Belarusbank

Rating 4.2
638 ratings
Rate this place

176 reviews

Level 3 Local Expert
August 7
I went to the mortgage center today. The queue came up quickly, but the consultation itself leaves much to be desired. Dear employees of the mortgage center, people come to you who may not know many terms and nuances. It is not our responsibility to search for information on websites and come to you for advice, savvy, as for an exam. People come to you for help and your obvious disinterest discourages any desire to deal with the bank. My consultation ended prematurely- the employee's phone rang and she started working with other people without finishing with me. It's a shame and a shame. I consider this a "wonderful" attitude towards my client.
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4
Level 8 Local Expert
October 29
There is room to grow. It so happened that I visited them 4 times. 2 times I came across good consultants. But the other 2 - there are people who are clearly not satisfied with their work and as a result this is reflected in the customers. The politeness in the answers is 0. As if I'm a fool who doesn't understand anything. But for this, they should be there - to explain incomprehensible points
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Level 13 Local Expert
August 15
Good staff, excellent advice when applying for a loan for construction in a mortgage office. It is better not to pay for services here, in a bank branch, because pensioners are going to pay here at lunch, as if they do not have time before lunch and after. The advice is to make payments in nearby bank branches, and they are nearby.
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Level 6 Local Expert
July 21
It's a terrible place, the whole city has gathered to apply for a loan, to sign a piece of paper, you sit in line for three hours, although the operation itself takes no more than five minutes. Every month for a year you have to travel, you go to hard labor. There is no organization of work. in a word, it's a hellish place, if there was an opportunity, I would go around the tenth side, but life makes you come here.
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3
Level 5 Local Expert
May 7
Good afternoon) I would like to express my gratitude to the employee of this bank, who explained to my husband and me how loan payments are calculated the most easily! Everyone was saying different and incomprehensible things))) Only she put everything in place clearly and quickly. Unfortunately, the husband did not pay attention to the first and last name. Therefore, all I know about her: Belarusbank, Myasnikova, 13:00, 10 a.m., 07.05.24) Maybe the bank's management will see my review and thank her) Thank you!)
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2
Level 3 Local Expert
June 16
The queues are simply huge in order to get to a specialist before the end of the working day - you need to get in line for a ticket even before the opening of the department. At 8.30 am, the queue number was 30. There were several times. I haven't been in line for less than 4 hours. Definitely need to expand!
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1
Level 8 Local Expert
June 18
Without exaggeration, two and a half hours of waiting, three working employees (according to the consultant, the rest are mostly on vacation) and the minimum amount of information received as a result.
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1
Level 6 Local Expert
January 16
New Hight Score!! And here is music from the world of 8 broken games. This is a victory. Now seriously. Statistics on mortgage contract servicing. Time 12:10 - 13:10 (lunch 12:30 - 13:15). It serves 4 specialists from 11 workplaces. 11 coupons were serviced (empty ones were included in the statistics, intentionally, which was not at all sad). In total, the capacity is less than 3 people per hour per specialist. OK, there was lunch here, you can't count that way. The following statistics are 13:10-14:10. It already serves 3 specialists from 11 workplaces (not all survived lunch). 11 coupons were served for 2 workplaces per hour, i.e. the throughput is less than 4 coupons per workplace per hour. And I repeat, I deliberately did not throw empty coupons out of the statistics so as not to be sad at all, but there are more than 40% of them. In total, I took the ticket at 11:40, left at 14:15. P.S. dear head of the mortgage office, please deprematize yourself and reward the employee of workplace number 1, who is trying his best to prevent a complete collapse in the department. 75 percent of the people in the queue for servicing mortgage contracts will be performed by employee 1. The very service of my question took 18 minutes. Just write an application for redevelopment. 2 stars for the fact that the department is warm and has wifi. They say there is water and a toilet somewhere else. We also need a shower and a cafe. 13:57
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5
1
Level 4 Local Expert
June 26
Hello. I would like to express my gratitude to Natalia Sergeevna Sapun, a specialist of Belarusbank, for such a detailed explanation-advice and support in obtaining a loan. I wish the management of the bank to note your high level of professionalism, efficiency and literacy of approach to such sometimes different borrowers. My opinion about this bank is extremely positive. My family and I are very grateful to all the specialists of Belarusbank OJSC for so many years who have been involved in approving and providing such a generous opportunity to resolve their financial issues. I also can't help but mention the work of the bank's mobile application for its simplicity, wonderful design, the ability to pay for everything online without problems and delays, without data loss. Prosperity and well-being to our beloved bank!
