Freedom Bank

4.4

452 ratings

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Владислав Наганов

Level 11 Local Expert

The staff is polite, explains everything clearly. However, in the end, I did not open the card, since I already had a Kyrgyz bank card, and there was no need to pay extra for a similar card from a Kazakh bank (18,000 rubles for a nominal card is expensive, 5,000 for an unnamed one). I opened a registered Visa Gold in Kyrgyzstan per day for 2000 rubles. But if someone needs it, then why not.

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Барлас Ибраимов

Level 2 Local Expert

I got a mortgage here. The first one. I was preparing for difficulties with documents, despite the fact that I knew it should be quite easy to get into freedom bank. Thank you for doing that. I recommend it to those who are still looking closely.

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Alexandr Nikora

Level 6 Local Expert

They blocked the card for no reason or reason, and now it's not even known if I'll get my money back.

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Ирина❣️

Level 20 Local Expert

A good bank for certain tasks. Since May 15, 2024, it is impossible to make dollar payments (according to information from the bank). The request for a multi-currency account has not been fulfilled, contrary to promises.

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РУСТЕМ Х.

Level 14 Local Expert

Politeness, efficiency , professionalism . There was a problem , I applied , they solved it .

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Фарит Гаффаров

Level 2 Local Expert

The customer service is at the level: that is why I will come to this bank, specifically to this branch again, when necessary. All communication is polite, thorough, and to the point.

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Евгений Д.

Level 5 Local Expert

If you are a citizen of the Russian Federation / non-resident, you are 98-99% likely not to open an account here and not make a card. So don't waste your time and go straight to Jusan or Bereke, there are more favorable conditions and fast/convenient service.

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qualar

Level 9 Local Expert

I have issued myself a Freedom bank card for foreign payments. I have funds on my card for hotel reservations and payments abroad. All hotels charged money in advance according to the armor. One of the hotels stated that the write-off was a preliminary holding. The money will be refunded. And I have to pay the same amount by card on the spot. Which I did. In the process, he carefully and regularly monitored the state of the money in the account. For sure, the money was debited twice for 89 euros. I have noted this carefully. Further, the hotel informed that it had refunded the money on the first payment-holding, provided a certificate of refund. I forwarded this help to Freedom (if I hadn't forwarded it, the default wait would have been a month). And that's when the booing started. Freedom bank simply marked the first payment crossed out with the signature "Rejected". BUT HE DIDN'T RETURN THE MONEY!!! Before that, I had already issued a refund for museum tickets and I know what a refund looks like. Exactly like a number written in green font with a plus sign. There's nothing like that here. No receipt to the account, or simply retroactively increasing funds by the required amount. Only 11 euros were returned in two payments, with a note that this is some kind of interest on the deposit. Although, I did not open any contribution. I was just depositing money into the card account. Communicating with bank employees via whatsapp chat is terrible. No one is rude, everyone is polite. But every time you need to explain the situation anew, every time you need to provide your full name, IIN, code from the verification SMS. I also wrote a separate statement. And each time they answer that an inspection has been carried out, and everything is fine with the funds in the account - the amount is correct. It feels like I'm playing thimbles at the train station, and not talking to the bank. I have ordered an extract for the right dates many, many times - the extract always comes zero. Zero account balance, zero receipts, zero expenses. Although, the first, second, and third dates were full. Bank employees, there is no point in answering here in the comments again that everything is fine and the amount is correct. Your statements are unfounded, you do not provide any evidence. You just canceled the payment, but you didn't give me my money back. Otherwise, I wouldn't be wasting my time and nerves on the long-awaited trip and after it now. It was your incompetence and shameless and brazen repeated lies that prompted me to do all this. Including writing this review.

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Гульмира Избасова

Level 15 Local Expert

A very good bank with good service. We were driven a little bit from Priority to the Premiere. But this is the mistake of managers with Priority. I had to get a little nervous.

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Игорь А.

Level 10 Local Expert

Quickly and clearly. You can issue an invoice and receive a card to a non-resident within one and a half days! The girls at the reception are happy to help and explain everything!

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Валерия М.

Level 7 Local Expert

We filled out a long questionnaire to apply for a card, provided a bunch of personal data, and as a result, the site issued a statement that the card was not approved for us. In 3 seconds without explanation. I do not recommend this bank if you are an expat. Waste your time and nerves without getting an explanation for the refusal.

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Мишель В.

Level 3 Local Expert

The bank stole money from my card! On January 1, about 25,000 tenge disappeared, I contacted support six times, and received in response "we have transferred it to specialists, wait". As a result, instead of a response from specialists, today I found that another 5,000 tenge was missing. I'm writing a statement to the police.

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Кирилл В.

