Burger King
300 reviews
May 30, 2024
super
1
1
December 14, 2024
I really love burger king, I've been to almost all points in Minsk, but this bk is probably the worst. There are no monitors waiting for the order, you stand cleanly at the checkout and wait for your order to be made
Finally it was done, the order was not full and when I asked to report the pie, it was thrown cleanly to me. I understand that there is a lot of workload and nerves, but you can still keep yourself in control somehow 🤫
3 stars purely because my favorite burger king, don't spoil my impression pj :D
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3
1
March 4
Burger King is expensive, but insanely delicious in a hurry. I've been to Kirova 2 many times. They were confused, they didn't report anything regularly. Fortunately, when making a complaint through the application, they always called me back, apologized and somehow compensated everything without problems.
I understand, the train station, I understand, a lot of people, but they didn't report the burger in the last order (although in my experience I started checking the order when I received it), and they mixed up the coffee. I don't want to write anything in the application anymore, so as not to come back. I don't recommend it to others either
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1
1
January 27
A lot of complaints
The first milkshake with chocolate turned out to be white, but I was told it was a chocolate shade.
After I said it wasn't chocolate, they told me I didn't understand and it was slightly chocolate in color.
After applying for the complaint book, they didn't give us any, but they changed the cocktail to a more beige one.
And yet, with a third request, they gave a complaint book.
There was no question of any apologies
Sad of course
Some kind of cleaner or he's an admin, I still didn't understand, started teaching me life, said nothing would change from my complaints
But no one will deal with these complaints, and my words are demagoguery.
Very unpleasant
And the girl at the checkout was just rude, and said that I don't see chocolate in white.
Minus vibe
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2
April 29
If it were possible to give -5 stars, I would. We visited this institution today on 04/29/2025. We placed an order at 21:55 (we ordered 2 burgers and two rolls with lemonade). Not only did we wait for 25 minutes (although there was no shortage of orders, there were 2 other people besides us, and our order was the only one), we were told that there was no meat for burgers and offered us another burger (with the same beef as in that burger) IN 5 MINUTES. I don't understand why I had to wait 25 minutes if there were no ingredients. You could have let them know about it right away. Neither after 5 minutes, nor after 10, the burgers were ready. The cashier put the finished packages with him on the order counter, and HE WENT TO THE KITCHEN. At that time, a man was hovering near the counter and looking for these packages. And in the end, I took the biggest one and took it with me. After 2 minutes, we decided to come over and ask if our order was ready? To which the cashier told us: oh, and there was a package and it was gone. And he looks at us: can you find a man and ask? Is there nothing else we can do? I have already asked for a refund and to call the manager. There were 30 minutes left before the burger king closed, and the manager came over after 5-7 minutes. We told him about this situation and he offered to wait ANOTHER 20 MINUTES and hope that maybe they would make our order and not steal it. As I said, we've been waiting here for about 45 minutes. To which the phrase came through a grin: ahah well, why couldn't I have been called right away? I'm sorry, but it seems inappropriate to open your mouth in our direction at all, when you are, frankly, phoning at work. Just admit your guilt and that's it. Thank God the money was returned immediately. But the unpleasant aftertaste remained from such a non-caring attitude on the part of the staff. Various kinds of such situations occur systematically at this address of the institution. Perhaps in other locations, the service is at a higher level, but after today's situation, the desire to visit any of them has disappeared.
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2
December 24, 2024
We stopped by around 12 p.m. today. Orders were given out quickly, despite the fact that there was a long queue of children. I would like to express my gratitude to the team for their prompt work.
Respect to the girl at the cash register . It's so clever to handle a group of kids. The guy who collected the orders was moving at the speed of light. Everything worked like a well-coordinated mechanism. Few people notice this, but I want to point it out. Thank you for your hard work!
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1
March 13
We waited for the order for about 30 minutes — it feels like it wasn't cooked, but the ingredients were grown first. Usually everything is faster, but here it's a test of patience.
Notification of readiness? No, you haven't heard. It was like a lottery game: "What if my order is already ready?" It would also be possible to put a drum with numbers for the entourage.
It was like a fast food restaurant, and as a result, you could start watching the series while you were waiting.
