Raffles The Palm Dubai
130 reviews
September 7
i spend my vacation and ts goes very well stayed rafles dubai very great hotel as well as staf respectffully staf special the guy samara very nice person he asset me very well and he done cleaning my room everiday very well i wass so happy he is a gem it was so great enjoyed every moment thank you samara
1
1
October 11
Nice place costmer and all staff is very good thank you
1
October 12
The best service in Dubai . Good food friendly. stuff.
1
September 26
One of the best hotels on the Palm
October 8
The best hotel in the world.
1
April 22
An outstanding vacation hideout, very remarkable hospitality experience, Staff are so friendly, caring and service oriented, indeed a luxury place.
February 8
Amazing! Magnificent!!!
1
September 12
Hello! This is a stunningly beautiful hotel! Incredible! Amazing! You just cross the threshold and realize this is love forever!
The service is of the highest level , polite , respectful attitude ! The rooms are cleaned twice a day , the rooms are spacious , clean , bright , and amazingly furnished . The dining room ( buffet ) is an indoor hall with a colonnade and a panorama of the beach. Stucco work , mirrors , crystal chandeliers and exquisite furniture are everywhere . There is no limit to my admiration!!! And what a beautiful garden and coastal area they have ... I can't believe it , it seems that you are looking at a picture of the Victorian era ! I will definitely come back here again and again!
See original · Русский
1
October 2
Positive: a beautiful well-maintained hotel, delicious food, a nice pool and a small clean beach
Cons: upon arrival, they searched for our reservation for a sooo long time and could not check in. We sat at the reception with 2 tired, hungry little children for an hour and a half.. after the flight, it's not very pleasant, because no one was even interested in speeding up the process.
The second point that really spoiled the impression is that all drinks by the pool are paid separately. Our check was 75 derham. The waiter had no change and the husband said he would come for her in 40 minutes, leaving 520 dirhams. After the beach, we planned to change clothes and go down for lunch. To our surprise, the waiter forgot about the change, and claims that another amount was left. The management of the hotel was informed about the incident, but there was ABSOLUTELY no assistance from them!!! There are cameras everywhere in the hotel and by the pool too! And before we left the money to the waiter, we made a photo check and the amount that we left to the waiter... and it doesn't seem like such a large amount for someone. But 12 thousand rubles instead of 2 for a coconut cocktail on the beach is too much for me.. and it's more about attitude as a client! For good service, it's never a pity to leave a tip!
See original · Русский
1
November 19
A luxury hotel. The furniture is gilded by an Italian designer. A huge chandelier in the lobby made of Swarovski crystals. At the time of registration, you will be served hot, wet towels and cool drinks. The registration is very fast. There are many Russian-speaking staff. Moreover, with excellent knowledge of the language. The personal butler finds out daily if anything is needed. Promises to solve any problems. The rooms are huge and spacious. The room is being prepared for bedtime. They take apart the bed, put slippers by the bed, hold up the night curtains. There is an adapter in the room. They are kindly plugged into an outlet when checking in. There is an iron, a blackboard, a tea station. Coffee machines. The mini bar is large and decent. The views from the balcony are gorgeous. We had a view of the Persian Gulf. The beach is big. But the sand is not very pleasant. Lots of shells. There are a lot of sun loungers and they are soft, there are plenty of towels. Take as much as you need. The entrance to the bay is flat. Not deep. It is ideal for small children. The water is clear. But the bottom is not very
Lots of shells. It is better for children to wear corals. It's a long way from the Dubai Mall. By taxi, about 3000 rubles in one direction.
The food is very good. It is varied and very tasty.
