Alfa-Bank

Rating 4.4
528 ratings
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203 reviews

Level 8 Local Expert
March 26, 2023
A good bank, and a branch in particular, has always adequately solved all its issues. We helped as much as we could 🙂
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Level 12 Local Expert
September 1, 2024
I do not recommend taking out a loan from this bank.
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Level 10 Local Expert
January 20, 2022
Pretty fast service. Consultants explain very clearly and help you choose the most favorable conditions and options
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Level 9 Local Expert
January 25, 2024
The queues are very long , it 's sad . There is no cash at the ATM after the holidays
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Level 6 Local Expert
July 22, 2022
16.00 1 ticket office waiting an hour there are 4 specialists sitting nearby who are doing NOTHING, they have no visitors organization of the work process at height by the way, the app is also BAD * read large letters like profanity
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Level 7 Local Expert
September 5, 2022
A good department! Special thanks for the free water in the cooler, in the summer heat, when you are waiting for your turn, it is very saving!
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Level 17 Local Expert
June 13, 2023
Good location of the department. A little parking is missing.
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Level 12 Local Expert
December 7, 2021
A good bank. We're stuck in it. Conveniently located, pleasant staff, everything is fast. The disadvantage is the difficulty with parking.
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Level 6 Local Expert
January 12, 2022
the task: to change a few euros and put it on the account. it would seem that what could be simpler? the day is no longer working. then they have a "technical break at the checkout at half an hour (this is after a half-hour wait), Then "we have 6 people waiting at the checkout, the waiting time is 40-50 minutes." So, if you are not an unemployed pensioner, this branch is not for you. py.sy. in the technobank in the green opposite, I changed it in 2 minutes. And the course was better
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Level 14 Local Expert
May 1, 2022
The service for the Prime Line works as if it does not work, you take a coupon to a specialist for "by appointment", you say that VIP, the specialist switches to the cashier. Some kind of complicated way, instead of choosing the "VIP cashier"/"VIP specialist" ticket machine in the menu.
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Level 10 Local Expert
September 5, 2022
Clean , tidy, there is a children's corner) But .....The queues are just huge Always!))
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Level 10 Local Expert
February 10, 2022
I am a customer of this bank! Money replenishment kiosks often break down! They put another one on, but the situation didn't get much better! They withdraw money from the card for service, but this is not indicated in the history of operations, they had to call and ask where the money was!
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Level 3 Local Expert
March 11, 2023
There are only 2 specialists working, the queue is huge. There is NO chance to solve the issues in your free time!
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Level 7 Local Expert
February 13, 2022
I love this department because you never have to wait in line for more than 20 minutes. At least, I didn't have to. The description says that it works around the clock - meaning ATMs and information kiosks - but in fact, all the doors are closed until 9 o'clock and you can't approach them.
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Level 3 Local Expert
July 11, 2023
There are 20 people in the queue, 3 operators work instead of 7. The approximate waiting time is 150 years.
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Level 15 Local Expert
December 17, 2021
Culture, attitude, attention... This is the best bank I've ever been to. Keep it up ! Prosperity, well-being and tranquility! Thank you for taking care of us!
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Level 14 Local Expert
June 27, 2024
Politely and quickly
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Level 21 Local Expert
November 17, 2021
The branch is in a residential area, so there are a lot of customers, but there are not enough cashiers. Lunch, you see! It's not healthy to eat when they bring you money! Is this really a bank? Have you counted how many people are leaving at this time? There is a rush hour crowd near the ATMs in the lobby. You can't go to the bank. Often the devices do not work, because they are not designed for such a load
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Level 9 Local Expert
November 26, 2021
As always, the bank is on top. The service is excellent, I did not observe queues. The specialists are good. The ATM in the branch is open around the clock. You can either deposit money into the account or withdraw it.
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Level 6 Local Expert
January 31, 2022
There are queues, but there are infocommunication and pleasant staff who always help with all issues
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Level 6 Local Expert
December 15, 2021
A great bank! In my opinion, one of the best! I am very pleased with the service and of course the 24/7 zone, it is very convenient
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Level 25 Local Expert
January 16, 2024
The service is terribly slow, there is only one cash register, but two people meet before issuing coupons. 30min to exchange currency.
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Level 18 Local Expert
October 26, 2021
There are always a lot of people, and the room is small. There are few cash registers. You feel like you're at a train station, not in a bank room. The wrong location of ATMs at the entrance. The employees work well, according to the high standards of Alfa-Bank.
