I have been using A1 home Internet for more than a year. Everything is OK with the Internet, it works without problems. I recently connected a TV box. The channels are great, there is always something interesting to watch.
But I started writing this review so that the reader would understand who he would be dealing with when he decides to go to office A1. The devil lies in the details.
And so, what am I talking about?)
The service in the service centers is threefold, the politeness is average, the consultants are more interested in A1 itself than in the client.
A1 often does not agree on various little things about the tariff. It looks mean (I'm sorry). You can read the nuances only in a public contract through the website or find out about unpleasant details when the contract is terminated.
For example:
- If you use the SIM card for less than 120 days, pay 10 rubles extra upon termination of the contract.
- Or else, you connected a Wok, you were given a smart set-top box, but at home you find that this is the cheapest set-top box on the market, which has neither chromcast/ airplay nor Bluetooth (you can't use a mouse), and there is only enough memory for a TV and a couple of applications. Also, the console is often buggy and throws it out of applications. The remote is just as cheap. To be honest, this prefix really upset me.
- You need to pay another 15 rubles separately for the movie service, of course no one will tell you about it before connecting)
- I was most surprised when I discovered how poorly the mobile Internet works in Minsk. I've always had a better opinion of A1. I didn't walk away from a competitor because of this.
- Or so, we connected the Mega Max tariff, where the SIM card was included in the price with the "no limit 2.0" tariff, You should have seen my hysterical laughter when it turned out that it was forbidden to distribute the Internet from this SIM card, and if you want such a function, pay another 20 rubles (well, you understand). We could at least include 5 gigs in the tariff for distribution. Sometimes, indeed, you need to distribute it to a tablet or laptop a couple of times a month.
Therefore, the Internet and woku-TV(channels) I recommend it. The rest is from A1, requires verification.
Be careful, this is not the company that will tell you everything transparently. Read everything that is written in small print.
See original · Русский
Марина Лысова
Level 5 Local Expert
March 5
I bought a phone, I was very satisfied with the installment plan. They helped me decide on the model, told me about the pros and cons. Due to my age, it was difficult for me to figure out how to transfer data from the old one myself, so the young man helped me transfer all my social networks to the new one! Thank him very much. You guys are doing great! For a new phone, just come to you. 🥰❤️
See original · Русский
Show business's response
Святослав Владимирович
Level 2 Local Expert
October 19
Out of 4-5 employees, only 1 works, to whom all clients are sent, and even that one with a boorish attitude. We wanted to connect esim, but failed. They discouraged any desire to contact Derzhinsky in the future