I write reviews as rarely as possible, and even more so bad ones. To do this, I need to be properly stirred up and brought. And the wonderful company Velcom (A1) succeeded! I have been using the network for quite a long time: mobile for more than 20 years, home for about 8 years. And every day I get disappointed with these operators, and not only with the connection... The Internet in both versions leaves much to be desired: speed, data transfer, constant failures and freezes (and even a new router from the company does not save). One day, my patience ran out and I switched to another home Internet network. Having decided to terminate the contract with A1, I called the operator and clarified how and where I could disable the provision of services. According to the information provided to me, not far from home, at Goretsky 2, it could be done at any time convenient for me from 10.00 to 22.00. What was my surprise when, at 16.10, when they came to the A1 communication salon, the staff announced that the home Internet was turned off directly in their communication salon from 15.00 to 16.00 (disconnecting and receiving equipment takes a long time, so I assume this hour involves disconnecting one, maximum two subscribers). What is it for? Think for yourself🤷♀️ They answered my question: "What is the reason for this schedule?": "To optimize the work." If I can't come to their office on Goretsky at this time, then I can go to the International One. Please note that at that time, both employees had neither clients nor buyers. Why didn't the operator on the line have this salon schedule? What is the optimization of the salon on Goretsky or A1 as a whole (fewer terminated contracts)?Bottom line: my time is lost, my mood is ruined, my subscription is dripping, the Internet is not turned off!

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Лиза Х.

Level 7 Local Expert

They didn't find the reason, I went to another one, they immediately said there wasn't much room to sit, I served for a very long time, I stood for 40 minutes, and there were 2 people at one cashier and my grandfather couldn't figure out a friend with two SIM cards, the queue was very long, I don't blame the staff here, they calmly tried to explain

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Мария Романова

Level 8 Local Expert

It is impossible to contact the real operator for any questions unless you call a paid and expensive number where the staff will deign to answer you. Ordinary calls are answered by the dumbest robot, which will not solve half of the questions!!!

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A1

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