Belarusbank

Rating 4.2
655 ratings
Rate this place

180 reviews

Level 3 Local Expert
August 7, 2024
I went to the mortgage center today. The queue came up quickly, but the consultation itself leaves much to be desired. Dear employees of the mortgage center, people come to you who may not know many terms and nuances. It is not our responsibility to search for information on websites and come to you for advice, savvy, as for an exam. People come to you for help and your obvious disinterest discourages any desire to deal with the bank. My consultation ended prematurely- the employee's phone rang and she started working with other people without finishing with me. It's a shame and a shame. I consider this a "wonderful" attitude towards my client.
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Level 8 Local Expert
October 29, 2024
There is room to grow. It so happened that I visited them 4 times. 2 times I came across good consultants. But the other 2 - there are people who are clearly not satisfied with their work and as a result this is reflected in the customers. The politeness in the answers is 0. As if I'm a fool who doesn't understand anything. But for this, they should be there - to explain incomprehensible points
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Level 13 Local Expert
August 15, 2024
Good staff, excellent advice when applying for a loan for construction in a mortgage office. It is better not to pay for services here, in a bank branch, because pensioners are going to pay here at lunch, as if they do not have time before lunch and after. The advice is to make payments in nearby bank branches, and they are nearby.
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Level 14 Local Expert
November 28, 2024
There are a lot of employees on shift, so there are almost no queues. A large room, the second floor is a long corridor with offices for mortgage registration. Everything goes quickly, clearly.
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Level 6 Local Expert
July 21, 2024
It's a terrible place, the whole city has gathered to apply for a loan, to sign a piece of paper, you sit in line for three hours, although the operation itself takes no more than five minutes. Every month for a year you have to travel, you go to hard labor. There is no organization of work. in a word, it's a hellish place, if there was an opportunity, I would go around the tenth side, but life makes you come here.
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Level 5 Local Expert
May 7, 2024
Good afternoon) I would like to express my gratitude to the employee of this bank, who explained to my husband and me how loan payments are calculated the most easily! Everyone was saying different and incomprehensible things))) Only she put everything in place clearly and quickly. Unfortunately, the husband did not pay attention to the first and last name. Therefore, all I know about her: Belarusbank, Myasnikova, 13:00, 10 a.m., 07.05.24) Maybe the bank's management will see my review and thank her) Thank you!)
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Level 15 Local Expert
November 15, 2024
Polite staff, it is immediately clear that each specialist is in his place. One small disadvantage is the small parking lot
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Level 6 Local Expert
January 16, 2024
New Hight Score!! And here is music from the world of 8 broken games. This is a victory. Now seriously. Statistics on mortgage contract servicing. Time 12:10 - 13:10 (lunch 12:30 - 13:15). It serves 4 specialists from 11 workplaces. 11 coupons were serviced (empty ones were included in the statistics, intentionally, which was not at all sad). In total, the capacity is less than 3 people per hour per specialist. OK, there was lunch here, you can't count that way. The following statistics are 13:10-14:10. It already serves 3 specialists from 11 workplaces (not all survived lunch). 11 coupons were served for 2 workplaces per hour, i.e. the throughput is less than 4 coupons per workplace per hour. And I repeat, I deliberately did not throw empty coupons out of the statistics so as not to be sad at all, but there are more than 40% of them. In total, I took the ticket at 11:40, left at 14:15. P.S. dear head of the mortgage office, please deprematize yourself and reward the employee of workplace number 1, who is trying his best to prevent a complete collapse in the department. 75 percent of the people in the queue for servicing mortgage contracts will be performed by employee 1. The very service of my question took 18 minutes. Just write an application for redevelopment. 2 stars for the fact that the department is warm and has wifi. They say there is water and a toilet somewhere else. We also need a shower and a cafe. 13:57
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Level 28 Local Expert
August 27, 2024
Everything is fine. clean, neat, competent, but.... it would be less % on loans 😁
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Level 17 Local Expert
April 28, 2024
A mortgage center is located. There are always a lot of people. There is an information kiosk and an ATM. There is also a cafe. The department is open until 19.00, which is convenient.
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Level 3 Local Expert
April 15, 2024
I spent a little more than 2 hours in line to get a 5-minute loan consultation. That's okay, you can sit down. But there was one thing... the consultant threw in terms and calculations of percentages, and when asked to explain everything a little clearer for an "ordinary mortal", she sent it where? That's right, "reading suitable literature"... is this even serious? I come to a specialist in this field to get advice, and in the end they send me to read and find out everything myself... I hope that not all such consultants are there, it's a pity that I came across just such a one.
