I talked to Evgeny, a call center specialist, about the problem of incorrect charges and write-offs. Everything was fixed and done properly. I guess he remembers me and this problem! Evgeny, thank you so much for your help! The bank's management would have more such employees, unlike the previous call center specialist, who assured me before Eugene that she had checked everything and everything was in order with my account. At the same time, it's not ambiguous, when apparently she got tired of communicating, she decided to break off communication with me. I think the bank's recruitment service has something to think about.

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Svet Pravdy

Level 3 Local Expert

The BelVEB ATM on Myasnikov is configured so that the ATM rejects cash payment transactions, but regularly absorbs this cash.After that, the bank employees suggest going to them with a passport, writing them a petition, which the gentlemen will consider for two weeks, and then they will notify me of their decision whether to return my money to me or not.Perfectly!

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елена моторнова

Level 2 Local Expert

I did not expect such work from BELWEB, or rather complete inaction! On 24.01.24, a technical malfunction occurred and money was debited from the card twice. I immediately called the bank, they said that the money would be returned no later than 08.01.25. I called the bank three more times, they promised to return it on the same day, then they said they needed three more working days! I wonder when my money will be returned? This is the first time I've encountered such an outrage! I do not recommend this bank!

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116 reviews