5 Element

4.8

1603 ratings

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Natali Kozlova

Level 12 Local Expert

It's a great store. New and modern design, always clean and tidy. The largest selection of equipment in all directions. I am very pleased with the competence of the staff, their professionalism and their desire to sincerely help the client. I always order goods there through an online store and come to this store for a choice of equipment only. I advise everyone.

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Князев А.

Level 4 Local Expert

The store sells old laptops under the guise of new ones. There was a warranty incident and we sent it to the service for repair, but they refused us warranty repairs because it turned out that there was a password on the BIOS!! The laptop was purchased with the software already installed and no one even messed with the BIOS. We informed them that they could remove the password for repairs, which they refused to do. I do not recommend buying equipment in this store. Continuation of the story. A claim K-145 dated 01/27/2027 was sent, in response to which a refusal was also received with the wording "prove yourself" in the reply. We will conduct an independent expert examination and apply to the court. To be continued...

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Евгений

Level 10 Local Expert

I would give 5 stars, but I can't because of the VIP delivery. Immediately, for some reason- VIP delivery, okay, thank you, straight to the apartment, however, the delivery interval is from 12 to 22.00 and they can warn you an hour in advance, and when it is unknown. The last time I waited a day, they warned me only after 20.00 and almost an hour later they delivered my goods. Why not warn when loading, because the route is planned, etc., and for example, there will be delivery around 20.00 and an hour in advance to warn, although you can plan the time until 20.00. Otherwise, a good store, the staff will almost always help, provide advice, and a selection of goods. There is a choice, but if not, the store itself has an online order and it will be delivered. Discounts and promotions are also nice, and you can save a little on bonuses. Parking is available and large. Honest review

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Елена Ширина

Level 13 Local Expert

The place is good, crowded, the product is presented well, but I did not notice the coherence and mutual assistance in the work of the staff. We could help each other, not just stand idly by and wait for "suddenly someone will be interested in the goods of your section."

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Романо Эджаме

Level 7 Local Expert

Excellent service The manager, Maxim Ananich, showed everything and talked about the Apple Watch smartwatch We were satisfied with the purchase. We will contact you again Have a nice shopping experience, everyone

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Феофан Феофановъ

Level 8 Local Expert

The staff is polite, the delivery of orders is prompt, but the imposition of paid subscriptions and insurance is frankly annoying, even after my first "no" the consultant continues to impose. I won't lower my grade for it this time.

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L V

Level 6 Local Expert

Thank you for the competent and competent work of the client consultant Alyona Sergeevna! She politely advised not only us, but also all the customers standing in front of us in the queue. It was nice to see such a friendly attitude. Thanks to such employees, I want to go shopping again!

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Татьяна Елина

Level 4 Local Expert

I bought a set of Polaris knives yesterday. Excellent product quality. I was very pleased with the discounted price. The whole family is happy. I also want to mention the friendly staff and fast service. Thanks

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Людмила С.

Level 5 Local Expert

Today I bought a Polaris 5012KT ultraslim digital pro straightener, I am very happy with the purchase, the straightener heats up quickly, stylish design, straightens hair perfectly, rotating wire, high heating temperature, tourmaline coating and ceramics

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светлана шрамова

Level 3 Local Expert

I bought an aerogrill Kitfort2221 on 04.01.25.I was very pleased with the purchase. I used to buy a Kitfort steamer. It works flawlessly. The firm turned out to be reliable. Therefore, aerogrill decided to take this company.The price is excellent. In general, Element 5 is our family's favorite store. Good luck in the new year!

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Кристина Федченко

Level 3 Local Expert

I purchased a floor scale, and the consultant recommended the SkyBalance RS-762S model. I really liked it in use, it's high-quality,stylish, and it works quickly with the phone. It is convenient to enable, update, and switch units of measurement through the app. Cool model, I recommend it.

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иван

Level 10 Local Expert

There are many products in stock and on order, the staff will always help with any questions, the consultants are experienced and competent

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Яна Ж.

Level 5 Local Expert

On 12/26/2024, they purchased a phone for grandma through an online store (the description indicates FOR the ELDERLY) there is no sound in it from the word at all!!! In the store, the product was checked only for operability (on/off, since there was no suitable SIM card with me) and that's it. On 06.01.2025, they tried to return it. The phone was taken away for diagnostics. After 7 days, the store DOES NOT SEE ANY DEFECTS, so it is not going to return the money!!! DISGUSTING attitude towards customers, I will definitely not return to them again.

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варвара ц.

Level 6 Local Expert

We waited 20 minutes for at least someone to pay attention, an intern "consulted", poked at the first laptop he saw, misled him with information, allegedly went to look for it in the warehouse, but in fact we stood waiting for him for half an hour and when another seller came up and asked if he had found it, the answer was "not looking" and He just left his workplace through the service door. Of the advantages, the second seller told, showed, explained everything in great detail, clarified availability, etc.

