Department of Citizenship and Migration of the Frunzensky District Department of Internal Affairs of Minsk

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Polina S.

Level 4 Local Expert

Such places always take a lot of time and effort, but I would like to sincerely thank the employees of the OGIM Frunzensky district for the fact that even in such a tense atmosphere they do not lose their humanity and professionalism. Today, on September 9th, we were helped to solve a difficult problem as quickly and clearly as possible in conditions of a large flow of people. I would like to express my special gratitude to Inspector Victoria Sergeevna Yanovskaya, who treated the situation with attention and sympathy, helped to sort out and resolve the issue. We also thank Victoria Andreevna for her humane approach and clear recommendations. Thank you very much!

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Mysteru1995

Level 4 Local Expert

I would like to express my heartfelt gratitude to the entire staff of the Frunzensky district passport office! From personal experience (3 passport replacements in six months), I was convinced that responsive, patient and competent people work here, who do the job at 10,000%. Thank you for your hard work! After that, I'm sure that many bad reviews are written by those who come with complaints and rudeness. The staff here are ordinary people, and if you treat them with respect, they will do everything possible and impossible to help. Tested! If you treat people with understanding, they will certainly respond in kind. That's for the record! From : Valeria Zinchenko

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Галина Г.

Level 5 Local Expert

A terrible department! The organization of work and the attitude towards people at the zero level. Queues systematically last for hours and no one tries to improve the work structure. I have been coming for several days already and constantly waiting for more than 5 hours, disgusting attitude towards people!

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Антон Акимов

Level 8 Local Expert

201 offices I don't understand why there are three people sitting there, if by 11 p.m., working from 8 a.m. Only 18 people were accepted You tell the boss about it What's sitting on the 3rd floor He doesn't give a damn that the specialists of his department/department are not working normally. He says we are not coping and we are not in time.... I repeat once again There are 3 specialists in the office and in 3 hours of work, only 18 people were accepted Maybe then it's because the specialists aren't very good? And the most interesting thing is that only 201 cabinets have such problems. The rest are running around, running, doing something And 201 seems to have special privileges... so as not to be unfounded, here's a photo! I've been walking like this for three days now!!!

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Алексей

Level 2 Local Expert

I would like to express my gratitude to the staff of the Department of Citizenship and Migration of the Frunzensky district of Minsk. In particular, Oleg Valeryevich Slabko's boss, Irina Leonidovna Zholtikova, his deputy, and Tatyana Viktorovna Belskaya, a specialist. They treated our problem with understanding and solved it as soon as possible! Thank you so much for your humanity and prompt work!

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Анастасия Вайц

Level 3 Local Expert

As foreigners, we were in room 202 today on 08/26/2025.Make an invitation for a visa. That's what they told us in our country. It's a pity we didn't remember the girl's name, she helped us a lot, explained everything in an accessible way, and got a lot of information. A very nice girl and great help.I give all 5 stars I'm sorry for the mistakes.

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Лана С.

Level 3 Local Expert

Due to the debt of working in a foreign company, you periodically have to contact the OGIM.I would like to note the friendliness, friendliness and competence of the staff of this OGIM, Ekaterina Kulbitskaya, Victoria Andreevna Melnik and, of course, Oleg Valeryevich Slapko, the head of this department. Much depends on the head, the atmosphere in the team and the well-organized work. Even during the period of a large flow, employees remain friendly and sympathetic. I would like to express my deep gratitude to all employees of the OGIM of the Frunzensky district of Minsk.

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Вячеслав

Level 3 Local Expert

I would like to express my sincere gratitude to E.A. Kulbitskaya, Senior inspector of the OGIM of the Frunzensky District Police Department of Minsk, for her high professionalism, kindness and humanity. When applying for temporary residence for my grandfather (89 years old) The inspector always maintained restraint, patiently and explained in detail all the necessary information, even repeating it several times so that grandpa would understand everything. She showed sincere respect and attention, always prompted and promptly answered all questions that arose. This is a very rare and exceptional character trait that is very rare nowadays. We sincerely thank her for her attentive and considerate attitude!

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Дмитрий Синявский

Level 30 Local Expert

Everything is professionally organized, the staff work quickly and accurately. High level of customer service.

