DPD

Rating 3.6
138 ratings
Rate this place

62 reviews

Level 5 Local Expert
April 30, 2024
Our chandelier came from Turkey in one piece and was packed in styrofoam and in a wooden box. They opened it and looked at the whole thing. And in Kazakhstan, employees from the company <DPD Kazakhstan> brought fragments from Almaty to Astana. Who will respond to the written request and with the attached photos before and after transportation and a completed certificate according to their sample. They just remained silent for 6 months without answering the letter. And then they unsubscribed that allegedly according to the rules of dispatch, we are responsible for the safety of the cargo ourselves. Then I was shocked, it's not enough to say from their response and from their company and from their management and all those in their office. Guys, just for me, run away from them, just send them, and forget about it. If there were an Estimate minus infinity, then this is about them.
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Level 3 Local Expert
June 24, 2024
Disgusting delivery. The courier simply did not want to go to my region with a prepaid order and sent it back to the warehouse. Zara says they can't return my order back. There was no call from the courier. Zara needs to change the transport company for her orders. I waited for the parcel for 2 weeks, now I have to wait 2 weeks for it to return to the warehouse and wait for a refund
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Level 2 Local Expert
November 27, 2024
Terrible service. They cheat on everything. The goods are lost, spoiled, weighed down. They don't admit their mistakes. It's just awful.
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Level 17 Local Expert
October 2, 2024
It will soon be a week since there will be no solution to the issue of delivery terms, terrible service, no one knows anything, comments during processing of the application are not recorded and are not transmitted to competent specialists. TERRIBLE SERVICE. You can't solve anything by phone, you need to write by e-mail, it's also difficult to pay online.
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Level 10 Local Expert
June 21, 2023
Terrible service, non-compliance with the deadlines for sending and delivering parcels, if you want to pick up from the warehouse, the workers were absent on site, you had to drive several times. Why do online stores work with them??? Probably the cheapest and therefore the company does not bother with setting up the business process ... When sending and delivering a parcel, it lies in stock for several days, the delivery date is repeatedly postponed.
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Level 4 Local Expert
April 6, 2023
Disgusting delivery. I can't receive an order from zara for 3 weeks. The delivery was postponed for the 4th time without my approval. For the 1st time, they have no courier scheduled. 2 times the courier did not arrive, he said on the phone that he was not going to come and, in principle, he did not care about my indignation and that I called the hotline. The 3rd time he just didn't come and didn't answer the phone. In the personal account, the delivery was postponed 4 times, and even a week later. Only the bot responds in the chat. I can't get through to the hotline.
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Level 10 Local Expert
February 18, 2023
Disgusting company. I would not use their services at all, but there was only their delivery in the online store. There is not much information on the tracker, there is only an answering machine in the call center, every day promises delivery for today, there is no delivery, and so the goods have been delivered for 2 weeks. Today I finally decided to spit and go about my business, I left. And today a letter arrives in the mail saying that the delivery is today and the courier is appointed. %#%#$! I think I will intercept the parcel in the city, I call the courier at the number indicated in the letter, but it was not there, it was impossible to get through to this "valiant" company ... the courier number sent in the letter does not exist 🤦🏼♀️🤦🏼♀️🤦🏼♀️
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Level 2 Local Expert
August 14, 2023
I don't even want to put one star! The service is disgusting, the delivery time is not respected, the careers decide for themselves whether it is convenient to deliver or you can refuse. When the parcel was not delivered, I wanted to pick it up myself THREE times, but asked for a recalculation of services. They didn't count it. They said - wait for the courier! I don't advise anyone!
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Level 7 Local Expert
January 8, 2023
I put 2 stars, only because of the employees themselves, who accept shipping orders (so I would have slapped 1 star). They are very polite and courteous. BUT THE COMPANY ITSELF… It's just a nightmare, they ignore any complaints, it's very difficult to reach support. My order got stuck at the border and no one even warned me about it. There is ZERO information in the track number. I highly recommend not counting on the deadlines that are stated by the company itself.
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Level 7 Local Expert
January 25, 2023
Disgusting attitude towards customers!!! I have been waiting for my paid order for 3 (!!!) weeks ago, someone especially "gifted" decided to bring 2 orders at the same time, despite the fact that the time difference was 2 weeks. They constantly postpone the delivery date, which is why I have to sit at home and wonder if the parcel will be delivered to me today or not again. They don't pick up the phone, there is no connection. I advise you to use the services of this office only if you need an order in a month or two.
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Level 5 Local Expert
June 7, 2024
Fast service, reasonable prices. There aren't many people.