The bathroom door is just a mockery. The button jams so that you can only get out after ten attempts. Maybe I should also carry a tire iron with me, since no one can fix it?
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2
December 17, 2024
The idea is to put a 7-digit (!) the code for the toilet (so that a random visitor does not enter) is simply "brilliant"!
We ordered food, a child (8 years old) wanted to go to the toilet.
I couldn't get into it for a long time, even I, an adult, didn't immediately figure out this code.
Thanks to the girl from the service staff, she helped me figure it out and get in.
It gets even better. The child could not get out on his own and find a tiny button on the right to click on it and get out. He was hammering and shouting to be released. Thanks to the girl from the service staff, she helped.
That is, as an adult uncle, I need to accompany each of my children to the toilet (I have 4 children)
Thanks to the service staff for their help.
The management of this innovation has a fat minus. To force themselves to use such a toilet so that every time they and their children had to enter a 7-digit code to get inside.
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January 17
My favorite restaurant in Minsk. My guys and I always drive here after every exam, coupons for 4 and 6 rubles are just INCREDIBLE!!!!I love burger king. With love, the conversation of "friends"
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November 17, 2024
We came in for a snack at 10 a.m. today. The order was placed through a self-service checkout. Not only did this unfinished thing of "new technologies" hang after each click, it did not allow us to adjust the order, so at the end of a long and difficult path, upon completion of the order, she did not give us a check :) The place has been open for at least two hours, and you still haven't had the opportunity to check the receipt in the terminal?) We didn't even have time to take a picture of the order number, because the screen went into standby mode for a new order. Yes, the food was prepared quickly, but since we weren't sure if it was our order, we decided to ask the girl at the checkout for help. They explained the situation about the lack of a receipt and reported that the debit from the card occurred from another address. That is, not even from this point specifically, but already from Pushkin) The girl decided to clarify whether we know the order number and, upon hearing our negative answer, said: "Then I don't know how to help you." Thank you, we probably know better what to do in this situation. In the end, we found out that it was still our food, though without one serving of potatoes. We had no problems surviving it, however, both the first and the second were cold. It was also not possible to use the restroom due to the lack of a receipt) Thank you for your indifference and a "pleasant" breakfast!
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1
1
November 16, 2024
I have a double impression of this restaurant. the food is normal, but there are strange inclusions in the bun?? And there are bones in nuggets
a separate disadvantage is the disgusting cleaning in the toilet - an unpleasant smell, paper scattered on the floor, wet footprints on the tile☹️
and finally adjust the supply of drinks! in the vending machine, half of the drinks are just water, although the name is pepsi))
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1
1
March 8
Until today, I loved Burger King. There was an incident today that undermines the concept of “customer care.” I placed the order at 19:16, waited for the allotted time of 20:31 (according to your lousy application), after waiting for the time, I contacted tech support (the so-called tech support). To my perfectly logical question: “where is my order?”we received a crooked response from your “specialist”: “We will contact the courier now, we will tear the veins, but we will find out what happened to your most holy delivery and notify you.” As a result, it took 25 minutes after the first call to your talking head, and in the end, no one called us back. We are not proud people, we recruited them ourselves. Situation: we typed in, outlined the problem, and received the following response: “we will resend the request regarding the delivery of your order.” A little time has passed and your courier has deigned to visit us. Someone, let's call him the order acceptance operator, dropped to us in the dialog that we would be sent a coupon/promo code (please underline) for a free order. The promo code, ksta, is still somewhere on the way. I no longer intend to order your plastic food. And in order to distribute free rolls for your lateness, I ask you to consider an innovation proposal and hire a separate monkey who will notify you about the delay in delivery. For this, we say goodbye, dear (in the past) Burger King.
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1
March 29
I came in at 11 o'clock today, there were a lot of orders, the girl was alone at the checkout, you could see how she was trying her best. I took an ice latte and a whopper today, despite the long wait, the coffee was delicious and the burger was pork and juicy. I want to thank the staff and wish them patience
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January 22
I made an order at this restaurant, but it wasn't full, and there wasn't enough roll. As a matter of fact, they never gave it back to me, she just wasted her money. I understand to forget to put the sauce or seasonings on the potatoes, but the whole roll.... It's also not the first time I've noticed that they always have burnt burgers in their burgers. It's impossible.