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Level 3 Local Expert
June 16, 2024
The queues are simply huge in order to get to a specialist before the end of the working day - you need to get in line for a ticket even before the opening of the department. At 8.30 am, the queue number was 30. There were several times. I haven't been in line for less than 4 hours. Definitely need to expand!
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Level 8 Local Expert
September 8, 2023
The remarkable work of Belarusbank OJSC, especially in 2019, when signing the loan agreement, appreciated all the professionalism, most importantly generosity for the population in relation to loan recipients and providing loan support. I would like to wish you a huge thank you for providing a mortgage, and further develop the management system, do not stand still taking into account the developed tools, look at business life with open eyes and participate with a certain degree of confidence in the future. I wish you success and partners with huge capitals, by combining your forces you will achieve high profitability and, most importantly, provide your people of the Republic of Belarus with resources and a normal human life!
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Level 16 Local Expert
April 11, 2024
Oh, it's certainly something. I went here for a consultation about a housing loan. For the sake of a 5-minute consultation, it was necessary to wait 1.5 hours, and this despite the fact that it was Monday morning, there were a lot of people, there was nowhere to sit. I don't understand why not expand this office, or make several of them. At 7 a.m., I drive by when I go to work, so people are already standing under closed doors
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Level 4 Local Expert
September 24, 2024
Disgusting service. I can't get through. For 2 days, the landline number is constantly busy, and mobile phones are generally turned off. Thanks, we'll get a loan from another bank.
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Level 5 Local Expert
June 26, 2024
Hello. I would like to express my gratitude to Natalia Sergeevna Sapun, a specialist of Belarusbank, for such a detailed explanation-advice and support in obtaining a loan. I wish the management of the bank to note your high level of professionalism, efficiency and literacy of approach to such sometimes different borrowers. My opinion about this bank is extremely positive. My family and I are very grateful to all the specialists of Belarusbank OJSC for so many years who have been involved in approving and providing such a generous opportunity to resolve their financial issues. I also can't help but mention the work of the bank's mobile application for its simplicity, wonderful design, the ability to pay for everything online without problems and delays, without data loss. Prosperity and well-being to our beloved bank!
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Level 6 Local Expert
October 26, 2024
They work fast. They explain everything clearly. One of the best offices.
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Level 8 Local Expert
January 11
Of the many BB's, the most adequate office. The staff are all experienced, they are not rude (which is sometimes typical of this bank).
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Level 29 Local Expert
June 1, 2023
The staff and service are at a high level, the services offered are the best on the market, the speed of application processing and money transfer is fast and without red tape. I am very pleasantly surprised and glad that it turned out to work with this bank. Thank you.
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Level 8 Local Expert
June 18, 2024
Without exaggeration, two and a half hours of waiting, three working employees (according to the consultant, the rest are mostly on vacation) and the minimum amount of information received as a result.
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Level 6 Local Expert
August 6, 2024
To open a hippotheque, to make all banking transactions, everything can be done taking into account the mode of operation.
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Level 8 Local Expert
October 7, 2024
Everything seems to be fine, but some employees are not attracted to themselves, from the word at all. There is no choice((
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Level 8 Local Expert
October 15, 2024
As in many banks: there are many jobs, but they have few employees. I've been waiting for service for a long time.
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Level 3 Local Expert
November 27, 2024
5 window, loan consultations, you can hang for eternity. The waiting time is more than 2 hours
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Level 5 Local Expert
September 29, 2024
I waited in line for a long time. The unprofessionalism of the head of the department. Poor preparation.
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Level 7 Local Expert
May 24, 2024
There is an excellent consultant on the ground floor. She is always maximally involved in every client's situation. Thank you for your hard work.
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Level 7 Local Expert
October 31, 2024
Huge queues, only 3 people out of 11 work, waiting for 4 hours, boorish behavior of employees
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Level 13 Local Expert
January 30, 2024
For two weeks I have been trying to get through and consult on the number for consultations, constantly either the phone is not picked up or it is busy. 2188111. I wanted to come, went to the reviews and realized that I had to put half a day in waiting in line to get a 5-minute consultation on a housing loan. Horror.
