I want to warn potential buyers about the serious problems I have encountered when buying equipment at the Agroup store. In November 2024, I purchased Apple AirPods Max wireless headphones from this store. After a while, a constant extraneous sound appeared in the right earpiece. September 18, 2025 I contacted the service center for warranty repairs. From that moment on, the lingering problems began (>3 months): - The statutory warranty repair period (14 days) has been repeatedly violated. - The headphones were not returned, and my demands for a refund were ignored. - The store staff was extremely reluctant to respond to my written and oral requests, often delayed deadlines and did not provide specific information about solving the problem. - Almost 2 months after the appeal (November 13) I have sent a second pre-trial claim demanding to terminate the purchase agreement, return the value of the goods, the penalty and moral compensation (in accordance with the law on consumer protection). - Also on November 24, I filed a complaint against the seller on the appeal portal.I called the Administration of the Frunzensky district. - On November 27, the seller contacted me and informed me that the company from which I purchased the headphones (Technogroup LLC) had been liquidated and that I could go to court, but this would not help. I checked this information in the unified register, Technoskill LLC was indeed in liquidation. On December 11, I sent a letter to the liquidator asking him to include me in the list of creditors. They informed me that the chance of getting a payment is minimal due to the large number of debts. - As a result, on December 31, the cost of the headphones was refunded to me. Conclusion: When buying equipment in this store, you risk facing protracted warranty disputes, lack of operational support, disregard for your rights as a consumer, and difficulties in returning or exchanging goods. I hope my review will help others avoid such unpleasant situations.

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юрий гогалинский

Level 4 Local Expert

I ordered a laptop, the stock price was 10 percent less than the minimum price of competitors, ordered through their website, called back, and delivered to Borisov the next day. The package is unopened, everything is fine. After my order, their price increased, but it's still the lowest. 300 rubles of savings, free shipping. The courier driver recommended this store

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Thomas Anderson

Level 4 Local Expert

I don't recommend it, incompetent store! I don't usually write reviews, but I really need to here. I ordered a Bosch DFT63AC50 telescopic hood from onliner for 752p (I chose the store by rating). A young guy brought it. When unpacking the goods, the courier just stood and waddled from one foot to the other, just to get out faster. The hood was in a film and after a cursory inspection (since the courier arrived almost at 23.00), the money was transferred and after that he quickly ran away. Immediately, thoughts began to creep in that something was wrong with the hood, and literally 10 minutes after the courier left, he began a detailed inspection. They took off the film and realized that the plastic on the hood was chipped off in places and fell off along with the film. The metal corner of the hood was completely split and defects (chips, scratches, metal dents) were found on the entire body. It feels like this hood was kicked and thrown at random before being wrapped in film and brought to me. And yet, it turned out that it was NOT a COMPLETE SET. No instructions or even a 220V cable. THE HORROR! (The courier must have chosen the right time to give away such an item!) He immediately started calling the courier, saying come back and pick up the goods and give the money. To which I heard that: “I'm just a courier, I've already deposited the money at the cashier (and this is at 23.30) and tomorrow call the service and figure it out..” (Dear store, AS if you didn't know what was brought to me???) After I sent all the evidence of the broken product, referring to the law on consumer protection, they said bring it to our service on Kamennaya Gorka, we will make a refund. (but they also offered to just throw off 100p for all the dents, which I refused, because you definitely can't put such a hood in any kitchen, because it's "a product of inadequate quality"). After applying for a refund, the money was returned within 2 days, as promised in the service. BUT what surprised me was that after my purchase, the advertisement for the sale of the hood disappeared from the website and from onliner. After returning the product to the service, the ad reappeared, but at a higher price — 768p instead of 752p. The store reported that it was impossible to replace the hood with a new one due to the lack of goods, but later an ad with the same model name and specifications became available for purchase again!!! In general, it's up to you to order or not in this store. But with such a disgusting attitude towards customers, I definitely do not recommend this store!

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