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Кристина Дальниченко

Level 3 Local Expert

We bought an electric razor from POLARIS, we are very happy with this purchase, everything works fine, this is not the first time we have taken this company, we really like everything! Also, thanks to the staff for their help with the purchase, we will return more than once.

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Hanna

Level 13 Local Expert

The staff does not know the product at all, there were two times and always the consultants just poked and poked and when asked what the difference between vacuum cleaners is, she says no, she does not know the power, the working time, but she told how to put brushes on it, all her knowledge. But at the checkout, the girl tells everything very well in her field, she is pleasant. The store itself is not bad, there are a lot of discounts, products, but the consultants are just terrible.

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Vadim Belyaev

Level 9 Local Expert

It's a great store. Responsive and competent staff. Thank you so much for prompt delivery and professional assembly! Good luck and further prosperity!

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Дмитрий Смолько

Level 6 Local Expert

Very convenient location of the store! I have made purchases there many times. There are many specialists who will select the necessary purchases. Almost everything can be purchased in installments!

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Диана Папкова

Level 8 Local Expert

The most visited store of electrical appliances, tableware and appliances. It is especially popular for purchasing products in installments without overpayments, etc. A wide range of products, excellent consultants and on-site payment by installments. The store has a huge parking lot, the staff helps with loading, and delivery of goods is also possible. Promotions, purchase of discounted goods - all this is possible in the 5 element store.

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Настюшка ПК

Level 8 Local Expert

We visited the store today. We were very unhappy with the consultant's behavior (unfortunately, we didn't notice the name on the badge). He talked very rudely, and there was an unpleasant aftertaste. There is no desire to buy anything

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Павел Слесарев

Level 13 Local Expert

A great store for buying equipment. Huge with a lot of choice. It is possible to order the delivery of goods both at home and from other cities of goods that are not available. Convenient and large parking. It is possible to arrange installments and loans. Permanent promotions.

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Руслан Кузнецов

Level 7 Local Expert

I bought equipment from them more than once.norms.they seem adequate.basically, like all the fifth elements.Did you know that they scrap household appliances by the kilogram?I just found out myself recently.by the way, you can not go to bank employees for installments now.and online, you can drop it off at five or six banks at the same time.a couple of minutes and you're done.I'm sorry if that's the case, but it's convenient.A friend made a bomb like that

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Тамара Глусцова

Level 9 Local Expert

I placed an order on the website, the delivery was on time, everything was carefully and accurately checked, and delivery to the apartment was offered! Rating 10+

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Влад Грозный

Level 3 Local Expert

The consultant's service was at the highest level. But the girls who arranged installments for my laptop there tried to sell leasing with an overpayment of 1400 rubles!!!! When I said that I refused to take the goods in this case, they immediately began to say: oh, wait, I'll look at other banks, and lo and behold, they immediately found a more profitable offer with an overpayment of 300 rubles. I have also repeatedly heard from my friends that they immediately try to lease you so that you overpay, do not see each other for this!!!!

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AVoitX

Level 3 Local Expert

A good store, mostly honest discounts on promotions, a nice bonus system. More often.I order through the online store. I calmly chose, ordered, came and picked up the goods at the agreed time. If it turns out that you made a mistake with the choice, then you can easily cancel the order and use the help of qualified personnel and not leave without buying

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vzvzvz

Level 4 Local Expert

I have already written a review on the store's website. I'll also duplicate it here, but briefly. In the "TVs and accessories" department: Maxim (he seems to know everything) the guy is just super! Artyom too. If it weren't for them, we would have been choosing a TV and so on for another 10 years, even though we visited each of the shops in Mogilev and who just didn't see us there) Now my MC will be watching football with a buzz, and I will watch Men's and Women's. Thank you for the cool and professional work! And in general, the 5 Element network - I love it.

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Ксения Ш.

Level 2 Local Expert

We visited this store today. The goods were ordered through the online store. The order number was shown. We were asked to wait. The TV, slow cooker and hair dryer were taken out quickly. And something strange started with the refrigerator. We indicated that we need an invoice for the refrigerator. We waited more than 30 minutes for the refrigerator to be taken out, approached several times with the question of how much longer to wait. All the time we heard something indistinct in response, tt 10, then wait 20 minutes. I will note that I am pregnant with a big belly and it was very hard to wait. As a result, it took us more than an hour to wait for the refrigerator🤯 Further, we did not wait for the invoice, we asked each time to wait a little. As a result, the refusal. They started making payments at the checkout, but they couldn't immediately write off bonuses because one of the employees didn't specify something. Waiting again. I want to mention it separately for the management. Employees walk back and forth doing absolutely nothing, sometimes merging into a bunch for a "chat." Customer orientation at the lowest level. Although this store is located close to us, we will not return there anymore.

