Alfa-Bank
316 reviews
April 26, 2024
During the 2 days of the trip, they could not issue a card and made a lot of mistakes. As a result, I went to an empty country to get a map. I arrived and spent money and time without a card. I don't recommend it.
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5
May 11, 2023
I want to start with wild prices for payments, if you are not a bank customer, namely 25BYN for one payment, which is even more expensive than Belarusbank. Well, if you decide to pay through an ATM CHIP, then there is a chance that you will not receive a receipt for payment, since the check paper may accidentally run out, and the ATM does not inform you about it.But even after you contact a polite Alfabank employee to have a copy of the receipt sent to your email, the chance that they will send it is very small!
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6
1
April 25
It takes about 1.5 hours to hand over the proceeds
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September 4, 2022
Hi. My organization transferred the salary project to this bank. Hello, hello, I want to connect a card to my account for free - it's possible, yes, it's possible. Great, I wish I had the cheapest card, maybe for free. Of course, we can make you a free card. That's for sure.? Sure. So. Such and such a card will suit you, yes it will, any card will suit me, as long as it is free to my salary account. Listen, I wanted to ask a question, and maybe it won't work for my account to have a free card, yes, of course it will. How much money will you have in your account during the month? Will 100 rubles be received. 100 rubles? To get a free card to your account, you will have to make non-cash payments 10 times within a month or 500 rubles should be credited to the account within a month. We had a great conversation, my friend. But we started at the beginning, is everything going to work out exactly how I want it to? Specialist consultants are not competent comrades. Tell me, and what happens, in my situation there will be no way out? The specialist is like that, yes, there is no way out in your situation. If you have such a small salary, you will have to purchase a card for 20 rubles. Thank you very much (((
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6
3
February 28, 2023
As of the end of February 2023, it is not at all easy to open the Belarusian Mir card even in the subsidiaries of Russian banks. Banks are openly profiting from the situation. So in Alpha, you will have to pay 250 bel. rub. - 7000 rubles for opening a regular Mir card. In the Savings Bank (Belarus), the picture is about the same. I.e. those who want to open a Visa card/The master in the non-sanctioned bank of Belarus (7000 rubles.) usually issued a bridge card (for free or for a moderate fee) in banks that are under sanctions. Now you have to pay double. 7000+7000. Disappointed with Alpha :-(
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8
5
February 25, 2024
The application is inconvenient - you can't physically change phones. When changing the phone, the card is blocked, and to unlock it, you need to personally visit the bank branch. This is absurd in the 21st century ((
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5
February 9, 2023
The actions of bank employees are similar to the actions of scammers. There was an installment payment from the store through this bank. As it turned out, this is not an installment plan, but a loan. Okay. Under the guidance of the manager, he repaid the loan ahead of schedule in full. A month later, I receive an SMS about overdue debt with interest. And about 800% per annum. The arguments that everything has been repaid under the guidance of your managers are of no interest to anyone. Apparently, we will have to deal with these scammers in court.
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8
October 24, 2024
A terrible bank, in order to change the currency in this MAIN office, you need to sit and wait for an hour! I do not advise you to bring currency here to exchange, do not waste your nerves and time!There is another bank around the corner, everything is much faster there
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1
December 14, 2022
The working hours are pleasant, moderate traffic, business and physics are separated. They really solve difficult business issues. As a physicist, I own a line of Black edition cards, everything is cool.
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1
3
May 24, 2024
In general, the department is working well, but the lack of professionalism of one employee, Ksenia Pokolad, spoils the overall impression.
In addition to the boorish attitude, the employee did not answer questions about the terms of service of bank cards, made several mistakes during registration. An unpleasant impression remained.
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1
3
July 11, 2023
Oh, not credit cards, you can't withdraw money from a credit card without a big commission, + every month they charge 10p +% for card maintenance, which is like 18.4%, yes you are funny, the service in the bank is terrible...
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3
October 3, 2024
Terrible separation
Specialists are not competent from the word at all
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1
July 4, 2022
I would like to express my special gratitude to the bank's employee, Angelina Dydyshko, for the detailed advice, individual, attentive and professional approach to clients!!! Thank you very much again!!!
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5
3
December 23, 2024
Experts are so-so, to put it mildly. They don't call back, they don't know what to answer, and they mumble into the phone. What kind of service is this
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May 16, 2022
Politely, correctly, quickly is the motto of this department. A conveniently located branch, where there are always few people. And if you still have to wait, a small coffee bar will help brighten up the time.
