I have never come across such an antediluvian online banking system as here. Add completely incompetent support staff to all this. Correspondence with them goes on WhatsApp, it seems that the employees on WhatsApp do not have instructions on how to solve this or that issue at all. The information provided by WhatsApp does not match the information of the call center. There is always a queue in the departments, as a rule 1-2 people work, the rest drink tea in the staff room. I will note that at the same time I am a premium customer!! Where is there any hint of premium service at all????? And you can not even bother and do not write empty apologies and promises to figure it out here.
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Александр Лавров
Level 11 Local Expert
October 10, 2024
A very good department. Friendly and competent staff. All the questions were perfectly explained.
The office itself also made a good impression. Plus there were no queues
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A N
Level 5 Local Expert
November 11, 2024
My favorite bank, super care in the Elite department, great opportunities for customers, advanced banking products, only success and further development for the bank