Alfa-Bank
92 reviews
January 30
Previously, I liked this department - everything was fast, clear and friendly. But even 5 months ago, there were often problems with the ATM - it does not work, an error, etc. Now, I came to change the currency at 13.57 and they said: it doesn't work from two to three. I said it was 3 minutes to three, but I was "turned off", and was turned off by a relatively free employee at the entrance, who notifies that the cash register is not working. That is, this employee cannot substitute another for lunch. The overall result is that the department is no longer of the same level, although the course is at the level of high-quality departments. If possible, it is better not to take risks and go to another branch
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October 7
Well, With N O!
There are a lot of visitors during the lunch period. And the ticket offices were closed for lunch. Waiting for the currency exchange at the cash desk for up to an hour! Since all operations are carried out in one cash register. Taking lunch breaks into account the intensity of the flow is not fate!
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August 19
Queues have grown very, very much. People are waiting outside. You have to wait for 20-30 minutes, either to the cashier or to a specialist. And they left only one ATM, before at least 2 stood in the lobby
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July 9
The ATM is constantly not working, there are a lot of people at the cash register, while only 1 cash register is working. It takes more than 10 minutes for 1 person (this is just a currency change!!!). There's nowhere to stand, not to sit down! Horror
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March 22
Employee Maria is just a unique employee. Sweet, smiling, competent. He came with small children, so she even paid attention to them, talked to them, calmed the children's crying.
I answered all the questions. And then I turned to her 2 more times - each time I left in a good mood. She's exactly in her place!
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1
December 5
A good department, competent staff, always help with everything. Favorite bank
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June 7
There are only three specialists in five places and the whole hall is crowded with customers. The estimated waiting time is not reported by an employee, it is not indicated in the queue ticket (at least the number of customers in the queue). The room is stuffy and all the doors are open from the street, from where the smells of tobacco smoke can be heard. I'm disappointed, I've been here often, but I was upset by what I saw.
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1
January 30
My husband came to withdraw dollars from the card, which he changed at an individual rate. He explained to the employee that it was not easy to withdraw dollars, but those that he had already purchased in the application. The "specialist" said that it was necessary to go to the cashier and moved the room, 1 cashier was working, they waited 40 minutes, the people who came after us passed. And what is the result? The cashier says that you can't just take it off and you need to contact a "specialist". Couple-pam-pam. Employees do not delve into the essence of the issue.
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1
June 4
No matter what time you come, the queue at the exchanger is just huge during the day. Even if there are two cash desks, you have to wait for 20+ minutes. If not for that, we would have all five stars for the convenient location and course.
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2
November 23, 2022
Excellent specialists, they always meet you halfway. Although there are usually a lot of people, everything is organized with dignity. The only drawback is the ATMs at the entrance to the bank, when the queue is going, people have to wait in the general queue on the street.
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July 14, 2023
The bank has an interesting opportunity to order a card with an individual design. But this opportunity is absolutely useless. I made a design with a picture with a free license, it was not approved. I decided to take a photo of my cat and placed it against the background of the paws, they did not approve without explaining the reasons. A terrible opportunity that only works with designs provided by the bank
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1
June 11
Eternal queues at the checkout. Moreover, one of the two is constantly working. You have to waste a lot of time waiting. And change plans because of a visit to the bank
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November 28, 2023
I want to thank Anastasia Gasyuk (employee. the bank's cash register). She accepted from me a huge package of coins of small denomination - and did not even look bad - but on the contrary was friendly.
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November 21, 2022
There was an advertisement: "you can arrange everything through the app! WITHOUT visiting a bank branch." Great. I downloaded it.
Through the application, I filled in all the columns of my personal info, and on the final button - resets. Nothing could be processed.. I didn't order the card. I came to the bank at independence 168 - a long queue.. I waited. The employee applied for the card. 3-5 days. With mail delivery.
Since I had to come to the branch, why does Alfa—Bank not issue an anonymous express card?
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August 18, 2023
The department is excellent, I often come here! But during the rush hour, there is one ticket office: you need to stand in line for 20-30 minutes
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1
October 16, 2023
An hour 2 people are accepted. To issue a card, you need to kill half a day. For a very long time. How can you work so long?
