Askona
10 reviews
October 15
I bought a bed with a mattress in Askona shopping center "Secret".
A consultant met us, very kindly told us everything, about all the advantages of the product - an incredibly competent consultation. Excellent assortment (beds, mattresses, pillows, mattress pads).I recommend this store - I was very satisfied with the advice, the acquired goods, the service, as well as the affordable prices. Personally, I liked everything, I recommend this store.
See original · Русский
October 29
I recently used the services of this organization, and I want to note the professional approach of the staff. I asked a question about a specific product, received comprehensive answers and help in choosing. I especially liked that attention was paid to even the smallest details, which is rarely seen. It feels like every customer is appreciated here. As a result, I was very pleased with my choice and the quality of service.
See original · Русский
September 6
We bought a mattress at the Askona store
Gomel, Gagarina str., 65. We repeatedly lay on the mattress in the office and tested it. The choice was made in favor of a two-sided medium-hard one.
A mattress was brought, in two packages. They didn't open it right away, then they realized why in two bags, the smell went through the apartment - the smell of mold. The smell came from inside the mattress.
We wrote a statement and waited for a specialist. A specialist - a simple worker - came and drew up an act. We waited for an answer (according to their rules) for a month. We waited.
Answer: This smell is purely the perception of the consumer, her personal opinion, not confirmed by a specialist or anyone. They refused to exchange it for another mattress.
We demanded a refund for the mattress. But Ascona refused to refund the money, because she considers the mattress to be of high quality.
Then these scammers repeatedly called and asked for my opinion. Probably to remind and annoy more.
After a month and a half, the second side of the mattress was not rigid. Later, a dent formed.
The price of these mattresses should be 3 times less. And REMOVE the ORTHOPEDIC words. There were no Ascona mattresses next to the orthopedic ones. In the office, they show mattresses that are not the ones that you will get home.
See original · Русский
October 14
A good store, a very large selection of mattresses, thanks to the consultants who helped determine which would suit me and my husband better. there are no questions about the quality of the mattress at all, we were lucky with the price too, we got a discount.
See original · Русский
April 30
I bought in this store in the secret Martas shopping center and I am very happy with the purchase!I want to thank the consultant Oksana, she told me everything very clearly, answered all the questions of interest and helped me make a choice!
Good sales to your store!!
See original · Русский
August 25, 2023
We bought a bed with a mattress in Askona on Gagarin 65 shopping center "Secret".
Tatiana, the consultant, met us, told us everything very politely, all the advantages about the product - a very competent consultation. We were with a baby, I liked that even small customers were not ignored. Excellent assortment (beds, mattresses, pillows, mattress pads...) I recommend this store - we were very satisfied with the advice, the purchased goods, and the service.
I recommend this store.
See original · Русский
March 17
Yesterday we visited the ascona salon in order to get advice on the available range of sofas.Previously, we bought a pillow.We were satisfied with the staff's advice, perhaps we will return to buying in this salon.
See original · Русский
October 28, 2023
Excellent staff, respectful. Professionals in their field. Approach each client with knowledge. There is no better offer than in this salon. They will bring it, assemble it, and give another 10-year warranty. Thank you, Oksana to the consultant.
See original · Русский
March 13, 2023
We ordered a bed with a mattress.We made an advance payment.We agreed on the day of delivery.They promised to deliver it in the afternoon.They took time off from work.We waited from 12 to 16:00.Somewhere in the area of 16.they reported that they would be delivered by 20.00.At 21.00 there is no delivery, we call, no one picks up the phone.After 30 minutes, we call again from another number, and silence answers.Later they called us back, it turned out that the bed would be brought ...., only in what time?Maybe at 22.00, maybe at 23.00.This is without taking into account the build.A question for the head of the company.What time are we. Shall we go to bed?I have to go to work in the morning.This is a service!The delivery works disgusting!!!!I will not recommend such service to anyone!!!
See original · Русский
August 13, 2023
Very helpful staff
See original · Русский