Alfa-Bank

Rating 4.4
598 ratings
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223 reviews

Level 4 Local Expert
February 4
A very good bank
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Level 4 Local Expert
July 19, 2022
A wonderful department. We were on Saturday evening and Monday morning, there were no queues from the word at all. And Alexandra's specialist helped to quickly and clearly solve the problem that the department at Pobediteley 5 could not solve for 2 days and 2 personal visits. Thanks for the help!)
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Level 2 Local Expert
February 28, 2024
Why is there only one cash register open all the time? There are a lot of people in the evening, but if I don't come, one ticket office is open
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Level 5 Local Expert
December 31, 2024
Not working ATMs!!
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Level 2 Local Expert
March 13
Long queues
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Level 3 Local Expert
December 31, 2024
There are always queues. ATMs that are not working. Putting money on a card is quite a quest. Sadness.
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Level 10 Local Expert
June 22, 2023
I do not consider it possible to photograph clients without their consent, I was simply confronted with the fact, I did not even have time to object. I have been serviced in other banks before and this has not happened, I will ask the employer if it is possible to open a salary account in another bank. According to the bank's response, video recording can be used but: 1. at the time of registration, I was not yet a customer of the bank 2. If a bank employee had warned me, I would have refused the bank's services 3. Recording of personal presence would not have been required if there had not been a malfunction in the bank's application. I spent half a day on the road and humiliating "fixation" was missing the growth scale in the background
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3
Level 12 Local Expert
January 20, 2024
There is nowhere to sit in the department, and there are only 1 people at the tables, but two help to receive electronic coupons 🤝
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Level 18 Local Expert
August 2, 2022
A great bank. Conveniently located. The staff is polite and courteous. It's very comfortable if you have to wait
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Level 7 Local Expert
July 1, 2024
A terrible separation. There are only two cash registers. The ATM does not accept $100.
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Level 6 Local Expert
August 1, 2022
it turned out that you need to withdraw the currency from the card. there is no currency in the ATM. there are only 2 cash desks in the department, only one worked, but even that went on a technical break, while no one opens the second cash register. there is no administrator in the hall, the issue was resolved with rolling of the eyes and phrases that all breaks were coordinated with the national bank. I expected to spend 10 minutes at the bank, instead I waited almost 40 minutes in a huge queue._.
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4
Level 13 Local Expert
February 15
A normal bank
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Level 7 Local Expert
June 27, 2024
Good specialists and a convenient department
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Level 4 Local Expert
September 1, 2022
Terrible service. At first, I sat in line for 20 minutes and solved one question. To solve another one, they said that they needed to go to another window and that they would call my number, after sitting for another 30 minutes they did not call my number, they took another ticket. Another 20 minutes in the queue, they called for a new ticket. To find out that I wasted my time at the last hour, because they can't help me with my question👍
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2
Level 9 Local Expert
April 12
excellent bank
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Level 13 Local Expert
December 22, 2021
Excellent department. Everything is always fast and clear. It's also quite spacious and there's almost always a place to sit while you're in line.
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Level 11 Local Expert
January 8, 2022
The conditions are cool, relative to other banks. There is a piggy bank, super. Now I'm packing for a vacation. Thanks for the idea. By the way, bank employees who know their business, after communication, only good emotions. Keep it up !!!
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Level 16 Local Expert
January 26, 2022
You often have to use this department. But do something about the queues. There are several operators sitting at the tables, who do not seem to be doing anything, but only take up space with the tables. Add cash registers, and the added ATM in the waiting room did not solve the problem in any way, rather it only aggravated the situation, people are crowding, nervous and at this time the cleaner also comes and starts mopping the floors (
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1
Level 6 Local Expert
July 24, 2023
Of the 3 ticket offices, 1 is open for an hour. I do not recommend going here for banking services in order to save your time
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1
Level 7 Local Expert
January 25, 2024
Out of 10 employees' jobs, only 3 work, people sit in queues for hours. Terribly
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1
Level 8 Local Expert
March 26, 2023
A good bank, and a branch in particular, has always adequately solved all its issues. We helped as much as we could 🙂
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Level 3 Local Expert
September 14, 2024
Two ATMs, no money in any of them
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Level 10 Local Expert
January 20, 2022
Pretty fast service. Consultants explain very clearly and help you choose the most favorable conditions and options
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Level 13 Local Expert
September 1, 2024
I do not recommend taking out a loan from this bank.
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1
Level 6 Local Expert
July 22, 2022
16.00 1 ticket office waiting an hour there are 4 specialists sitting nearby who are doing NOTHING, they have no visitors organization of the work process at height by the way, the app is also BAD * read large letters like profanity
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Level 9 Local Expert
January 25, 2024
The queues are very long , it 's sad . There is no cash at the ATM after the holidays
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Level 7 Local Expert
September 5, 2022
A good department! Special thanks for the free water in the cooler, in the summer heat, when you are waiting for your turn, it is very saving!
