Cbtservice

4.7

446 ratings

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Георгий Осипчик

Level 3 Local Expert

I contacted the De longhi warranty service center. The grinder in my coffee machine stopped grinding. I was pleasantly surprised, my problem was solved within a couple of days. When handing out the girl, the master was called from the reception. Sergey explained what caused the breakdown and gave recommendations for further operation. Everything is fast, efficient and polite. Thanks everyone. To be honest, I'm pleasantly amazed by the service

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Кирра.

Level 3 Local Expert

I want to thank you for the high-quality and fast (which is not unimportant in my case) repair of my Delonghi coffee machine. Well done)) separately, I would like to mention the blonde at the reception (who entered the position and accepted the car when the working day was almost over) and the master Sergey, who completed the repair of the car before the end of the next day. Thanks

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Дарья Д.

Level 3 Local Expert

Disgusting service. The Samsung vacuum cleaner broke down, they used it once, they didn't even have time to remove anything, the smell of plastic appeared during use, they took it to the 5th element, the vacuum cleaner was sent for examination, where they wrote that the problem was in the engine because they didn't use the filter (it was standing and no one cleaned it, of course), then they decided to send the bag and filters back for inspection, it was written in the conclusion that everything was fine, however, with the staff of element 5, small holes in the bag were visible to the naked eye, which most likely caused the breakdown. It is a pity that we bought such products, as not only do we need to pay in installments, but we also need to buy a new vacuum cleaner. The engineer probably didn't even look, he saw that they had already been examined, and he left everything like that, abhorrent attitude towards people and his duties at work

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Татьяна Р.

Level 2 Local Expert

There is no service! Firstly, the hob was sold, and after a year and a half, the comfort system stopped working. At the same time, the defect was not specified. Secondly, when the wizard was called, there was no confirmation document that the diagnosis had been carried out and what the conclusion was! When contacting the service, they promised to send the report by mail, it's been almost two weeks. Apparently, they have been waiting for the promised three years...

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Александр Ж.

Level 3 Local Expert

Excellent service center. I had a chance to bring my Delonga coffee machine under warranty. The quality of service is excellent. Special thanks to master Sergey, who took the time to explain everything about the car and gave important recommendations. Thank you for your work!

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Владислав П.

Level 3 Local Expert

I would like to thank the staff of the service center for the fast and high-quality repair of my coffee machine. After working for 5 years, my "old lady" stopped pleasing me. I was thinking of buying a new one. A friend advised me to try contacting Kolasa 52 first. I was pleasantly impressed by the responsiveness of the staff. The girls listened at the reception, invited the master Sergey, his name is. Literally two days later, calling and expecting disappointing news, I was stunned)) in a pleasant way)) the machine is ready for operation)) Thank you)) you guys are smart)) Sergey, you are golden hands)

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Екатерина Сивцова

Level 2 Local Expert

I would like to express MY DEEP GRATITUDE to manager Alexander and master Alexey for a job well done. I contacted the manager, Alexander, and received clear information about the problem with the washing machine. The manager himself, along with a highly skilled craftsman Alexey, tested the machine, found the cause and fixed it at home, while giving a huge amount of useful information on operation. I wish there were more such responsive people and worthy specialists, because it is not always possible to stay with such a wonderful impression of the visit of the masters. THANK YOU SO MUCH!!!

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Ирина Максимова

Level 2 Local Expert

I would like to express my gratitude to the staff of this organization for the fast and high-quality repair of the Delonghi coffee machine (considering that they could not repair it at another official service center). I would like to express my special gratitude to master Sergey, who directly repaired the car, a good specialist and a pleasant person. I did everything and explained correctly how not to get into a similar situation in the future. Keep it up !

