A great hotel, I will definitely recommend it. Perfect cleanliness, polite and helpful staff, excellent breakfasts. She lived in June 2024. Check-in was around 11 o'clock, but they were checked in no earlier than 15:00. The room is on the second floor, the Windows looked directly onto the Terrace where the events were held. I was worried that it would be noisy until late. However, there were no problems, holidays were held daily, but everything was decent, without night noise. The rooms have everything you need, everything is in good condition. Excellent bed linen, towels. Daily room cleaning, and really high-quality cleaning. The reception staff, the restaurant, the maids, without any comments at all, are at the highest level. I will definitely stay at this hotel and recommend it to my friends.
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Ирина Ломаева
Level 6 Local Expert
June 11
The hotel is small. Two floors. There is a gym and a spa area. Tomorrow is included in the accommodation. The staff is helpful. The room is cleaned daily. The food is varied. There is a private parking. By price category, it is average. The hotel is located almost in the city center. Many attractions can be reached on foot.
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Светлана Д.
Level 2 Local Expert
August 18
The room is clean, quiet, the hotel is a little off the road. The service is perfect, the staff is polite, the breakfasts are delicious, and sometimes we had dinner at the hotel too. The only thing I ask you to pay attention to is the ellipse, it was inoperable, but we replaced it with walking around the city, we were given an umbrella.
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Ольга Безбородкина
Level 11 Local Expert
July 9
I liked the hotel, the rooms are clean, the staff is friendly, the breakfasts are good,there is a SPA, sauna and hammam, everything was heated, I had a great rest at the hotel.Barbecue is excellent on the terrace.Kazakhs are friendly people, they know Russian.There are many attractions in Astana.Thank you to the hotel staff!
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Татьяна Масанова
Level 11 Local Expert
June 6
Nice, clean and cozy hotel. Convenient location, quiet. Excellent breakfasts, buffet, a large selection of dishes and drinks. Very polite and customer-oriented staff, especially the guy Diaz at the reception, thank you very much!
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Елена
Level 6 Local Expert
April 13
A good hotel, the staff is young, disciplined, the rooms are clean, cozy, I liked the breakfasts. The hotel is conveniently located for tourists, within walking distance from many beautiful places of Astana
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Akhmed B
Level 8 Local Expert
August 16, 2023
Хорошее соотношение цена-качество. В отеле любезный ресепшн, замечательный завтрак типа буфет, или шведский стол, с достаточным разнообразием блюд. В номере чистота и есть необходимые банные принадлежности от шампуней до халата. Есть сауна и хамам, входят в стоимость. Локация отеля тоже удобная: пешком можно дойти до основных достопримечательностей Астаны, от десяти минут до хорошего торгового центра и ряда других близлежащих объектов, до часа до отдаленных. Ночью в шаговой доступности расположены несколько неплохих кафе, где можно как попить чай со сладостями, так и плотно поужинать от пиццы до плова. У отеля есть Внутренний дворик, обеспечивающий тишину от автомобильного движения по прилегающей улице.
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Жанар Юсупова
Level 7 Local Expert
July 13
I was here at a conference, it's cozy and beautiful. The Comfort Terrace restaurant is located in the courtyard, very beautiful and lively. The atmosphere is pleasant. I liked it very much.
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Мария Лихоман
Level 10 Local Expert
April 9
The hotel is comfortable, the service is good, the breakfasts are edible. There is a swimming pool that can be used at any time. I liked the location too. But in my opinion, it is too expensive to provide quality services for anyone
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Екатерина К
Level 12 Local Expert
August 21
A good hotel, a big plus is a children's playground, the food is delicious, good breakfasts from the cons there is no cot (there is a folding bed) and a shower behind glass with children is not very convenient
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Rufina Nismeldinova
Level 5 Local Expert
April 19
Convenient location. There is a terrace in summer. It's pretty good there, but not really wow. And it's a bit expensive for such a service. The lobby is beautiful, the rooms are also expensive
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Кира Кочеткова
Level 8 Local Expert
June 30
I liked everything, but especially the bed (mattress and bed linen) and towels - it's just a tactile pleasure. Plus good blackout curtains. Excellent breakfast. I haven't been to the spa. Overall a great place.
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М Н
Level 12 Local Expert
February 21
I put 5 for the room, it is clean, there are all the necessary things for a business trip, toothpaste and brushes, shampoo, soap, shower gel, bathrobe and slippers! A comfortable shower room.
