Sofitel Resort & SPA
123 reviews
May 27
Kenneth and martin thank you too much for your service 👍🏼☺️☺️☺️
Very nice hotel
1
March 28
Ok
1
April 26, 2023
Great. Perfect. Awesome
April 29, 2023
Could be better
December 3, 2021
Good hotel in palm
September 25, 2019
Excellent place for family vacation.
July 22
Good day!
I have just returned from the beautiful Sofitel Resort & Spa.
The hotel has excellent service, room cleaning 2 times a day. On the first day, they brought a compliment - a box of chocolates. Every day, when cleaning, they left a small chocolate bar, constantly replenished the water.
Breakfast is a Buffet style. If you compare with other hotels where I have been (and not only Dubai), they are very good. A large selection. Although the food was the same almost every day, I didn't get tired of it due to the variety :)
There are no lunches as such in the hotel, you can have a snack in a cafe on the beach.
Dinner must be booked in advance. But frankly, it's not cheap.
For example, if you take a restaurant where breakfast is served - $ 50 per person for a buffet and plus $ 10 for a drink (whether it's a bottle of water or a glass of juice).
If you decide to visit a steak restaurant, then be prepared to pay $100 for 1 steak. It's delicious, but still..
The beach is clean, the water is clear. If you sail away, where your feet don't reach the bottom, you can see the bottom, it's so clean. But at this time of the year it was hot and the water, too, could not cool down))
There are plenty of sun beds. There were days when I was alone on the beach. The rest seemed to be in the pool))
Lifeguards are on duty on the beach and by the pool.
The general impression of a 5+ vacation, but it's better to have dinner in the city, it will be 2 times cheaper))
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May 27
A wonderful beach for little kids. We had our own car and the free parking was nice from the hotel. We were not waiting for a taxi, but we have to wait at least 30 minutes for it to leave the city from Palma. In general, I really liked the hotel, although the food is certainly not Turkish Luhari, simpler. In general, it is an excellent choice for children. It was quiet. We had a 3-room room with 4 bathrooms and a washing machine, it helped out for our number of children)))
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November 8
Excellent hotel, very beautiful location, a great vacation with children, the rooms are clean, the staff is polite, there are more than 10 pools on the territory, a clean well-groomed beach and the hotel grounds!
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October 12
Perhaps one of the most interesting hotels in Dubai. With all the pomp, it remains homely and not pretentious. A cultural society. There are not many new Russians from the hinterlands of Russia. Caring and extremely attentive staff. Special thanks to Elena, the manager of the premier lounge.
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December 2, 2023
I liked the hotel in general. The flows of tourists are competently divorced, they mostly live in apartments with small children, they have their own pool and beach. The rest of the vacationers swim in the large main pool and on the beach opposite. There are plenty of sun beds. You can order food and drinks on the beach. We didn't have time to visit all the restaurants. The food is generally normal, but not the highest cuisine. I didn't like the sea Moana at all, they don't know how to make rolls, desserts are not tasty. But maybe it's purely for our taste. In general, I liked everything about the quality of service, the beach, and the rooms. We would have come back again.
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3
July 29
A magnificent hotel. It is very suitable for those who are vacationing with children. There is a mini club for children. 15 room categories, including the 12+ concept. The restaurants are gorgeous, you can visit not only at all.
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July 26
Not a bad hotel overall. A very contradictory impression.
There is a hall decorated in dark colors, decorated with cheap stone and wood, not marble. Poor ventilation and air conditioning, especially noticeable on the second tier. Not cozy service counters. The staff does not accompany you after registration, go look for it yourself. We had to change clothes for the beach in the toilet before we checked in!
I really liked the sweet room in the building #1. High level.
Not a bad kitchen, a large selection. The meat restaurant is on the level.
A large beach.
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August 12
The hotel is 5 stars, but it does not pull 5. The air conditioner is constantly working, it is impossible to turn it off, because of this it is very cold. There is no hair dryer, washing machine, safe does not work, mini-bar for a fee. They clean daily, change towels, bed linen, renew drinking water, soap, toilet paper. There are many restaurants, the breakfast buffet is good. The best restaurant is Porter House, it cooks delicious, there is a good waiter Horace in it, speaks Russian, will help you choose the right dish. Moana SeaFood restaurant is not very good, the rolls don't even know how to cook and cook rice. Oliver's is a cafe, the rice is all stuck together, the pizza is more or less. Plus, there is a private beach with sun loungers, there is a swimming pool. The beach closes at 7 p.m.
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1
February 21
Perfect hotel, perfect location, 10/10 staff
Responsive proactive
Cheerful
Taxi service
Breakfast for 7/10
4* minus a star for breakfast is not enough.
