The department's premises are small in size. In the main hall there are several open-space client tables with managers for working with individuals and one for working with legal entities. The branch has one cash register, which sometimes causes difficulties with queues. The room is always clean and the staff is customer-oriented. A little further in the building there is a separate entrance to the VIP area for VIP clients, which is made as comfortable as possible and includes a reception, waiting areas, a separate ticket window and several meeting rooms. I have not personally noticed any special differences in the attitude of staff towards visitors of different status (VIP and non-VIP), which, I think, can be called a plus. It is best to visit for consultation or contacting the cashier from 10-12, with fewer visitors. The waiting time in the queue is situational, but I never had to stay longer than 20 minutes. A good department.

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Кристина Кацура

Level 2 Local Expert

The room is small, there are a lot of people. You feel like a sardine in a jar. There are only two people in the service of individuals. And there's only one cash register. If you are in a hurry, then it is pointless to come here, the waiting time will be at least 30 minutes. And you'll be standing in line. The staff are polite and helpful and I work quickly, but with such a stream of people they are constantly busy.

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Мухаммед Хамис

Level 14 Local Expert

The review concerns not just the branch, but Alfa Bank as a whole! Constantly hanging alpha revenue machines , constantly not working ATMs on weekends ! The last horror was for the holidays in November , on Saturday evening, ATMs for replenishment do not work either at nemiga , at the castle shopping center , or at the Riviera branch ! It seems to be a modern bank , but they cannot update or set up ATMs .

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