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Level 15 Local Expert
November 15
Polite staff, it is immediately clear that each specialist is in his place. One small disadvantage is the small parking lot
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Level 17 Local Expert
April 28
A mortgage center is located. There are always a lot of people. There is an information kiosk and an ATM. There is also a cafe. The department is open until 19.00, which is convenient.
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Level 28 Local Expert
August 27
Everything is fine. clean, neat, competent, but.... it would be less % on loans 😁
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1
Level 3 Local Expert
April 15
I spent a little more than 2 hours in line to get a 5-minute loan consultation. That's okay, you can sit down. But there was one thing... the consultant threw in terms and calculations of percentages, and when asked to explain everything a little clearer for an "ordinary mortal", she sent it where? That's right, "reading suitable literature"... is this even serious? I come to a specialist in this field to get advice, and in the end they send me to read and find out everything myself... I hope that not all such consultants are there, it's a pity that I came across just such a one.
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4
Level 16 Local Expert
April 11
Oh, it's certainly something. I went here for a consultation about a housing loan. For the sake of a 5-minute consultation, it was necessary to wait 1.5 hours, and this despite the fact that it was Monday morning, there were a lot of people, there was nowhere to sit. I don't understand why not expand this office, or make several of them. At 7 a.m., I drive by when I go to work, so people are already standing under closed doors
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2
Level 8 Local Expert
September 8, 2023
Замечательная работа ОАО "Беларусьбанк" особенно в 2019 году подписывая кредитный договор оценил весь профессионализм, главное щедрость для населения в отношении кредитополучателей и обеспечения сопровождения кредитов. Хочется пожелать Вам за предоставление ипотеки огромное спасибо, и в дальнейшем развивать систему управления, не стоять на месте с учётом разработанных инструментов, смотреть на жизнь бизнеса открытыми глазами и участвовать с определенной долей уверенности в завтрашнем дне. Желаю вам успехов и партнёров с огромными капиталами, объеденив свои силы вы добьётесь высокой рентабельности а главное обеспечите свой народ Республики Беларусь ресурсами и нормальной человеческой жизни!
1
Level 4 Local Expert
September 24
Disgusting service. I can't get through. For 2 days, the landline number is constantly busy, and mobile phones are generally turned off. Thanks, we'll get a loan from another bank.
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1
Level 29 Local Expert
June 1, 2023
Персонал и обслуживание на высоком уровне, предлагаемые услуги лучшие на рынке, скорость обработки заявки и перевод денег - быстро и без волокиты. Я очень приятно удивлен и рад что получилось сработать с этим банком. Спасибо.
1
Level 6 Local Expert
October 26
They work fast. They explain everything clearly. One of the best offices.
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Level 7 Local Expert
May 24
There is an excellent consultant on the ground floor. She is always maximally involved in every client's situation. Thank you for your hard work.
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Level 8 Local Expert
October 7
Everything seems to be fine, but some employees are not attracted to themselves, from the word at all. There is no choice((
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1
Level 6 Local Expert
August 6
To open a hippotheque, to make all banking transactions, everything can be done taking into account the mode of operation.
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Level 8 Local Expert
October 15
As in many banks: there are many jobs, but they have few employees. I've been waiting for service for a long time.
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1
Level 5 Local Expert
September 29
I waited in line for a long time. The unprofessionalism of the head of the department. Poor preparation.
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1
Level 13 Local Expert
January 30
For two weeks I have been trying to get through and consult on the number for consultations, constantly either the phone is not picked up or it is busy. 2188111. I wanted to come, went to the reviews and realized that I had to put half a day in waiting in line to get a 5-minute consultation on a housing loan. Horror.
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3
Level 4 Local Expert
February 1
Excellent bank branch. The staff is polite and attentive. Friendly attitude towards customers. I recommend
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Level 7 Local Expert
October 31
Huge queues, only 3 people out of 11 work, waiting for 4 hours, boorish behavior of employees
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Level 9 Local Expert
June 27
One bank in the whole of Minsk, which deals with mortgages, and then I couldn't get through to it
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Level 3 Local Expert
January 16
We attended a mortgage loan, ASB leasing. Competent staff, explain everything easily and in an accessible way
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Level 25 Local Expert
September 4, 2023
Однозначно не рекомендую!!! Очереди до вокзала. Можно просидеть половину дня, это если все окошки будут работать, а то и целый день. На ресепшене дама, которая ничего решить не может, просто сидит для дизайна, может пальчиком показать где талон к электронной очереди и на этом всё. Полный бардак!!!
1
Level 10 Local Expert
September 1
Quick, clear, competent consultation.