See original · Русский
March 1
Nice family hotel! Very tasty Italian Piatti restaurant) pleasant staff, clean) in general, the food is very decent, the rooms are huge) the only minus is probably the beach - it's unpleasant to walk on the sand, a lot of some stones and the entrance to the sea is also not very good, but this is a palm tree, there is no better beach than on Madinata, as for me) and more Please contact the hotel administration!! Please do something with midges / flies in huge quantities by the pool and on the veranda where breakfast takes place, just as soon as food appears on the tables, a swarm of flies swoops down that just don't give you a proper meal , it's very unpleasant, I'm sure you can somehow deal with it , and you don't really eat by the pool , because you these flies attack immediately (
And so in general we love the hotel and it is very comfortable with children)
See original · Русский
October 15
A beautiful high-level hotel. Spacious rooms, good views from the rooms. Some rooms have club privileges: a lounge where various snacks are served throughout the day, and from 17-19 free alcoholic and non-alcoholic drinks. The hotel is located on a palm tree, at the entrance to the sea the sand is a little sharp in some places, but the entrance is gentle, there are no algae, no waves, it is good with children.
See original · Русский
September 27
The highest level of service! Excellent food for every taste. The palace style of decoration . Royal rooms with a terrace and views of the sea and the city. Fountains , palm trees , birds of paradise , white sand , hot sea . The pool is very clean and cold. Many flowering plants are pleasing to the eye .
See original · Русский
July 22
Great hotel.My wife and I celebrated our 10th anniversary there.We were there for 5 days in July 2024 from the 11th-16th.I don't really like hotels in the style of a lot of gold, heavy Empire... but here it turned out that due to the fact that the hotel is bright, it doesn't look like the castle of a turned aristocrat. Take rooms from the Royal Club...access to the lounge all day ...drinks snacks....I recommend it this way, more fun.There are almost no shops in the hotel, but it doesn't matter.40-50 dirhams on Yandex taxi and you are at any mall ..of those that I have been Better so far, only Cullinnan .. ..I recommend... The Kempinski chain, but it is much more modern
See original · Русский
1
October 11
A chic hotel, stunning both in its internal beauty and decoration, and in the external panorama presented to the view from the hotel windows, allowing you to absorb and appreciate the beauty of the city. It is difficult to put into words the feelings that you feel when your dream comes into contact with reality. High standards of service, a club lounge, a chic spa complex and a homely atmosphere allowed us to immerse ourselves in an atmosphere of bliss and comfort, with a WOW effect in addition to our rest.
The perfect place that I can safely recommend to visit!🔥
See original · Русский
October 19
For me, this super hotel has become the best in Dubai forever! Clean, delicious, chic, but not pretentious, bright, but not vulgar, hospitable, stylish, comfortable and, most importantly, very cozy! If possible, we will definitely come back here again and again and again!
See original · Русский
February 25
The hotel is incomparable.
Cleanliness, comfort, elegant furniture, dishes, excellent breakfasts, lunches, dinners.
I liked everything very much, the hotel really works out its 5 stars.
I took off the star in one case, I describe it.
But in the very last hours before leaving, everything was overshadowed by just one person.
When we had already checked out of the room, we made a check-in (by the way, which was kindly extended to us until 15.00 without additional payment).
But we still had time to stay at the hotel and have lunch, we decided to visit an Italian restaurant and eat by paying in cash, because we had already checked out.
However, the restaurant administrator Alexandra decided differently.
There are no tables, and she came up and defiantly rudely asked us to leave the table for which (empty and without a sign Reserved) We sat down.
In disbelief, we stood up and looking back at the half-empty hall, we were just taken aback.
Then we were offered ATTENTION! Stand aside while they prepare a table for us.Well, somehow being in a hotel of this level, you absolutely do not want to stand on the sidelines and feel superfluous. What was said to her, after that we were invited to sit at an empty table and wait for him.
Excuse me, but what were we supposed to wait for at an empty table, that it was impossible to serve us at this table?
This is just NONSENSE, I have not seen this anywhere else, and to see such an attitude of the staff in the most luxurious hotel in Dubai is simply left perplexed. Moreover, the rest of the staff was always on top during the week of rest, except for the girl Alexandra.
It turns out that one person, a couple of hours before departure, just took and crossed out the whole week of a great vacation.
