I ordered a bank card to pay for goods and services. The process was as fast as possible. The bank employee explained everything, explained everything, and answered all my strange questions with dignity. I helped with registration in the app. I had a pleasant impression of visiting this strict institution.

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Леди 007

Level 21 Local Expert

Unfortunately, my experience with Alfa-Bank has left mixed impressions. Initially, I needed to quickly find the nearest branch. When I contacted the hotline, I encountered an unexpected hitch. The operator, as it seemed to me, could not immediately get his bearings and provide the necessary information about the location of the branches. This point indicates the need to improve navigation on the bank's website. An intuitive and convenient branch search system would greatly simplify the lives of customers. After visiting the department itself, I noticed its modest size and, contrary to weekday expectations, a large number of visitors. Perhaps this is due to the popularity of the bank or the specifics of the area, but the fact remains that I had to spend time waiting. As for the quality of the service, it did not make an impression of special friendliness. The staff performed their duties, but there was no genuine interest in helping customers. In general, my experience cannot be called unambiguously negative, but there are certain aspects that the bank should work on to improve the level of customer service.

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Миша

Level 3 Local Expert

The ATM always does not work either completely or it works, but it is not possible not to withdraw or deposit money. I called support and was told that the nearest ATM would deposit money only on Victory Square or at a non-stop 24-hour branch

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