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Level 7 Local Expert
December 29, 2022
I constantly send parcels to Russia with Dpd, prices are several times cheaper than at the Main Post Office.I accidentally found out about this delivery.There is simply no advertising in the city, many do not know and go to Kazpost, and there 1kg costs 1000tg, but it is much more profitable here.I recommend it to everyone, they do the delivery themselves to the recipient's apartment, and the delivery time is much faster.
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Level 3 Local Expert
January 24, 2023
I ordered clothes on two websites, and as luck would have it, the delivery is from DPD. They have been delivering for three weeks, and most importantly, it is not possible to get through, every day when you call, the answering machine is triggered and informs you that the delivery is scheduled for today, but there is no delivery. The goods have been in warehouses for three weeks! Why take a job if you're ruining your reputation and your supplier!
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Level 5 Local Expert
January 19, 2024
Good company. Delivery is always on time. I've been working with them for a long time.
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Level 6 Local Expert
October 21, 2022
Today, the courier wanted to fight with me, insulted me, took the parcel and left. It is absolutely unclear how he will deliver the parcel in what condition.The call center says it is not responsible for the courier and his behavior. To anyone who wants to send their product or something else, please avoid this Office, which is never responsible for anything!
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February 9, 2023
The service is just terrible, the delivery is always postponed, I have been waiting for a parcel from Zara for 20 days, it is impossible to get through to them, not to couriers.When you call them, the answering machine comes out and says that the order will be delivered today from 9 to 6, but nothing is being delivered
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Level 8 Local Expert
January 4, 2024
The parcel has been in transit for 13 days from Ust-Kamenogorsk to Almaty. They change the place of delivery, do not answer calls.
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Level 6 Local Expert
December 13, 2022
They took the parcel, the office of the dpd for the delivery of parcels was in terrible condition, the trousers were almost torn, the old furniture was hooked, it was ruined, now the girl at the delivery did not even apologize as if it was supposed to be and still DOES NOT KNOW a BIG MINUS IN the OFFICIAL LANGUAGE
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Level 7 Local Expert
November 14, 2022
The Almaty Kostanay departure reached Astana in 3 days (it was sent on Monday, it got to Astana on Thursday). They cannot send from Astana to Kostanay for 3 working days (and in general the fifth). They don't work on weekends, apparently trucks are stopped with such a service. Sharashkin's office.
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Level 2 Local Expert
June 1, 2021
We sent a parcel from Belgorod to Almaty. When the parcel arrived, we received a notification that on 05/31.21 paid storage will begin and we need to pick up the parcel. When the person came to pick up the parcel, it turned out that part of the parcel had arrived, and the second part was unknown where and it was unknown when it would be. To the logical questions of a person, why, in fact, did this happen, the manager / manager of the department began to be rude and invent some tall tales about strikes and everything like that. Today (06/01.21) they reported that the parcel, or rather its second part, has arrived. Since there is neither time nor desire to ride to the department every time, they asked to deliver it to the address (of course for free, because the jamb was from the TC), to which they received the answer that the parcel, at best, would be delivered 7-8.06.21. The utter lack of competence of the staff in this department, to put it mildly They surprise me. If the management does not care and they will contact me to clarify the situation, I am ready to provide the TTN number and all the necessary information.
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Level 14 Local Expert
February 7, 2023
One of the best logistics companies! The goods are delivered on time, the tasks are completed, the unexpected is foreseen!
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Level 10 Local Expert
January 13, 2023
A good pick-up point, service is on the level, you can pack your parcels in their film and tape. The prices are reasonable.
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Level 2 Local Expert
February 11, 2022
I can't receive my order for 14 days, I waited for the courier for three days, without waiting, I decided to arrange pickup from the pick-up point , and for 10 days now they can't even deliver my order to the pick-up point, the operator can't figure out what the problem is, he can't reach anyone! In a word, a terrible company! ❌❌❌
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Level 9 Local Expert
December 2, 2022
Small parcels deliver well. But heavy and big, it's just awful how long. They have it in the flesh for up to a week and do not send it.
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Level 2 Local Expert
November 15, 2021
Hello! This is my first time using your company.I was very surprised that the transport company does not have courier delivery.I think this is a big omission of the company's management.It is very inconvenient to go across the city for a small parcel!!!
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Level 3 Local Expert
February 24, 2023
Terrible company. Allegedly, they are not delivered to the regions. Couriers are rude, rude and threaten to return the parcel back to the warehouse.
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Level 2 Local Expert
February 26, 2022
The parcel was delivered from Russia to Almaty from December 28 to February 18, and, taking into account the events in Almaty, the parcel arrived in Almaty on January 12 of this year, and was delivered to the address for more than a month. Draw your own conclusions...
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Level 2 Local Expert
August 30, 2023
Terrible company. They reschedule the delivery several times without my knowledge.
