A1

Rating 4.7
269 ratings
Rate this place

81 review

Level 9 Local Expert
February 20
Today, on 02/20/2025, in the evening, I contacted this office to change the tariff plan. A very nice employee at workplace number 3 told me everything quickly and clearly and helped me. A very polite and competent employee. I had a pleasant impression of this office A1. and such employees of this company.
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Level 2 Local Expert
December 18, 2024
It's just not possible to get through to the support service in a normal way. Firstly, they hid their short number somewhere, it used to be in the most prominent place on the site, now I was looking for it, I did not find it during the day with fire. At the "long" number of the call center, you are greeted by a "virtual assistant Alina", in fact a robot that does not understand what you want from her at all, constantly asks you to reformulate the question, but this does not help in any way. Then, out of desperation to negotiate with "Alina", you switch to the standby mode of the first released operator. The wait is a damn kilometer long. While waiting, you are asked to press "one", they say, the specialist will call you back as soon as he is free. You agree cursing through your teeth. And... guess what... ta-daaaaa...))) No one is calling back. And this is just one particular point from the category of claims that I have a lot of, I just don't have time to write. And also, what is this extremely suspicious 4.7 rating with 77 reviews in Yandex reviews? What? Am I the only one with questions about this? Right now, do you have so many "five-star" ratings at your wellcom? And if you also read them - everything is like a carbon copy of the narrative - "everything is wonderful good company phone super rates for bedbugs and blah blah blah." And they are also formulated clearly and correctly and competently - which becomes unbearable from the smell of "machine text". It's like an Internet bot comes in once a day, puts five stars and licks velcom clean and dry in the comments. Well, simple living people don't write so CLEARLY and CORRECTLY, because simple living people don't talk like robots, they talk in ordinary human speech. Some kind of deception.
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Level 5 Local Expert
October 20, 2024
I was offered a guest rate, at which I cannot call home. I was refused to change the terms of the tariff. Why do I have a zero balance when paying 30bin? I was also refused to pay in cash.
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Level 2 Local Expert
March 3
It took an awfully long time. 2 people in the queue were served for as long as 50 minutes!!!! THIS IS LAWLESSNESS!!!! Learn to breathe properly!!!!
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Level 5 Local Expert
March 3
Two girls are working, waiting from a queue of 2 people for 40 minutes, well, they work very slowly
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Level 7 Local Expert
October 3, 2024
I bought a phone. Everything is fast, clear, and distinct. Thank you very much for the good service.
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Level 10 Local Expert
November 23, 2022
A cozy center, well organized for customer service. A professionally working team. I contacted about the tariff change, all issues were resolved quickly and efficiently, and I was grateful for the proposed solution.
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Level 9 Local Expert
March 8, 2023
It is not the first year that I have been applying for services or just for advice at this point A1. I made several purchases, both immediately for cash and in installments. There are days when, by coincidence, there is an influx of people there, but the guys and girls try to solve the situation promptly. I did not observe any visible problems, everything is neat and at a decent level. Any difficult issues are solved competently. I recommend it! I will contact you again!
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Level 8 Local Expert
June 30, 2024
I connected the phone to a social tariff (disabled person), so after connecting and paying, I already found out at home that the manager who arranged everything for me, without my knowledge and consent, in addition to the tariff, gave me some kind of paid subscription. I had to call support and turn it off. Is everything so bad in A1 that they are ready to cash in on the disabled?! People, be vigilant!
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Level 6 Local Expert
September 4, 2023
Good friendly service, there is a place to sit down and relax, convenient location near Pushkinskaya metro station
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Level 6 Local Expert
November 27, 2022
I had to buy a phone wire, I decided to go into this salon, there were 6 people inside and an electronic queue. I sat in the cabin for 10 minutes, the queue practically did not move because everyone had some quick questions like installments and so on. I asked the consultant if I could just purchase a wire, to which I was answered only in the order of the queue. I left the salon because I would have had to wait for who knows how long. It seems to me that it would be correct to separate purchase operations and other operations. It's not even one, it's zero points.
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Level 8 Local Expert
January 11, 2024
Good location, friendly staff, they will tell you everything
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Level 8 Local Expert
August 10, 2022
There are a lot of cash registers, they work with customers quickly. They listen and help everyone with patience and politely) the location is good, parking is large, there are always places. I recommend it)
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Level 11 Local Expert
October 24, 2023
There are always queues. Last time I visited, I stood for about 20 minutes. And sometimes even longer. The gadget was sold without any problems, but with advice on some services they frankly "float".
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Level 3 Local Expert
April 24, 2024
Pleasant and friendly people work. I was satisfied with the salon.
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Level 7 Local Expert
September 13, 2021
The relatively convenient location is near the metro. The salon is very small, and there are a lot of people there. A1 regretted making an electronic queue, so there are confusions about who is behind whom. After all, the service is very slow and people just forget who is behind whom, and some even manage to fall asleep. Here it would be possible to make a recommendation to allocate 1-2 windows for the sale of mobile phones and the rest for maintenance. Set up an electronic queue. A1's finances probably allow it to be done.
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Level 7 Local Expert
December 24, 2022
Good service. Nice interior. Polite staff. They offered a favorable tariff when they found out my current one. In general, keep it that way. Good luck in the new year!
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Level 14 Local Expert
August 9, 2023
There are always a lot of customers, the hall is small, there are chairs where to wait in line, phone sales and service.
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Level 11 Local Expert
December 19, 2023