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Антон Декевич

Level 7 Local Expert

A very good OGIM. Thanks to all the staff and the beautiful girls from rooms 201 and 202. Who will tell you everything and help Irina Nikolaevna in particular. Clear electronic queue. Fast work of employees.

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Ильгар Иманов

Level 2 Local Expert

Despite the fact that I am a citizen of Belarus, I often have to visit the Frunzensky district of Minsk.The fact is that there are many foreign citizens among my friends and acquaintances. And when they need to register or resolve other issues related to the migration service, they ask me to go with them and provide assistance..I would especially like to mention the work of the OGiM employees, Senior Inspector Ekaterina Aleksandrovna Kulbitskaya and Inspector Victoria Andreevna Melnik..After all, arriving citizens must visit the migration service.And these employees are professionals in their field, always with a smile on their face, ready to help foreign citizens in any situation.I always say that the border service and the migration service are a mirror of the state and the nation..And the guests who have visited the Republic of Belarus first of all meet with them..And they form an opinion about the Belarusian people.Therefore, I would like to ask the OGiM management, on my own behalf and on behalf of the guests, to appreciate the work of their employees..

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Екатерина Анкуда

Level 3 Local Expert

I would like to note the good coordinated and prompt work on issuing passports! Special thanks to Chief Inspector Darkina Yana Alexandrovna.

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Язан Наеф

Level 2 Local Expert

I would like to express my deep gratitude to Ekaterina Alexandrovna Kulbitskaya's employee for the help she provided, she is a professional in her field, always showed a human attitude and attentiveness while solving my questions.This is not the first time I have applied there, I have always explained everything in detail and patiently, I am polite and tactful!

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Аннушка

Level 25 Local Expert

I wanted to clarify by phone what documents are needed when changing jobs, (I live by registration for a year) I did not get through on any phone. I decided to go, I come for the third time, take a ticket and go to 201 office.. For three or four hours.. I haven't been able to get in yet I supplement the review after a while: I arrived for the 6th or 7th time and again did not get in. Last time we checked the docks, one paper was missing, they told us to come next at 8.05 and just drop it off, everything will be accepted. I came and no one knows anything anymore, they can't accept it, please get out of here

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Анастасия Малевич

Level 5 Local Expert

We were with my husband today, we wanted to change our last name and looked at the registration and sent it to the help desk where we are not serviced, and from where they sent us, they send Something else,we go back and forth because of the incompetence of the employees,take action

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Катерина Ф.

Level 3 Local Expert

The employees of the Frunzensky district OGIM are the most irresponsible, not fulfilling their official duties, the paid SMS notification about the readiness of the passport has not arrived, the service has not been provided, the funds have been taken. There is no book of suggestions and comments in this institution at all!

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Геннадий Герасимов

Level 13 Local Expert

A huge minus changed the passport in 2023 on an expedited application. I made the payment as a result, I was offered an ID card, which is not a very convenient thing. The fee for the accelerated process was taken but the information was not reported that the payment did not work . I will demand a normal document in the future. It is not very convenient in all respects

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Акмырат Эрнепесов

Level 2 Local Expert

I want to say more thanks to the girls who work in room 202. They are very polite, pleasant and kind. It was pleasant and calm, everything was explained and helped . Thank you very much. More of these employees would work in immigration.

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Исмоил Мусаев

Level 2 Local Expert

Many thanks to the girls working in the Department of Citizenship and Migration, especially Karina Vitalievna Yaroshevich and Alena Viktorovna. Excellent friendly and positive female employees, solved everything quickly!

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Ольга Делендик

Level 4 Local Expert

I was very lucky that I got to police Lieutenant Viktoriya Sergeevna Yanovskaya . I did everything I needed to do very quickly . Everything is correct and clear!!! Thanks!!!!! Sincerely, Olga D.

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Денис Шульжик

Level 2 Local Expert

They do not fulfill their obligations, the passport is made for 30 days. For some reason, I got it after 40

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Алексей Л.

Level 3 Local Expert

Awful. They made a mistake in the passport, they said they would change it. I've been waiting for a month, they still can't give me my passport. Although, I paid 140 rubles for 7 days on an urgent basis. You call them, they don't pick up the phone.