Level 7 Local Expert

There are no queues, the staff is polite, they told me everything, helped me register in the application, issued an anonymous card to a non-resident in just a day. The office is modern and clean.

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Александр П.

Level 7 Local Expert

A good bank. A good department. Polite and competent staff. Thanks guys!)

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Асель Омарбекова

Level 11 Local Expert

Very polite staff, explain everything well, the office is clean and cozy

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Anonymous review

Disdainful attitude towards non-residents: they do not make a simple card, they offer an elite card with expensive service, they waste my time waiting. The manager behaves arrogantly. As a result, they are fed with promises that the card can be made up to 10 working days, and in the end, wait and wait.

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Илюха 142

Level 11 Local Expert

I opened a map here in 2022. I still use it. He works abroad, there are no problems. I've linked it to my phone and I'm paying for Apple Pay where the mir card doesn't work.

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Никита Салтыков

Level 10 Local Expert

It is not worth wasting your time if you do not live in the Republic of Kazakhstan permanently. In our parish, the Internet went missing in the department or something similar. The staff just stood there and watched us fill out the applications on our own through their website.

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DINAR SAFIULIN

Level 11 Local Expert

I spent 4 days on this bank, then some kind of software failure, then some internal checks - and no one can help in any way, either in the chat or in the office, as a result, the refusal to open an account without explaining the reasons, do not waste time, it's easier to go straight to Zhusan

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Алексей Мартынов

Level 22 Local Expert

A bank employee cannot really explain what papers are needed to open an account. We have to clarify more than once. This is a huge minus. Wishes to the management to conduct trainings with employees of this department

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Фидель Макаров

Level 2 Local Expert

I've been using Freedom's multicurrency for a couple of months. It is convenient that you do not need to keep money in several accounts in different currencies. All on one. The rate of withdrawal is favorable.

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Александр Х

Level 16 Local Expert

It was already after the "wave" of those who wanted to) changed the card opening system. Now you just fill out the questionnaire online and wait a couple of days for an SMS about the card's readiness. Then you arrive at a special office (there are almost no queues), fill out the documents and immediately issue a card. The only disadvantage is that it is not active and you need to wait a couple more days for activation

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ЕМ

Level 2 Local Expert

I came to issue a card, they prompted me on the spot and helped me to issue it. I recommend it!

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azat fazlyev

Level 11 Local Expert

I came to the bank, the queue, the questionnaire, I killed a day for it. And silence, there is no SMS or phone call for a month. The hotline does not give any information, just accepts the request, the work is for show. Do something about the work system. You're losing customers. We hope for you and waste our time and nerves. You can't work like that! Service is customer service, solving their problems, not creating problems for them!!!!!!

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Андрей Рыбальченко

Level 3 Local Expert

If it were not for the cashback and the LotR card, it would be the worst bank in the Republic of Kazakhstan. Terrible service, consultants contradict each other and sometimes logic.

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А А

Level 6 Local Expert

Polite, responsive specialists. A good girl at the checkout, will tell you, will help

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Olesya Paramonova

Level 14 Local Expert

The bank branch is very beautiful, soft sofas, cooler, very pleasant polite staff, everything was explained, the account was opened, everything was fast

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Elianora

Level 9 Local Expert

Pleasant staff, the bank met the conditions, parking is only a problem

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Никита К.

Level 8 Local Expert

One name is the bank. A beautiful sign and that's it. From card issuance to post-maintenance, operations are lame. The indifferent attitude in the branches, the crazy conditions of service that change under the "influx" of customers. I withdraw all the money and transfer to another bank.

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Мади

Level 17 Local Expert

The staff ticked themselves, they do not know what to answer for questions about the application of their own bank, there is no drinking water, they walked for four days in a row and for four days they were taken water, if you don't ask, they must bring it

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Марина Иванова

Level 7 Local Expert

We went specifically to this bank, because we had heard about the tolerance of the bank and good conditions when opening an account.. And I saw the intimidated, unintelligible staff answering questions, who tried their best not to blurt out too much. They refused to open an account for us (the staff said that all Russians are denied 💁♀️), of course, no one will explain the reasons, but for what ... Putin then flew there literally the day before? Of course, we opened an account in another bank, and the bank card was successfully made, more democratic, less respectable, but actively working, and we are quite satisfied. Six months ago, they say there were queues at Freedom Finance, and now even managers are sleeping there on the move. I don't understand- the bank doesn't need money? From what fright did they change the policy of loyalty to the Russians,!? As my grandmother used to say: "Let the money they earned from us go to their medicines." May they rest in peace

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Марат Жунусов

Level 8 Local Expert

A good bank, quickly issued a mortgage. But the mobile app does not work, which is very inconvenient.