It is necessary to expand the range,
Fruits are not sweet
There were no strawberries for breakfast
Watermelons are overripe, kiwis are unripe, sour.
The quality is 4 stars out of 5
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2
November 2
A good place with a separate territory, delicious cuisine (we took breakfast and dinner).
A great place for couples and families with children to relax.
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November 30, 2019
Very nice place
July 19
my favorite hotel, the service is wonderful, the food is delicious and there is even a kids club for kids, a wonderful place
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1
October 28
The nice room is very large, clean, and the food is very tasty.there are many Russian speakers even from Ukraine, I mean vacationers
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April 30
A wonderful hotel. Cozy rooms, good service, delicious breakfasts. Very good cosmetics in the room.Friendly staff.Clean warm sea! Lots of greenery) flowers!!!
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3
August 17
A good hotel, many say that the water stinks a lot, but in fact it smells a little, there are a lot of crabs and other things in the bay, you don't really buy it, but the pool is awesome, the food is good, the choice is average
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March 9
My best vacation was at this hotel. We lived in a two-room apartment with a view of the palm tree. There are many pools for children. There is a pool with slides. I even rode the roller coaster)) all the staff are very friendly. I also liked eating in restaurants.
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1
January 29
It's a big hotel, but the grounds and the pool are not the biggest. The rooms are spacious, Asian-style, like the whole hotel. There is a Russian-speaking staff. The food is like in other hotels of a similar level. It takes 45 minutes by taxi from the airport.
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July 30
Everything is gorgeous
Minuses
Disgusting pool staff
An incredibly huge number of people
P.S. Be sure to leave a deposit at the reception, otherwise you will be treated badly everywhere
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2
June 20
A very beautiful place is the beach 🏝️
The staff are very polite guests of the award. The hotel is clean every day cleaning
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1
October 4
I really liked the hotel! We had a very large room with a kitchen and a washing machine. The restaurant's cuisine is delicious. We will come more than once .
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November 2, 2023
So-so to be honest. we stayed with children, we took an expensive, large room, but they gave it easier than it was paid for. Further, due to the dampness, the child began to have an allergy. Because she's allergic to mold. On the street near the pool, everything is fine with us - we come to the room, her face turns red, becomes covered with eczema and a cough begins. They asked to change the number. - we were called by a doctor at our expense - 100 euros who prescribed us allergy pills. but we came to improve her health and not to take pills... Thank you, of course... Next, we book a restaurant for the evening - this is a mandatory procedure, otherwise you will not get to have dinner. we gathered with the family for dinner- upon arrival we were told that we were not on the lists... and there are no seats either. Thank you again....
in the room they took 2 of our cards from the doors out of three. after cleaning , the door card disappeared .. the room is dusty and yes, the tile with air conditioning is cold and not pleasant... you're freezing all the time. but most of all, of course, I was outraged by the request for the health of a 7-year-old child to find us a dry and bright room where there is no mold... Let the child eat pills and everything is fine according to the hotel administration..
pools are cold everywhere. the sea is warm but not very pleasant with mud...
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March 20, 2023
Our favorite hotel in Dubai. For a beach holiday. Beautiful beach, clear sea, no jellyfish in winter. There are apartments with kitchens and a small magpzinchik with products on the territory (who does not know: in the neighboring Sarai Apartments there is a shop with food much bigger)
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3
1
February 9
Great hotel. It's worth the money. The staff is very friendly and everything is fine. The only disadvantage is if you check into a family room where the floors are tiled, they do not wash the floors and your feet are constantly dirty if you walk in Basque.
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2
March 12, 2023
A very cool hotel, a chic territory, a lot of swimming pools, including heated ones, there are two slides. Great kids club. Very tasty restaurants on site. The concierge service works great. The staff is friendly, very clean.
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3
September 23, 2023
A good hotel, but I don't want to go to the sea on a palm tree (not clean).
The room may not be offered with the best view at first (for example, parking).
It is better to choose a room type with a club category. A separate restaurant for breakfast and free drinks and snacks in the lounge (if I remember correctly from 16 to 18, but it's better to clarify).
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August 26
I recommend. Happy with the rest. Good service and delicious food.
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August 18
Great hotel, great service, great restaurants, great pool
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January 29, 2023
Beautiful green area, interesting view from the windows, wonderful delicious food, high-quality timely service, friendly friendly professional staff. Stylish large comfortable apartments.
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3
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May 31, 2023
My family and I stayed in the apartments of this hotel this time. The choice of apartments was made exclusively according to the pictures and description on the website. In reality, it's not like that at all. According to the description, we should have had a clothes dryer, there was none. The room is damp and cold, because the floor and walls are made of stone, centralized air conditioners are constantly working. The light in the room is very dim, the TV periodically freezes and restarts closer to 12 o'clock in the morning. Whatsapp only worked on messages, call or video does not work.
