Waiting in line for quite a long time. The service is good, the staff is great. On a day off, there was one customer service specialist and two cash desks, one of which was periodically closed. In all branches, there is an advertisement for an application that supposedly allows you to book a queue. I don't know about other branches, but it turned out to be impossible to book a queue through the app.

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Ника К.

Level 4 Local Expert

I came here in the daytime. It was necessary to change two euro notes, which refused to be changed in another bank under the pretext of a stain on one and a spill on the other. When I was there, the stain was wiped off with a coin, something just stuck there, and they didn't say anything about the stain at all (although I warned them right away when I gave them the money, for what reason they refused to take it from another bank). The girl said that the bills were fully solvent according to their criteria and everything was OK. Apparently I was lucky and there was no queue, I waited only a couple of minutes. In the same technobank in green, you wait at least half an hour and the service is very slow.

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Мика

Level 6 Local Expert

The exchange rate at this bank is good, but such long queues and such slow service are the hardest test for the nervous system. Both legal entities and individuals are suffering. Currency exchange takes the last place in the electronic queue algorithm. A queue of two people for currency exchange once cost 2 hours of waiting. Maybe pre-registration helps, I haven't tried it yet.

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Belaruski Narodny Bank

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