Today, on 02/20/2025, in the evening, I contacted this office to change the tariff plan. A very nice employee at workplace number 3 told me everything quickly and clearly and helped me. A very polite and competent employee. I had a pleasant impression of this office A1. and such employees of this company.

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Юрий Y

Level 5 Local Expert

I was offered a guest rate, at which I cannot call home. I was refused to change the terms of the tariff. Why do I have a zero balance when paying 30bin? I was also refused to pay in cash.

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vlad s.

Level 2 Local Expert

It's just not possible to get through to the support service in a normal way. Firstly, they hid their short number somewhere, it used to be in the most prominent place on the site, now I was looking for it, I did not find it during the day with fire. At the "long" number of the call center, you are greeted by a "virtual assistant Alina", in fact a robot that does not understand what you want from her at all, constantly asks you to reformulate the question, but this does not help in any way. Then, out of desperation to negotiate with "Alina", you switch to the standby mode of the first released operator. The wait is a damn kilometer long. While waiting, you are asked to press "one", they say, the specialist will call you back as soon as he is free. You agree cursing through your teeth. And... guess what... ta-daaaaa...))) No one is calling back. And this is just one particular point from the category of claims that I have a lot of, I just don't have time to write. And also, what is this extremely suspicious 4.7 rating with 77 reviews in Yandex reviews? What? Am I the only one with questions about this? Right now, do you have so many "five-star" ratings at your wellcom? And if you also read them - everything is like a carbon copy of the narrative - "everything is wonderful good company phone super rates for bedbugs and blah blah blah." And they are also formulated clearly and correctly and competently - which becomes unbearable from the smell of "machine text". It's like an Internet bot comes in once a day, puts five stars and licks velcom clean and dry in the comments. Well, simple living people don't write so CLEARLY and CORRECTLY, because simple living people don't talk like robots, they talk in ordinary human speech. Some kind of deception.

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A1

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