According to the service: every time we forgot to leave something after cleaning, then there was not the right amount of towels, then toilet paper, then disposable glasses. And another problem is the lack of hooks for towels. I do not know, maybe it only happened to us, but first our bed was broken, then the sink flowed, then the toilet flowed.
Generally not a fountain. During my stay, I always experienced an unpleasant smell of sewage, I thought it was pulling from the toilet, later I found a manhole in the center of the kitchen on the floor between the sink and the cooking islands. That was the smell coming out of him. I had to close this hatch with what was at hand.
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3
January 21, 2023
The territory is large, but there are few playgrounds for families with young children, little lighting in the evenings as soon as you move away from the central alley. The decor and design are for an amateur, they lived in a building where everything is finished with stone. Room cleaning for 3, towels were not changed, tea and coffee were not suppressed. There is something to compare, we rested in Kampinsky, liked it more.
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3
April 9
A very well-kept hotel is not for noise and din, but it positions itself exactly like that, as always there are many nuances, but in the end I liked it and I can say a couple of good words!
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March 19, 2023
That's the end of our journey into a fairy tale. The hotel is good in every way. We arrived late in the evening, while we were making out, we drank coffee and in 5 minutes we were already in room 2202. Cleaning, change of towels, daily. There are Russian-speaking employees at the reception and in restaurants. The food in the restaurants is excellent. You can choose any of the 6 restaurants, we had breakfast and dinner, but dinner, if necessary, can be moved to lunch. In the Manava restaurant, all-inclusive meals are served. There are plenty of free places and towels on the beach and in the pools. We are satisfied with the work of Anex tour. Have a good holiday in the Emirates
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4
1
January 9
Definitely 5 points. The staff is excellent, they communicate and serve perfectly, regardless of the availability of tips.
A good kids' club, the eldest daughter (4 years old) went to play every day, despite the absence of familiar children and Russian-speaking staff
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March 14
The price is excessively high, the service tends to zero.
We had a family vacation with two children/ 14 days/ Full board
I will start my review by checking in (checking in) at the hotel. Get ready for additional expenses in the form of a tourist tax per day of stay in Dubai (for those who are new). At the reception, during registration, I clarified the details of my stay at the hotel. The information was given incompletely or completely unreliable.
After registration, we were escorted to our room with a mini tour of the hotel - that's what I see and say.
We were not informed where the nearest exits to the beach or pool are (spoiler alert - there are none, you always have to go through the main lobby), changing room ... we had to look for everything. We figured it out on the third day.
The main shock of the first day is the paid water (!) for lunch and dinner. I read similar reviews before the trip, so when checking in at the reception they clarified this information, we were told that all drinks are paid, except water. They exhaled until the bill for 30 dirhams (750₽) for a 750ml bottle of plain water was brought to the buffet. The next few days, when you came to dinner with a baby bottle of water for children, the waiters took the glasses off the table and looked at you very askance. For me, what is included in the price in the morning, for dinner 30 AED for a bottle of water is too much.
Let's go further…
Room cleaning: The dust was wiped once in 2 weeks. Tips do not affect the quality of cleaning, it only affects the fact that in the late afternoon a housekeeper will knock on your door and offer additional water (by default it is 2 750ml bottles) and if they are satisfied with tips, then wait for a couple of chocolates. Replenishment of tea / coffee is probably at the discretion of the cleaners, coffee will be replenished, cream will not be replenished or vice versa.
Meal.
The buffet (breakfast/dinner) is not bad, but it does not compare with a lower-level hotel (Ajman hotel ex. Kempinski) - Sofitel palm Dubai falls short. On the day of departure, we learned that if you want berries, red fish for breakfast or ice cream for dinner, then you need to ask and they will bring you (no one talked about this).
The feeling that you need to beg for your own money, then add water to the room, then food…
Dinners are held in restaurants according to the menu (aperitif, main course and dessert for one person), which must be pre-booked through a buggy application. Then they stopped booking- they started coming in for lunch just like that. But still, sometimes the hostess stopped at the entrance and had to wait for an empty table, although it was clear that the hall was half empty.
The main restaurant is the Italian World eatery. On days when there is a paid lunch-brunch in this restaurant, then you are offered to go to the "fish" restaurant Moana. In Moana, there are inadequate dishes in the children's menu - such as a pan of fried vegetables with mushrooms and meat. The food is sometimes too salty, sometimes very spicy. The Indian restaurant - Maui was not even visited, very specific cuisine.
In addition, you can replace the buffet dinner with dinner at any of these restaurants, plus there are additional evening restaurants.