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Александр Земцов

Level 5 Local Expert

I'm from Russia. I arrived in Aktobe on 08/16/2024, specifically to get a card from Freedom Bank, well-known in narrow circles. First, before the trip, I dialed on gorliniya: yes-we give out to non-residents, yes-zero tenge for issuing and servicing, yes-two variations of the card-deposit and Freedom, with an IIN and a passport (foreign and Russian) and that's it (call to the number of gorliniya bank 595, 07/27/2024, 14:57, according to local time, from the number +77056259006). What in fact: I came to Kazakhstan, received an IIN in the PSC, came to the Freedom office, on Aliya Moldagulova Avenue 44, yes-we give it to non-residents, we give it for 30000tenge (who told you that it was free, go to them, I (Elvira) did not tell you that, this is Kazakhstan, guys, jokes are you kidding?!), there is only one option-a deposit card, only a mastercard, nothing is sent to Russia and no financial deliveries! But this is not the most important thing, and the main thing is that the cartomat does not work, but it will probably work after lunch, or maybe not, in short, greetings to you-Sergey Yesenin! What's on the turtledove, what's in the office of FREEDOM Bank, a lot of people are sitting and driving a blizzard, why do we need such a bank, who needs it? I applied to Kazpi, there is a worse option, the account is only in tenge, only a Kazakh phone number and registration is needed, which I never received, because my passport was not in the program (E-CONAK, about crossing the border, they checked at the hotel where I lived), for some reason they sent me to the PSC, where I was sent to the forest. In short, I've had enough, I haven't opened an account, I haven't received a card, I think that Kazakhstan is not the country where you need to start financial instruments.

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yuryachkin

Level 6 Local Expert

Excellent service! Professional staff! Thank you Asel!

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Ирина Огурцова

Level 9 Local Expert

Disgusting staff And the bank's policy, apparently. Despite the entire package of documents, they refused to accept the application for issuing the card, the reason was not explained.

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Сергей Родионов

Level 9 Local Expert

The staff was helpful, they told me everything. The multi-currency card was made within 40 minutes.

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Dr. Kean

Level 4 Local Expert

A very unpleasant separation. They are extremely unfriendly and boorish. They come up with what information they need to provide. They openly have a negative attitude towards newcomers. I do not recommend visiting this department. They break the law without any problems just to annoy the consumer.

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Proshin Alexey

Level 9 Local Expert

The bank debited the money, admitted a technical error (the balance was generally negative!), but has not returned it for 24 days. Support feeds endless breakfasts and solves nothing. I strongly do not recommend it - the bank takes all your money, recognizes it and does not return anything.

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Александр М.

Level 7 Local Expert

24.01. Funds were illegally debited from my bank card in favor of third parties unknown to me. No one responds to messages and written statements in the chat or by e-mail.

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Арнагуль Солтангазина

Level 8 Local Expert

I visit once a month and the last time there was a program failure and a queue formed, but they quickly coped with the problem.

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goldenmarzipan1

Level 16 Local Expert

The bank card was embossed and issued within an hour, it is a pity that they could not exchange rubles for tenge, but thanks to the personal participation of the manager, the issue was resolved. While there are no questions about the application, everything works fast enough!

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Сергей

Level 17 Local Expert

Thanks to the bank's employees. Helped me with my question! Everything is clear and to the point 👍

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Максим Норвежский

Level 11 Local Expert

Hidden commissions, expensive service, but I am glad that the applepay 4/10 works

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Светлана Читаева

Level 3 Local Expert

I opened a Deposit card in the bank. It attracted both interest and the fact that you can open a deposit in different currencies. If you do not choose, for example, yuan, then in general you can do without going to the office.

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Яндексвор

Level 27 Local Expert

They didn't open the card for me, but I'm using another one, they lost a client, and the office was decent.

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Андрей Саввин

Level 3 Local Expert

.I confirm the post 12 21. You will not solve your issues remotely. They respond with unsubscriptions, a dubious dialogue that is difficult to call businesslike. There is a shell, in fact - the 90s.

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Виктор Клевцов

Level 2 Local Expert

App performance is terrible, constant crashes, half of the functions are not working. A certificate of the movement of funds can only be ordered in person at the branch on business days.

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Арайлым

Level 7 Local Expert

The waiting system works strangely through the scoreboard, the client was waiting and should have followed me in the numbering, but he was the first to pass, not me.Hmm....

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Рустам Шуйдулин

Level 2 Local Expert

I like it when the money is in different baskets. That's why I made a deposit card here. it seems to be in seven currencies, there is a percentage on the account balance.

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Елена Нуртдинова

Level 2 Local Expert

I have issued a deposit card here. I was attracted by the fact that I can make interest-free transfers in Kazakhstan. That's what I needed.

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Freedom Bank

183 reviews