I ordered composition No. 91 from Don peony, and it was completely different, but no one agreed on it with me.The bouquet was not suitable for the event.In the chat, the employee apologized, acknowledged the florist's mistake, but did not offer solutions. She offered solutions herself, ranging from compensation or bouquet exchange. The employee offered only to return the money and pick up the bouquet, and only an hour later offered to exchange for 3 chrysanthemums. Plus she started being rude. I offered to send the flowers back, and when I asked what I would give for the holiday, she replied, "You are the best gift." There was no adequate solution to the situation.I ask you to understand the processes of the administrator's work with claims.

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Александра Курчанова

Level 4 Local Expert

It seems to be a prestigious floral, but the look and beauty leave much to be desired, I ordered a bouquet for my mother on a holiday, chose the time 19:45-20:15, the florist did not answer the question for a long time where the bouquet was and what was with it. Then they sent me a photo where the bouquet does not look like the one that was in the order. As a result, the bouquet was delivered not at 20:15, but only at 22:40. The flowers are limp, dead, even brown at the tips of the petals, and the bouquet really doesn't look like the one I ordered. It cost 122 rubles with delivery. I am disappointed with this service and the result of the order. I do not recommend anyone to buy flowers from Don Pion. Thank you for such a terrible bouquet, for spoiling the holiday and the mood. I'll attach a photo of the bouquet that I wanted and received. However, the photo does not accurately convey reality.

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юля приставко

Level 4 Local Expert

I bought the composition, it was delivered on time, florisi did everything according to my wishes, I was satisfied , I was especially pleased with the envelope that was enclosed, there was:a care memo, a gift coupon for 10byn,crisal has not seen such a service anywhere for a long time,thank you very much!

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