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Наталья Вацуро

Level 2 Local Expert

I would like to express my deep gratitude to the service center for the impeccable service of my Delonghi coffee machine. I was very satisfied with the quality and speed of the work! From the very beginning, everything was at the highest level. The girls at the reception are real professionals: polite, attentive, patiently listened to all my complaints and immediately invited the master. Specialist Sergey asked just a couple of clarifying questions, and, as if by magic, within an hour my coffee machine was completely repaired and ready to work! Sergey is a true master of his craft! Everything is clear, neat, without unnecessary talk, but with a result that exceeded my expectations. And the girls are not only smart, but also real beauties who create a pleasant atmosphere from the first minutes of the visit. Thank you for your professionalism, efficiency and human attitude. Now only to you and I will recommend you to everyone!

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Ксения Маспанова

Level 10 Local Expert

I am sincerely delighted with the service! I applied twice and was delighted both times. Sergey Gnedenok is the guru of coffee machines, he quickly and accurately fixed the breakdown, and also taught proper operation! And Denis Serafimov breathed new life into my "age-old" washing machine, and even for reasonable money! I recommend it wholeheartedly!

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IRYNA

Level 12 Local Expert

I was faced with the fact that mingaz connects only Hephaestus stoves, and since I bought a Hans stove, I had to sign a service agreement with someone. Everything is clear in this service, the contract has been concluded, they will be serviced, and most importantly, Mingaz has accepted such an agreement. I advise those who buy a gas stove not Hephaestus, sign a service contract in advance, or you will stay without gas for a long time) P.s gas man record for a week or two in advance)

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100699 Михаил

Level 6 Local Expert

Good afternoon. A service center for the repair and sale of used equipment. There is a parking lot nearby, entrance from the Ya side.For the transportation of bulky and heavy equipment, you can drive up almost to the door (see photo). The site has an up-to-date operating mode. The service is overloaded)), because they asked me to pick up my refrigerator on the day of the repair. However, in the docks for acceptance for repair, it is indicated that the storage time of finished equipment is up to 5 days

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Татьяна Грицевич

Level 2 Local Expert

I would like to thank the staff of the service center for a quick and high-quality repair of my coffee machine The girls at the reception listened to my complaints, called the master, who asked two clarifying questions, and after an hour my car was fine. Sergey, you are the best of the masters, the girls are just smart and beautiful

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Лёша П.

Level 3 Local Expert

I would like to thank Cbtservice for high-quality repairs and maintenance. The coffee machine broke down, I contacted this service for help. Everything was done quickly and efficiently.

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BUNT

Level 4 Local Expert

I would like to thank the staff of this service center, receptionists, craftsmen, especially master Sergey, for the quick and high-quality repair of the coffee machine. The coffee machine is working, the family is happy, in case of problems I will contact only here, I recommend

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Анастасия

Level 3 Local Expert

We contacted the service center with a malfunction of the equipment (there is a video confirmation). They took money for the diagnosis, but they wrote in a piece of paper that there was no defect, it did not appear (I'm talking, is it working?) Whether they checked for a malfunction at all remains an open question. They can't give any guarantee. the master complained why the equipment was not taken back on the same day on the call (a weekday when everyone is at work). They insisted that the money for the diagnosis be paid in advance. Most likely, the answer was already prepared in advance: the defect did not appear.

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Ульяна Ковганова

Level 2 Local Expert

The place is very nice. I definitely recommend it! The Delonga coffee machine was being repaired. We made a very good diagnosis and fixed everything quickly. Sergey Ivanovich Gnedenok is a very good craftsman, responsive, explained everything right away, did all the work in 30 minutes.

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Алиса С.

