The location of the bank is not convenient, it takes another 15-20 minutes to walk from the bus stop to them. I'm from Russia and I wanted to make myself a Visa card, they told me that you can only make a MasterCard, okay, that's it, thank you. The girls quickly fill out the necessary documents, which is good, but they don't explain anything or they don't explain it clearly, so you have to ask again. I applied for the card on Monday, and the personal card was ready on Wednesday in the middle of the day, quickly. I arrived, took the card, put Russian, Belarusian rubles and dollars on it. I had to wait a day for my money to be credited to my card...

See original · Русский

Show business's response

Алексей Реут

Level 9 Local Expert

The service is terrible. If there are any questions, no one helps. You explain what the problem is, and they ask you the same thing several times. You send screenshots to the support chat, they still don't understand anything. You've been waiting for answers for weeks. I last contacted you on March 27, and I'm still waiting for your feedback. If you make a phone call, it's the same. People don't understand how to solve the problems that have arisen.

See original · Русский

Show business's response

Алексей

Level 3 Local Expert

I've been calling you for 3 days as a legal entity. After an hour of waiting, the call is reset. They don't call you back when you order a callback. I can't make payments. Technical support is probably provided by an outside organization. The service level is 0. Among the advantages, the department itself is not crowded, friendly. An individual specialist says we have a queue for legal entities. If technical support is not changed, you will have to change the bank. There are 12 people in line on Monday, which is more than 2 hours on the line. On Wednesday, the queue changed to 4 people - after an hour of waiting, the call is reset. The queue is moving due to dropped calls. They are very expensive.

See original · Русский

Show business's response

Bank Decision

Add photo or video

News

Products and services

Address

Contacts

Business hours

Directions

Features

Customer traffic and business hours

Similar places nearby

52 reviews