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3
5
December 26, 2023
I have a salary card, I ordered a new one when I lost it, and a new one was sent within a week. You don't even have to go anywhere. 5 out of 5
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March 4, 2023
The bank is not bad, but there are always a lot of people. The staff is attentive and helpful, the consultants are good. There are really nervous women at the checkout.
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2
1
August 16, 2024
Can an account statement cost 40p? Answer: Alfa Bank has nothing that is not possible
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2
July 20, 2022
When transferring 100,000 rubles from bank to bank, the bank cannot find them, they do not try to solve the problem. They are engaged in football, sending the client to solve the problem and find out the reason on their own. I would never have thought that such a thing was even possible. The money is gone and the ends have not been found for a month. Apparently, you need to write a statement to the police and file a lawsuit.
Account statements do not work in the application for non-residents. It is simply not possible to find out what transactions took place with the account. And these operations are different from card operations.
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8
2
August 29, 2022
A great bank. Competent staff. Politely and quickly. A relaxation area with real coffee, which makes waiting relaxed
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4
April 26, 2022
Alfa-Bank is the best bank in the RB market. Intuitive application interface, friendly staff of the department, always ready to help in any situation.
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3
4
March 2, 2023
They did not issue the card, allegedly because of an incorrectly written power of attorney. In fact, the power of attorney is written correctly. An account was opened in another bank branch without any problems. I do not recommend this department
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1
1
January 22, 2023
I would not recommend ALFA Bank to Anyone. I made an installment payment for the product through Alfa Bank for 3 months. My first installment payment is on January 18th.I paid 18.01 BUT the payment was after 22.00 on the same day and I get a penalty fee. And it turns out that this bank has such an interesting payment system, i.e. when you register, they don't say a word about such a small nuance as the fact that all payments are accepted before 22.00 and if after that time, it already counts as a sl.day. I called the bank to find out what kind of nonsense I have, it is not written in the documents anywhere that I am obliged to make a payment before 10 pm or I will be overdue, to which the bank replied that you received an SMS on the phone...well, OK, it came and then what did I ask for this message, where is it written in the documents?To which the alfa bank specialist told me that you signed the documents and in paragraph 2 there is a link with a QR code and the bank's website, and it all had to be read there, I was told. I asked a question about why they do not provide this information in printed form and do not follow me through some links, to which they replied that there were 170 pages and like that we print them all to everyone, including you.I haven't seen a worse bank yet
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1
1
September 28, 2024
I tried to issue cards, waited 1.5 hours, during which time several people somehow passed out of turn without coupons. Respect
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1
March 3, 2023
Excellent department, almost no queues. They prompted and helped to issue the necessary invoices/cards to a non-resident.
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1
2
September 19, 2023
The most cozy and pleasant bank: plenty of space, soft sofas, phone chargers, electronic queue. I recommend.
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2
June 13, 2022
We waited for the card to be issued for an hour, the queue did not move a single person. 2 people were engaged in card processing and other operations, and two people worked at the cash desks with currency exchange, there are no questions here, this is the maximum, the rest of the jobs were empty. The bank does not want to have new customers. He does not want to earn money, he does not want the service to be at a high level. It's a pity that Alpha cares about his clients.
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8
1
May 21, 2022
In principle, the service is excellent. But it is impossible to withdraw cash more than 5 rubles without an order. OK, this is the bank's policy. But why is it advised to withdraw another 5 rubles at an ATM, but there is no such question for Surganov at all (respect!). Chasing a client? Probably a mistake by the local leadership, but in general the bank is excellent. Only jambs with translations, applications ...)))
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3
2
October 18, 2022
An absolutely terrible bank. The support is rude, refuses to call, I have to call them long distance myself. The transfer from card to card takes 4 days (2022 is in the yard!), they said this is the norm and it will always be so. The card was issued, but online payments do not work, they were deceived. An essentially useless map. They refuse to resolve the issue. The app is absolutely inconvenient!
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3
March 13, 2022
We waited in line for about 40 minutes to open the card. My husband and I are both citizens of the Kyrgyz Republic with a temporary residence permit. When the turn came, it turned out that in order to receive a regular card, you need a basis for obtaining it, for example, a work contract (I don't know how legitimate this requirement is at all) or the fact that you are a student. Today, writing to the chat with the same request, it turned out that you can still get this card using your passport. We are confused, because no one gives a guarantee that when they come to the next branch and stand in line, no one will tell us the opposite and will not demand the foundation again. Why is there such misinformation among the bank's employees and there is no clearly indicated information on the conditions for obtaining your cards for non-residents on the website?!