Level 2 Local Expert

It's just that I can't even find words without *ata to describe the work of this organization. I bought a Kandy brand washing machine in the 5th element before the New Year. On July 22, I submitted a request for warranty repairs. The machine stopped heating the water and the dryer stopped working. I was told that the master will contact me within 3-5 days. It's been 6 days, and the master hasn't contacted us. I'm calling myself. They promise to clarify the situation and call back. They don't call back. I'm calling again. They say that the master did not come and did not contact them because he ordered spare parts and in 2-3 weeks he will come with them for repair. I object that how does the master know that I need to repair? I was told that everything is clear according to my description and it will come out faster this way, these days are already included in these 2-3 weeks. It takes 3 weeks, no response or greetings from the master and the service)) I call them, but they don't pick up the phone. As a result, in the 5th element, I was advised to take an act from them stating that they could not perform repairs and come to the 5th element with it, they transferred me to this service station and lo and behold, I was talking to a person) They tell me that the spare parts have not arrived yet and they cannot say when they will arrive. I'm asking for this act. They promise to contact someone there about this issue and call me back. And this time they really call back. We are arranging for repairs on 08/21 at 17:30. I work until 18:00 and leave work an hour earlier, and as a result, the master did not come yesterday. No one picks up the phones for all the numbers listed on the website (I called 8-9 times). It's been exactly a month since I've had a broken car. Can you give me this certificate after all when my husband comes to you today? And I hope we will never cross paths with you again!

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Лолита Х.

Level 2 Local Expert

Rude and boorish Mikhail Rosinsky began to irony and show his character from the threshold. He was rude, refused to help. The purchase documents were also given to us for more than a week, then there is no seller, then they are not ready. The equipment of the purchased equipment was not checked by the staff, the loss was noticed during unpacking. Disgusting service, I hope we won't meet again.

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Елена Иванова

Level 7 Local Expert

They work as quickly and correctly as possible. The coffee machine was repaired in 20 minutes, recommendations were given to avoid breakdowns in the future, and prevention was done at the same time. This is not the first time I have applied and I am very grateful for the work!

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Иван М

Level 11 Local Expert

A disgusting organization. I had to contact under warranty, first of all, there was a problem getting through - they wouldn't pick up the phone in less than 10 minutes. The repair itself takes from 30 days. You can't find the truth, one consultant says we'll call you back in 10 minutes, the second one says wait for no one knows how long, spare parts have been ordered. Maybe, of course, they only treat warranty cases that way. But it is extremely unpleasant to deal with.

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Евгений RECOSTEEL

Level 6 Local Expert

The service is completely zero. I brought a meat grinder. They said there was no chance of saving him. I took it to the service on Kizhevatov Street, it was repaired in 1 day, for a penny. Absolutely incompetent receptionists. Never set foot there again.

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Aleksei R.

Level 3 Local Expert

Professionals are working! Special thanks to Dmitry! He is very polite, arrives on time, tells you how and what is the best thing to do. I am very glad that such people are working! Thanks a lot and 5 stars!

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Николай Новицкий

Level 3 Local Expert

After the purchase, the refrigerator "Indezit" did not even work out the warranty period, waited for the master for a week,showed all the documents, he looked at the refrigerator and said that it was not yours, there was no sticker with a barcode that I took off after the purchase (of course, why would I need any stickers on the new refrigerator, that they can not be removed by the way, it is not indicated anywhere and no one warned about it), in the end he said that the refrigerator was removed from warranty and you can use it instead of a locker, super!) Money, time and nerves are wasted, we live in the 21st century!) There is no better "service" to be found...

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A. Palias

Level 2 Local Expert

The Delongi coffee machine was being repaired. The diagnosis was carried out very quickly and fixed. The staff is polite and courteous. Thank you very much! We will contact you ourselves and recommend you to others!

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VitalCom

Level 14 Local Expert

Thanks to Master Gennady for flashing the Bosch KGN36 refrigerator control board. After that, the refrigerator started working properly. Reasonable prices

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Светлана

Level 3 Local Expert

I would like to thank master Sergey for the quick and high-quality repair of the coffee machine. A good service center. Competent professional staff. I recommend it!

