Terrible company. The international shipment arrived on time, but the boxes were opened and damaged. Despite the fact that the boxes had a GLASS sticker and the contents were wrapped in bubble wrap, everything inside was broken. I did not find the paid hard crate during delivery. The transfer acceptance certificate was not provided, they said that they did not have it provided for. The lawyer is hiding behind the offer agreement, they are not going to reimburse anything and refer to the fact that it was necessary to draw up a statement of claim with the driver and have him sign it.

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Юлия Чубуткина

Level 3 Local Expert

Disgusting delivery. The courier simply did not want to go to my region with a prepaid order and sent it back to the warehouse. Zara says they can't return my order back. There was no call from the courier. Zara needs to change the transport company for her orders. I waited for the parcel for 2 weeks, now I have to wait 2 weeks for it to return to the warehouse and wait for a refund

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Саят Жакупбаев

Level 5 Local Expert

Our chandelier came from Turkey in one piece and was packed in styrofoam and in a wooden box. They opened it and looked at the whole thing. And in Kazakhstan, employees from the company <DPD Kazakhstan> brought fragments from Almaty to Astana. Who will respond to the written request and with the attached photos before and after transportation and a completed certificate according to their sample. They just remained silent for 6 months without answering the letter. And then they unsubscribed that allegedly according to the rules of dispatch, we are responsible for the safety of the cargo ourselves. Then I was shocked, it's not enough to say from their response and from their company and from their management and all those in their office. Guys, just for me, run away from them, just send them, and forget about it. If there were an Estimate minus infinity, then this is about them.

See original · Русский

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65 reviews