And already the hotel is not happy, and I do not advise anyone to recommend it, although everything could have been different. That's how it happens too.
See original · Русский
4
October 24
It looks good, the rooms are normal.
The food is simply edible, which is surprising for such a price. Seafood, berries are missing as a class.
It's a rather inconvenient hotel with children.
When leaving, they tried to cheat with a deposit of 1100 dirhams.
The staff at the restaurant and by the pool are only worried about the bills.
Coffee is the most disgusting, I took it a couple of times in a week, and every time it was consistently terrible.
See original · Русский
1
December 24, 2023
The most luxurious hotel!!! But, there are a couple of points. Concerning food and the sea. It feels like living in the Palace of Versailles. There is an atmosphere of luxury and wealth everywhere. Chamber hall with classical music. Expensive handmade Italian furniture, tinted with gold. The rooms are huge, which struck me that they have a lot of illumination, which is rare for most hotels. There is even a dining table. The staff is all friendly and well-trained. They come to your room several times a day to ask if you're okay. We had breakfast and dinner. There is a lot of choice, you will not stay hungry for sure, but without frills, not for spoiled gourmets. For example, of the many favorite seafood, there has always been only fish, mostly local.Lobsters, squid, mussels, oysters, caviar have never been there. All villeroy and bosh dishes are in gold. As for the swaying of the sea, it is essentially not there! You come there more for the atmosphere. The water is stagnant, not renewed, the feeling. But in principle, you can get used to it. But if you like to dive under the wave and feel the power of the sea, you are not here, but on Saadiyat. The sun beds are very comfortable. In general, I recommend it.but look at the nuances for yourself.
See original · Русский
5
July 2, 2023
A worthy place.The interior is in the style of an Italian palace, magnificent rooms, good breakfasts with a selection of various egg dishes, different types of coffee and tea.The dinner includes water, coffee and tea in unlimited quantities.The dinners are themed and varied, the service is at the highest level.The spa is good, especially the atmospheric recreation area.The pool with Jacuzzi and massage fountains is cooled in the heat.The service at all levels is great, the transfer was late, then they called them and told them everything.I recommend.There is even animation for children and adults in the pool.The restaurant made a larger creme brulee for me personally and brought a small cake with the words "bon voyage" when leaving
See original · Русский
3
1
February 2
This is a fairy tale, not a hotel. I've been vacationing since December 5th, the atmosphere is like in the movies about Christmas, the tree is in the center, on the beach, everything is decorated. The staff is ready to prompt, guide, book, call a taxi - everything is at your service. A large room, a compliment on arrival and a compliment on the daughter's daughter's birthday. Delicious breakfast, I really liked the restaurant on the beach, as well as the service - always fresh vegetables, cold clearing - everything is at your service. And what a wonderful Christmas party it was, with Santa Claus, animation, buffet. You need to stay in such a hotel for at least 14 days.
See original · Русский
1
1
April 14
A great and cozy hotel. Large rooms and excellent room service. Cleaning 2 times a day. The food is very good, there are many different dishes. The staff is very attentive and all issues are resolved quickly. The beach is also very clean, the service is fast and everything is there
See original · Русский
January 4
The hotel of this chain in Hainan is in the first place in my personal top. Dubai is also good. A free upgrade of the standard to Family, just a wonderful kids' club and animators, the children are delighted, busy all day. There are trampolines on the lawn, a golf course, everything for games.
