An explanatory conversation about COMMUNICATION STANDARDS should be held with all employees working in the self-service checkout area. The seller in this area is the buyer's assistant, not the supervisor. His responsibilities: 1. Approach at the first signal or call. 2. Remove unhappy facial expressions, sighs and eye rolls. 3. If there is a system error, calmly correct it, rather than demonstrate that the customer is “dumb.” 4. Stop broadcasting the phrase “This is self—service” in response to a request for help - if the client could not, it means that the system is inconvenient, and the employee is needed for this very purpose. In fact, it's the opposite! Self—service cash desks are a constant stress. The equipment itself is working well, but the employees who are supposed to help are spoiling everything. It is worth asking for help, as in response — a displeased face, sighs and a feeling that you have interrupted a person from important things. There is zero politeness, rudeness and rudeness. It seems that you have to apologize for coming to the store.

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Владимир Жиглинский

Level 8 Local Expert

Super store! Very kind and polite, both sellers and cashiers! Everything is always fresh and everything is in stock! One not big disadvantage is that there is no kiwi terminal for paying payments!

See original · Русский

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