However, the kitchen is very weak, I put 4, the New York steak is not delicious, there is no sauce for it, Moroccan tea is not Moroccan at all, orange peel and green tea were put in warm water for me.
In the evening, I signed up and went for a facial massage. The masseur does not know how to do facial massage, I was extremely disappointed. I'm not a massage therapist, but I can do better. She applied a scrub, a mask, which I had to get up and wash off my face myself, then applied moisture with some incomprehensible movements! But I never saw the massage!
To the management of the hotel: check for yourself if your employee knows how to do a massage, and then just let us go to the clients, why should we do your job? The massage cost 15,000, I paid 7000 for her stuff.
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Инкогнито 9405
Level 5 Local Expert
November 23, 2023
A hotel that you want to return to. Very cozy, located near the Cascade business center. The rooms are comfortable, the service is excellent! Sauna, Turkish hammam, gym. Within walking distance of the circus, Ferris wheel, aquarium, shopping centers. If necessary, Yandex taxi works quickly with the delivery of cars to this address. Wi Fi is perfect
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Мира
Level 8 Local Expert
August 24
A great hotel. The menu is varied and delicious. There is always fresh orange juice. Very polite staff. The hotel itself is in the city center, but the prices are not high.
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Ирина Гайфуллина
Level 3 Local Expert
July 4
Excellent hotel, clean, cozy, very polite, friendly staff, the rooms have everything you need! I bet 5, I've been like in a fairy tale. Thanks!!!
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Валера Аплекаев
Level 18 Local Expert
April 22
A good hotel, the location is excellent, the staff is polite, everything in the room is clean and cozy. There is a large selection of dishes and drinks for breakfast. Recommend 👍
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Сергей Иванов
Level 6 Local Expert
August 7
Great 4 star living room! The staff is polite and friendly. There is a small nuance, there is not enough exchanger hotel on its territory, but everything is super!
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Яна Владимировна
Level 6 Local Expert
July 2
We visited with my husband in June, 24. We arrived at about 11 pm. A young man met at the reception, offered a room with 2 separate beds for accommodation, due to the lack of other available ones. The cost of the room is 50 tons, he offered to buy 6 tons of breakfast per person, we refused. The room was given with Windows opening onto a bar-restaurant with music and screams and treacherously loud air conditioning, respectively, it would not have been possible to fully relax. They asked to change it, there were no problems. The next day we decided to extend it for another day, there was already a girl at the reception and asked for 44 thousand for the room along with breakfast for two, because it was unclear and I don't want to figure it out, the girl at the reception also doesn't know why the cost is so different, only for this I put 4 stars. And so the hotel, as a hotel, is nothing remarkable.
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Sergey Vyatchenkov
Level 4 Local Expert
March 28
nice hotel with excellent service, cozy rooms, good breakfast, convenient location
If necessary, an early breakfast is prepared, the staff is on top
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Lidiia
Level 5 Local Expert
March 7
The hotel is good, it matches the name. The staff is friendly and helpful. The numbers correspond to the declared "stars". The breakfast buffet is delicious. The location is convenient. The street is quiet, but the center is within walking distance.
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che__rnika
Level 14 Local Expert
July 18, 2023
Оценка на твердую четверку!
На ресепшене приветливый персонал, все быстро оформили. Помогли донести чемоданы. Номер чистый и просторный, в мини-баре присутствовали снеки, напитки и шоколад. Мебель не старая, постельное чистое, достаточное количество полотенец и приятный дизайн интерьера. Завтраки вкусные, голодным нереально остаться! На завтрак было два вида каши, омлет или яичница, колбаса/сосиски, несколько видов сыра, овощи, фрукты, орехи, творог сухофрукты, йогурты.
Оценка несколько снижена из-за нескольких бытовых недочетов - перегорела лампочка в светильнике, громко играла музыка утром возле ресепшена, на столе во время завтрака не было салфеток/соли/перца, зона санузла от комнаты отделена стеклянной матовой стеной.
Жорик Пухлый
Level 13 Local Expert
June 6, 2023
Отель расположен в хорошем месте, есть доступные магазины с продуктами, и парки для отдыха. Сама гостиница не в самом лучшем своем состоянии, холодильник в номере не холодильник, а мини бар с очень не холодными напитками. Жара в номере не спасает кондиционер, то есть его подобие. Завтраки скромные, яичницу надо просить, сами не предлагают. Спа на троечку, хамам не о чем, немного попотеть можно в сауне. Понравился массаж, очень оживила массажист Любовь.