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Наталья З

Level 3 Local Expert

There is no need to look for someone to advise you, the specialists themselves are suitable. They help with the selection, they know the characteristics of the product well. P.S. Strangely, they recommend it, often not in favor of expensive models.

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Nikita Tselovalnik

Level 4 Local Expert

A protective hydrogel film on a cell phone costs 100+ rubles. But for all 3 times, the guys couldn't paste it exactly, despite the equipment for this. We have never clearly hit the cutout for the camera (why do we need this cutout at all if the camera is constantly gathering dust and it is inconvenient to clean the cutout). And the film doesn't reach the end of the screen if you have rounded edges.

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Алефтина Пасюкова

Level 10 Local Expert

I really like it.The consultants will show and tell you everything.We recently purchased a washing machine.And we buy many other things.I recommend those who have not been to visit

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Александр Г.

Level 5 Local Expert

I'm not a fan of writing reviews, but... I bought a hair straightener for my wife in this store. The choice was from cheap to sooo expensive. Since I don't understand, I already wanted to buy an expensive one and that's it. But the consultant girl recommended a very good and very beautiful straightener. My wife liked it very much. Also in this store I bought a notebook in an iPhone cigarette lighter. The consultant guy picked everything up correctly and clearly, according to the characteristics. I was satisfied!!!!

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Марина Моисеенко

Level 5 Local Expert

Polite staff. They told in detail about the selected product, how to use it correctly so that it would please and work longer. We bought a steamer. We were satisfied

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Марина Куткович

Level 11 Local Expert

The staff is very polite and do the pile work efficiently.There are a lot of discounts . There are no problems with delivery, the goods will be delivered quickly.The product selection is very large. I'm going to take care of this store.You won 't regret it .

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Кристина

Level 14 Local Expert

A store with a good assortment and a wide selection of products from the same category:you can find it both for your liking and for the price (because desires and opportunities do not always coincide)! Sales consultants are friendly, in a good mood, more often immediately endearing (at least I have come across such), they will help with the choice: they will tell you what promotions are taking place, offer affordable alternatives, tell you in detail about the product!

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Евгений

Level 5 Local Expert

The imposition of an additional guarantee in any of the 5 Element stores is very strong - but in fact it is still nonsense. We bought a vacuum cleaner, the factory warranty is 1 year. This Additional warranty was imposed on us with an extension of + 2 years. They said that you can do whatever you want with a vacuum cleaner, even throw it off the roof of a house. There will be no problems, everything will be replaced or the money will be refunded. In fact: 1.5 years have passed. The vacuum cleaner began to make a lot of noise and the traction was lost. I brought it to the store, they told me that this is not a warranty case. They took it for diagnosis - they revealed that it was not used for its intended purpose (construction dust). And they refused to replace it. As it turned out, according to this additional guarantee, it cannot be replaced. Bottom line: the warranty is valid for only 1 year for factory defects. And the additional warranty is valid for 1 year after purchase. And the rest of the time goes to factory defects. Don't spend extra money for this nonsense

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Евгений Ильин

Level 10 Local Expert

The client orientation of managers is in no way, the desire to sell defective goods is maximum, the head of the store quotes you extracts from the legislation despite the fact that he does not comply with them and does not even get familiar with customer requests, managers tell fairy tales that they cannot accept written statements from customers. If you describe it in more detail, then the situation is as follows... We came to buy a refrigerator, paid, ordered delivery. The next day he was brought in by some nervous deliverymen who assume that if you talk boorishly, things will go faster. Then we let the refrigerator settle after the street, unpacked - marriage. The door is crooked, there is a gap on top, even the elastic band fits loosely and the cold easily leaves the refrigerator. We contacted the store by phone - they said to throw off the photo via Viber and wait, they say they decide with the management. As a result, after 4 days there is no information. We went to the store - they said they were deciding and had already ordered an examination. In the evening they call and say that we ourselves should order an examination. OK! Ordered. Then we went to the store with a request to provide a copy or confirmation that our appeal was accepted - nothing was given. We say that let's write a second application in paper - they said that it is not accepted and they do not accept it... At my insistence, they still wrote. In a reply letter, the manager wrote that their employees are not specialists and cannot evaluate, they need to be given for examination. So why did you think for 4 days then? Were you dragging your feet? The manager also wrote in a letter that we did not provide the refrigerator for examination ... According to the law, you yourself, in case of a dispute, should order an examination, and not force the client to do it. And yes, when writing the application, I informed the managers that I had already ordered it, but for some reason they did not inform the management. Well, guys, screenshots and correspondence with statements certified by your employees are all available. An amazing experience. I wonder if we'll get to court? It's not clear from the photos and videos that you sold me a marriage, right? The main thing is to sell it and not take it back. If an ignorant pensioner would buy such a miracle from you, he would return the figs.