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Level 12 Local Expert
January 29, 2022
Disgusting service for legal entities. Constant queues, incompetent employees working with legal entities. Applications are constantly hanging. The attitude towards individuals is also no better. The bank used to be better, now it has to suffer from hopelessness. I think it is the best of the worst banks in the country.
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Level 10 Local Expert
May 3, 2022
The bank is excellent, convenient application, attractive package solutions, reissue of the card in case of loss - no problem.
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Level 9 Local Expert
August 21, 2023
The best bank! The waiting time was less than 2 minutes to see a specialist.
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Level 6 Local Expert
January 13, 2022
A technical break at the cash desk an hour and a half after the opening of the bank and always with a single working cash register, plus also in the morning flow of customers - this is something with something. Every time the sutra sees a huge queue of a bunch of dissatisfied people, including myself. Wildness.
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Level 18 Local Expert
October 15, 2021
Excellent department, friendly staff, convenient location, fast service
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Level 10 Local Expert
October 29, 2021
A great bank, everyone is always polite, they will always explain everything, they will always help you with financial matters, a good bank!!!
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Level 15 Local Expert
May 29, 2022
Long queues to pay for services! The payment procedure is inconvenient, the queue for processing the payment, then a new queue for the payment itself.....
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Level 5 Local Expert
December 13, 2021
I was at the bank with my husband 10 minutes before closing, and they delayed it after. Friendly specialist operators and cashiers did everything we asked and escorted us out. The service is at a high level.
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Level 13 Local Expert
October 12, 2021
How many times have I seen boorish customers, I don't understand how bank employees always remain polite!) for me personally: I have never encountered a negative!) I came in with a good mood and came out with the same!) this is the best bank for me at the moment!)
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Level 9 Local Expert
April 17, 2021
Of all the banks, I like Alfa the most. but this particular department is not very good. the queue is constantly huge, after 18 it's just a disaster. the place where the terminal and ATM are very small, so it is extremely inconvenient to stand there. often there is no currency in the ATM and therefore once again you need to queue at the cashier to defend
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Level 6 Local Expert
October 19, 2023
I do not recommend this bank! The employees are not competent, there are always problems with the application, and commissions for everything
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Level 10 Local Expert
June 14, 2023
Fast and convenient, around the clock
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Level 7 Local Expert
November 22, 2021
I am very disappointed. I never thought that alfa-bank would turn into this. There are three cash in machines. Two are working. The queue is huge. The ticket offices are closed except for one. I had to stand for 23 minutes to get to the cash register
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Level 2 Local Expert
December 3, 2021
Incredibly friendly staff, cleanliness and comfort, speed in registration, deposits and so on!)))))
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Level 5 Local Expert
May 31, 2021
I sat in line at the checkout for about 50 minutes, with 10 more people in front of me.... There was only one cash register. Question to the management:"You are in a crowded, passable place. You have constant queues. WHY can't you organize the work of two ticket offices??? Despite the fact that credit consultants, excluding legal entities, are constantly about 7 (seven) people.
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Level 7 Local Expert
November 29, 2022
Of the nine places for employees, only two were working. I waited more than an hour to issue a card
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Level 3 Local Expert
May 9, 2023
Very often, ATMs do not work - infokiosok
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Level 4 Local Expert
June 13, 2023
There is no exchanger when the bank is closed, but everything is fine
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Level 22 Local Expert
July 8, 2022
The service is disgustingly slow. The consultants do not know which specialist to send them to. Queues.
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Level 20 Local Expert
August 1, 2022
Responsive staff. The staff answered all your questions.
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Level 10 Local Expert
September 16, 2023
There are always millions of people in line
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Level 9 Local Expert
September 28, 2021
Very good service. A 24-hour ATM is always available and working
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Level 17 Local Expert
October 9, 2023
Well, the bank and the bank. Nothing superfluous.
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Level 8 Local Expert
February 15, 2022
Everything is fine, but why are all the phone numbers on the site incorrect??? Enlighten me how to get through? The short number is not acceptable.
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Level 8 Local Expert
May 14, 2022
Excellent service, plus a good location
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Level 8 Local Expert
August 25, 2021
I love alfa-bank. Everything is very convenient. I just don't know how the SMS signature will work in roaming. We'll see.
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Level 18 Local Expert
November 19, 2021
Staff 5+ And the bank is a so-so bank. Take out a loan or make a deposit: there will be a problem. They make calculations according to some logic of their own, understandable only to them.
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