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Владимир С
Level 12 Local Expert
July 22
Nice hotel. Clean, polite and friendly staff. The room is already a little "tired", but quite decent. I didn't take breakfast, so I can't appreciate it.
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Петп Ф.
Level 10 Local Expert
April 6
A very nice, cozy, clean hotel near the center. Attentive staff, good breakfasts and excellent daily cleaning.
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Павел Ершов
Level 12 Local Expert
March 31, 2023
Маленький уютный двухэтажный отель. Номера маленькие, но очень приятные, все чисто и аккуратненько, уборка каждый день. Хороший ресторан внизу, но достаточно дорогой. ТВ и Wi-Fi на уровне. Есть представительный мини бар. Хорошее соотношение цена качество. Некоторые представители персонала судя по всему прямо из Африки и совсем не говорят ни на казахском ни на русском, в некотором роде даже забавно. Завтраки хорошие за дополнительную плату, есть доставка еды в номер.
Алексей Ч.
Level 5 Local Expert
September 12
Great hotel. It is not far to walk to the riverbank. You need to take a taxi to the city center. There is a decent grocery store and pharmacy right across the street.
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Oleg Litvinenko
Level 8 Local Expert
August 6, 2023
Отличный отель на 3 звезды.
Есть все необходимое для комфортного проживания.
Номера уютные, тихие, чистые.
Персонал приветлив, всегда готов помочь. Даже если у вас какая-то нестандартная просьба.
Завтрак хороший!
Отличная терраса лаундж, где можно провести вечер.
Есть спа и хамам.
За свои деньги рекомендую этот отель!
Светлана Калинина
Level 6 Local Expert
July 4, 2023
Не большой, но уютный отель. Дружелюбная атмосфера царит во всем отеле. Приветливый персонал, готовый помочь в любое время суток. Полноценный континентальный завтрак, а главное, не нужно бегать за официантами, сами предлагают омлет или яичницу в разных вариантах. Расположен отель хорошо, до некоторых достопримечательностей и парков ходили пешком.
Ольга Ч.
Level 6 Local Expert
December 24, 2023
It's not bad, there is Parking on site.
There are also breakfasts.
The room is quite cozy, but the plumbing and bathroom leave much to be desired.
The hotel is already quite shabby and needs to be renovated.
At the same time, the reception staff were very responsive and helped arrange delivery online, for which we thank them very much.
There is a shop in front of the hotel, and a beautiful coffee shop a little further away
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Денис П.
Level 5 Local Expert
June 8, 2023
Плюсы:
-удобное расположение, ежедневная уборка - есть все необходимое: полотенца, халат, зубная щётка и гели для душа, удобный матрац и подушка. Есть Wi-Fi в номере и на территории отеля (правда, не везде).
Доступная прачечная и глажка (на территории не предусмотрены гладильные комнаты) Есть меню с доставкой в номер (цены как в среднем ресторане)
Вежливый персонал.
В номере есть сейф.
Минусы:
Завтраки очень скромные, в 9 утра почти ничего нет, то есть надо приходить к 7-8. В овсяной каше слишком много мусора, в целом, качество еды среднее или ниже.
Номер уставший и разбитый. Кондиционер допотопный: ночью в номере до +28-29, выспаться нереально, кроме того этот кондиционер шумит довольно сильно. Регулировка на стене не работает. Само расположение кондиционера удивляет - я не могу занавесить шторы, так как это перекроет поток воздуха. Минибар в номере почти не морозит, содержимое платное с ценами выше раз в 5-6. Запах хлорки и сырости в номере( душевая находится непосредственно в нем, дверь в су закрывается не герметично), вытяжка не работает, душевая лейка не прикреплена и болтается.
Розетки и выключатели болтаются. Холдер для карты не работает и вырван из стены.
В номере есть шкаф, но он полностью открыт: нет ни одной закрытой полки, в ванной также нет полок. У прикроватной тумбы также нет ящиков)
Нет кулеров с водой на этажах.
Думаю, здесь можно пересидеть пару-тройку дней, но не дольше.
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Бірқаным Қанатова
Level 2 Local Expert
May 17
A good hotel. We are holding an event here. Thanks to the Kuat waiter and his colleagues for their help, very friendly and good staff🙏 They helped me out.