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1
November 18, 2024
convenient location and great staff. Promotions and profitable combos are often held. Burger King van love
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1
April 26
favorite BC in the city! the staff is very pleasant, I have never seen such a thing in any institution. In most cases, there are a lot of people, but at the same time, orders are given out quickly enough. Everything is incredibly delicious
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August 15, 2024
I was at this institution today (August 15, 2024). I was very pleased with the positive attitude of the cashier. It feels positive. Thanks BK for such an employee ❤️ In general, it is quite cozy inside, there are also tables outside if someone is hot inside.
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2
November 17, 2024
It's a disgusting place, I tried to make an order, but they can't accept that, only from the kiosk, and the glasses can't stay overnight. I made an order with grief in half, but they didn't report it. She returned, the amorphous girl did not even look at the receipt, put the pie in a bag and threw it on the counter with a look of "how you got me all". I won't come in anymore, there are enough places to eat.
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3
December 21, 2024
It's a very nice cafe. Everything is delicious, fresh, courteous staff, and most importantly, it works from 8 a.m.
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March 10
This is how the pies look from the inside. I bought a combo for 9.99, took a bite of the pie and didn't understand where the taste was, but it turned out there was no filling, but then I went to the checkout and it turns out that the pie had to be flattened almost into a pancake, good service and interesting contests)
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1
October 31, 2024
We went in for a snack and were shocked…
The cashier is simply the best, the service is top-notch, everything is fast and clear.
The cashier cheered up and was as polite as possible, thanks to him
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November 26, 2024
An order was made with a drink, while replenishing the drink, the staff played with the light. The drink was half full, the q-code did not pass anymore, it turned out to be disposable. This information was nowhere to be found when ordering. There was no reason to ask for a drink to be renewed🙃
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2
2
April 14
When they saw that people were always coming up and saying that they had forgotten to report something, they already realized that they had come in vain.
They forgot to put napkins for us. they were rude, then apologized (they said they were just "tired"), the service was terrible as always.
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April 20
You have to log in periodically, but even with time, nothing changes for the better. The service is very slow, and there are often problems with the delivery of drinks due to these barcodes.
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April 2
Firstly it is very tasty and secondly the staff is very nice and kind thank you it was very tasty
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August 27, 2024
We were here today (August 27), we were very pleased with the attitude of the staff, especially the cashier girl, an insanely sweet and polite girl, just a wonderful employee!)
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3
April 28
I didn't like the checkout service yesterday! The sales guy asked the same thing several times, searched for a long time for the positions that we called him, and they stood at the checkout for a long time.
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1
July 26, 2024
It really tastes better there than in Moscow! The wings are juicier, and the cheeseburger is made the way they used to do in Moscow.
It smells nice inside, everything is clean, including the toilets.
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1
August 9, 2024
I really don't like the service lately. Shipping orders are quite common. I am constantly late and the food arrives cold, wooden and not tasty! The last time I waited an hour and a half and no one came. I decided to refuse, explained the reason (for a very long time). No apologies, the promo code has burned out. I've been very unhappy with you lately!
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2
2
May 7
The food is delicious. Of course, I waited a long time, but if the order is prepared well, there are no questions.
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1
November 5, 2024
When you enter, leave your dreams and hopes outside the door to eat alone with YouTube, like an invisible man..
Introverts: This is not a drill!! You will become the center of attention by the fact of existence
A star for people who need a discussion, like in the best restaurants
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1
March 23, 2024
Clean, they cook quickly. There is a good atmosphere inside. Good menu selection. The service is not rude, friendly. For a quick snack or on the road, that's the thing.
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1
May 11, 2024
Thank you for the positive and good mood of such a tall sweet girl Valeria!!! My child was also very pleased! We will look at you more than once. There would be more such places in the city where both adults and children are served with a smile!!!! Thanks to Valeria!🤗
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3
September 6, 2023
The establishment has very pleasant staff (especially cheerful, kind, responsive and just a cool guy). He amuses the children, tells them where the most delicious drink is, pours mineral water to those in need. I recommend spending your free time in this BC!