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Level 7 Local Expert
September 24, 2021
What kind of inadequate service is this?! The package has arrived - I can't pick it up for a week! The amount of cash on delivery is incorrectly indicated, they cannot make adjustments for a week, now they are constantly shifting the delivery date! Don't work with them! You will lose a lot of nerves and time! An inadequate company!!!
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Level 7 Local Expert
March 31, 2024
Quickly and without queues
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Level 4 Local Expert
April 14, 2022
We have been working with them for several years, most often everything comes on time. One out of ten parcels may have problems, but that's okay))
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Level 7 Local Expert
February 19, 2021
I like this company! I used their services several times to send parcels to my relatives in Russia. It is a pity that sweets are not accepted for shipment (as well as any food products in principle). On the downside, there is very little parking, and there is nowhere to put a car in the area.
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Level 6 Local Expert
April 25, 2022
The office is dark, the parcel from Kostanay went to Almaty for more than 10 days, it was probably carried on donkeys. At the same time, they calmly shift the blame to anyone, but they had nothing to do with it, it would have come by train in a day. If they had reduced the cost of shipping for being late, they would have gone broke. I will never use it again and will not recommend it to anyone
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Level 3 Local Expert
December 30, 2022
Disgusting company, it's a long time to wait for delivery. I didn't wait for the last time.
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Level 4 Local Expert
November 27, 2023
Quickly, competently
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Level 8 Local Expert
January 23, 2023
They have not been able to deliver the parcel to the address for more than two weeks
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Level 3 Local Expert
May 22, 2020
Disgusting courier company! There is no attitude towards customers! The parcel is not fully delivered, then they say they lost it, then they feed it with breakfast, and in the end they make a refund! I was engaged in correspondence for a whole month and during that time at least one employee called. My advice to you is not to go there at all, there are other first-class companies.
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Level 2 Local Expert
August 13, 2020
They are not on time in Kazakhstan, I ordered a parcel from Shymkent to Astana. The parcel from Shymkent to Almaty goes for 7 days! (700km) How much longer will it go from Almaty to Astana (+1100km)? As a result, I refused to buy, having slightly overpaid, I bought it in the city.
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Level 6 Local Expert
June 29, 2021
I have used this company 5 times. Constantly without delay, the call center will at least try to solve the problem if it occurs.
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Level 9 Local Expert
October 23, 2021
I have been familiar with this company recently. Very responsive compatriots
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Level 18 Local Expert
October 3, 2020
It is located on Furmanova (Nazarbayev) Street, above Al-Farabi, in the USKO building. The service is fast, the delivery price in Kazakhstan is acceptable (I received the letter). I recommend.
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Level 12 Local Expert
May 12, 2020
Bestial attitude towards customers. They don't answer the calls, they don't know where the couriers are, they lose the goods, then they find them, then they deliver them for 2-3 weeks. It comes from Aliexpress faster than this company delivers. I advise you to think 100 times before contacting this miserable company.
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Level 14 Local Expert
May 4, 2020
The order was made in the online store on April 25, and there is still no product, the call center says one thing during the week there is complete silence about the product, only the vending machine now whispers the same thing over the phone...
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Level 6 Local Expert
December 21, 2020
They were served very quickly and politely. The package was heavy, they carried it to the car. Good impressions
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Level 3 Local Expert
February 14, 2019
the main thing is that I received the cargo, BUT! the cargo was left to a completely stranger (thanks to the person who called and informed me about it), the courier Murzabaev Tahir Rahimzhanovich naturally did not coordinate anything and stupidly dropped the parcel. the cargo is commercial, the recipient is a legal entity. the invoice for the delivery was issued for previously actually rendered services! The girls in the call center probably work well - they know that they can't influence anything, so they scratch "... unfortunately, such rules, you must write and inform the accounting department, etc."
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Level 10 Local Expert
September 7, 2020
Well, that's it. We use it to send to Kazakhstan, everything has happened. in general, I don't like it. But there are no alternatives.
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Level 4 Local Expert
February 7, 2020
They work until 19:00, it is very inconvenient until you get home from work it is already closed. Today I arrived at 19:01. The staff were standing on the porch, the office was open and did not give out the parcel.
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Level 16 Local Expert
May 3, 2019
A modest office of a transport company. A huge disadvantage is the lack of parking for customers. If a heavy load arrives, dragging it a block to the car is not the most pleasant activity.
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Level 9 Local Expert
August 7, 2021
A very cool logistics company!
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Level 3 Local Expert
April 12, 2019
If you need to send a parcel to Russia, you will not find a transport company cheaper. The quality of cargo acceptance and delivery is excellent. I recommend
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