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Level 12 Local Expert
December 7, 2021
A good bank. We're stuck in it. Conveniently located, pleasant staff, everything is fast. The disadvantage is the difficulty with parking.
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Level 7 Local Expert
January 12, 2022
the task: to change a few euros and put it on the account. it would seem that what could be simpler? the day is no longer working. then they have a "technical break at the checkout at half an hour (this is after a half-hour wait), Then "we have 6 people waiting at the checkout, the waiting time is 40-50 minutes." So, if you are not an unemployed pensioner, this branch is not for you. py.sy. in the technobank in the green opposite, I changed it in 2 minutes. And the course was better
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3
Level 18 Local Expert
June 13, 2023
Good location of the department. A little parking is missing.
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Level 14 Local Expert
May 1, 2022
The service for the Prime Line works as if it does not work, you take a coupon to a specialist for "by appointment", you say that VIP, the specialist switches to the cashier. Some kind of complicated way, instead of choosing the "VIP cashier"/"VIP specialist" ticket machine in the menu.
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Level 10 Local Expert
February 10, 2022
I am a customer of this bank! Money replenishment kiosks often break down! They put another one on, but the situation didn't get much better! They withdraw money from the card for service, but this is not indicated in the history of operations, they had to call and ask where the money was!
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Level 10 Local Expert
September 5, 2022
Clean , tidy, there is a children's corner) But .....The queues are just huge Always!))
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Level 7 Local Expert
February 13, 2022
I love this department because you never have to wait in line for more than 20 minutes. At least, I didn't have to. The description says that it works around the clock - meaning ATMs and information kiosks - but in fact, all the doors are closed until 9 o'clock and you can't approach them.
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1
Level 3 Local Expert
March 11, 2023
There are only 2 specialists working, the queue is huge. There is NO chance to solve the issues in your free time!
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1
Level 15 Local Expert
December 17, 2021
Culture, attitude, attention... This is the best bank I've ever been to. Keep it up ! Prosperity, well-being and tranquility! Thank you for taking care of us!
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1
Level 3 Local Expert
July 11, 2023
There are 20 people in the queue, 3 operators work instead of 7. The approximate waiting time is 150 years.
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Level 21 Local Expert
November 17, 2021
The branch is in a residential area, so there are a lot of customers, but there are not enough cashiers. Lunch, you see! It's not healthy to eat when they bring you money! Is this really a bank? Have you counted how many people are leaving at this time? There is a rush hour crowd near the ATMs in the lobby. You can't go to the bank. Often the devices do not work, because they are not designed for such a load
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Level 9 Local Expert
November 26, 2021
As always, the bank is on top. The service is excellent, I did not observe queues. The specialists are good. The ATM in the branch is open around the clock. You can either deposit money into the account or withdraw it.
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Level 6 Local Expert
December 15, 2021
A great bank! In my opinion, one of the best! I am very pleased with the service and of course the 24/7 zone, it is very convenient
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Level 6 Local Expert
January 31, 2022
There are queues, but there are infocommunication and pleasant staff who always help with all issues
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Level 26 Local Expert
January 16, 2024
The service is terribly slow, there is only one cash register, but two people meet before issuing coupons. 30min to exchange currency.
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Level 15 Local Expert
June 27, 2024
Politely and quickly
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Level 18 Local Expert
October 26, 2021
There are always a lot of people, and the room is small. There are few cash registers. You feel like you're at a train station, not in a bank room. The wrong location of ATMs at the entrance. The employees work well, according to the high standards of Alfa-Bank.
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Level 12 Local Expert
January 29, 2022
Disgusting service for legal entities. Constant queues, incompetent employees working with legal entities. Applications are constantly hanging. The attitude towards individuals is also no better. The bank used to be better, now it has to suffer from hopelessness. I think it is the best of the worst banks in the country.
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2
Level 10 Local Expert
May 3, 2022
The bank is excellent, convenient application, attractive package solutions, reissue of the card in case of loss - no problem.
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Level 6 Local Expert
January 13, 2022
A technical break at the cash desk an hour and a half after the opening of the bank and always with a single working cash register, plus also in the morning flow of customers - this is something with something. Every time the sutra sees a huge queue of a bunch of dissatisfied people, including myself. Wildness.
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Level 18 Local Expert
October 15, 2021
Excellent department, friendly staff, convenient location, fast service
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2
Level 10 Local Expert
October 29, 2021
A great bank, everyone is always polite, they will always explain everything, they will always help you with financial matters, a good bank!!!
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Level 9 Local Expert
August 21, 2023
The best bank! The waiting time was less than 2 minutes to see a specialist.
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