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8
December 28, 2024
The department can't handle the workload. Waiting time is more than 1 hour
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July 16, 2024
A decoction branch and a disgusting bank
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2
August 1, 2022
It would be less
if it weren't for your wonderful ATMs where you can deposit and withdraw money
and work 24/7, you're just great
and this is how to describe this place
*you have received a coupon with the number 307*
*approach the 5th window with the number 107*
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1
June 14, 2022
the friendly staff respectfully sent somewhere unclear where to withdraw money, I do not know, maybe then it was impossible everywhere, clean, beautiful, there are charges for a mobile phone but not everything works fine, sometimes there is Wi-Fi, sometimes the air conditioner does not work and therefore stuffy
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1
January 4, 2022
Polite staff, a cozy office, there are chargers near almost every sofa. Of the advantages
Of the cons: there is a huge commission for everything, there are always queues
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1
1
January 14, 2022
The staff is polite and helpful, they work with a smile and a good mood. Large halls for both physical and legal persons , many comfortable chairs for waiting
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3
2
July 2, 2021
The bank is cool and modern! I take off the stars for the soullessness of the machines and your unwritten rules, if the card is transferred from another bank, then the money is frozen for 2-5 days! How is that even possible? What if I'm at the airport and I don't have enough for a ticket? Or I can't buy or pay for my studies. These are my funds, what are the rules that you can block them? It's terrible!!!.
Then, before transferring, write that the recipient of the money will not see it for a couple of days and will not be able to pay! Why would he translate, he would use another method.
And what right do you have to write off the subscription fee if the amount of points is sufficient but the received funds are in reserve. How is that even possible? I threw it to myself and you don't let me use them and also wrote off the subscription fee for it, how is that?
And your online chat is constantly not working!
And the system does not allow transfers to be made due to glitches
I do not like that I cannot fully use your stated services
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14
1
March 31, 2022
The service is disgusting. I contacted the online chat, I had money jammed in their terminal. No one has called or written to the post office in 2 weeks, as promised, until I fix them myself, no one will move on their own. They said they would call from the bank, as my money would arrive (a long story came out) and, of course, no one thought to call, so they also didn't want to find out anything about my question in the online chat, stupid script unsubscriptions. The number is short, by the way, it doesn't work, you won't get through anywhere. I was very upset by this attitude. I thought it was a normal bank(
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4
1
February 3, 2023
They impose credit cards. They take all the data, making sure that the card is ready. You come to the bank, the card is refused, other offers are piled up. I do not recommend it! Don't waste your time.
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2
3
February 18, 2023
A great bank! I constantly use his services! The staff is always kind and friendly!!!!
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1
1
July 20, 2022
There are few ticket offices, although this is one of the main offices, sometimes there is a very long wait (my record is 30 minutes) for service. But, 3 ATMs is very good. There is a lot to develop, good luck!
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2
2
July 26, 2022
Excellent compartment, convenient and comfortable inside , excellent staff and speed of work
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3
1
September 18, 2023
We waited for the card to be issued for 1 hour and 10 minutes, no result, we had to leave. Other customers are also leaving.
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2
August 9, 2021
Good day! This review is basically about Alfa Bank as a whole and not about the branch, for the record, it may be interesting for people to find out. I decided to take the now fashionable 100-day card for personal use, I work for the Russian Federation under a contract for a calendar year, everything has always been without delay, all fees, etc. Everything is documented, every act, everything. By the way, the minimum average income for issuing a card exceeds the required one by 10 times! I came to the bank, they said you don't work officially, no matter what documents, goodbye. How do you understand this? That is, I should at least be a janitor, but you will give me a credit card, but you refuse to receive good money? The credit history is good, at the moment there are no loans and installments. They did not ask for information about the duration of the documentary, nothing at all from the word.Indeed, the bank approaches each client with its own individual approach and solves all issues in a modern way! Oh yes, MTBank got into the situation and gave everything out perfectly!
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10
1
January 16, 2022
Good evening! This review is not specifically about the office and the service! Namely, about the functions and operation of the card through the application. It is terrible, payment does not go through the Wildberries online store, money cannot be transferred from card to card! Which is just terrible. For the Alfa Bank application and for transfers and payments 0! 3 stars only for the service in the office and polite staff.
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3
1
May 4, 2024
Very slowly. There are few employees. I didn't wait👿
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2
May 14, 2022
Excellent bank, always responsive staff, favorable exchange rates, progressive bank, keeps up with the times, loyal to customers.
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3
1
January 19, 2024
They constantly call and advertise their bank quite aggressively and intrusively.
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September 29, 2023
Only 2 employees have been working for almost a week. You're wasting a lot of time waiting in line
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March 21, 2023
In the physical services department, the administrator does not seem to understand what he is doing. The ticket office from 13-30 to 14-30 works alone!
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