A1

4.4

155 ratings

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Елена Савенкова

Level 10 Local Expert

An electronic queue is a plus, good service is a plus, additional goods are a plus, and a very convenient location is a plus. I haven't noticed any disadvantages yet!

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Юра Б.

Level 3 Local Expert

a quiet horror, they put stupid virtual assistants, neither in correspondence nor in virtual communication on the phone, they do not understand anything and cannot give an answer (memorized phrases-ask a question differently). the horror is not the service. return the operators.

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Павел К.

Level 4 Local Expert

I am leaving a review specifically about A1 company. About a month and a half ago, I decided to connect them to the Internet. During the conversation with manager Karina, we discussed the activation conditions. The entire transaction was executed remotely. I also informed the manager that I wanted to purchase a separate Wi-Fi router, which is listed on the website for a better connection quality. The manager informed me that this router is already included in the basic package of services. I agreed and informed them that I was ready to activate the service package. I wanted to try to find out how high-quality the Internet connection is provided by A1. And if you are not satisfied, terminate the contract and hand over the equipment. A few days later, the master came and connected the Internet on request. After a month of use, I can say that I have never seen such terrible Internet quality and unstable connection. Even on a weekday, during the day with minimal load, the Internet was not stable. The Internet quality is similar to that of public Wi-Fi networks in shopping malls. I decided to terminate the contract.

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Артём

Level 6 Local Expert

I bought two phones for a private company by bank transfer, the corporate customer service department is not at all available, phone calls are not answered or even called back, emails are ignored. I also bought a phone for personal use. There is an electronic queue, only one of the three specialists works, the other two girls just chat with each other and ignore potential customers. Therefore, I put two stars and will no longer purchase anything in A1. Special thanks to the specialist Big Elena Sergeevna. An excellent and competent specialist. I give her 5 stars.

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Светлана Ксендзова

Level 2 Local Expert

I have been a user for 10 years. But the last 2 years are just terrible. Poor rates, poor connectivity and very poor internet. You take the payment, and provide the service. Bad...

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Вячеслав

Level 9 Local Expert

The electronic queue is of course cool, but when there are no clients there at all in the evening, 4 specialists are sitting and the question to whom you can contact is silence, the office seemed so-so. They were afraid to admit that there would be no work at the end of the worker. It is necessary to leave the senior until the last minute of working time, then maybe they will move.

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Alex

Level 16 Local Expert

Terrible long service. Only two people work with 5 specialists, very slowly and it is necessary! I won't contact you anymore! I do not recommend it!

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Ковалев Алексей

Level 14 Local Expert

I was in the A1 salon the other day, so it was just awful.It's a pity that I didn't look at the name of my consultant, he's just not in your store for a check.Elementary couldn 't tell you about the Huawei phone .I had to turn around and leave to go to the nearest salon .

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Даниил Банный

Level 5 Local Expert

Employees are not interested in their work, I understand who will be interested in such work, but you can somehow show respect for the client

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Qwer

Level 4 Local Expert

Very polite staff and convenient location, but kamon This center is the main one in the city, but there is no electronic queue and waiting places. The live queue is a relic of the past, but at the same time you can hear from every iron about which company is modern. If it weren't for your "super" tariff plan, then for a live queue minus the ball, and so all five stars!

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Прохоров Сергей

Level 2 Local Expert

5 stars only because of consultant Dmitry Morskoy. The person is in his place - he supports the humidity in the room, advises on anchors, and also helped with the purchase of headphones! I think he needs a bonus.

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Anonymous review

Awful. Submitted an application from a legal entity. I needed a virtual card, two days later I had to call and leave a complaint, because no one contacted and helped. After contacting and apparently receiving a poke from the Minsk office, they began to move and work as they probably should work every day with every client.but it's already the third day and I'm without a service yet.

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Жанна Архипенко

Level 2 Local Expert

The WOK's console is broken (there is no network, it does not turn on). I disconnected it, put it in a box and came to the service center. They said that they are not technical staff and this is not their problem. I'm calling 150 and I'm trying to get through to the technical department. The fucking assistant answers the same thing and it's not possible to contact technical support. When I reached the support staff through other services, they said that my console was probably broken and the engineer would only be able to arrive in five days. EVERYTHING IS FAST, HIGH-QUALITY, AND AFFORDABLE. DISGUSTING SERVICE. Yes, the engineer's departure will be paid. I will disconnect - these are not the services of a mobile operator interested in customers.

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Mot_MotOFF

Level 5 Local Expert

Black Friday prices are lower! Well, yes, they did. For example, the Samsung s25 ultra costs 4800 on Black Friday and 4500 on Friday.

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Dmitry Dovidovich

Level 16 Local Expert

The service center works disgusting! There are always queues. Legal entities stand in a common queue with individuals... The consultants are barely moving... It is unclear what the department of work with legal entities is needed for, if you still stand in the general queue at the retail department... The score is -1.

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Руслан

Level 16 Local Expert

The best store from Velcom! Pleasant, friendly staff, high-quality advice, excellent prices and offers!

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Алекса

Level 10 Local Expert

The reviews talk about responsive and pleasant staff, but they encountered an absolutely rude employee who could not answer any questions about tariffs, so standing in front of her, they had to open information about tariffs on the official website from the phone. The employee was talking to a colleague at the same time and ignored the questions. Since this is the only office that works until 21:00, and my questions required a visit to the office, I had to choose this branch.

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Владимир Терещенко

Level 30 Local Expert

They work great - only parking is not very convenient, but this is not a minus, because they are located in the very center on Ordzho. Thanks for the work - everything is on top!

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Ольга Пехтерева

Level 6 Local Expert

The staff works perfectly: politely, correctly. But the queue could be made electronic.

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Александр Б.

Level 2 Local Expert

Responsive and attentive consultants. The SIM card was replaced this morning, thank you!

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Илья Иванов

Level 12 Local Expert

A pleasant place, courteous staff work quickly! Like it.

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Ким Муён

Level 10 Local Expert

Closing too soon

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Сергей С

Level 6 Local Expert

Everything is beautiful, but religion does not allow you to make an electronic queue visible.

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Илья Прусаков

Level 3 Local Expert

Excellent responsive staff in a cozy place

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Александр Корунный

Level 30 Local Expert

Just a little more and there will be 5 stars

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Анна Л.

Level 14 Local Expert

I liked everything. Quickly, clearly and to the point.

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Евгений Сувитов

Level 9 Local Expert

Polite staff. But there really isn't enough electronic queue.

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сергей ш.

Level 8 Local Expert

Excellent

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Александр

Level 4 Local Expert

Excellent service!

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Ксения Свиридова

Level 12 Local Expert

The service is good.

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Валерия

Level 5 Local Expert

Polite staff

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Кулибин legiongroup_narod_ru

Level 8 Local Expert

it happens in different ways. Sometimes the solution to simple questions is stretched.

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Alieksandr_h

Level 10 Local Expert

Professionals work. I will help you choose the best phone and choose the best tariff.

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Владимир

Level 21 Local Expert

I've been a regular customer there since the opening. One positive

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Эдуард

Level 9 Local Expert

Good old Velcom.

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Q12

Level 27 Local Expert

I liked everything.

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sugar free

Level 11 Local Expert

Didn't help with the question

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Тоша Р.

Level 4 Local Expert

The best place in the world

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Kepchan

Level 2 Local Expert

I put 2% packet loss in the evenings out of 10

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СДЮШОР "Спарта"

Level 11 Local Expert

A good hairdresser

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A1

40 reviews