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Екатерина Скрундевская

Level 3 Local Expert

I wasted my time. Employees, instead of working, wander around the offices and chat about their personal affairs (audibility is good here))) After I sat for half an hour (there was no cradle in front of me and there weren't many people in this place at all), they said, why did you come to us, we only do biometrics, and sent for a regular passport to some kind of center there

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Максим Иванова

Level 3 Local Expert

We would like to express our deep gratitude to the OGIM of the Frunzensky district of Minsk. We helped resolve the issue of registering a child (a Chinese citizen), and quickly resolving the issue of an entry and exit visa. Due to the time-consuming procedure for preparing documents in China, we had to wait for six months for the necessary documents to be ready, and the OGIM of the Frunzensky district of Minsk helped resolve the issue in one day.👍👍👍👍👍

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Bugagashenka

Level 4 Local Expert

Despite the menacing appearance and timbre of the voice in combination with shoulder straps, the staff of this institution are always ready to help, prompt, get into the situation and forgive some blunders on the part of those who come to them. I am applying for the second time in 201kab. and both times he left in a good mood, which does not often happen after visits to government institutions.

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Аташка Нийазбердийев

Level 3 Local Expert

Thank you very much for understanding this, and I especially want to say thank you to Melnik Victoria Andreevna, who explains thank you very pleasantly and politely!

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Александр

Level 9 Local Expert

The work of the institution is not properly organized. The waiting time for the passport to be produced is 1.5-2 months. You immediately stand in a huge queue at office 101, then they send you to the passport specialist at 107, since they can't find your passport. And the passport officer has boxes of passports everywhere in his office. And on the tables and under the tables and on the floor. As a result, he did not find it either, but sent it back to the 101 office and told him to wait. We waited for lunch... (I spent time with them from 11:00 to 15:00). Lunch starts at 15:00 and we continue to wait... People who paid "on an urgent basis" end up waiting 39 days. It's a mess. 1.5 months and the passport is not ready or lost. And there are more than 40 such people in the queue waiting for a miracle.

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Ksenia Solovei

Level 11 Local Expert

It's time to change your passport. I decided to call, find out all the information, how what is why and why. of course, no one answered the phone (and why? What is a phone anyway?) I called for 1.5 hours, beeps, and that's all. I checked the working hours, you never know, I call on a day off. No, there was no response.Okay. I decided to go after the night shift. After working for 12 hours, I arrived at the other end of the city, I was accepted, however, quickly. But they sent me home, because "why did you come here? You need to go to the settlement and reference office at such and such an address." When I asked why they sent me to you from there, they just shrugged their shoulders. Question.... DO THE EMPLOYEES KNOW WHAT A LANDLINE PHONE IS? Or the lines were connected for show. After all, in 3 hours of time spent, it was possible to do what it was time to do. I don't understand how this system works and probably never will.

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Мир М.

Level 2 Local Expert

Many thanks to Inspector Viktoriya Sergeevna Yanovskaya for her responsiveness, professionalism and culture. Tatiana Voitovich

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Юрий к

Level 30 Local Expert

I applied for an ID card and a passport. I came before the opening. I took the ticket, it was accepted after 15 minutes. I paid for everything in those 15 minutes, I paid for the accelerated production. I only needed my passport with me. They took a picture in the office (it took about 7 minutes). After 5 days, I took the ready-made passport and card. The girls on the issue, although they were in a rush, were very pleasant