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5
1
May 15, 2024
This restaurant has good service. Delicious food. Kind staff. Short waiting time. Delicious burgers. Beautiful kitchen. Delicious and sweet drinks.
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1
January 27
The staff is rude. The menu items are absolutely not the same as what you will be given. The complaint book was not given immediately, but after several urgent requests.
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2
1
April 9
I just didn't like it.the kitchen is like everywhere else, but there is a shared toilet for such an institution, and even near the train station...A big minus!!!
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April 12
It takes a long time to wait for an order, so they also put the wrong thing. The soda machine has regular sparkling water everywhere, and the food is cold.
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September 29, 2024
The food is cold, the cashiers are rude and unfriendly. The waiting time exceeded all possible limits of decency. The girl at the checkout tried to cheat with the terms of the promotion until they read the terms of the promotion to her from the burger king website. The staff is completely incompetent.
Then he pulled the singer and calmed down, so 1 star.
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1
July 1, 2024
If you want to eat fast and tasty, then this is not the place. We waited for the order for more than 30 minutes. The order consisted of 2 hamburgers and 10 nuggets. The burgers are cold, dry and the burgers are burnt. But the nuggets were delicious. In the restaurant itself, the air conditioners worked very poorly, and accordingly it was unbearably hot. I would like to use a phrase from an Internet meme...
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2
November 7, 2024
Today I was convinced that the level of organization and service is lame. How can you wait for a hamburger for an hour? It is clear that a lot of orders fail. But this is not an excuse for such a low level of service.
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1
December 12, 2024
There are no questions about food, but the behavior of an employee named Vladimir Pankratov leaves much to be desired.
Be rude to visitors!!
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March 18, 2024
you are welcome!! forbid the cleaner to talk to people, what time we come and he constantly harasses someone, at some point he got to me why I walk down the street so badly and bring everything into the room (shoe mats are completely absent here), there was also a situation like he was digging into a guy due to the fact that they are sitting and writing something, I do not think that he should care about it and that everyone should justify
themselves to him, please deal with this issue, because seeing this person immediately there is a feeling of discomfort and a negative atmosphere
I understand that a person wants the best, but it's best to do your job in silence and not spoil people's mood.
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1
1
October 30, 2023
You can't say anything about the taste, ordinary fast food, nothing supernatural. But there are a couple of nuances of service:
1. Long wait. On Sunday evening (an hour before closing), I had to wait for my order for 20 minutes, there were nuggets, potatoes and a burger in the order.
2. Sanitary condition. There is an unpleasant smell in the toilet, the tables are dirty.
3. Order configuration. There were exactly 0 napkins in the order for 25p.
4. Non-working taps for drinks. Some taps from sugary drinks pour either ordinary carbonated water, or add a minimum amount of syrup, it turns out diluted, you don't understand what. Usually in such cases, they somehow mark that the crane is not working, but in this case there was nothing.
I think that the first two problems are purely the failure of the restaurant management, because 2 people (decided to come up to ask why we are waiting for an order for so long) for all tasks in sufficient running time (Sunday evening, at the same time it's a train station), it's not enough at all. 2 people will not be able to perform all the tasks of the restaurant (cooking and cleaning, taking orders, etc.).
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2
3
May 2, 2024
I would like to express my gratitude to the cashier Julia for her friendliness and friendliness! It is very pleasant to come to the establishment and see the friendly staff!!!
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2
November 20, 2024
an ordinary burger king, delicious, clean, sometimes it takes a long time to cook
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April 26
I've probably never eaten such bad food. They gave it half frozen. And others think the same - the hall was empty. It's a terrible place.
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March 31, 2024
4 stars for all burgers are not for the quality of taste, but with the taste of food and prices there everything is fine, unlike some of their competitors. 4 stars for similar establishments due to the huge number of schoolchildren who are constantly running and getting in the way
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2
December 8, 2024
We were here today, December 8th. The order was made quickly and tasty) I would also like to mention the cashier Ekaterina, a very nice and polite girl, who lifted the mood after a hard day!
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September 19, 2024
Very bad. The place is dirty, the food tastes bitter, I gave 20p for food that is impossible to eat. They didn't even put napkins on. My expectations weren't high, but it's not that bad. I'm writing so that people don't waste their time and money!!!
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1