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Level 5 Local Expert
February 1, 2024
Excellent bank branch. The staff is polite and attentive. Friendly attitude towards customers. I recommend
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Level 10 Local Expert
September 1, 2024
Quick, clear, competent consultation.
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Level 3 Local Expert
January 16, 2024
We attended a mortgage loan, ASB leasing. Competent staff, explain everything easily and in an accessible way
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Level 25 Local Expert
September 4, 2023
Definitely not recommended!!! Queues to the train station. You can sit for half a day, this is if all the windows will work, or even the whole day. At the reception, a lady who can't decide anything, just sits for the design, can show with her finger where the ticket to the electronic queue is and that's it. It's a complete mess!!!
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Level 6 Local Expert
February 6, 2024
Good attitude towards customers. Nice staff. There are a lot of people coming, I would like to wish for an expansion of the staff.
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Level 17 Local Expert
October 14, 2023
It's difficult to get through. And mobile is mostly not available. I also came across the fact that when submitting documents, explaining the essence of the contract to one person, later when moving a package of documents, the same thing has to be explained to each department
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Level 7 Local Expert
November 6, 2023
We came to this office to apply for insurance (for a visa), because November 6 is a portable day and most of the offices work incomprehensibly. As a result, there are more than 40 minutes in the queue and no promotions in turn!! Only new mortgage coupons are called, and we are not even close to a squeak of expectation. Employees are indifferent.
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Level 6 Local Expert
January 14, 2023
I warn you right away! I evaluate the work of a particular employee - I can say a lot of things, but I will try to say it in a comprehensive way briefly - N.N.N. consultant of the mortgage direction 80LVL. If you have any questions, just ask him. The disadvantage of the department is that N.N.N. is one of a kind, answering questions about consultations and working with contracts takes time, so you can get stuck waiting. I did not use other services of the department, so there is nothing to say about them.
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Level 17 Local Expert
January 22, 2023
I would like to express my gratitude to the Chief Specialist of the Mortgage lending department, N.I. Abramova , for prompt resolution of issues, high-quality consultations, and as a result, guaranteed loan approvals
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Level 3 Local Expert
November 29, 2024
Waiting in line is too long, only a couple of windows are working
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Level 13 Local Expert
March 23, 2023
I got an appointment with Elena Nikolaevna R., everything was clearly and competently explained what documents were needed, competently explained about banking products, helped to issue documents
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Level 11 Local Expert
July 14, 2023
I have a mixed opinion -it seems that pleasant employees who answer questions and try their best.but at the same time, there are always some nuances and inconsistencies.it was difficult and inconvenient to apply for a loan.and of course the kilometer-long queues (
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Level 5 Local Expert
August 13, 2024
There is always a friendly staff in this office, although the waiting time wants to be better
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Level 11 Local Expert
August 9, 2023
It's a quiet little Hell. Each specialist says something new, they don't say it in the end - a quest, not getting loans. You can't help but understand why, to put it mildly, they dislike state-owned banks. It's all violence, pain, unnecessary and meaningless movements.
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Level 9 Local Expert
June 27, 2024
One bank in the whole of Minsk, which deals with mortgages, and then I couldn't get through to it
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Level 22 Local Expert
February 27, 2023
Polite and high-quality service. Attentive attitude to customers. The best tariffs and conditions in relation to all banks of the Republic of Belarus. You may need more documents, but it's worth it. I recommend
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Level 9 Local Expert
September 26, 2023
There are often long queues. But in general, everything is fast. Quality service.
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Level 25 Local Expert
April 6, 2024
A lot of people! The specialists are doing well, they cope with a heavy load!
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Level 9 Local Expert
March 30, 2023
It is better to call 5 times and come several times for consultations, since all consultants have different information on loans). As for the savings options for building savings, they will not help here.
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Level 7 Local Expert
February 27, 2024
To begin with, it is simply impossible to get through here. I have been sitting in the office for 2.5 hours, the movement of 3 people per hour.
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Level 7 Local Expert
April 24, 2022
Convenient location in the city center. A wide range of services, including a mortgage office. I would especially like to mention the securities depository center. The employees are professionals of the highest level.
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Level 17 Local Expert
October 27, 2022
It is very stuffy, it feels like there are problems with ventilation, or workers are blowing. Electronic queue +, but it would be worth expanding the list of services, sometimes it is not clear what to choose. Long waiting time due to the small number of staff after 5 hours, during working hours it can be faster. There is no water cooler for customers, or I did not notice it.
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