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September 17, 2023
If you need to visit alpha, then I choose this department, I have never waited long for my turn, everything is fine
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May 27, 2022
How do I write a review about a bank, about Alfabank? The bank is a specialized institution, I have been using its services for a long time - first as an individual, then as an individual entrepreneur. I like everything. I advise everyone to contact us. The bank has great opportunities, more than you and me, as customers - the bank is richer- the bank has more opportunities! I invite you!
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June 6, 2022
Polite staff is very important to me! I can't always understand financial details and an employee can always explain everything without irritation in his eyes. Thank them for that! And the mobile app is one of the most convenient
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1
August 30, 2023
The bank's employees both talk like they're talking to an animal. It is those who work at the checkout. Very rude and disrespectful
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1
July 27, 2022
Recently, for some reason, some services, including taxis, do not accept payments by alfa-bank, but I am a frequent customer of this bank. Convenient service, application, as well as the use of cards
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March 10, 2023
I opened an account and a card in this branch. I was satisfied with the work of the employees.
P.S.
There are indeed queues at ATMs.
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November 10, 2022
Hello everyone, Alfabank's rating is 5c+., that says it all, girls (employees), they work smartly.The card was issued in 15 minutes.Thank you.Good health to all.while.
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January 27, 2022
There is a good branch, there are 2 cash desks and an ATM with currency acceptance/ issuance.
Special thanks to the manager Olga Svyatskaya, who is extremely competent and explains well the specifics of working with accounts, cards and other things!
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June 17
The ATM never works
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April 15, 2022
A convenient bank for milking small businesses. The support is on the level, the machines for depositing revenue work quickly and are conveniently located in Minsk.
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September 28, 2021
An excellent branch, there are often queues, but the staff work quickly, so you don't have to wait long, the only point is that I would like to solve the issue of ventilation in the ATM room when the bank closes - it is extremely stuffy in summer
Otherwise, it's a great department! 5 stars!
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April 17, 2022
Excellent bank, no queues, fast service, friendly staff, I recommend it!
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August 6, 2021
A good department, the staff is pleasant. The renovation is modern, it's nice to be inside. There is an electronic queue. There is also an ATM and a cash-in at the entrance
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1
November 28, 2021
We issued a card. They told me everything in great detail and helped me install the application. After I asked a question, they also explained everything. Thank you.
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1
August 29, 2021
I used only a 24-hour ATM. The minimum commission amount, regardless of the withdrawal amount, was about two dollars, i.e., you withdraw $ 5 or $ 10 and the commission is the same. From a large amount, the commission is a percentage of the amount, if I remember correctly.
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November 5, 2021
There are almost never huge queues) The service is fast and on the level, attentive and courteous staff)
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July 20, 2023
Only one ticket office is open. Huge queues. I do not recommend it to anyone
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March 18
Everything is as slow as possible
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August 9, 2021
A good bank.
Many thanks to Elizabeth Michael for the competent advice. I really liked the service
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February 21, 2022
No questions asked..., electronic queue, fast and qualified service.., I recommend it!
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July 5, 2022
Fast service. Client orientation.
Excellent managers
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December 7, 2021
Specialists are weak in their work, make mistakes when recalculating money, do only a limited number of standard operations quickly and efficiently
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December 8, 2021
I can't say anything about the bank. However, the ATM that is inside is very slow. And the screensavers are funny with a girl when you withdraw money.
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1
August 5, 2023
There are often queues at the ATM and terminal
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May 1
it's all good.
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November 15, 2019
I have been using the services of this department for a long time. Near the house. Good specialists. We are always ready to help you choose the best loan option. The staff is respectful and attentive.
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1
May 26, 2022
A good bank, a good branch, but long queues and little space.
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December 3, 2021
Normally, well, so-so of course I would like less stars, but the department is good, so five stars
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1
November 20, 2020
WE NEED TO RUN AWAY FROM THIS BANK!!!!!! Especially on credit issues!!! They're just scammers! The percentage is just crazy! I took out a loan of 20 million, 6 years ago, for 6 years of payments, half the cost remained
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January 5, 2021
I have been here several times, always excellent service, and the bank itself, in my humble opinion, is top 1 in Belarus
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3
April 30, 2021
A good department.
The staff is friendly, able to answer all questions. Queues are average during peak hours.
No worse than other departments.
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April 28, 2022
They were served quickly and efficiently. Polite attitude to customers. I didn't have to wait long.
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August 14, 2021
A cozy small branch, currency exchange and several customer service managers.
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August 10, 2021
I would like to express my gratitude to Olga Svyatskaya for the fast service.
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