I recently contacted the A1 office regarding the issue of mobile pricing and service, and I came across the first-line operator Alexandra. From the first seconds of communication, she created an atmosphere of complete trust and calm. Attentiveness and sensitivity Alexandra was extremely attentive: she not only listened to my problem, but carefully sorted out all the details, asking clarifying questions and fixing every nuance. I was particularly impressed by her sensitivity — she reacted empathically to my irritation from previous unsuccessful attempts to resolve the issue of self-care, calmed me down and made it clear that everything was under control now. Attention to small things, such as checking the history of my payments and service activations, allowed me to quickly identify the root of the problem that other operators missed. Top-level professionalism Alexandra is an absolute professional in her field: she not only knows all A1 products and services in depth, but also has a masterful command of support systems, promptly applying the necessary tools to adjust the tariff and activate bonuses. Her competence is combined with the ability to work in a team — she coordinated with the back office without making me wait. The overall impression As a result, the visit to the office, which could take hours, ended in 20 minutes with a full resolution of the issue and a smile on his face. Alexandra is the face of A1 in the best sense: attentive, empathetic and professional, who can be relied on in any situation. I recommend contacting her and giving her a 10/10!

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Sergey Kovalchuk

Level 6 Local Expert

I came to consult on an inexpensive tariff so that the number would not be blocked while roaming. They offered "social economy", but they kept silent about the hidden service "A1 prime mini subscription", and if they hadn't decided to go into the a1 application to see the balance, they would never have found out. A1, by God, are you scavengers, constantly sniffing auto-subscriptions?! It's disgusting

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Инара Салимова

Level 8 Local Expert

We bought phones, headphones, and a TV. All questions were always answered. Not once has rudeness been seen there during the years of service in A1. It's really possible to get through to the call center, there are also very smart girls there, they told me everything, they suggested what they need to send immediately in an SMS. I don't understand the negative reviews. We switched from MTS in the summer of 2020. And they are very satisfied. Thanks !

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