The beach is small, but there is enough space for everyone, there are enough sun loungers and towels for everyone. The water is closed, there are no waves
The food is also on top, brunch is periodically arranged, it is impossible to try everything you want, you just can't, even if you only take a piece of each dish. (And there is even a separate corner with pork and all sorts of gluten-free)
During our stay we visited two Indian weddings, beautifully, as in the movie we visited
See original · Русский
4
January 29
This is one of the best classic hotels in the city.Rooms, Spa,concierges, top quality reception.But... the food is just no good, the service in the restaurant and, especially, in the lobby bar is disgusting, and the prices are exorbitant.They do not know how to cook, they have to ask to redo it several times, while cappuccino costs 1300 rubles, which is simply prohibitive even for Dubai).To get an Oaffles cake (this is a business card of the Raffles system, you also need to know about its existence, because it is brought from somewhere, although it is more logical to always have it on display.In general, the food is full of trash, on the buffet you have to ask 19 times to be cleaned, you can wait for tea for 20 minutes.But if all this is eliminated, it will be one of the best hotels in the city, according to other parameters, the top).
See original · Русский
3
1
June 13
one of the best 5 star hotels in Palma. very green area. Great food. nice pool. the only thing I don't like is standing water - you don't buy it. but someone does. I love the waves
See original · Русский
April 22
It looks better in pictures than in real life. If you like Middle Eastern chic, then you are definitely here. If you are not sure, then you may not come in.
The food at breakfasts and dinners is quite modest — definitely not a 5* level for a luxury chain hotel. The beach is a complete misunderstanding (but, as far as I understand, this is what all hotels on Palma have). If you don't know yet, then you can swim in the sea on a Palm Tree only "inside", "outside" of the palm there are boulders-breakwaters — you can not swim there.
One of the advantages is the number of staff and service. Everything is fast, on time, without delay. The waitress spoiled the impression, who included a coke for 9 bucks in the bill for us at a free dinner, but we must pay tribute to the manager — he corrected the mistake.
Whether I'll come here again, no. Am I ready to recommend it to anyone? No. 4 stars for not meeting my expectations.
See original · Русский
September 26
Nice hotel:
Beautiful interiors, good restaurants, in general, a place with a claim to elitism, but there are a number of nuances in service that they still need to work on.
See original · Русский
July 25, 2023
The hotel is cool! The room is huge in a classic style. In excellent condition 👌good territory , behind the territory there is a beautiful embankment and a pedestrian zone.The only negative is the sea, or rather its absence, but it was not critical for us, it was just right for the children..for a hotter period, they would not have come here🤷♀️I imagine how this puddle turns into fresh milk😅there is a children's club on the territory, you can leave the children. They are directly engaged and played with.The children liked it👌breakfast and dinner are quite varied ..you can ask for individual dishes and juices. Expensive alcohol (as in all hotels🤷♀️)a bottle of wine from 10000 rubles
See original · Русский
3
3
October 15
Top-level service, impeccable, responsive staff, spacious rooms, everything is new. Access to the beach, a gorgeous cool pool.
See original · Русский
April 2, 2023
I was lucky to have a rest in this hotel.
A luxurious palace with a nice, beautiful territory and a wonderful warm pool, and although there are a lot of people resting, there is enough space for everyone. The beach is fine sand and there are many sun loungers and umbrellas for vacationers, there are also tents. And the sea is always great!
The service is excellent, the staff works like clockwork, everything is on time and of excellent quality.
Kitchen!!! Thank you very much to the chef and the staff of the confectionery shop!
Everything is exquisite, delicious and beautiful!
I was with my husband and two grandchildren, we did not reach the gym, sauna, spa.
But the children jumped on trampolines on the street.
Thank you to my husband for our vacation!
Thanks to the hotel staff for the comfort and comfort they create.
See original · Русский
4
November 18
It is expensive and rich. The interior is gorgeous. The food is actually "3"ka. Food is not Turkey, of course. The beach is small and the bay is shallow. It's great for kids.
See original · Русский
June 5, 2023
Rested in April 2023 . The hotel itself is beautiful, the rooms are beautiful, cozy, pompous. Lounge the lounge for guests of certain categories allows you to eat in a limited space from extra people, which is very convenient. The lounge staff is beyond praise. Wonderful people. The service in this hotel leaves a pleasant impression everywhere, except for the hostesses in the main restaurant. Not friendly ladies from the word at all.
