Good afternoon. Today, 04.01.2025, I was at the department (Minsk, 46 Nezavisimosti Ave., 220005). Judging by the attachment, a letter arrived in my name (a 1st grade envelope).The employee couldn't give it back because I didn't have a passport. She just said wait for the postman TODAY and check the mailbox. The postman never came. The application has the status "Given to recipient". Of course, they didn't give me anything. The letter is important and now we have to wait until the weekend is over. I am waiting for feedback and the postman's work schedule.

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Volha

Level 3 Local Expert

Incompetent employees. I had to repeat my request several times, after which the consultant went to clarify the information and disappeared for 15 minutes. After the expiration of the time, the answer to my question has not been received. They don't know the new tariffs, and they don't know the general information either.

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Татьяна Метелица

Level 7 Local Expert

We are serviced as a legal entity. Previously, everything was fine in the department for legal entities. The calls were answered. It was possible to get through to clarify the departure number. They clarified the UNP and that's it, they suggested it. Now there is an eternal problem, no one answers the phone and "we do not give such information on the phone, come and pick up the checks." Then send your emails right away, not tomorrow or the day after. I'll wait. And please don't lose the receipts that I make up even for one letter. And please don't lose the receipts, then you have to run around for months to restore them. And please do not confuse the contract under which you send correspondence. Thanks for understanding.

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