The beach is a bit dirty. We met a plastic fork, endless cigarette butts, bags. There are a lot of shell fragments, the sand feels like construction, unpleasant, a lot of ants. The umbrellas are old and dirty.
Excellent pools: heated water, different depth levels, there is a pool with two small slides. There are 4 pools in total - the main one, a children's pool with slides, a pool in the children's club- a paddling pool and a pool next to the apartments - with a waterfall and a paddling pool.
A good kids' club - you can safely leave your child for a few hours and you will be sure that they are engaged with him. The main condition is that parents must stay at the hotel, every 2 hours you will be informed what is wrong with the child.
The best impression was left from visiting the Spa. There is a sauna, a hammam, an amazing massage, a hydro pool, a font with cold water, a large swimming pool and a relaxation room. The spas for men and women are separate, the park locations are shared. Very thoughtful changing rooms, there is even a dryer for wet clothes. In a word, it's amazing. I recommend it!
They offer L'oxitan products. The price is much higher than on the website. There are also products in the rooms, but not in miniatures, but in large bottles that are filled during cleaning.
The promenade for walking is adjacent to the trendy Laguna bar, from where deranged drunk visitors often fall out. At the same time, the windows of some rooms overlook the lagoon, where loud parties often take place.
Our wishes to the hotel are to introduce a children's entertainment program, which does not exist at all. To remove the party pathos from the family hotel! You have 90% of visitors with children, come up with something!
The hotel has a cool Polynesian concept, which you can only learn about after living for a week or two. Why not tell the guests about it right away.
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January 24
A great hotel, BUT FOR AN AMATEUR, there are almost no people, it's very quiet, Jumeirah will be better, and the hotel itself is old, it needs to be updated
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3
July 10, 2021
We were here in March 2019, a family with a child. In comparison with Atlantis, Waldorf and Rixos, all from the palm tree, we liked the sofitel the most! There is a large green area here, the food here is both varied and delicious! I especially remember ice cream, I am an adult with a sweet tooth for 33 years and I bought it several times a day, I still remember this taste! We will definitely come to sofitel again. A comfortable pool, you can swim and carefully hide in the shade and just have fun! Russian Russian children's club is also there, the downside is that there are no Russian-speaking animators, although there are a lot of Russian children as always! And the air conditioning system in the nursery is not thought out, it blows and it's cold from the air conditioner, they would put special screens and the air conditioner would blow up and cool and without snot! The location on the palm tree makes it inconvenient to leave the palm tree, but spending 10 or 20 minutes in the car does not cause much discomfort. No one was remembered separately from the staff, but there were no problems, everything was at a pleasantly decent level.
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January 14, 2022
A good hotel for a family. A large number of swimming pools for different ages, restaurants for food. A big enough beach. The hotel and apartments are located at a distance from each other, which is very convenient, there are fewer people. There are water slides and entertainment for children on the water. The apartment is a little shabby, it would not hurt to repair. There were no particular problems. Next time we will go here with the child.
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September 17, 2023
The hotel is great!
The only thing that overshadowed the impression was a non-working beach (photo), no one warned us about this. We swam in the pool, it was next to the hull.
The rooms are large , cleaned every day . The restaurants are great, the service is great.
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May 18, 2022
The food is good, it's better to take ai, the bar is insanely expensive. There is no alcohol. The staff is excellent. The rooms are clean, large. The price is higher than the market. It is best to relax with a family, the place is not a party. Hint: there is alcohol in the neighboring hotel on the right, if you face the sea. A cigarette and soda shop is a 5-minute walk away.
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May 4, 2022
We have been to many hotels in Dubai, including the Palm Tree. But the Softener is the best! Beautiful territory, great rooms and the view from them! Great food, especially Steak House! Try a leg of mutton, lick your fingers! Portia, that's enough for two! The beach is huge and there is such a thing, in the morning and in the evening the current smoothly carries along the beach like a lazy river! Super sensations and Relaxation!
Atlantis is resting!
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March 31
I liked the hotel very much, it is very beautiful and comfortable. The staff is friendly. The territory is well maintained, the beach and the sea are excellent for families with children.👍
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September 26, 2023
I was hooked, already in the hotel it's all products in the rooms for body care from lokcitane, and even in the spa. Very good with ala maps, service. But prices are also above average. And so good
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April 11, 2023
Excellent hotel, location-enough restaurants and bars - and a fish and meat restaurant of a good level, excellent sashimi and rolls in the Lagoon bar, cocktails are also on the level!
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3
January 11
Tired of course! And there are many Caucasian nationalities. The meat restaurant is simply the number one in Dubai. Everything is old! The water is hot in the shower after 7-10 minutes it starts to flow
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