The room was taken by Raffles Club Dubai with a view of Jumeirah. The room is spacious, the terrace is large, everything is very nice and comfortable. Upon check-in, an unpleasant incident occurred - guests of this category are registered in the lounge. We were first taken there, then they say oh, we got mixed up, then to the general registration, then back to the lounge. Well, it's not convenient and erases the first impression. They also settled in a completely different place from where it was booked. When finding out, it was said that they had made a free upgrade, they say. But what was originally paid for, and where they upgraded, did not go into any comparison. Therefore, if you feel that something is wrong, find out. After finding out, we finally moved into our room.
The food is good, a variety of dishes and drinks. Fruits in the room are fresh every day. The beach is clean, comfortable. Sun beds and mattresses deserve praise. On the beach, they carry water in ice. Comfortable.
Water -leaves a lot in the morning. The area separated for swimming is small, because the depth starts far away. And at low tide, of course, there is not much where to swim. Opposite the hotel is a long embankment. In the evening you can walk and see a beautiful sunset ) Overall, positive impressions of the holiday.
See original · Русский
1
May 19
A very representative hotel with a high level of service and prices. There are almost no Russian-speaking staff.
The royal interiors are very impressive.
We were on a half-board, which is associated with some inconveniences.
See original · Русский
March 31
This is a great place! The landscaping is incomparable, my favorite baskets, the garden is fabulous, the room with a balcony was with a gorgeous view! Fabulous hotel, romantic, everything is perfect!
See original · Русский
1
December 10, 2023
A good hotel for a family holiday, the interior didn't really suit me. A lot of gold, but this is for an amateur) baroque rock is not my style) and so everything is fine, the staff is excellent, the room is spacious 60-65 m, 2 extra beds were installed for children (3.7 years old)👌🏻 the pool is heated a little! One of the disadvantages is the flies in the restaurant on the veranda where breakfast is held.
See original · Русский
3
January 24
The hotel is wonderful, the breakfasts and the service are excellent. Of course, there is too much in the interior. But the rooms are big. A good cocktail list and a fantastic jazz band is singing in the bar! We had a couple of days and really enjoyed it!
See original · Русский
3
March 16
Great location, great beach with sunbed service. The walking area is several km away. Large, comfortable rooms. The service is a little short , everything is very long . (but there are no complaints about the quality).
See original · Русский
July 31, 2023
The hotel is luxurious!!!! The architecture is made in the form of a magnificent palace. Luxury and modern elements combine very harmoniously.
RAFFLES THE PALM DUBAI, PALM JUMEIRAH is located on Palm JUMEIRAH Island. Very good location, sunrise in the morning, on one side of the hotel, sunset in the evening, on the other side!!! A beauty that you want to admire endlessly!!!! The garden deserves special attention!!! He's gorgeous!!!! How well-groomed and beautiful it is!!!
We lived in a Deluxe Room. We have reviewed all the room options. The Deluxe Room we chose on the spot was the most cozy, beautiful and comfortable! Room cleaning at least 2 times, I change the towel at least 2 times, bed linen is changed every day!!! Tea, coffee, water, fruit in the room without restrictions! There is a spa center and swimming pools on site. The pools are great. The Persian Gulf.... Very warm water!! It was not comfortable for me to swim in the afternoon or in the evening!!! I got up early in the morning, met the dawn and bathed almost until 10 o'clock!! Impressions, very memorable!! After, I swam in the pool! Nice sunbeds, a towel! They are issued without restrictions. Cold drinking water for free and without restrictions! On the beach you can order fruit, lunch, cocktails, ice cream!
The staff at the hotel is very hospitable, responsive!!! There are a lot of employees who speak Russian! Everyone is trying, both on the floors, and on the beach, and in the kitchen! I was also impressed by the attitude of employees to each other and the administration to their employees!