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Алексей

Level 2 Local Expert

Review of the seller's store on WB. An order was made for spare parts for the coffee machine. The order was received, but was not needed due to the failure of another element.The seller refused the refund without giving any reason. A refund is only possible by marriage. A direct violation of the law on consumer protection.

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Константин

Level 9 Local Expert

Mediocre service, they charge for diagnostics above the average in Minsk, and as a result, the conclusion from the category of your refrigerator is broken, and I know without you that it is broken, tell me what exactly. They also dissuade not to give the equipment for repair at the time of acceptance. Bottom line: I do not advise, it is better to look for another service

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Сергей Муковозчик

Level 5 Local Expert

We accepted the coffee machine under warranty without any problems within 3 days, they will give an answer, which pleases. Satisfied with the service so far

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илья гоголев

Level 3 Local Expert

The repair of the vacuum cleaner was refused under warranty, they said that there was dust inside the engine. I disassembled it myself, the engine is clean! Traces of previous poor-quality repairs are visible, although it was written to replace the engine! I wiped the lid in the engine with a cooler and it jammed. Well done!!!???!! They asked for 400 rubles for repairs, this engine costs 50 and replacement takes a maximum of 10 minutes.

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Nikita Mikhailov

Level 7 Local Expert

the warranty repair was refused, a cash receipt was required, allegedly a coupon stamped with the fifth element is not enough to confirm the warranty. as a result, I handed over the product to the store itself, they accepted it without question and said that the service simply did not want to fix it and the manufacturer's warranty on the device is valid.

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Федор Ф.

Level 6 Local Expert

A service center with its own store of embedded and large-scale equipment! A good place for consultations, selection and purchase of equipment! Competent specialists, a very good price tag for the equipment!! I definitely recommend it!! Without any additional services and sniffing the air!!! Household appliances are completely new, there is a restored one, in short, for every taste 😃👍

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Ольга А.

Level 5 Local Expert

A vacuum cleaner was delivered from the 5 element store under warranty. Returned with a record of construction dust getting into the engine, not a guaranteed case. We have been using it for more than 3 months, there is no repair at home, there is only one carpet, laminate everywhere. The Conenl questioned the authenticity of the conclusion. But in fact, the vacuum cleaner wasn't even opened, and everything was laid out exactly as they had assembled it at home. Vtt is how the shop-service center offset works. Even if I had to apply on my own, I would not go there, nor would I advise my godfather ((( If you hand it over with one problem, they'll take off the good details and give it back, it's not clear what(((

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Владимир Галкин

Level 2 Local Expert

Many thanks to Sergey and Katerina, the service staff at Ya. Kolasa 52, for their quick and professional help in repairing the coffee machine.Sincerely, Vladimir.

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Евгений Т.

Level 3 Local Expert

Excellent service, the dishwasher was repaired within four days. I am completely satisfied

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Алексей Слесарев

Level 10 Local Expert

I haven't found any disadvantages yet. I applied to office 11 to purchase a new part for the refrigerator to replace the broken one. It turned out that it was possible remotely, from their website cbts.by , apply with the same success. The feedback works 100%. So don't repeat my mistake. To resolve the issue, specify the serial number of the device, and then follow the guide. In my case, there was no necessary detail, but the exchange of information implies a second request in a couple of weeks, already in the created Viber chat. And so on - until it becomes available. Next, payment via ERIP, and only then - arrival at Ya Kolasa 52.

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Игорь Д

Level 3 Local Expert

Excellent service. The washing machine was quickly repaired and an additional guarantee was given. Polite staff.

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Игорь Брейдак

Level 8 Local Expert

I had to appeal to the points of the consumer rights law in order to do it properly, this is in terms of the delivery of equipment. There are no questions about the repair, the master called, said what he had done, and also fulfilled my recommendations.

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92997 Половцева

Level 3 Local Expert

It was necessary to draw up a contract for the maintenance of the Hansa gas stove. I arrived, the girl quickly made everything up, I was satisfied. However, it was necessary to pay 40 rubles.