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Татьяна П

Level 5 Local Expert

I would like to express my deep gratitude to Maxim Mikhailovich, the administrator of the trading floor, for his professionalism. The best employee of this store and an example of how to work, only he could help solve our problem.

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Евгения Фильян

Level 2 Local Expert

In general, I am completely outraged by the work of the 5th element stores!!!!!! On April 27, 2024, she came to the store at Gagarin 79. I chose a cleaning vacuum cleaner. The seller advertised the model and I was completely satisfied with it. When checking the availability, it turned out that this is one sample and its cost is 1,499 rubles!!!!!!! He offered to order for tomorrow, assuring me that he would come in the morning, but I had to pay for it in full. Result. Of course, the vacuum cleaner did not arrive in the morning!!!! And the fifth element has been using my money for twenty-four hours!!!!! Can you explain it to me, please???? The line operator says expect to arrive!!!!! I consider it a scam.

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Виктория А.

Level 3 Local Expert

We always choose your store, we are always satisfied with everything, all consultants are in their place.But TODAY I was very disappointed in the service of the seller at the checkout, i.e. Oksana Kulikova. I have not met so boorish and qualified seller. Because a grandmother of 70-80 years old was standing in front of me and was buying something and wanted to issue a discount card, she asked the seller how it could be issued, the seller Kulikaeva.O.N. gave her a questionnaire, but when she heard from her grandmother that she did not understand how to fill it out, she simply did not carelessly tear out this questionnaire and began to fill it out herself. A very big request to understand and somehow change the sellers because in our time it is very wrong

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Юлия К.

Level 12 Local Expert

It's a great store, but young people need to learn, talk to customers, explain, and not shove

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екатерина проглядова

Level 9 Local Expert

There are a lot of male consultants, but they can't tell you about the functions of the technology unwillingly or they don't know. What they get the money for, they would be handymen at the construction site.

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Юля Аниськова

Level 6 Local Expert

Convenient location...That's exactly what was missing in ye City...competent consultants...Thanks for the TV!!!!

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СЕРГЕЙ Г.

Level 10 Local Expert

I bought a watch, a tablet, and there is a good store to choose from

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Галина Комаренко

Level 5 Local Expert

A lot of goods. For any budget . If something is not available, you can order it through the app. The only thing is that installments are not for all products . Either halva or turtle. They confuse the choice by offering a different product. There is a credit department there, you can take exactly what you need, yes, with an overpayment, but it will be your choice and not an imposed one. Have a nice shopping for everyone.

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Андрей Иванов

Level 5 Local Expert

I ordered the product on December 30, 2024. Since January 1, 2025, it has been in the status of "sent to the pick-up point". When should I expect the goods? Today is January 6, 2025, and there is still no product. Arriving at the store at the reception, I was met by a young man (he considered my appeal via Viber, but there was no response). An attempt to politely explain the lack of goods to me led to the intervention of a curvy girl with an incomprehensible handwritten badge. She rudely informed that there was no product and all claims should be sent to the online store. It is very sad to see such an attitude towards customers in a large network; non-professionals work. The mood is ruined... and the product is also missing ( After leaving a review, representatives of the online store contacted me, the issue was partially resolved. They promised to deliver the goods on January 9, 2017. On the appointed day, I received an SMS message saying that you are not picking up the goods and the shelf life is about to expire. I had to call and figure it out again. I am extremely unhappy with the 5th element company and its employees! There is no respect for people! The rating is high!!!

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Валерия Московская

Level 7 Local Expert

We took a gamepad for our son through an online store. Consultant Karina helped to choose the right model, answered all the questions that arose, and solved the problem with delivery. Courier Babintsev called an hour before delivery, specified the time, showed the product, explained how to connect. It was very pleasant to make a purchase. Excellent polite staff.

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Юр Добр

Level 3 Local Expert

I've made an order, I'm waiting. All deadlines have passed, but there is no SMS. I start to find out, but it turns out that the order was canceled and they didn't even consider it necessary to report it.

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Игорь А.

Level 5 Local Expert

A great store, especially in Mogilev on Gabrovskaya Street, has repeatedly bought equipment, everything is at the highest level!

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Татьяна Братенкова

Level 11 Local Expert

Good store, excellent service, good product selection.

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Наталья Баньковская

Level 2 Local Expert

The store is very good. All the staff is polite, friendly, always helpful.

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5 Element

347 reviews