I had a case when one of the employees was in critical condition! I, as a resuscitator, provided help! I would like to note the teamwork of the hotel team, technical capabilities (on the beach, near the pool, oxygen cylinders!!!!). There was no panic on the beach. Everything was done to ensure that vacationers were minimally involved in what was happening and their rest was not disrupted. The employee was hospitalized! All employees were interested in her fate and condition! I saw sincere empathy in them!!! As a thank you, for the help provided, my family and I were offered dinner at any restaurant of our choice! It wasn't necessary, but it was nice!!!! Thanks!! And I was also impressed by the ambulance doctors!!! Continuity and collegiality, equipment of the intensive care team at the highest level!!!
I liked the kitchen on the 1st floor more, more diverse and tastier!!! Very tasty breakfasts and dinners. Dishes of different nations were presented, a lot of marine products! They prepare and exhibit from the heart! I really liked the oriental sweets!! True, the watermelon was not delicious and there were not enough peaches! The kitchen on the top floor is made in a modern style! It seemed to me that the bottom is much more beautiful and the food is tastier!!
It is very convenient to go to the city! The hotel staff will order a taxi at your request. The city is 10-15 minutes away.
Payment only in local money. Only dollars can be exchanged. You can change it at the hotel.
In general, the stay at the hotel is very pleasant!!! I recommend it!
See original · Русский
3
2
October 13, 2023
Excellent service, a chic room with a huge terrace and a Jacuzzi. The rest was lazy, so I spent a lot of time on the territory of the hotel. Nice beach, comfortable bungalows, friendly staff. There is a pleasant aftertaste left 😊
See original · Русский
3
January 2
Despite the attentive service of the staff at all locations of the hotel, it was a little annoying that the used dishes were not quickly removed from the table. Food for every taste from very high-quality products. The size of the dressing room in the room exceeds all expectations. A magnificent balcony, a huge bed and a huge bathroom with a shower and a bathtub
See original · Русский
3
March 20
The location is good. The food is delicious. The service is excellent.
Interior: in the Baroque style, not everyone will like this style, it is very heavy like in a museum and for this minus one
See original · Русский
March 11
The hotel has a high level of service in everything
(Reception, room, cleaning, pool and beach service)
Only at breakfast the staff can't cope, they don't have time, they confuse the order.
I recommend it for a relaxing holiday
See original · Русский
October 26
Nice quiet hotel. The rooms are large and new. The service is high-quality, but the view from the beach to the construction site and the city is, well, so-so, to put it bluntly.
See original · Русский
1
May 13
Beyond praise! I really liked everything, about the rooms, the food, it's not even discussed! I am very green in the territory and the areas by the sea and by the pool are just awesome! They'll bring some water, smoothies.. in general, hardening 5+
See original · Русский
3
February 14
Great hotel. Beautiful rooms, well-maintained, excellent service, wonderful restaurant Le Jardin, which is second only to the restaurant in Atlantis. Everything is very simple. We are very satisfied.
See original · Русский
April 18
A very pleasant garden. The breakfasts are delicious, lots of fruits. Everything is very clean, but the interior is for very big fans of modern Baroque.
See original · Русский
June 3
Probably the only hotel that provides a butler only for your villa! The person is completely at your disposal, does not leave anywhere.. solves all issues right there
See original · Русский
1
July 9, 2023
Very cool hotel, relatively new. The food is very tasty, but the breakfasts are the same. The adjacent area is very beautiful, the staff is very polite, they will do everything that you do not ask and helpyou have a good rest
See original · Русский
1
December 14, 2023
The hotel is a good premium, there is a swimming pool and a sea. But there are three disadvantages 1: in the sea, even if there is a net, jellyfish, crabs, dead fish can bite 2:if you have passed the room and you are leaving soon, do not eat if you have passed the room, you can spend 127,000 tenge for it 3: they said that mojito is free, but they charge 6000 tenge for a glass of mojito
See original · Русский
2
1
September 9
It's a great place. There are few hotels where I don't want to leave, and Raffles The Palm is now one of them. Everything was perfect!
See original · Русский