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Сергей Кукреш

Level 3 Local Expert

The reason for the appeal was the PM. When working, there is steam in the upper left corner, which is why the cabinet wall is damaged. The warranty technician arrived and the epic began, it was not installed correctly, but I do not know how to do it correctly, your window is on the right, so steam blows into the left corner, this is a feature of this model, you are not the first, you are not the last. He said it needed to be dismantled, a furniture maker came to dismantle it, said I don't have time to check it, let's send it to the center for further diagnostics, but I'm telling you that it's in good working order and will just roll back and forth. And so it turned out, the CBT PM's response is in good condition, steam is running due to incorrect installation. After being asked to look into it in more detail, they replied that it was not in my competence, I no longer have any information. Before sending it, it was dismantled and launched, and a video was recorded of steam coming, but this is not an argument for CBT. How can an organization with such an attitude to warranty service be an official service for many brands? Reading the reviews, they are almost all positive, but they are positive for repairs, and as for warranty cases, there are not enough positive ones, it feels as if they want to absolve themselves of responsibility.

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Владислав Матюш

Level 10 Local Expert

The delivery time for Samsung spare parts is very short. Thanks! The order was accepted by phone. We sent an SMS when the spare parts arrived. I will continue to cooperate with them if necessary

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Alexandr O.

Level 2 Local Expert

Warranty repair of Samsung refrigerator. We contacted Samsung. They sent a request to this service center. During the first visit, the master determined the cause of the refrigerator breakdown, and the necessary replacement part was ordered from Samsung. The item was delivered 3 days later. On the second visit, the master (A.P. Kiselyov) promptly replaced everything. We are satisfied with the service: efficiently, quickly, politely and correctly.

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Katrin Kartseva

Level 2 Local Expert

Master Dmitry, quickly and efficiently fixed the problems with the dishwasher! I recommend it!

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Владимир Мороз

Level 8 Local Expert

They say one thing on the phone, and say another on arrival.The ratio of the masters to the people who applied is minus 10. They're sitting in the waiting room, they don't know what to do, who to call. The masters are trying to impose a home visit so it will be faster, but it will be paid. And it is not a fact that the solution to the problem will be solved at home. Like, then they take you to that very workshop. Only but ... pay for the master's arrival.

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Алина Телепнёва

Level 3 Local Expert

The impression is bad . They denied the warranty, they said it was our fault. Although we were constantly cleaning the vacuum cleaner. The easiest way to write is that the fault is ours. To do nothing.

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Светлана Богомольчик

Level 9 Local Expert

Sometimes, if something from household appliances breaks and the warranty has already passed, you have to invest a lot of effort and time to find components (and some sites have a very long delivery))). And here - everything is fast, affordable. You can put it into repair or order a part. Comfortable.

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Алиса Волкова

Level 3 Local Expert

I applied because the coffee machine was broken. I was pleasantly surprised when the car was reported ready for operation the next day. I want to thank Master Sergey. For his work and recommendations on the operation of my coffee machine. Thanks!!

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Khart

Level 4 Local Expert

There is no service. There is a reason that the money for the diagnosis is taken in advance. There is no feedback, they cannot give a clear answer to direct questions. It took the "qualified craftsmen of the authorized service center" as much as four days to mark two twirlers in places and say that there was nothing more we could do. The result is that the equipment has not been repaired, the money for diagnostics has been stripped off, time has been spent. The worst workshop I've ever been to.

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Людмила Глушко

Level 2 Local Expert

On July 12, I took the electric grinder from repair, the gear was replaced , for tomorrow, I decided to try how it works, the smell of burning immediately went and blackness formed under the meat grinder.Calling the service center, they replied that most likely there was a problem with the engine and it was necessary to conduct diagnostics.The question is why it was not detected at the first diagnosis.And what is it now to pay for everything in a new way?

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Cbtservice

188 reviews