I would like to express my deep gratitude to Nikita, an employee of this office. Excellent, courteous service. Today, at the peak, 04.09.2025, I visited the office. Despite the fact that the place of account management is Moscow, he helped me figure out and quickly resolved all the issues, advised on various banking products, helped me master the bank's application, which I didn't really understand. Nikita, thank you very much, you are a Human Being. I also want to express my great gratitude to the security guards and the receptionist, who gave me a ticket so that the waiting time with young children would not turn into eternity. Thank you guys so much! To be honest, I was afraid to go after reading the reviews. But I have never confirmed the negative towards this department. Thank you.

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Татьяна Зуб

Level 3 Local Expert

I visited the VTB branch and was extremely dissatisfied with the service. At the reception, the employee behaved irritably and unkindly. It was necessary to get to specialists in individuals and legal entities, but instead of a logical organization of the reception, they were forced to just wait. Victoria Sysoenko, a specialist in legal entities, was without a client all this time, but claimed that she had called me and communicated in a rude tone. I kindly ask the management to pay attention to the quality of service and the level of communication of the staff.

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lapot1052

Level 6 Local Expert

Since about September 12 , and today 08.10.2025 - there is no Internet on the square . Norinsky. The house and entrance are well known to the operators. Since September 17, operators have promised to fix the problem within 1-2 weeks. Because a cable break has been detected, it is not known where, it needs to be reconnected. And that's it!!! Wait for it....queue....Then the operators say that you called only on September 23rd! What is the subscriber's problem that you don't keep a log of calls and requests, or just that someone forgot to enter....or is it just a trick? Why does an elderly person who always pays for services on time and patiently waits for their proper provision not receive them for a month and should be nervous and worried about this? Mageal, why don't you value your subscribers and provide services properly?

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