I want to warn potential buyers about the serious problems I have encountered when buying equipment at the Agroup store. In November 2024, I purchased Apple AirPods Max wireless headphones from this store. After a while, a constant extraneous sound appeared in the right earpiece. September 18, 2025 I contacted the service center for warranty repairs. From that moment on, the lingering problems began (>3 months): - The statutory warranty repair period (14 days) has been repeatedly violated. - The headphones were not returned, and my demands for a refund were ignored. - The store staff was extremely reluctant to respond to my written and oral requests, often delayed deadlines and did not provide specific information about solving the problem. - Almost 2 months after the appeal (November 13) I have sent a second pre-trial claim demanding to terminate the purchase agreement, return the value of the goods, the penalty and moral compensation (in accordance with the law on consumer protection). - Also on November 24, I filed a complaint against the seller on the appeal portal.I called the Administration of the Frunzensky district. - On November 27, the seller contacted me and informed me that the company from which I purchased the headphones (Technogroup LLC) had been liquidated and that I could go to court, but this would not help. I checked this information in the unified register, Technoskill LLC was indeed in liquidation. On December 11, I sent a letter to the liquidator asking him to include me in the list of creditors. They informed me that the chance of getting a payment is minimal due to the large number of debts. - As a result, on December 31, the cost of the headphones was refunded to me. Conclusion: When buying equipment in this store, you risk facing protracted warranty disputes, lack of operational support, disregard for your rights as a consumer, and difficulties in returning or exchanging goods. I hope my review will help others avoid such unpleasant situations.

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Альберт Тадевосян

Level 3 Local Expert

We purchased a Dyson Airwrap HS08 styler, upon initial inspection we saw that the styler was not original, of terrible quality - we immediately called the store and asked for a refund and pick up the goods, to which we received a rude negative response, only after a long showdown, disputes and sending letters to the relevant authorities (after 10 days) The money was returned to us. If you purchased Dyson equipment in this store, then most likely it is not the original, we strongly recommend against purchasing equipment in this store.

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Milana

Level 7 Local Expert

I wanted to order a tablet and was very upset because of the constant postponement of delivery. The person responsible for it changed the delivery/pickup date three times, but the tablet was urgently needed. Such an attitude towards customers is unacceptable, especially if orders are made specifically for the purpose of a quick purchase. I hope that in the future you will improve the delivery organization and take into account the importance of meeting deadlines for your customers. Thank you, the tablet was purchased elsewhere.

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233 reviews