I got into a very difficult situation, they sent a transfer to China for a large amount and it arrived, but using the wrong banking details, how did it happen?🤦‍♂️It's not clear, but it's my fault, too. I think you also need to look at what's being filled out, since the bank employee is also a human being.What I liked was that they didn't look for the culprits, etc. but immediately rushed to save the whole situation, rolled up their sleeves and started working, and I notice the job was done perfectly!I would like to mention Anastasia, who was in charge of this whole situation, made adjustments to the translation, and a bunch of things that I don't understand at all, she controlled it all personally, answered my calls, and if anything changed, she immediately called me and explained the situation.The last time I visited, I would like to point out that Daniel did everything very quickly and promptly and solved the issues.By the way, at the entrance to the bank, guests are greeted by a pretty and helpful girl who also helps people.Thank you, you really saved my situation.All the best and prosperity 💪

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Татьяна Зуб

Level 3 Local Expert

I visited the VTB branch and was extremely dissatisfied with the service. At the reception, the employee behaved irritably and unkindly. It was necessary to get to specialists in individuals and legal entities, but instead of a logical organization of the reception, they were forced to just wait. Victoria Sysoenko, a specialist in legal entities, was without a client all this time, but claimed that she had called me and communicated in a rude tone. I kindly ask the management to pay attention to the quality of service and the level of communication of the staff.

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Юлия Комиссарова

Level 19 Local Expert

I would like to express my deep gratitude to Nikita, an employee of this office. Excellent, courteous service. Today, at the peak, 04.09.2025, I visited the office. Despite the fact that the place of account management is Moscow, he helped me figure out and quickly resolved all the issues, advised on various banking products, helped me master the bank's application, which I didn't really understand. Nikita, thank you very much, you are a Human Being. I also want to express my great gratitude to the security guards and the receptionist, who gave me a ticket so that the waiting time with young children would not turn into eternity. Thank you guys so much! To be honest, I was afraid to go after reading the reviews. But I have never confirmed the negative towards this department. Thank you.

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