I want to warn potential buyers about the serious problems I have encountered when buying equipment at the Agroup store. In November 2024, I purchased Apple AirPods Max wireless headphones from this store. After a while, a constant extraneous sound appeared in the right earpiece. September 18, 2025 I contacted the service center for warranty repairs. From that moment on, the lingering problems began (>3 months): - The statutory warranty repair period (14 days) has been repeatedly violated. - The headphones were not returned, and my demands for a refund were ignored. - The store staff was extremely reluctant to respond to my written and oral requests, often delayed deadlines and did not provide specific information about solving the problem. - Almost 2 months after the appeal (November 13) I have sent a second pre-trial claim demanding to terminate the purchase agreement, return the value of the goods, the penalty and moral compensation (in accordance with the law on consumer protection). - Also on November 24, I filed a complaint against the seller on the appeal portal.I called the Administration of the Frunzensky district. - On November 27, the seller contacted me and informed me that the company from which I purchased the headphones (Technogroup LLC) had been liquidated and that I could go to court, but this would not help. I checked this information in the unified register, Technoskill LLC was indeed in liquidation. On December 11, I sent a letter to the liquidator asking him to include me in the list of creditors. They informed me that the chance of getting a payment is minimal due to the large number of debts. - As a result, on December 31, the cost of the headphones was refunded to me. Conclusion: When buying equipment in this store, you risk facing protracted warranty disputes, lack of operational support, disregard for your rights as a consumer, and difficulties in returning or exchanging goods. I hope my review will help others avoid such unpleasant situations.

See original · Русский

Станислав

Level 26 Local Expert

A good store and a selection of products provided, they quickly suggested the right boiler in size, courteous staff, and quick order processing.

See original · Русский

Show business's response

юрий гогалинский

Level 4 Local Expert

I ordered a laptop, the stock price was 10 percent less than the minimum price of competitors, ordered through their website, called back, and delivered to Borisov the next day. The package is unopened, everything is fine. After my order, their price increased, but it's still the lowest. 300 rubles of savings, free shipping. The courier driver recommended this store

See original · Русский

Agroup

Add photo or video

Address

Contacts

Business hours

Directions

Features

Customer traffic and business hours

Similar places nearby

237 reviews