The BelVEB ATM on Myasnikov is configured so that the ATM rejects cash payment transactions, but regularly absorbs this cash.After that, the bank employees suggest going to them with a passport, writing them a petition, which the gentlemen will consider for two weeks, and then they will notify me of their decision whether to return my money to me or not.Perfectly!

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елена моторнова

Level 2 Local Expert

I did not expect such work from BELWEB, or rather complete inaction! On 24.01.24, a technical malfunction occurred and money was debited from the card twice. I immediately called the bank, they said that the money would be returned no later than 08.01.25. I called the bank three more times, they promised to return it on the same day, then they said they needed three more working days! I wonder when my money will be returned? This is the first time I've encountered such an outrage! I do not recommend this bank!

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Tiempo

Level 2 Local Expert

Terrible attitude towards the client. The card expired 1.5 years ago. There was no need to extend it. I called the bank to close the account. It is not possible to do this remotely, but you must contact the bank with your passport. They said that if there is a minus on the card, the account will be closed automatically in a few months. 1.5 years have passed, I logged into my personal account. It turns out that an amount of money was transferred to this account that I did not know about. In the history of operations, I saw that this bank charged me 10 rubles per month, although the card expired 1.5 years ago and I did not use the account for 1.5 years either. As a result, when the card expires, the bank still charges 5p for account maintenance, and after 6 months of inactivity on the account, the bank introduces a commission of 5p per month. The bank charged me more than 120p for nothing (the history is only available for a year). I have closed my account and I do not recommend anyone to cooperate with this bank.

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115 reviews