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Инкогнито 6411

Level 5 Local Expert

It is difficult to give a review in general about everything and everyone … 10 stars for a girl who accepts an application and, in general, documents for the production of a biometric passport and ID card in connection with theft / loss is the most adequate, calm and competent employee. I was very pleasantly surprised by the attention and care she gave me! Unfortunately, I do not remember the name, but she worked in office 108 on 06/18/2024 The electronic queue to get to 108kab. - this is some kind of Hogwarts ... in the ticket it says ‘60 people in front of you'. Excuse me, will they call me in 5 days?? At the same time, there are a maximum of 15 people waiting in the building on the floor in different offices. Accordingly, at first I waited for my number to be announced, but after an hour and a half I realized that this was a lost cause and went to the office as it is. And I did the right thing, so I would have sat until.. or they wouldn 't have called at all ( The issuance of passports takes place in 101 rooms and very quickly - this is a plus, but adventures did not pass me by. I ordered the fastest production of documents and I was told to arrive on 06/22 to pick it up, they say it will be ready. It's Saturday, the issue is open from morning until 13:00. I arrived at about 11 a.m., to which I receive the phrase ‘idi is ready, but no passport, we will call you, passports will be delivered at 15:00’ - of course I was very upset, because without a passport it is impossible to buy a ticket for either a train or a plane, and I drove to Ogim for more than an hour, and then they turn me around and I understand that I will have to go back here, and then come here again today.... I arrive at 15:00 for the second time, a man opened the door to me and escorted me to the issuance office, everything seems to be OK, I'm not rushing anyone, I'm not asking you to do something this second, I understand that everyone has a lot of work, it's just important for me to pick up the documents today. After a couple of minutes, I hear a terrible grumbling in the corridor, ‘why did she come here, we said we would call and invite, we need to hold 50 passports now’... the girls who issue the documents came.. I was shocked that they would allow themselves to grumble like that even in front of a visitor. I repeat that I didn't say a word to them, I didn't rush anyone or say anything, they just let me into the office, I sit silently waiting. After that, they started arguing with the man who let me in, and I can hear everything perfectly, but they didn't give a shit about it ... in general, it turned out to be a very sad expectation, the impression of them is minus a million. As a result, the documents were given to me at 15:30, I exhaled and left. By the way, who receives an ID card, do not forget that it needs to be verified, of course they do not warn about this in the OGiM… You will find the addresses where this can be done in Google without any problems. But this is important information and I think it's worth talking about when making or issuing a card.

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Дмитрий Мицкус

Level 2 Local Expert

The employees probably don't know what it means to pick up the phone... I dialed for more than an hour without a break, but without success…

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Дурды Дурды

Level 2 Local Expert

Many thanks to all the staff of the Frunzensky district Immigration Department. Especially the courteous and friendly staff in Room 201 helped a lot. Special thanks to Alena Igorovna.

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Э Садин

Level 15 Local Expert

One of the best OGiM of the city of Minsk in terms of the speed of reception of citizens, attentiveness and respect for them, and most importantly, everyone works smiling, which pleases us during paperwork🙏🏼 Thank you very much

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Марина Оелке

Level 2 Local Expert

From the bottom of my heart, I want to thank the employees of Frunze Ogim. I am especially sorry for Oleg Valeryevich and his assistant Ermak Alyona Igorevna. Generosity, the desire to help, to understand the situation, responsiveness, kindness and a calm, very friendly attitude towards people, even after the official end of the working day. These are all the qualities that these employees possess. I have never encountered such an attitude towards people among government agencies, but I had to...(I have lived in both Russia and Germany). When our great ancestors wanted to raise a "new man"-a man of the future - it probably had to look like this somewhere. And Alyona Igorevna is also a very beautiful young woman. It was very pleasant to communicate. Thank you, Oleg Valerievich, and Alyona Igorevna. Your help to our family is invaluable. You have given us and our children a chance to start a new life here in this beautiful country, in Belarus.

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Ян

Level 13 Local Expert

I couldn't get through to the passport issuing department, I thought there might be problems getting it. In fact, everything turned out well: there was no queue, everything was fast, and the passport was issued, in fact, a week before the deadline

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Нат

Level 12 Local Expert

A very unpleasant and incompetent woman from the 108 office on the right. She answered rudely, the answers were very evasive, did not help at all and did not even try. I just wasted my time in the queue

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Марина К.

Level 2 Local Expert

Attitude to questions - don't touch us, it's not us, go figure it out for yourself

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Стас Капустян

Level 5 Local Expert

They don't make ordinary passports, and they don't talk about it in advance, and it's not written anywhere about it. The jokes started with the electronic queue, because it is not clear which office you need to go to. There is no consultant either. After standing in line for 3 hours in room 104, they said that they only make biometric passports here, and through the employee's requests, I found out that I need to go to the housing and communal Services at my place of residence (the employee is very competent, and knows where to send people (no)). OK, I came to the Housing and communal Services at my place of residence, and they don't know at all why they were sent to them, because they have nothing to do with passports. If you want to lose a few hours of personal time and nerves, I recommend this place.

