A lot of negative emotions and loss of money, a flight from Minsk to Moscow time. There was a double debit and cancellation of the ticket, after the purchase of the additional online registration service. I had to make a ticket at a higher fare through a travel agency, which grabbed more money for its services and separately for the purchase of a seat on board, allegedly without it there is no registration. In fact, it's also free. It took an hour and a half to fly, the landing was delayed for 40 minutes, and those who bought a ticket before 17 ryala took another 20-25 minutes. I had 18 repurchased! The landing took two hours, the purchase took two days, and Belavia is going to fix the jamb in 20-30 days. There is no return yet. Never again by these #Nedoroviabelavia

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Дмитрий Круговой

Level 14 Local Expert

I was flying from Moscow to Minsk. We flew on a baby Embraer 175 (after the Boeing 737 and Airbus A-320, the Brazilian seems like a baby). It's very clean, tidy, and the food on board is delicious. They keep the brand.

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Alexandr.

Level 4 Local Expert

God forbid you to refuse transportation and issue a refund of tickets - Belavia. You will face difficulties that you never dreamed of. Each passenger must write a return request on paper, print out the application, sign the application, make a scan of the signed application, make a scan of the passport, send a scan of the application and passport by e-mail to BELAVIA, and only then they will contact you and maybe make a refund. At the same time, the application form is only in Russian, this is a problem for a foreigner! IT IS IMPOSSIBLE to MAKE A REFUND on-line on the Belavia website!!! . It is IMPOSSIBLE to do this on the road, without a computer and without a printer!!! The year is 2026, and Belavia still cannot make a refund procedure on its website from its personal account without archaic procedures. That's the real concern for passengers. Everything is for the client, everything is for him.

See original · Русский

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