of reviews. And most of the negative ones. I disagree! We booked a Standard room with one large bed. The room is on the 7th floor. The lobby is clean, the room is clean. Small. The shower room is nice, large. The plumbing is in good condition. Yes, I agree the towels are a little worn, but clean. We were changed three times. And they did the cleaning. However, it was stuffy in the room. The windows are "deaf", and warm air was coming from the air conditioner; it's October in the yard. And that's where all the bad things end. The breakfasts are wonderful. The restaurant serves delicious food. The staff is wonderful at the hotel. You can have a snack at the bar . The coffee and tea are wonderful. And from the window to the bottom of the beautiful mosque and the avenue. The noise from the street did not interfere, although piles were hammered nearby for a new high-rise building. Of course not 5 stars, but the hotel does not claim them. And our World card is accepted at this hotel. By the way, Yandex taxi works, the World takes payment from the card without any problems.
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Ануар Омаров
Level 3 Local Expert
April 21
For 30 pieces per day, the rooms could be bigger. The air conditioner does not work, it is stuffy at night. There is no refrigerator in the room, you have to go to the corridor for cold drinking water. The breakfasts are good, the staff is polite.