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Ольга Синявская
Level 6 Local Expert
August 7, 2023
Комфорт отель Астана - мне очень понравился отель, на рецепшене вежливые, услужливые менеджеры, в номере комфорт и удобства, всё средства гигиены, очень удобная кровать, прекрасное освещение, можно нагреть и попить чаю, есть чайник, чай черный и зелёный, есть сейф и мини-бар. Завтрак - шведский стол - глаза разбегаются, всё на высшем уровне, мне очень понравился отель - спасибо!!!
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Эдуард Фишер
Level 2 Local Expert
December 24, 2023
In my opinion, we do not have enough hotels in the city of this kind, the service is at the highest level, cleanly comfortable, responsive staff in summer you can dine outdoors for this they have a specially designated place, live music is cool
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Илья А.
Level 19 Local Expert
October 18, 2023
A great place for conferences. A spacious transformer room on the 1st floor, there are coffee breaks, a wardrobe, a toilet.
Polite staff. Convenient access and Parking. I liked everything.
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Портнов Константин
Level 8 Local Expert
July 6
A great hotel for your money! The breakfasts were on the level. Recommended)
There was an unpleasant moment on the checkout. I did not understand for myself whether it was a program error or the arrogance of a particular employee at the reception. But he was able to prove that he had paid for the minibar earlier and moved out.
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Антон Ч.
Level 7 Local Expert
September 4, 2023
Хороший отель за свои деньги практически в самом центре Астаны. Отель на самом деле занимает только первые два этажа, а не все здание на фото. Хорошая парковка, на территории есть детская площадка. На веранде и в кафе отеля можно вкусно покушать. Затраки на 3+ из 5. В отеле имеется СПА зона, но мы не посещали ее. Останавливались на 1 ночь перед ввлетом из Астаны и на 1 ночь после возвращения. В пешой доступности, 5 минут хотьбы, от отеля смотровая площадка (флаг государства), колесо обозрения, которое ночью красиво подсвечено, цирк, торговый центр. В целом отель на 4 ку.
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K a t e r i n a
Level 15 Local Expert
April 7
It's a great place! With its own parking lot. I highly recommend it! The price is quite acceptable, and the quality is excellent!
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Валерий Букреев
Level 7 Local Expert
February 9
I was very surprised when the reception offered to climb the stairs to the second floor with suitcases, because the photo looks very advantageous against the background of a high-rise building and gives the impression of a large hotel))), but how surprised I was that this hotel has no elevator. And the rest is normal, if you have the strength to carry a suitcase to the second floor after the flight, then I recommend it)))
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Irinka Lemberg
Level 5 Local Expert
May 16
Good service, quiet location. Convenient location. There was a decent choice for breakfast, the child was happy!
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Сергей Иванов
Level 4 Local Expert
August 11
Excellent hotel and friendly, hospitable staff, varied and delicious breakfasts.
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Татьяна Иванова
Level 4 Local Expert
April 7
A great place to relax and work for those who are online. Clean, convenient, customer-oriented)))
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Марко Шендриков
Level 7 Local Expert
September 9
Spacious clean room, it was comfortable to stay, buffet breakfast, there is a large selection of dishes!
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Владимир Г
Level 12 Local Expert
April 6
Not a bad hotel, good breakfasts. I bet five points for the girl at the reception, Anastasia. She is as client-oriented as possible, polite, and always helps.
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Алеся Грачева
Level 6 Local Expert
May 27
A very nice hotel. Clean, comfortable and cozy. The service and breakfasts are excellent
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yablokos2016
Level 8 Local Expert
February 8
I really liked the hotel.Convenient location.Nearby you can eat delicious pilaf.The staff is friendly, courteous, very helpful.The breakfasts are delicious and varied.I definitely recommend it.
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alex15
Level 12 Local Expert
March 9
The best hotel in terms of price / quality, especially if you go for an American visa - getting a passport across the street 100m away. All points of attraction of Astana in 10 minutes by taxi. The hotel has excellent breakfasts, a chic spa, and friendly reception staff.
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Ксения Лыпкань
Level 4 Local Expert
May 2
I really liked the hotel. Cozy rooms, delicious breakfast. And also the work of master Olga in the salon of the hotel
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Ольга
Level 3 Local Expert
March 25
I liked the hotel. Unobtrusive service. Very tasty food, huge portions. It's not noisy. Very nice)))
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LW V
Level 8 Local Expert
July 25
Good location, reasonable meals for business travelers, friendly staff.