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Дашка Обровец

Level 5 Local Expert

Did you get a clean water cooler with one star added, will you solve the problem with queues?Otherwise, the queue is so-so for more than an hour...

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Зарина Г.

Level 3 Local Expert

I would like to express my deep gratitude for the help and understanding, for the professionalism in my work and for the quick solution of the issue. To the Department of Citizenship and Migration of the Department of Internal Affairs. To the administration of the Frunzensky district of the city of Minsk to the head of the Slabko OV and the deputy head of Zholtikov IL. Thank you very much for your work! !!

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Наталья Г

Level 12 Local Expert

There are no questions for the employees themselves, quickly and correctly. But! I made an ID card and a biometric passport, and it's terrible. How can you take pictures like that, the lower part of my face is blurred in the documents (I'm chinless). This is the worst photo of my entire life. Now I have to pay and change documents again because of the terrible photos. And this costs not only money, but also time. Teach your employees how to take photos and set the lights correctly. And for those who read this review, I advise you not to hesitate, ask to show the resulting photos, and demand to take pictures as many times (even until you turn blue) until you get a normal result.

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Артем М.

Level 3 Local Expert

Why is there a terrible queue at the migration department and the passport office in one place to change your passport, you have to walk for a month to get there

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Анастасия

Level 17 Local Expert

an enchanting place. In December, I came to apply for a passport replacement. The electronic queue is only more confusing than it helps. I asked a passing employee if it was possible to make an ordinary paper passport here, she said yes, just take the number in the electronics for a replacement. okay. sitting in line for half an hour, another employee suddenly came out and said that the program was broken and no one was accepted until it was fixed, and when it was fixed it was unknown and in the process of indignation it turned out that paper passports were not made here and you need to go to the RSC, it turns out - everything is logical (no). well ok. I went to the RSC. It was said to pick it up here in a month, at the migration service. today I came and they say that it turns out that it was necessary to take the old passport back to the RSC and hand it over in exchange for a new one here. Gentlemen, the 21st century, a bunch of incomprehensible gestures, which even no one can clearly say RIGHT AWAY, and not when a person arrives and finds out that he came in vain. if you can't automate processes as much as possible or at least teach staff to give the same information, why not do one simple action that will help people and get rid of dissatisfied visitors. it's stupid to make a memo in which all the steps will be written in clear language, what to do, for what and in how many days. Easy. but no, we will haughtily chase people around the city. it is also worth noting the mode of operation - chic. during the break, the doors to the building stupidly close. to make shift work, especially having more than one passport officer - well, why

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Kristina Tsarik

Level 7 Local Expert

It is impossible to get through in any way, I wanted to find out if he was ready before going to get a passport (and clarify a couple more questions) As a result, in two days, I dialed 150-200 times, no one answered. The question is, why do you leave a phone that you don't answer!!!

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he zhang

Level 4 Local Expert

Very low efficiency and lack of order

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Александр К.

Level 2 Local Expert

I paid for the urgency in two weeks, after 20 days I got through within two hours, asked about the readiness of the passport and why I was not informed.They said that it was necessary to pay for SMS notifications about the production of a passport yet, although I was not informed of such information in the RSC.It's crazy.

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Анастасия Ф.

Level 3 Local Expert

I do not recommend taking an additional SMS notification service when your passport is ready. No one IS SENDING anything. Arrived on the specified date (one month later) And the passport, it turns out, was ready two weeks after the application was submitted!

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Алина Малинина

Level 2 Local Expert

On the second day, I sit in line for 4 hours to notify about the change of residence address. There's no way to get in. Others take 10 coupons each and fly through all the doors. No optimization of work!This is bullying!

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Анна Павленко

Level 4 Local Expert

We really lack a consultant, we have to take several coupons and consult in different offices. They do it quickly, but after the application, new photos, because again a new format is needed, payment, complete filling out of documents and entering into the database, it turns out that you need to go to the consulate, and return the payment through the tax service, well, I just remembered. .I want to leave them both this money and the passport, as usual, nothing changes with the documents...Running around and asking each other something

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Department of Citizenship and Migration of the Frunzensky District Department of Internal Affairs of Minsk

148 reviews