Excellent office , courteous staff , fast service
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Level 8 Local Expert
November 12, 2023
Quickly. Comfortable. There are a lot of customers - there are queues.
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Level 8 Local Expert
June 20, 2023
The girls are smart. They do their job quickly, in a businesslike, polite way, without unnecessary words.
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Level 8 Local Expert
May 6, 2022
Within walking distance from my place of residence, the operators will always listen and help in any situation. I service and buy phones only here.
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Level 7 Local Expert
June 25, 2022
We closed the contract for home Internet, it was very long and stuffy to visit. There were some problems with their own system, after which even their specialist laughed nervously. And people spent a lot of time at other windows, as I noticed
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Level 6 Local Expert
August 13, 2021
I wouldn't give more than three. At first glance, everything is normal, but there are some BUTS. There is an electronic queue and they call by numbers to the windows, BUT the windows are not numbered and you need to guess which one to approach. Employees are less competent in some matters than consumers!!! My question was solved for an hour, and all this time I stood near the window. There are no chairs or banquettes near the windows, but what about the elderly and pregnant? It was difficult for me to stand up myself after an hour.
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Level 14 Local Expert
December 14, 2021
The normal point....the staff is young....the choice of gadgets....it works seven days a week until 21.00....which is very convenient.... a lot of transport (also convenient)😉
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Level 6 Local Expert
January 30, 2023
The only thing that upset me was that I had to wait in line for a long time. But this is not a claim to the center, but to the number of customers. Otherwise, there are no questions.
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Level 4 Local Expert
May 29, 2022
Disgusting attitude towards clients, there is no consultant, and the employee at the counter could not explain to me how to check the balance, she left in horror from such a boorish attitude towards the client. I do not recommend it.
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Level 16 Local Expert
June 15, 2021
My question has not been resolved. We tried. If all the issues cannot be resolved, this is not the best center. Friendly staff. Corporate ethics are respected. I only go there if I really, really need to. It is located near the metro.
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Level 5 Local Expert
August 14, 2023
The consultants explained everything, told everything, everything is OK
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Level 6 Local Expert
September 18, 2021
Excellent, they respond very well and will help if something is not clear to us, thank you very much A-1.Thank you to all the employees!!!
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Level 5 Local Expert
June 26, 2022
Very good organization, competent staff, always help. And the connection is the best!)
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Level 7 Local Expert
August 14, 2021
there are some ottomans, water, an ATM. But sometimes there is not enough space. It's good that there is an electronic queue and you don't have to stand next to other people as if on a bus
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Level 10 Local Expert
January 8, 2022
I came and did everything, even better than I expected, I was told how to do better, I was not imposed too much, all the questions had clear answers.
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Level 9 Local Expert
August 21, 2022
I bought a SIM card. We helped with the choice of the tariff, we quickly issued it.
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Level 12 Local Expert
February 10, 2022
I live nearby, I went there a couple of times to buy a phone...not a large assortment, competent sellers..in general, I am satisfied.There are queues there...in the evenings.The workload is less during the day.
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Level 3 Local Expert
June 19, 2022
Excellent service, very polite staff.
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Level 3 Local Expert
February 20, 2023
We communicated normally. The queue is not big.
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Level 9 Local Expert
February 2, 2023
Phones are on the clock. Connection to A1.
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Level 9 Local Expert
December 29, 2021
Polite staff, fast service, no queue
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Level 6 Local Expert
August 15, 2019
Very convenient and to the place-establishments. Right at rush hours, queues gather. But for evening visitors-until 21:00 is just a blessing. It is very convenient and promotions are often offered. The neighboring store-Mi, for the sale of mobile phones and accessories, is stupidly empty, and does not withstand price and service (installment) competition.
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Level 12 Local Expert
July 16, 2021
It's all good. The staff is friendly, they serve with masks and gloves.
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Level 4 Local Expert
November 18, 2021
I found a xiaomi mi11 lite here when there was a discount on it during the Halloween period!
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Level 11 Local Expert
November 16, 2020
It's great that you guessed the Velcom center on Pushkinskaya to open. However, the queues are long. Maybe you need to make a queue?
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Level 7 Local Expert
December 25, 2022
Friendly staff
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Level 7 Local Expert
December 5, 2019
A good center, everything is there. For pedestrians, there is excellent accessibility from the metro, it is difficult to park on a car.
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Level 10 Local Expert
October 25, 2021
A good center. High-quality service.
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Level 9 Local Expert
September 6, 2021
Good service, courteous staff
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Level 11 Local Expert
June 23, 2020
It's not the first time I've bought a phone from this service center. Good staff, they will show and explain everything when choosing a product
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Level 4 Local Expert
April 13, 2019
Everything is fine, there are a lot of people and the air conditioners are placed incorrectly, right above the heads of visitors and employees, so in summer, as in America, you need to wear a hat. As it is, everything is fine.
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Level 15 Local Expert
September 25, 2019
Thanks to Velkom (A1) for the fact that it is no longer necessary to drag yourself to the center on Melnikaite or Internationalnaya, but you can solve many issues in the largest district of Minsk and, by the way, near the metro, a lot of public transport and a large free parking lot for cars. THANK YOU A1 for this office!
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