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Level 6 Local Expert
February 6
Good attitude towards customers. Nice staff. There are a lot of people coming, I would like to wish for an expansion of the staff.
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1
Level 17 Local Expert
October 14, 2023
It's difficult to get through. And mobile is mostly not available. I also came across the fact that when submitting documents, explaining the essence of the contract to one person, later when moving a package of documents, the same thing has to be explained to each department
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Level 7 Local Expert
November 6, 2023
We came to this office to apply for insurance (for a visa), because November 6 is a portable day and most of the offices work incomprehensibly. As a result, there are more than 40 minutes in the queue and no promotions in turn!! Only new mortgage coupons are called, and we are not even close to a squeak of expectation. Employees are indifferent.
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1
Level 6 Local Expert
January 14, 2023
Предупреждаю сразу! оцениваю работу конкретного сотрудника - я могу очень много чего сказать, но попробую сказать объемлюще кратко - Н.Н.Н консультант ипотечного направления 80LVL. Если у вас есть вопросы - только к нему. Минус отделения - Н.Н.Н единственный в своем роде, ответы на вопросы по консультации и работа с договорами занимает время, поэтому можно застрять в ожидании. Другими услугами отделения не пользовался, поэтому и сказать нечего по ним.
3
Level 17 Local Expert
January 22, 2023
Выражаю благодарность Главному специалисту отдела ипотечного кредитования - Абрамовой Н.И. Оперативное решение вопросов, качественные консультации, и как следствие, гарантированные одобрения кредитов
Level 10 Local Expert
July 14, 2023
Не однозначное мнение у меня-вроде бы и приятные работники,которые отвечают на вопросы и стараются.но в тоже время постоянно возникают какие-то нюансы и несостыковки.было сложно и неудобно оформлять кредит.ну и конечно же километровые очереди(
1
Level 13 Local Expert
March 23, 2023
Попал на приём к Елене Николаевне Р. ,все четко и грамотно объяснили какие нужны документы, грамотно разъяснили по банковским продуктам, помогли оформить документы
Level 11 Local Expert
August 9, 2023
Это маленький тихий Ад. Каждый специалист говорит что-то новое, недоговаривают в итоге - квест, а не получение кредитов. Невольно понимаешь, за что мягко говоря недолюбливают гос.банки. Это сплошное насилие, боль, ненужные и бессмысленные движения.
2
Level 5 Local Expert
August 13
There is always a friendly staff in this office, although the waiting time wants to be better
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Level 21 Local Expert
February 27, 2023
Вежливое и качественное обслуживание. Внимательное отношение к клиентам. Лучшие тарифы и условия по отношению ко всем банкам РБ. Может и нужно больше документов, однако это того стоит. Рекомендую
Level 25 Local Expert
April 6
A lot of people! The specialists are doing well, they cope with a heavy load!
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Level 9 Local Expert
September 26, 2023
There are often long queues. But in general, everything is fast. Quality service.
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Level 9 Local Expert
March 30, 2023
Лучше звонить раз 5 и приходить несколько раз на консультации, так как у всех консультантов разная информация по кредитам). По поводу вариантов накоплений для стройбережений тут не помогут.
Level 7 Local Expert
February 27
To begin with, it is simply impossible to get through here. I have been sitting in the office for 2.5 hours, the movement of 3 people per hour.
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3
Level 7 Local Expert
April 24, 2022
Удобное расположение в центре города. Широкий спектр услуг, в том числе ипотечный офис. Особо отмечу депозитарный центр по работе с ценными бумагами. Работники- профессионалы высочайшего уровня.
2
Level 17 Local Expert
October 27, 2022
Очень душно, такое ощущение, что проблемы с вентиляцией, либо дует работникам. Электронная очередь+, но стоило бы рассширить перечень услуг, иногда не понятно, что нужно выбирать. Большое время ожидания за счет малого количество персонала после 5 часов, в рабочее время может быстрее. Нет куллера с водой для клиентов, либо я его не заметил.
1
Level 6 Local Expert
October 30, 2023
The certificate was made in 2 days. I'm not sure it's fast. But queues.... Only 3 specialists work in the morning. It's creepy. Barely moving.
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1
Level 12 Local Expert
February 11
Mortgage office, adequate staff, unlike the Derzhinsky office
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Level 21 Local Expert
October 19, 2022
Все хорошо организовано, строго в назначенное время, без волокиты. Квалифицированный и вежливый персонал.
1
Level 5 Local Expert
February 10, 2023
Все было быстро и четко! Есть детская комнта) Начальник отдела все сделала быстро и четко)
1