On 04/09/2026 , this situation occurred . At 3 : 48 p.m. , a ticket was taken . 2 ticket offices were supposed to be open , and the third one was at lunch . As a result , as it turned out, only 1 cash register was working , and the woman was standing near the kiosk and watching that the money would go in it with the client . As a result, I came up and asked if one of the ticket offices was working, and said an employee would be coming soon. As requested , she stood and waited 11 minutes until the client 's money was loaded in infokilsk , although it was not her responsibility to stand and wait for the entire amount to be credited , but the employee stood and waited 11 minutes when I arrived . Before that, it was not known how long it was standing there, in the 3rd cash register that was open, the money did not go to the card. And when the second employee came back from the break, then the 1st cash register opened, although there were already many people at the 3rd cash register after me and they called . I ask you to deal with this situation and deprive the employee of the bonus. It's one thing to prompt, but standing and waiting until all the money is due is not included, as a result, I stood and waited in an empty bank for 11 minutes until the second employee came from a break and started calling other customers. At the same time, this employee was asked if there was only one cash register at work. I ask you to deprive this employee of the bonus , and for one thing, see how long the employee stood and waited until the money was deposited in the inflk , and what number of people were gathered in the end and the employee did not immediately deign to take his workplace

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Олег Ткаченко

Level 22 Local Expert

A small and not too noticeable department, but my question was solved perfectly. Therefore, my thanks to the staff and wishes prosperity to the bank.

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Арсений Гриб

Level 5 Local Expert

Nice place, I don't know what else to say, nice staff

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Belarusbank

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